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Cadillac SRX reliability, maintenance and quality

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  • I am looking at an 05 SRX AWD w/ a V6 engine HAs anyone had vibration problems I see where GM has issued some statements that the V6 engine design lends itself to vibrations at highway speeds
  • Has GM addressed the vibration issues with the V6 that is in the 2005 SRX please Will this cause premature engine failure
  • I have a 2004 SRX, AWD with V8 Northstar with 100,00miles last week. It reminds me of two movies (hence the hollywood)...first is Apocalypse Now...scene were Brando is holding his head and saying.."the horror..the horror"..my SRX has had so many issues...wheel bearings (lots of those 6 to be exact)), overheating(lots of that), radiator(replaced), bad a/c(replaced both fans and two relays), no power, suspension(air system awful so removed it and replaced with excellent quality shocks), catalytic conv.(replaced both), radio(replaced), locks and power windows. This is a real piece of engineering marvel, in other words how can real engineers actually come up with this piece of junk. I marvel at the incompetence.

    I conclude my rant as follows...if you are considering one of these...do as Forrest Gump did...."run Forrest...run!"
  • We have owned our SRX for over two years now and have the following issues. I am wondering if there are dealer fixes for them. We have already gone several rounds with one dealership to no avail on one of the issues:

    Time: time and city default to Washington. I read there is a software update, but some found the fix caused other problems. Radio module replacement was the final fix. Is this true?

    Front noise: we have the rubbing sound when turning either way at sow speeds. It usually only happens during cold weather. Front struts? strut mount bearing assembly? Is there a true fix?

    Chrome triangular pieces (front of side doors): when we bought the car in almost a week we lost one of the chrome pieces. Easy manipulation of the strips proved that they were loose and HORRIBLY designed. Cadillac came out with a fix- a triangular piece- we contacted the dealership, they ordered the piece and installed them. At sight the piece didn't look secure. Sure enough we now have one chrome strip missing and the other sides piece looks like it is loosening up and is ready to fall. Is there a better fix now?

    I have had terrible experiences with one dealership and the other that we liked closed their doors several months ago. Now our choice is to go back to the lovey-dovey dealership who acts like they know nothing (and do nothing) or to travel 45 minutes to another dealership that is owned by the same owners who had to close our preferred dealership shop.

    Does GM recognize this issues? Anyone know if there are service bulletins for them? Thanks for any help.
  • gmcustsvcgmcustsvc Posts: 4,064
    professore,

    We're sorry that you have had trouble getting these concerns resolved with your dealership. If you would like for us to check into this further with you, please contact us at socialmedia@gm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).

    Sarah, GM Customer Service
  • steverstever YooperlandPosts: 40,128
    A reporter would like to speak to car owners who use Chrysler Uconnect, Cadillac CUE or Ford's MyFord/MyLincoln Touch. If you use any of these telematics systems, please send your daytime contact information to pr@edmunds.com no later than November 20, 2012 at 1 p.m. PT/4 p.m. ET.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • My wife bought the only new car we have owned, she babies it, keeps it spotless in garage, has only 27K miles on it, we have had to replace 3 fuel pumps, but it has always ran good, (NO KNOCKS OR ENGINE NOISE) and after the last fuel pump replacement, it would not crank up, took it to dealership and they informed us that the engine was worn out and has too much crank end play and the crank sensor couldn't detect engine rotation. I got in touch with GM's customer service and that was a joke, it didn't take them 24 hours to say that they couldn't do anything because it was a 2004. My argument was that it only had 27K miles, and the engine is worn out!!! WHAT A CROCK! I WILL NEVER BUY GM AGAIN!!! I have had 2 fords and one dodge all with near 200k miles with little or no problems, listen up people, don't buy Cadillac, they're junk!
  • I got a new SRX in September (less than 2000 miles) and have noticed that the transmission is not smooth in slow speed. Initially, i thought maybe the ECO mode is what is doing this. But it happens in regular mode too but not as much as in ECO mode.
    Has anyone else noticed this ?
  • gmcustsvcgmcustsvc Posts: 4,064
    Congratulations on your new SRX, jagcad!

    Have you had this transmission concern evaluated by your dealership (we understand if you're looking to gather some insights from the community before going in - just trying to get an understanding of the situation).

    Sarah, GM Customer Service
  • ericzoomericzoom Posts: 213
    I have a 2011 that does the same thing also. It's almost like the ATX is hunting for the proper gear. The dealer reflashed the trans. which seemed to help a little bit, but never eliminated the issue. I've learned to live with it, because it doesn't seem to be that bad now.
  • gmcustsvcgmcustsvc Posts: 4,064
    ericzoom,

    Even though you've stated that you've "learned to live with it" we just want to make sure you know we're available to check into this further with you and your dealership if you wanted. Please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of our VIN and mileage, the name of your preferred dealership, and a brief summary of the situation).

    Sarah, GM Customer Service
  • Thanks Sarah.

    Yes, I am looking to gather some info on the forum before I take my car to the dealer.

    the way you guys are proactively looking to solve the customer's issues does provide me some peace of mind.

    Let me check with the dealer and hopefully the issue will be resolved.
  • gmcustsvcgmcustsvc Posts: 4,064
    Hopefully you get some insights from other owners here soon, jagcad. :) Be sure to keep us posted and if you need anything we can be contacted at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of your concern).

    Regards,
    Sarah
    GM Customer Service
  • Dear Sarah,

    With our laundry list of SRX ailments emailed beforehand, we took the car to Crestview Cadillac in West Covina. They replaced the squeaky (and leaking) strutts, replaced the triangular chrome pieces on the side fenders, and subsequent to my first post we had one of our headlights lose its seal, allow moisture in and short the headlamp. They replaced the whole headlight assembly. We decided to postpone the digital clock problem for the next trip. Crestview treated us with a new Escalade as a loaner, fixed everything we asked them to under warranty. I was encouraged that (compared to a dealership 4 times closer to where we live), the service rep Eddie Delira acknowledged what information we had culled from this and other Cadillac forums as important and pertinent. We will wholeheartedly go back to them for all our servicings even though they are 40 minutes away.
  • The car made this whining sound when accelerating while the engine was cold. I asked about this at one of the many dealer appointments last year and was told that the 6 speed transmissions do that while warming up. Well, the sound got worse and worse to the point of not occurring only when the car was cold but it just whined all the time. If we were using the bluetooth to talk on the phone the other person would ask "what the hell is that noise?"!
    The dealer replaced the rear drive shaft, explaining that a bearing had an issue and that there is a TSB about it.
    I can't find a TSB that looks like a match but the new drive shaft did resolve the problem.
    Moral of the story is if you hear whining from under the car take it in to the dealer.

    By the way after complete replacement of the panoramic roof and sunroof, the rattling noise is back. I give up and feel that it is a design issue.

    Well, I always wanted a Cadillac and I got one.

    It will be the only one.

    Jim
  • gmcustsvcgmcustsvc Posts: 4,064
    Outstanding! Thank you for letting us know about your visit, and we're glad you've found a place that will take such great care of you!

    Sarah, Cadillac Customer Service
  • gmcustsvcgmcustsvc Posts: 4,064
    We're sorry to hear that you're having these troubles with your SRX, jimpeddycord. Is there anything we can look into further for you?
    Sarah, GM Customer Service
  • After reading this forum, I am looking at alternatives luxury SUVs (e.g., BMV, Infiniti).
  • ventluckventluck Posts: 2
    All the gages on the dash of my srx 2011 are going crazy, Onstar says car is being stolen while I'm driving . Bluetooth cuts in and out. On star had no idea what it was!
  • gmcustsvcgmcustsvc Posts: 4,064
    We're sorry to hear about these issues with your SRX, ventluck. Have you been in to the dealership to get this checked into yet?
    Sarah, GM Customer Service
  • ventluckventluck Posts: 2
    Yes andthey says it was a leaking sunroof and the sparetire wheel well was full of water. it appears to be a design flaw. would this not be v=covered by GM because it is a design flaw?
  • gmcustsvcgmcustsvc Posts: 4,064
    Good morning ventluck,
    If you would like for us to look into warranty questions for you, please email us the last 8 digits of your VIN, mileage, and summary of the situation to us at socialmedia@gm.com .
    Sarah, GM Customer Service
  • bocuibocui Posts: 4
    I have my car serviced at Mac Mulkin (Nashua, NH) dealership for the CUE system upgrade and the shifter recall fix. (They took me exact 1 week to finish this.)They gave me a free rental vehicle, when I got this rental car, the fuel tank is almost empty, one of the service manager told me I don't need to refill the gas before return. But after several days, they charged my about $15 dollars on the gas.
    I don't mind to pay for the gas, but they way they charge me make my so angry, 1. the service manager said I don't need to do this. 2. I return the car on Thursday afternoon around 3:00pm, why they don't charge me when I was there. 3. when I got the rental car, the fuel tank is almost empty, how can they charge me more than they had?
    I would not recommend this dealership to anyone according to their bad service and attitude to customer.
  • steverstever YooperlandPosts: 40,128
    Try posting in Dealer Ratings and Reviews - more people in NH will see it that way.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • gmcustsvcgmcustsvc Posts: 4,064
    bocui,
    We're sorry that you did not have a 100% satisfactory experience with one of our dealerships. If you would like for us to check into anything further for you, please don't hesitate to email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Regards,
    Sarah
    GM Customer Service
  • jcarrmejcarrme Posts: 1
    I have owned my SRX now fr a little over 5 years. When I bought the car I paid for an extended warranty. In the 5 years that I have owned the car I have had to replace 3 universal joints, 2 sets of tire rods, 2 wheel bearing, and the steering wheel has had to be replaced 2 times, and as of yesterday the timing belt had to be fixed. In November of 2012 I bought another extended warranty because of all the problems I have had with this lemon. The timing belt was the straw that broke the camel's back. I am dumping this car for something else. I am currently looking at BMW, Mercedes, Lexus, Audi and Volvo. I will never buy another Cadillac, ever.
  • melwoodmelwood Posts: 1
    After reading a couple of pages of negatives regarding the Cadillac SRX, I have to say I must have gotten lucky. I just purchased a used SRX with 38,000 miles on it. The Carfax report said there were no issues or repairs made to the car other than regular maintenance. I am keeping my fingers crossed as I love this crossover and test drove many others before choosing the SRX. Honda was the worst with Toyota a close second. Does anyone else have anything positive to say about the Cadillac? Just wondering.
  • gm_bigotgm_bigot Posts: 19
    We had a heavy rainstorm on Monday and when my wife got into her 2010 SRX, the front passenger side floor was soaked. Water had poured in from under the dash and onto the floor. Took the vehicle to the dealership and it was determined that there was a problem with the sunroof drains. Apparently it is a known issue and there is a service bulletin regarding it. So if you ever have a wet floor, that would be the first thing to check out. I sincerely hope this is not a recurring issue as it was no fun soaking up water and using a blow dryer on the carpet. In any case, my wife and I love this vehicle and we have been extremely pleased with it.
  • gmcustsvcgmcustsvc Posts: 4,064
    Hi gm_bigot

    I hope everything goes well with your repair at the dealership. If you ever have any questions in the future about your vehicle we are here on the forum to be of assistance.

    Regards

    Amber N.
    GM Customer Care
  • gm_bigotgm_bigot Posts: 19
    My wife's 2010 SRX is back in the shop again. She complained the other day that the a/c was blowing colder on the passenger side than the driver side even though both were set at the same temperature. A search on the web revealed a TSB on the issue. Apparently the desiccant bag (a bag of materials/chemicals that removes moisture from the air) ruptures and sends the desiccant throughout the system. This has the effect of destroying the condenser, compressor and just about every other component of the a/c system. The car is at the dealer now getting an entirely new a/c. This is a known issue and you would think that GM would recall the vehicles and replace the desiccant bag before it destroys the a/c. Instead, GM will eat the entire cost of a new a/c. Makes no sense. But I guess the strategy is to hope the bag ruptures after the vehicle is out of warranty. Then the uninformed customer can pay the several thousand dollar bill. The other issue is that the rear lift gate touch pad stopped working. That also has to be replaced and there is a TSB on this issue as well. Still love the SRX, but this kind of shoddy quality on some very basic components is maddening.
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