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Comments
If my car didn't have such a huge cuteness factor (I have the light Aquarius Blue one with black convertible top) it would have been traded in long ago. My 16 year old daughter has had her heart set on this car since I got it.
On top of the transmission issues, I've used my regular bumper to warranty to death. thank God I had it !!!!!!
:lemon: Worst car I've ever owned .... but the service department at my dealer is awesome. They would be the ONLY reason I would buy another VW in the future (I'm not though ... plan to get a Ford Edge LOL).
The 1st excuse was the tranny fluid was 2 quarts low, they could find no other excuse to explain the clunking gears. Because it has a sealed transmission they wanted to charge me $800 just to look at it. Once they discovered how low the fluid was and couldn't explain why my husband convinced them they needed to replace the transmission due to poor maintenance at the factory. We'll see what happens with the next one.
We can use co-ordinated universal time or also called Zulu time. Will someone please post the info and lets all come up with the best time for us to call every day blog your time so I can see and post to you a Time. If we hit them all at once every day at the same time It just may work. It is worth a shot. We need to create a paper trail with VW. and when they dont respond to thousands of e-mails we can then take that to local media and then to lawyers congress men ntsb etc. So after you email it we can all send copies of our e-mails to eachother and keep them in a folder. The pile will build and even if you get your problem resolved please stay in the fight are you in If I get the info I will start doing it at noon every day.
Anyway, the contact info is:
Volkswagen Group of America
2200 Ferdinand Porsche Dr
Herndon, VA 20171
Stefan Jacoby, CEO
The "VW Executive Specialist" who responded is Kathrene Fox. Her number is 218.754.6504 or 1.800.822.8987
I'll be writing Ms. Fox again soon, I'm just trying to get all my facts in order. Why don't we all write her? And Mr. Jacoby? Shoot, maybe I'll find a contact person for VW World!
Still shifting my automatic manually,
Dianne
I'm thinking a letter will be coming together sooner than later.
When I got home tonight - in my delightful replacement rental car (the VW dealership did not have a auto for me to use) I called VW of US and they did not have a record of this problem. I agree - this problem is as serious as the Toyota issue and should be dealt with the same.
I am appalled that the dealership and the VW of US is not aware of this. For me - my days of owning a VW are numbered if at all. When I purchased this car (we have had SAAB's for 20 years and expect our cars to last) I intended to have this car for more than 6 years and with 63,000 miles on it. I do not know what the VW dealership will find or be able to even help with this problem since this seems to be a new one for them. I would like to move further on this issue and present this to some group that will be able to help. Please advise. Thank you!
Well there certainly is ALOT of complaints on here to try to keep up with. I am wondering what you have found out, as I see its been about 3 months since you posted this. I have a 2002 turbo beetle with tranny problems...besides many others. Something has to be done!! Thanks for your reply
I purchased a brand new 2004 beetle in july of 04. Since I got the car I have problems, first the Windows would go down automatically or the power window feature would not work, the air bag light would go on, the dealership would tell me that it was my fault for not buckling up and waiting a few seconds before driving off, air bag light has been an issue atleast every 4-6 months, new battery 4 times since the car has been purchased, cracked fuel line (800 bucks), just recently had to replace fuses and battery because VW told me that I had a small engine fire and it melted my fuses(1000bucks), now my temp light comes on and tells me my engine is too hot. Got it checked out at Big O tire because they run the tests for free(VW is 125 bucks) they told me that my thermostast is going out and it needs to be replaced for 240 bucks. now my car is lurching and stalling, my RPM jumps to 4 even though im giving just a little bit of gas and going only 25 mph.My car has 80,000 miles on it and gets all its reg oil changes. I am extremely upset and need to know what everyone else is doing! I was reading about a law suit and a list. Please Please contact me as to how to join this fight against VW! :mad:
This is simply ridiculous!
-Angry Lil Bug!!
address is
volkswagen group of america
2200 ferdinand porshe dr.
Stefan jacoby ceo
vw executive specialist is Katherine fox
218 754 6504
800 822 8987
to file a complaint go to www-odi.nhtsa.dot.gov/ivoq/index.cfm
good luck to you. I think what you should do is call customer care tell them you want to file a claim and have the regional rep call you. They should give you a claim number and a rep will call you within 2 business days. If they deny your warranty claim you may be able to file a claim with your insurance company if you have comprehensive insurance. I suggest you find as many blogs as you can that seem to be the same as your issue and paste them to a word document for your records to show that you are not the only one. also forward those to vw America.Then forward the complaints to news all news media possible but always forward what you send so that the next person sees where else you have forwarded the info. Then take that and forward it back to vw so that they see you have spent time and have contacted the news media. This issue really sucks and I am in a battle myself. My car has been at the dealership for a week and a half and I am not sure if my problem will be covered or not. If your issue is not covered make sure you get in writing from the regional rep. (not just the service department) the reason for them denying your claim. You will need this for your insurance company. good luck to you. I am with you but I am a college student with a family. I am fighting hard and have taken all the steps listed above. If you have any ideas let me know.
If so take it there no matter what they will wave the 100 dollar fee.
I am guessing since you have a 99 you have no warranty. In this case find a specialty shop that specializes in vw. Most of the time they will diagnose for free. They should be able to tell you what you need to do. The steps are 1 drop the pan save the fluid and check the magnet. If there is metal in there you are screwed. 2 if no metal and the fluid is good put that fluid back in this will save you some money a flush is around 300-400 3. try resetting or more likely replacing the transmission control module (500). If they say to replace a temp sensor ask them how is that going to fix my problem because it more likely wont but it is only 100 dollars.4th If all that doesn't work a new valve body may be required about 1000. You can also try millenium transmissions out of Gilbert AZ. They seem to have good prices on used transmissions around 2000 plus. It is that V.W. always puts in new parts. You can have the part shipped to your mechanic and it will have a 2-3 year warranty. Sure beats 6000. You can google them and call them to be sure of what I say as I have not contacted them. Good luck.
thanks!!
Dianne
I was deceived by its "cuteness". It has 70,000 miles & its automatic.
When I test drove it, it was so smooth. Then a week later when I finally got approved the loan, I drove the car off the lot and noticed the tranny was slipping @ 2 & 3 gear and when it would down shift.
Now I know why the owner was trying so HARD to get me approved for this loan. Cuz he wanted to get rid of his piece of crap good looking car.
I am SO sad about this cuz this is my first financed car and I have to go thru this stress.
The dealer supposedly "FIXED" it....but 10 min after I picked up the car...it had the same problems.
So my question is....how long can i drive the car with its slipping problem before I REALLY mess up the tranny? :mad: :P