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QUOTE from letter; "If this condition occurs on your 2003 or 2004 model year Cadillac Escalade, Escalade ESV or Escalade EXT: Chevrolet Avalanche, Silverado, Suburban or Tahoe; GMC Sierra, Yukon or Yukon XL vehicle witin seven (7) years of the date your vehicle was originally placed in service or 70,000 miles; whichever occurs first, the condition will be repaired for you at no charge."
It then goes into about how to go about getting it fixed and a lot of legal stuff.
I recently had the problem, the speedometer started to twitch and then stopped completely and then wold get faster as I went slower. But to make a long story short, I called the dealership, and they asked the miles and then said without delay, that it would be replace free of charge.
Hope that helps!
(I just wonder why there has not been a recall yet?)
My suggestion would be to make a 'warranty' appointment, that way you don't have to pay for the inspection, and be CALM throughout the process. Be prepared, know about the replacement rules but let them know that you are a GM customer and are more likely to be a GM customer in the future if you're taken care of today.
37DAD, I'd call the dealer IMMEDIATELY. Your vehicle is under the 70k mark, so you should be fine. Mine was at 110k, and I got it taken care of.
Some dealers are doing a 'good will' replacement, best of luck to you all in finding one. Ray Hutson in La Crosse, WI is top on my list again!
B
Confuse 55 w/45 perhaps, but 48 mph over the limit...forget it.
How could you not be at fault? You were behind the wheel and, no matter how you cut it, there is a world of difference between 45 and 93 mph. IMHO, you were lucky to escape with only a ticket.
tidester, host
SUVs and Smart Shopper
The fact that this is a defective part and not just normal wear and tear and also that thousands of Chevy/GM owners are experiencing the exact same problem should constitute a recall, regardless of mileage.
There are speed limits set on all roads because it is unsafe to drive at too high of a speed. If we could all accurately judge how fast we were going we would not need speedometers. However, we do need them and when all of the sudden your speedometer starts going crazy (i.e. show your speed as 120 when you are in fact doing 30 or showing it at 35 when you are doing 75) IT BECOMES A SAFETY CONCERN.
The dealership where I purchased my car, Sands Chevrolet in Glendale Arizona, wants $575 to fix THEIR DEFECTIVE PART and the corporate offices for GM/Chevrolet will not help me. They told me this after making me take the vehicle to the dealership to get a diagnostic done. The diagnostic confirmed what I already knew and the dealership Sands Chevrolet in Glendale Arizona (who apparently doesn’t want my business ever again) said they can’t (won’t) help me due to the mileage. I got back with the GM Rep who “was going to take care of me” only to be told sorry we can’t (won’t) help you due to mileage.
This is an outrage and we need to do something about it. This is NOT NORMAL wear and tear. IT IS A DEFECTIVE PART (and Chevy/GM admits this). Help me do something about it. One of the things we can do it to MAKE AN OFFICIAL COMPLAINT. Go to www-odi.nhtsa.dot.gov (note the dash after www, not a dot). This is the website for the governments Office of Defects Investigation and they do the following
(Put the complaint under: Vehicles: Component: ELECTRICAL SYSTEM: INSTRUMENT PANEL)
About the Office of Defects Investigation (ODI)
The Office of Defects Investigation (ODI) is an office within the National Highway Traffic Safety Administration (NHTSA). ODI conducts defect investigations and administers safety recalls to support the NHTSA’s mission to improve safety on our Nation's highways. NHTSA is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that they contain serious safety defects in their design, construction, or performance. ODI also monitors the adequacy of manufacturers' recall campaigns. Before initiating an investigation, ODI carefully reviews the body of consumer complaints and other available data to determine whether a defect trend may exist.
i wonder if the dealer will even know? they said they didn't even know of a lawsuit... :confuse:
miles. The customer has to pay for installation and programming. I just had mine done
at Buckalew Chevy in Conroe, Texas. Great 1 day service, washed truck, and now the A/C is blowing cold out of both sides. $ 137.
Would you please sane me a copy of THE Letter or any correspondence that woiuld help me with my dealer grtting my Alvalanche repaired !
Thank You, mikewalll@yahoo.com
Garth Wall
On Ebay, purchase the Stepper Motors, I replaced all 6 for 24.50$ my 1 hour labor, and it is like new, anyone can do this, and the one guy that spoke about the dealer needed to calibrate, he was robbed!
Easy as it is written:
push emergency brake and chock wheels, pull gear lever all the way down to (1st), tilt steering wheel all the way down, grab the big trim piece that goes from the left of the steering wheel to the right of the radio and pull it off (no screws), I did this from left to right, popped right off, then unscrew the 4- 7mm screws holding the cluster onto the dash, unplug the harness from the back of the cluster and Presto youre done!!!!!
Vehicle is drivable with out this cluster, all info is saved automatically on the auto's computer. This unit is in 5 pcs, easy to take apart, front plate(clear viewing plastic cover) is removed by little clips on top and bottom, small flat head screw driver pry it over the clips a little, it pops off, then the back plastic cover same thing pry it off,( i was told that these (2)covers on different year models come off either first or second, just look at the clips, if they are clear, remove that one first, if blace then that one first, but they come off the same way. Remove the little needles of each instrument gauge, they slide straight off again be easy, dont be a hammerhead, the numbers and info sheet is just that a sheet of plastic, take it off, then the same clips to remove those 2 pieces to reveal the pc board. You need to be able to use a soldering iron, that is easy, internet has walk thru for that, simple.Just touch the tip of the soldering iron to each of the Stepper motor pins to melt the original solder. then pull thru front of pcb, slide the stepper motor in the 4 holes,(there is a nipple on the stepper motor, so it can only go on one way) and then drop a little bead of solder on each pin. Repeat it for the next 5 stepper motors, trust me I am not a good soldering person, still took me 15 minutes to replace all six motors. It is easy, the way I look at this, is I found the entire instument cluster brand new online for 125$, the worst thing I could have done was break the original and buy a new one, but in the end, mine is like new for 24.50$ and 1 hour of my labor, a few beers and i called it a good time!
I have been having problems with my speedometer for the past 6 months, off and on. I finally couldn't take it anymore and decided to check the internet to see if anyone else was having issues. I was shocked to find so many!!
I talked to GM today and their response was that Envoys were not covered under the special coverage. I was told to get a diagnostic run on my truck by a GM service shop and to have it fixed. Once that's complete I can then send in my paperwork and then they'll decide IF they want to pay for it or not!!! Has anyone actually had their claim paid?
I know there have been a few class action lawsuits filed because of this issue. Does anyone know of one in Texas? If not, is anyone interested in trying to create one?
I don't understand why GM will not fix the problem when they know what it stems from. It's wrong that we as consumers have to pay for any repairs out of our own pockets first when GM knows of the defect!
but it's working again.
Arrie
tidester, host
SUVs and Smart Shopper
Everybody can tell the difference between 50 and 90 mph without a speedometer.
Arrie
Pete D.
Pete D.
I then contacted GM (Corporate office) and was directed to the "District Specialty Department". They said that the first thing I had to do was get a diagnostic report from the dealership and that they would contact the dealership to be sure I was not charged. The person I spoke with said that she was hopeful that if nothing else, GM would split the cost with me to fix the defective cluster if that is what was wrong with it.
A few days later the dealership called me back and told me to bring the Tahoe in for the diagnostic at no charge (gee...how nice, lol) but they again forewarned me that they would not perform the repair on the cluster for free and that they doubted GM would cover it either.
The Conclusion from the diagnostic was a defective cluster (duh). When I called the District Specialty Department back with the results they said to give it a few days while the results were evaluated. After the evaluation, they got back to me and said "Sorry, due to your vehicle being over the specified mileage, there is nothing we can do".
I called the dealership (Sands Chevrolet in Glendale Arizona) back to give them one more chance to keep my business as we would be in the market for a truck sometime in the next few months. No dice. They would not help me.
In June I traded in my Chevy Tahoe for a brand new loaded 2009 Dodge Ram 1500. If Chevy will not stand behind their vehicles and defective parts, then neither will I!
I tried the unhooking the battery negative thing posted above but it didn't help.
1. Was there a recall notice sent on the instrument cluster? I did not receive one.
2. I took my Chevy Z-71 to my local dealership Don Helm Chevrolet during the week GM was canceling dealership. Service manager was gone, on vacation etc? Who knows? I spoke with a service writer who came and looked and at speedometer. At this point my Chevy Z-71 had LESS THAN 80,000 miles on it! I am told by Don Helm Service guy " I am not sure exactly which ones are covered and which are not?" I asked if he could find out if mine was? He replied well service mgr is out not sure when he will return from time off and i am not sure how to tell if yours is covered or not?
3. Several weeks later I decide to take Chevy Z-71 back to where I purchased it
"GM Certified" Hanner Chevrolet, Baird Texas. At this point my Mileage is 82,000+or-. They sent me an estimate to fix the "gauge cluster" for $300 for parts and $127.50 labor plus tax. FULL RETAIL!!
4. I call and speak with one the principles explain my situation. He says let me check w service on it. He calls back and explains the following "Our hands are tied we cant help with cost at all". I said your kidding right? "No the "Class Action Lawsuit" has our hands tied. Since when does a class action lawsuit prevent a business from fair and equitable. When I called I simply for asked for some with charges. I informed the dealer principle to not do any work. ( my entire estimate for work to be done including the Gauge cluster was $2180.83.
5. Later i received a call from the same dealer principle. Well if you will let us do all the other work we can simply fix the stepper motor on on your speedometer at no charge. I explained my Oil pressure was out, RPM acts up etc. So a working speedometer but no oil pressure and RPM acting up? What a deal?
6. I then call GM customer Service 866-790-5700. I give details to one person who then takes my number later that day another person calls back asked me to explain to her the problem again. Why can't the first person ever be the person you need? Why?
7. After giving them my info, leaving my number two days later "No Return Call".
I place another call back. After a the lady answers and puts me hold for 4 and half mins. She starts a long excuse why they cannot help me. Her biggest reason......because I didn't have documentation of the first visit with Don Helms Chevy in Graham Texas. This fails every fair and equitable test.
8. My next call to Hanner Chevrolet where my Chevy Z-71 is still at. Service Manager John Wheeler. I asked for my Z-71 be left outside the gate so that i could pick it up on my way through tonight. Hanner is an Hr and Half from my home. He informs me there is a $92.33 charge for diagnostic. For What I say? He first tells me for Injection Service, Gauge Cluster and 4 Wheel drive problem? After I disagree that why should I be charged for a diagnostic problem gauge cluster that is known to be bad. He recants and tells me that i was not charged for the cluster diagnosis on the cluster. He then decides to visit about the charges of the gauge cluster. His explanation " How do expect me to help with your charges when, we only made $200 on the sale of your car, we haven't seen your car in our shop since you bought it and you just come in cold"? I asked him if this passed the Grandma test? Would feel good about a business treating your Grandma this way? His reply "YES". Yes he made me pay the $92.33 charge which I did.
In closing, How is a "Class Action Lawsuit" settled and owners not involved held to the settlement? How can GM know their to be a problem and " Not Do The Right Thing"? How can Hanner Chevrolet sell a "Certified Car" and then want to stick it to you by charging retail for a problem that they know is real and has been real for a long time. Wasn't this a problem on some vehicles in August of 2007 when I purchased mine? Then why did Hanner not repair and replace the gauge cluster before they sold it to me? I read documented case after documented case these gauge clusters were bad on Chevy Cars with less than 50,000 miles like mine when I bought. Keep in mind I went to Don Helm Chevy when my Chevy had lass than 80,000 miles. One would think with all the tax payers bailout money GM and Hanner Chevy could do better than this.
Hanner and GM should asked " Could this type of problem" be why we not ad successful as we could be?
I currently own GMC Yukon, HD2500 Pick-up, Z-71 Suburban. All Paid for. I will start the process to sell all of them. I have always driven GM products. As of today no more! Hanner and GM asked yourself if how much is going to cost you to replace a customer? Was it worth it? Come on Chevy owners stand up lets dont take this someone help me start a campaign to tell others how inequitable this is!
I'm sure there are other companies doing similar services
I haven't had any problems with my speedo, but if it ever does....I'm ready with a plan.
I understand why now. However will driving it still cause any other problems or should this be fixed ASAP. Thay want to charge me 80.00 for a test to determine if it's a warranty problem or not. We have 63,000 on it aqnd according to what I'm reading we will be able to get fixed with no charge. Does anyone have additional info that will help us? Thank You