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Comments
Ironically, I get a letter from GM a year later indicating the part was defective and all I needed to do was submit copies of the repair ticket (ALWAYS keep your repair receipts).. Check arrives within 4 weeks for the full amount...
If your local dealer cares an inkling about customer service, they should easily be able to get you the information needed and in most cases, will have your information on their records of when/how much if they performed the repair... good luck to all..
I have a the same problem with the cluster. My Speedo works, but will be off by 10-80 mph and will get stuck at 120 if I drive for a while....I have to start the car 15 times to get it to reset. I called GM today and they said they didn’t have a notice for my year. I was like this is a defect and should be fixed free of charge this is a know issue, just with other years and models. My 2005 Tahoe is slightly out of warranty with 38k and two months out of the 36mth bumper 2 bumper warranty.. I do have the GM extended one, but it a $200.00 Deductible and still to be determined if they will cover that???? I think it’s BS that we have to get a diagnostic test 1st then they might fix it When I am driving home today and get a ticket for going too fast because I can’t tell how fast I am going, you can bet this Texan will be calling my lawyer. The GM rep gave me a service number and I have an Appt at the dealer on Thursday, so we will see what happens. Will advise!!!!!
Please help!!
I have all the same issues that everyone has explained over and over here, but when I call the local GM dealership to get mine fixed at 56,124 miles, she tells me.."well it's not a recall, it's a case specific change out, and only applies to certain VIN's"???? What is that? This is sad! I'm the only one in KY, that I've seen here posting about this, but I think the transportation safety folks should get involved really quickly and get this fixed! :mad:
Hope that helps,
Johnny
I don't care how many miles are on these vehicles, if it is a problem per the manufacturer it should be replaced at any mileage. If nothing else for the pure safety factor.
I too have owned several Chevy vehicles, even have relatives working for GM...but I have an issue with an American company not backing up their equipment!!!
I'll be keeping an eye on this. If anyone is looking for a self repair you should check this link out: http://www.fullsizechevy.com/forums/general-discussion/tech-articles2/254501-03-- 06-instrument-cluster-stepper-motor-replacement.html
I have an appointment w/ the dealer tomorrow and I'm going to try to see if they will 'good will' it. Only thing I can do is try.
B
I would be interested in finding out whether this works for anyone else.
tidester, host
SUVs and Smart Shopper
It's a long process but it gets me by until I can send the cluster off to get fixed.
I will not not buy another GM vehicle.
I actually ordered the speedo a few weeks ago but the guy working there that set it up is no longer there (don't know why, or care) and I've had to reorder it and wait.
They said they would replace it, but now I'm beginning to wonder. I'll wait another week and recall them. I otherwise love the vehicle...and if I could afford an '07-08 I'd be all over one.
B
Thanks so much,
J. Joner
Me, I'm still waiting to hear back from the dealer myself. I too have an issue w/ their telling me they'll replace it and then back pedal. What pisses me off even more is I just bought a vehicle from them less than a year ago. I will go straight to the owner of the dealership if they don't replace it.
If I can find a copy of the letter I'll get you one.
Brian
If anyone has a copy of the letter everyone recieved I would really appreciate a copy.(YODA8391@HOTMAIL.COM) Also i would like any other help on this I have almost 68,000 miles on my truck. :mad:
Hope this helps!
I own a 04 Tahoe LT and mine went out at 80k miles. I am new to this problem and I see that there are many like me that share my sentament of "what the heck". Could you please email me and fill me in on the backround of your case. Thanks.
Tim
GEN 4 STEPPER MOTOR X 25 168, LIFETIME WARRANTY good luck.
We called the dealership which we bought it and they said that they didn't know anything about it. So buyers be aware of the Chevy/GMAC dealership maintenance depts. After cross examining the maintenance dept they finally said a little about it but not much. This was because that they had sold us what they said was an additional warranty after the REAL GMAC 5 year 50,000 mile warranty expired with an additional REAL GMAC warranty. Just so happens I it was NOT GMAC additional warranty but one of their own which the dealership Town and Country in Milwaukie, OR. I immediately canceled the policy before my first one had expired. One good thing, they did refund my money.
I will try what some of the other members have done to get our speedometer cluster replaced with GMAC paying for it.
It upsets me that a company that I put my trust in and have purchased many GM vehicles that they will not stand behind a problem that they admit to having (other wise they would not have aggreed to fix the problem if there is less than 70,000 miles or 7 years).
I followed advice of a recent post to look on ebay. I did buy a 6 pack of the clusters that will fix all gages. I expect to recieve them soon and next thing I wonder is how difficult it is to actually get the dash pulled out so I can replace them guess I get to find out soon.
Those of you that think you need the letter you do not just take it in to dealership as of right now I think it still only covers 2003 and 2004 but I am sure the rest of you will get it fixed for free too as long as you have less than70,000 miles.
I have had very few problems with my GM vehicles, but when someone will not stand behind there product I just do not think I can see buying another one from them. So my next vehicle will not be a GM sorry guys you failed in customer satisfaction.
I also do have plans to have my friend make magnetic signs stating the problem I have and how they will not stand behind there product to put on my doors and tailgate, that might get GM's attention.