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Comments
Thank you for your response. I am working with Carmax since that is where we bought the car and bought the extended warranty. They have been dealing with the local Chevy dealership, where the car is being sent back to.
Kathy
As you're working with Carmax, I will step back. However, if I can ever be of assistance, don't hesitate to get in touch with us via email.
Take care,
Sarah
GM Customer Service
I can understand your frustration. Have you worked with Customer Assistance in regards to these concerns yet? You may still be within your New Vehicle Limited Warranty, and we can check that if you were to send us the last 8 digits of your VIN through an email.
Regards,
Sarah
GM Customer Service
Looks to me like the new GM is the same as the old GM, I have been a loyal GM buyer for over 35 years with 15+ GM vehicles purchased in that time. I am extremely disappointed in the response from GM. I also have a 2008 Cadillac that I may sell before the warranty runs out, as the customer rep. explained to me that I might want to get rid of my G6 with all of the problems we have had and the warranty is gone. I guess 44,000 is the useful expected life of a GM car.
Thank You GM for rewarding me for my 35 years of loyalty.
All the best,
Sarah
GM Customer Service
This model was manufactured with sub-standard components. I have filed a safety complaint with The Office of Defects Investigation (ODI), an office within the National Highway Traffic Safety Administration (NHTSA). Here is their link:
https://www-odi.nhtsa.dot.gov/ivoq/
I urge everyone with a similar concern to file a complaint.
I will not be taking this vehicle to a GM dealer for repairs. I'll either fix it myself or have my local mechanic repair it. :lemon:
What you are posting about is reliability, not safety.
Unlocked doors can be dangerous.
and
Your vehicle is programmed at the factory to lock all
doors automatically when the following are met:
• All doors are closed.
• The ignition is on.
• The shift lever is moved out of PARK (P) for
vehicles with an automatic transmission.
This feature cannot be disabled.
So, if something that contributes to vehicle occupant safety does not operate as designed, it is a safety issue.
You have DRL, if not working, not a safety item.
Canada mandates DRL, US does not. US does not mandate that doors be locked when moving, that would be big brother.
The locks have been a known poor reliability, not just G6, other GM models, no recall that I have ever seen. The melted connectors go back to first Z body 04 Malibu, which is the same Z body design as G6.
A lot of GM design problems are not covered out of warranty, the infamous intake manifold coolant leak on GM V6 engines were never covered that I know of.
I have read at times if you had all your work done at the same dealer, they may at there discretion, give a customer satisfaction repair, not common though.
We're sorry to hear that you've not been able to get your electrical concerns with your vehicle resolved at your dealership. If you would like for us to follow up on this with your dealership for you, please contact us via email at socialmedia@gm.com (include your name and contact information, a brief recap of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
Do you have a plan of action to getting these concerns addressed? Let us know if we can look into anything further with you - we can be contacted at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
I apologize for your frustrating issue. I would like to assist you. You can email me your name, VIN and current mileage and I can look to see if any recalls apply to your vehicle. Please email me at socialmedia@gm.com. Also include this forum and a description of the issue. I look forward to hearing from you.
Jackie
Chevrolet Customer Care
Car dont start had it towed 3 times the dealership didnt want to touch
It an they were very very rude ....the lost my remote
Had to buy another battary cuz they left the key ingnition an it drained it
They made me feel lik i was a nobody ..wouodnt offer to jump it so i could
Look for the the alarm...i calledan called the finally called back ...i said to
The person i wascummin up there..an he said why ?why are you goin to do that
I said i need my alarm ..an the response was i told you its not here......not cool
There is much more a lot more....i paid 2 people 2 diffrent times to [non-permissible content removed] out o
Were the car has been sence oct 30.2013.to tell me its its lost communication an today
P0690 ignition relay feed back high..dnt no what im goin to do
Car dont start had it towed 3 times the dealership didnt want to touch
It an they were very very rude ....the lost my remote
Had to buy another battary cuz they left the key ingnition an it drained it
They made me feel lik i was a nobody ..wouodnt offer to jump it so i could
Look for the the alarm...i calledan called the finally called back ...i said to
The person i wascummin up there..an he said why ?why are you goin to do that
I said i need my alarm ..an the response was i told you its not here......not cool
There is much more a lot more....i paid 2 people 2 diffrent times to [non-permissible content removed] out o
Were the car has been sence oct 30.2013.to tell me its its lost communication an today
P0690 ignition relay feed back high..dnt no what im goin to do