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The same thing happened one week later and so I brought it in. They couldn't find anything wrong with it because I pulled over right away and turned it off and turned it back on too quickly so that the computer didn't "catch" the problem.
When it happened again this morning, I drove it directly to Hyundai without turning it off and had them hook their machines up to it. They found out that there is a "memo" that was just sent out about the transmissions. They are having to replace my transmission and they are now on back-order until mid-October. I just bought the Sante Fe a few months ago and have 5200 miles on it.
The CANADIAN MOTOR VEHICLE ARBITRATION PLAN is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution.
Only concern I have is what kind of damage has the transmission sustained as a result of 10-12 K driving. May be some experts will provide an opinion.
I have the 2.4L engine.
No problems up until last week. Wife came home and said the car was making a thump sound under her feet. I had just driven the car home from work and noticed nothing. Next morning on way to work I was listening for this thump. Sure enough, not more than a 1/4 mile while braking or giving it some gas, I could hear this thump. Almost sounded like the ABS was sticking.
Anyway, proceeded on and within the next 1/2 mile, the tranny totally blew. This was after stopping and making a right turn into traffic. Bang. Then a mashing of gears. Metal on metal and no engagement from the driveshaft. Coasted to the side of the road and called Hyundai roadside. My car is 6 months old with 20K on it. Yep, we've had to make few trips so the miles have added up quickly over the summer.
So, they come and get my car. The grinding is in all movement gears, with Park and Neutral silent. Although the car will not hold in Park.
Get to the dealer and he basically brushes it off. I am more than P.O'd. This is our second Santa Fe and the first had a premature alternator failure but the tranny in it at 100K was starting to slip.
Without to much investigation, they order a new, so they say tranny. Say it's the first they have seen! Ya right!
So they give me a loaner Santa Fe SE. I drive it for one day as it has 5K on it and the TPS tire senor lets go and the tire goes flat. I mean the entire valve stem disappeared into the tire or was shot out of the rim. They are clueless as to what happened.
Anyway, while getting that problem fixed, I told them Hyundai apparently has a tranny problem as many are reporting problems. They say they have heard nothing. I say to TSB's are out on tranny issues so there must be something going on. Meanwhile folks in the waiting area are looking at me as I grill the service rep. He just shrugs it off and says Warranty! Nice.
He said not to worry because if the tranny fails again in 20K miles we will replace it again. I said, not with me. I will bring the car back and you can have it. I've had about 10 new cars and about 10-15 used cars over my life and this is the first car that I've had were a tranny has blown in so few miles.
What is even more disturbing is that when I questioned them on what the damage was, they said they did not know yet. But they knew enough to order a new tranny! I said why have you not pulled it and looked at the driveshafts to see if there is any damage to them? They said, "Oh, we've never seen any damage on those."
So, on Monday my new tranny will be in and they will begin the process of fixing my car. If I get a call and they tell me there is more damage that they did not know about, I will blow a proverbial gasket. They should have removed the damaged tranny and inspected all the drive components so that they could have ordered all the parts at one time. Silly me for thinking proactive.
My car is sitting in the exact same spot in the same position as when I left it. They have not looked at anything besides putting a tracking number on my rearview mirror. So they must have seen more than one of these before.
Now Hyundai needs to come clean and do a recall.
jg
I would say there is definitely a defect here -whether its the transmission itself, or the computer, or something else I cant say - but yeah...this is definitely not right.
The most frustrating part of this story is no one on this board has yet to post that their problem has been completely resolved. There are dozens of posts in which people got brand new transmissions (with the problem quickly returning) - so that tells me its either not the transmission (or they are replacing defective trannys with another defective tranny). There are also dozens of posts mentioning computer resets (and I don't think anybody has said this really worked either). And of course, there are those most disturbing posts in which people say Hyundai has never heard of this problem and the computer doesnt show it and its not repeatable at the dealer and so....there must be no problem...its just in our heads i guess.
Bottom line: I continue to hope that someone here will post that their dealer FIXED their problem by.............(fill in the blank Please!)
Thanks.
Mentionned it to the dealer and they told me to wait for another 2000 KM to see if problem will go away by itself !!! Wow I am very impressed Hyundai!
They checked the fluid level=GOOD, then RESET TCM ADAPTIVE VALUES and drove vehicle to perform RELEARN PROCEDURE. They stated in the paperwork-"vehicle is shifting correctly at this time" "no further action needed at this time".
The vehicle is shifting smoothly in all gears(for now!). I still have, however, the delayed " metal clang" from somewhere under the vehicle about 1 second after shifting into 3rd gear (even though it is now a smooth shift). It only does this ONCE-the remainder of the trip(local driving) I do not have the problem-no clang. If I restart the car after about 20 minutes at 500 rpm's(still warm) it is also okay. After a cold start (I wait for the rpm's to get to below 1000 rpm's from the cold start 1500 rpm's) it will "clang" again-and only ONCE. I'm" guessing" that it could be that there is not enough tran. fluid circulating until after the 1st shift into 3rd gear due to the purportedly defect of "tight clearance" between the clutch packs. Anyone else have this problem (with/without otherwise smooth shifts?)
Rplatner seems to be correct in waiting to get the RPM's down to 500 to temporarily minimize these problems (takes about 30 seconds on a cold start to get it below 1000-haven't yet waited to get the rpm's down to 500). Bottom line: We SHOULD NOT have to endure the inconveniences of looking for ways to help minimize our problems! Who's job do you think that might be!?!?
Yep, it has now been 15 days and counting and still no fix. Talked to the dealer last Thursday and they have not gotten a transmission from Hyundai yet. Or so they say. Makes me wonder if Hyundai is not having huge tranny problems and none are available, or are hard to get. Maybe mine is being rebuilt, I don't know.
At any rate, I have begun to check into the lemon laws. Not sure if they are based on what state you bought or what state you registered in. Since I live in SC and bought in NC (I live real close to the state line) it will make a huge difference. NC's lemon laws are much better than SC's. NC's state that 20 working days is the limit within 12 months. So far I have 15. I might go ahead and contact a lawyer just to find out.
What is distrubing apart from the fact that my tranny went out at 20K (6 months of ownership) is the fact that the dealer has not contacted me at all. I have been the one to call. Yep, I am driving their loaner, but I find it odd that they are not checking in with me.
We will see. If I don't have my car after Monday, the wheels will start to turn on finding out about my exact position in regards to the lemon laws.
rutan
I had sort of the same issues as others. I had 18000 kms on my 2010 Santa fe and Sept 23rd when i was driving to work I started to slow down under 40km/hr and the car felt like I went over a huge bump. I didnt think anything of this. The second time again was when I was coming to a stop under 40km/hr again and this time it was a distinctive jolt forward and bang. I had to stop and get gas and when I restarted my car going from Park-to Drive it felt like the whole car just dropped, loud bang, and a jolt forward.
I had the car towed to my dealership as I was working a night shift. I told my boyfriend what had happened and he looked up this website and told me. The next morning I took it to my dealership and told them what was happening... they never heard of it... and it couldnt possibly be the transmission because it's a new car... the service department was very rude told me I couldnt beleive what I saw on the web and they would call me later. They did give me a rental at this point.
They called me in the afternoon and told me what I had already known that they will be replacing the transmission and the right front drive shaft. They also told me that when they put it on the hoist that the drive shaft looked like it was shredded... someone please tell me if this is possible since I know nothing about cars, only what I have researched! They supposdily opened up a ticket with Hyundai Canada and sent the pictures of my car to them.
21 DAYS LATER..... is when they call to tell me my car is finally ready. I have only had it back for 4 days and so far things are back to normal. The reason it took 21 days was because the parts were apparently on back order and had to be ordered from South Korea because they had none in Canada... likely story which they are sticking to and telling me this is an issolated incident. Everything was fixed under warranty and the car rental was paid for by Hyundai oh and did I mention that they had tried to get me to use their shuttle service instead of giving me a rental but I stated that was not good enough not to mention I work 30 mins out of town.
As I said so far so good, will update if there is anything further.
The point is, as frustrating as this is, to have transmission problems in a brand new vehicle, please try and remain patient with the rest of us (who aren't trying to inconvenience you, that is) while we get this problem rectified for you. And as a reminder, there are service departments out there who really do care about their customers concerns!
If you're still inside your warranty, I'd recommend taking the SUV to your dealer and talk to them. More than likely there is a PCM reflash to ease the harsh shifting.
I stopped a few people I've seen with Sante Fe's and they had no trouble so they said. One salesman I spoke to who says he sold tons of them, never heard of the issue (of course).
Lastly, the 2011's are coming out now - is it fixed?
Sorry for all the questions but just trying to sort it out.
To top that, I just drove a GLS Auto Trans model last week and it drove beautifully. Very tempting. I'd get a late-build 2010 or 2011, and be happy I got a very safe, very reliable CUV, at a good price. This thing blows my 2007 Highlander away. Smoother, quieter, better looking, much better ride AND handling, roomier, Bluetooth, and thousands of dollars cheaper. Between this and Forester for me right now.