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1. '07 and '08s seems like the year with the fewest problems with the SRX. Or is this because they have less miles, so it will be a few years before the complaints come in on these years and later years are just the same as the '04. I read about power steering issues for '04-'07. Have the later years worked out the kinks? I have read comments from people who think the SRX is the best car and they have zero problems to comments from people who have had one problem after another. Does anyone have a general, rule of thumb on the best year to buy along with what odometer reading begins any issues that seem commonplace?
2. What is the "life expectancy" of a cadillac SRX? I know there are many factors - like what kind of driver and do they keep up with maintenance. But, assuming that the driver of the original vehicle was average and the car wasn't made on a Friday (ha ha), how many miles can a car owner expect from a cadillac SRX? This will help me decide if it is worth it to pay a little more for a low mileage vehicle, which I think is smartest. But, what if an SRX has a life expectancy of 150K? Then, I can be more flexible with the miles. Most used SRXs from '04-'07 have about 45K. My instinct is lower, but what do you all think? I am trying to buy American - even if it is used - as I have only ever driven Japanese cars, and I just don't know.
Sorry for the wordiness, but I wanted to be clear.
Thank you to anyone who answers these questions.
It turned out that the factory never set the speakers nor the amps so the radio was never really on.The service department was great but the Factory was terrible. nasty person from GM they will not stand behind their product all I was told was there is a warrenttee not to worry. Thank goodness the Dealer is great and does whatever they have to to fix the problem and keep the customer happy. That cannot be said about the Manufactuer at all. They are terrible and if there was the return policy in place it would have been returned.
So purchase a "Brand New "Cadillac they will do nothing for you at GM but take the money and run. It is the same old thing they do not care and that is why they will be in trouble again as they do not care about customer service nor quality.
Did you ever have a case with Customer Assistance? Do you have a case number? I would be happy to look into this for you if you could send me the case number by email. Thank you in advance.
Tricia, GM Customer Service.
Anyone else having a similar experience?
I get about 17-18 combined on my SRX, which is no surprise considering the engine. They seemed to have traded slightly better FE for less power on this vehicle. I'm also not fond of the ATX gear hunting when accelerating.
Considering the unbelievably low price I paid for my SRX, I can definitely overlook these minor annoyances.
Starter, seat heater elements, airbags, rear door latch, cam position sensors, coil, transmission cooler lines, transmission cooler, transmission lines, the transmission itself, power steering hose, transfer case seal, front axle seals, rear axle seals, differential seals, mirror dimming fluid seals, catalytic converter x 2, shift kit, valve cover gaskets, timing chain cover gaskets.
2 1/2 weeks, less than 500 miles after the the timing chain / valve cover and differential gaskets are replaced, the engine seizes up on the highway. Our warranty expired (by time not mileage) 2 week before the engine seized. Contacted GM "goodwill" customer service and after 2 weeks was basically told to take a hike. We had 89,000 miles on the car.
To top it all off the engine for this car was specific to the year. Even a used engine
is 3 times the price of the newer 3.6 liter engines. IE: $2250.00 for a used 04 engine with 70K miles VS $1900.00 for a new factory wrapped engine for the 05,06,07,08 and 09 model.
Although I have always been a GM fan like my father before me, they are not the company they used to be. I will NEVER purchase another GM product and strongly suggest that you don't either.
I apologize for your frustration. Can you please send me your case number and VIN? I would like to look into this further. Have a great weekend!
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Have you been in contact with GM Customer Assistance? Were you planning on taking the vehicle back to the dealership?
Thank you,
Caron, GM Customer Service
Even though nearly every system failed , every seal leaked, and the engine and transmission having to be replaced within 40k miles. They wouldn't even compromise with us on the price of a rebuilt long block they have in stock.
They did offer us a a $1000.00 ~LOL~ "customer loyalty" certificate
Such a total piece of junk, you wouldn't think it possible. Bailing them out with tax payer money was a huge mistake, it would have been better all around to let them go under. It was their GMAC mortgage company that was "bailed out" with taxpayer money anyway.
Even though over 13k in repairs to the vehicle were done before the engine seized up, we gave up and decided not to repair the car. I am having it towed to a high traffic area with a big "Another GM Lemon" billboard. Wouldn't trust letting my family ride in the hunk of junk again anyway.
Never been a vengeful person but now...my goal is to cost GM more $$ in loss of customers than they cost us with their pitiful excuse of an automobile. Heading to the Ford dealership next week to buy something that has a proven track record and decent customer service.
During the time of our 44k miles we had to replace...the starter, seat heater elements,rear door latch, cam position sensors, coil, transmission cooler lines, transmission cooler, transmission lines, the transmission itself, power steering hose, transfer case seal, front axle seals, rear axle seals, front and back differential seals, mirror dimming fluid seals, catalytic converter x 2, shift kit, valve cover gaskets, timing chain cover gaskets.
2 1/2 weeks, less than 500 miles after the the timing chain / valve cover and differential gaskets are replaced, we are driving down the highway and the ?airbag light? comes on. Then the engine light came on and the engine seizes up immediately.
Worse than ZERO customer service, they don't care at all. Do yourself a favor and stay as far away from GM products as you can.
I apologize for your frustrations. Have you taken a ride with the service technician so they know what you are experiencing? If you are unhappy with the 1st dealers conclusion, I would recommend getting a second opinion. Please keep me updated as to your situation.
Christina
GM Customer Service
I would like to work with you more; however, I will need more personal information. Can you please email me your VIN, along with your full contact information? I look forward to your email.
Christina
GM Customer Service
I am also having a problem with my nav system. The onboard system & On-Star sometimes do not agree. The On-Star rep told me to take it to the dealership for updating.
My cell phone and the hands free system will not stay in sync.
The dealership gave me a 2011 DTS to use at no cost & appears to be trying to fix my SRX right.
Otherwise I like my SRX. It's not overpowered, but power is OK. Gas mileage is as advertised. My average is 21.3 MPG. It's fun to drive and comfortable on long trips. It's also looks good.
Has anyone else experienced these problems?
I apologize for the problems you are experiencing with your new vehicle. Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
This is my first (and last) Cadillac.
I do hope this is not an example of Cadillac Excellence... As I am not impressed!
Here are the things I went to the shop for:
1. NAV wont’ turn off (Blue Screen). (Not Fixed :: it is just that way)
2. Mirror Flawed. (Replaced)
3. Transmission Erratic Shift. (Not Fixed :: Normal - use "Manual" shift when in cruise)
4. Doors Drop 1/4 inch. (Repaired)
5. Water Drips Drivers Side. (Repaired – See Heater Issue)
6. Chrome flaking on Drivers Door Handle cuts finger. (Replaced)
7. Garage Door opener fail. (Replaced)
8. Heater stopped working. (3 Dealer Visits to Repair – Sensor Fail from prior repair)
9. Vent Knob, Center Vent fail. (Replaced)
10. Rear Wiper Washer fail. (Replaced)
11. Rattle above head – dealership lubricated sunroof rails. ((This was actually fixed when the sunroof shade broke 2 year later.))
12. Remote Start/Lock fail. (Replaced – took 2 Shop Visits)
13. Rear Overhead AC Control mounts fail. (Adjusted)
14. Rear Side Window loose. (Repaired)
15. Rear window Washer Fail (2nd Time) (Replaced)
16. Passenger Air Vent knob Fail. (Replaced)
17. Timing Chain out 28k miles. (Replaced)
18. Exterior Trim above Windshield Fail (Replaced)
19. Drivers Lumbar fail. (Repaired)
20. Exterior Trim Above Windshield Fail. (2nd time) (Replaced)
21. Drivers Lumbar Fail. (2nd Time- 10 days after repair) (Repaired)
22. Ignition Key Fail. (Repaired – Key Bent)
23. NAV Screen Flicker. (never fixed, still does it)
24. Acceleration Noise : Heat Shield Fail. (Repaired)
25. Oil Change Monitor Re-Program
26. SunRoof – Metal on Metal Grinding : Broken Tab. (Replaced)
27. SunRoof – weather seal Fail. (Replaced)
28. Exterior Trim above Windshield Fail again (3rd Time) (Replaced)
29. Rear View Mirror Mount Fail. (Repaired)
30. Roof Trim Passenger Side Fail. (Repaired)
31. Drivers Side Vent Knob Fail. (Replaced)
32. Drivers Side Interior Door Handle, Chrome Fail. (2nd time) (Replaced)
33. Rear Seat Belt Tension unit making noise. (Tightened)
34. Exterior Trim Above Windshield came off. (4rd time) (Replaced)
35. Exterior Trim above Windshield broke again at 2 weeks from repair – this time, left it in place and sealed the crack, as crack is dead center and straight. (5th Time) (Repaired)
36. Entertainment System Headset Fail. (Replaced)
37. Exterior Roof Trim, Passenger Side Fail (2nd Time) (Repaired)
38. Parking Lamp Fail // Headlamp Clear-coat finish fail- Drivers Side. (Replaced)
39. Sunroof Shade – Total Frame Fail. (Replaced) (This also fixed the tapping noise)
40. Drivers Lumbar fail. (3rd Time) (Repaired)
41. AC Evap Drain Fail :: Dumps into Passenger Floor, Soaked Carpet and Dash insulation. (Repaired) (Cleaned and Treated Carpets for mold)
42. Replaced Passenger Side Headlamp Assembly, to match Drivers Side (indications of premature clear coat fail and HID color variance.)
43. Upper Glove Box Door Fail. (Replaced)
It now has almost 50k miles - - - I feel sorry for the guy that buys this unit off of the used car lot. (I'll be trading it in after the warenty runs out, and I have to start paying for repairs.)
I rest my case. Replace your SRX with a Lexus RX 350. We love our 2011 Rx.
My wife has a 2004 Volvo that has never been in the shop for anything other then standard routine maintenance items like Oil Changes. I am seriously considering trading my SRX in on a 2012 Volvo CX90.
An up-date since my original post of 43 items... My SRX has been in the shop for 3 more things... making a total of 46 Items.
44. Overhead 2nd row Light/AC Control falls. (Replaced.)
45. Roof Trim, Passenger Side, Fail “Broke” (3nd Time) (Replaced)
46. Steering Wheel Heater Element fail. (Replaced Steering Wheel)
The only thing about Cadillac I have found to be worse then then my SRX, is the Customer Service Department. I've been trying for over a month now to converse with them. But once they have your VIN and tag your car a problem car, they avoid talking to you by telling you that you can only speak with the district representative assigned to your case, and of course that person never answers the phone or returns calls.
Every time I have it in I complain about the sunroof making a rattling noise that sounds like metal tapping metal. They have reseated the sunroof twice, "made adjustments" and so forth, but after the last "repair" on 12/9 it is rattling worse than ever.
Other issues that I've had with this car:
A/C would not turn off (it was 10 degrees outside). Needed a firmware update.
Leather on drivers seat started scrunching up. Replaced the leather.
Car acted as if it was overheating when it really wasn't. Module replaced.
Driver side heated seat not working. "pinched wire".
2 times for the sunroof only.
I believe that the entire panoramic assembly needs to be replaced and so far that hasn't happened.
Now it is time to start escalating the issue. When people get in your Cadillac they are not supposed to be asking questions about a rattling sound.
I'm going to install brighter replacement bulbs or maybe convert them to HID. Like hell I'm going to pay dealer prices though. Looking to do it myself. Unfortunately you have to take the front bumper cover off for the HID conversion, which looks like sort of a pain.
I pick up my car on January 13, 2012. Yes, 5 months later. On February 14, 2012, 1 month and 1 day later, the engine light came on. OMG!!!!!!! What now????? I felt a slight loss in power, looked at the control panel and saw the engine light on. Today I will call Lehmers GMC in Concord to make an appointment.
This is way more stress than I can handle!!!!!! Oh I failed to mention my beautiful panoramic sunroof fails to close!!!!
I am convinced many of us Caddy Owners were sold LEMONS!!!y
Regards,
Sarah
GM Customer Service
should have bought the Ford!!!
All the best,
Sarah
GM Customer Service
I'm sorry to read about your air conditioning not working very well. If we can follow up on your appointment with your dealership where they looked into this, please let us know by getting in touch via email: socialmedia@gm.com (include your name/Edmunds username, phone and address, last 8 of your VIN and current mileage, and the name of your involved dealership).
All the best,
Sarah
GM Customer Service
My 11' SRX A/C seems to work fine, and I live in S. Florida.
The dealer can reflash the ATX to help deal with the jerking. It doesn't
solve the problem completely, but at least makes it more tolerable.