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Any help would be appreciated.
I am from GM Customer Service. Have you got the vehicle back from the dealership, or are they still trying to diagnose the problem? Can you keep me informed as to how this goes? Thank you,
Mariah GM Customer Service
I started experiencing malfunction with this car as of last Friday. Car shut down itself while driving 3 different times. Dealer at the first visit declared the car safe to drive as his test drive did not duplicate the problem. No Log Entry made for this visit. I returned the car Monday to inform the dealer with on going issues and they confirmed there is a bulletin from manufacture with repair requirements. They have made some adjustment but I do not feel safe driving this car any longer. They claim the hot weather causing it and it needs re-calabration. This is a new one to me and I must admit: "A Good One".
I have contacted GM Customer service and waiting for reply. My sincere question to GM is: if you know this problem is so wide spread why don't you make a reacll, have not you learned anything from Toyota experiance???!!! Perhaps they are waiting for a class action lawsuit as I can see enough clients for such a suit already.
Farid
The only electronic equipment I have is an OBD and a multimeter. Can anyone help me to diagnose the problem? I'm very old school when it comes to mechanics. You know, points, plugs, carburetors and vacuum lines. I would really appreciate it if someone could at least point me in the right direction.
Removing the throttle body revealed a lot of carbon/oil buildup which I cleaned off with degreaser and the problem went away. The idle is rock solid now. Thank goodness for Google...
I apologize that you are experiencing a concern with your vehicle. How long has the concern been present? Have you had anyone diagnose the issue? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
This is our 4th Suburban but we are quickly losing our faith in GM. I talk to the dealer and they cannot find anything wrong. We are bringing it in for the 3rd time this week and each time we need to get a rental car.
Any thoughts????? :lemon: ?
I apologize that you are experiencing a concern with your vehicle. Do you use your remote start when the vehicle dies? Is the vehicle currently at the dealership? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
I apologize that you have been having concerns with your vehicle. Can you please email me with more information? Can you please include your VIN? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
Now since this happened a third time, I don't believe a rock caused the problem. If it even was a rock, Chevy must have made a horrible design to make rocks shut down their engine in the middle of the highway.
I almost liked this car but from this engine problem, I have very serious doubts about this car and GM/Chevrolet itself. If this problem is not completely solved this 3rd time, I will never EVER buy a Chevrolet car again and my children and grandchildren will stay away from it also, no matter what model it is. Bad luck can happen 2 or maybe 3 times, but if it happens again, I know there is a very serious problem with the company and the cars they make and ALSO how they deal with their problems.
It's very scary when you see your car engine stopping right before your eyes in the middle of a dark night on a busy highway. I hope this is the last time I see this problem.
Can you please email me and update me on your situation. Please include your VIN and current mileage. Thank You, I look forward to your response.
Christina
GM Customer Service
I want this engine issue elevated immediately to a district specialist who supposedly can investigate further into this case and perhaps change something more important, like the engine, to fix this.
Seriously, what good is a 100,000 mile powertrain warranty if you are unable to fix the problem? I am going to count exactly how many times it takes for GM/Chevy to solve this problem.
Did you ever figure out what this was. I have a 2004 Suburban and it dies on road trips but does fine around town. My mechanic says they can't find anything wrong. I haven't taken it to the dealer yet.
Thanks!
At 1k - we had to have the steering gear replace. 5 days out of service.
At 27K in Nov, but within 2 years of purchase, our stabilatrac and traction control warning lights went on - engine power reduce. All the AFM lifters on the cylnders had to be repaired. #10-06-01-007B: Active Fuel Management (AFM) Engine. 14 days in shop for repair.
Then at 29k in Feb, engine light goes on - no engine power when running so had to get towed. Throttle body assembly had to replaced - 13 days out for repair.
Today, 31k in May, check engine light goes on AGAIN after a two hour drive. Third time in 5 months. Engine is losing power - taking it into the dealership on Monday.
I no longer have the confidence to take this car on two hour "long trips" vs. driving around the city with my three kids. I'll report back on the nature of the current issue.
I apologize for the problem you are experiencing with your vehicle. By chance, have you been in contact with GM Customer Assistance?
Thank you,
Caron, GM Customer Service
The number for GM Customer Assistance is 1-800-222-1020. Hours: Mon to Sat, 8am to 9pm ET; Closed Sunday. Customer assistance will work with you and the dealership to get the issues resolved.
Thank you,
Caron, GM Customer Service
Gene Y
FL USA
The next time it dies and won't fire, disconnect the hose and squirt a short burst of the fluid into the intake. If it fires right up for as long as the starting vapor lasts, the problem is fuel pressure related. As I mentioned, swapping out a fuel pump on one of these trucks is a really tough job.
Engine would randomly stall on deceleration like when coming to a stop or entering a turn during extreme high outdoor temperatures and the engine being under a heavy load with A/C on high, brakes applied, power steering be used in a turn, etc. Here in TX we're experiencing 100+ degree days so people living in cooler temperatures may not experience this problem as often as I did.
Please take it to the dealership and provide them this Service Bulletin #09-06-04-035A. All it is is a computer update to reprogram the ECM.
Good luck!
1k - we had to have the steering gear replace. 5 days out of service.
27K in Nov 2010, but within 2 years of purchase, our stabilatrac and traction control warning lights went on - engine power reduce. All the AFM lifters on the cylnders had to be repaired. #10-06-01-007B: Active Fuel Management (AFM) Engine.
29k in Feb, engine light goes on - no engine power when running so had to get towed. Throttle body assembly had to replaced
31k in May, check engine light goes on AGAIN after a two hour drive. Third time in 5 months. Engine is losing power. Replaced fuel pump, gasket and seal.
32k June - oil leaking - oil filter seal had contamination and has to be replaced.
36k August - blue smoke and ticking - oil consumption test performed and failed. Engine cleaned and lifters/seals replaced - again.
40k November - leaking oil again. Two other suburbans in dealship with the same issues. Contacted GM customer service to open a case. I've had enough.
I no longer have the confidence to take this car on two hour "long trips" vs. driving around the city with my three kids. I'll report back on the nature of the current issue.
Thank you for your post. Have you spoke with GM Customer Assistance? If not I would recommend doing so. Please feel free to email me your information and experience. I look forward to hearing from you.
Christina
GM Customer Service
Unfortunately that method of checking for the fuel pump as the issue requires that the vehicle first experiences the problem. Did the mechanic offer a way of monitoring the fuel pressure, to see whether it is sufficient on a consistent basis, or whether it has occasional dips to lower than the required/specified psi?
Since I installed the pump on my '01 Suburban, it has run reliably for 9 months, including a 2600 mile trip during the summer. Just installed new tires and front brakes, I am ready for winter. Best of luck with your problem.
The entire situation is extremely disappointing - this is my third GM vehicle (second suburban) and, while I would never had thought hat it would be my last, I really must consider other manufacturers. GM's complete disregard for an unsafe product up until this point is both surprising and unfortunate.
The car then stalled after exiting the highway the same day. I got it started by tapping on the bottom of the gas tank again. I then replaced the battery to be on the safe side since I was on a road trip. No more problems occurred for a few days. I was on another trip and stalled exiting the highway and was able to get it started by tapping on the gas tank.
Fortunately, a dealer in Orlando diagnosed the problem as the fuel pump. The funny thing is they thought I was paying for it and quoted me $950 for the repair. I then informed them that the fuel pump is part the of the drive train, and that the car was under warranty still. The service manager studdered and said he was have to check on that. After 30 minutes, he called and agreed to replaced it under warranty.
My Escalade has been driving fine so far with no stalls. I do feel that they would not have found the fuel pump bad if I had mentioned powertrain warranty from the beginning.
I have also had 3 lock actuators replaced and my forth one has now failed, as well as one of the previously replaced ones! The dealer refused to fix these under warranty since I had 58k miles, even though was a warranty replacement!
Bottom line, I think GM has some serious quality control issues on their electrical parts and refuses to fix problems that are affecting numerous customers.
We're sorry that your experiences with us have not been what they could have been. If there's anything you would like for us to look into, please email us at socialmedia@gm.com with the following details: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the names of the involved dealership.
Sarah, GM Customer Service
Doing this has completely solved my stalling out problem! I hope this helps someone else to keep from spending a fortune on shop repairs.
Today when it stalled i was slowing down to stop at a stop sign. Last time I was on the street going about 45mph...
Thank you in advance for any help or advice!!!
We're sorry to hear that you've had to make so many trips in to your dealership for this same concern. If you would like for us to check into this with your dealership, please email us at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealer).
Sarah, GM Customer Service
I wish I could offer advice on how to get your truck running reliably again economically. Good luck!