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You won't be hearing any acclaim from me. Here's why:
Pros: The car is well-built overall with SOME good materials, and fairly decent fit and finish (though not impeccable). I liked the car, it's a good car inside and out.
Cons: Back the drawing board for GM!!!! During my test review (I didn't even have to drive it) the storage container door left of the steering wheel opened when I pushed it, but it wouldn't close. After several fumbling attempts to close it, I tried to concentrate and get it closed, then the salesman came to the rescue and tried to get it to stay shut, but it wouldn't; it had to remain in the opened position forever more (or until it gets some warranty work).
I have to say, this might be a MINOR issue being a storage container door in the dash/console area left of the streering wheel, but ANY issue whatsoever with defects and breakdowns PRIOR to the test drive is totally 100% unacceptable.
I mean... if it's already falling apart before mile #1... what the hell is going to happen at mile #100, let alone 1,000, or 100,000.
GM needs to learn to use ALL quality parts, and not piece meal it. I think the Aura is a Frankenstein; in that their are signs of quality craftsmanship and materials, but their are also remnants of the GM of old.
Is it possible that a customer before you might have inadvertently broken it?
If it is open when you try to exit the vehicle it is possible for your left knew to bump it, which may brake it if hit hard enough.
Not saying it couldn't be improved though.
Did you see the part where you have to be the original owner?
Did you see the part where it has to be determined to be a "defect in materials or workmanship?"
Either way... if it broke with limited use as a brand new car (it was not the demo model either), then it stands to reason it was not built to last, or built strong enough for its own positioning.
As for that particular car, if indeed it was previously wrecked..... they had managed to close and shut the container door before I pushed it to open it, so it couldn't have been "fully" broke until I "tested" it.
I bet 98 out of 100 customers wouldn't even think to "test" things like that (storage door) during their test review/drive, and if they had chosen to buy it, wouldn't have found out about the defect until it was too late and the contract was already signed.
I am one of the 2 out of 100 that will check for signs of quality or lack thereof in things like buttons and container doors, armrests, bins, compartments, etc.
Although I will admit, my experience with the Chrysler/Dodge bomb/lemon of a product from the mid-90's will make me have a harsh and critical eye for anything American.
But I do believe I'm precisely the type of customer the domestics will have to win over. And it is people like me that will go into a Saturn Aura/Malibu looking for signs of cheapness and low quality, something to criticize and find wrong.
However, it should be the Domestic's mission to not allow that to happen. I can't criticize thin air. They have to provide me with the subpar product or parts to find and look for. Since I've bought a domestic lemon before, and had a Honda that actually had a few warranty issues, I know exactly what kinds of things to look for in a quality well-built automobile.
For example, VW stayed at the bottom of the heap (even though Audi is at the top of the heap for me and in my book) because the VW loaner they gave me during my day of service/maintenance; (which used to be free by the way) had a defect where the sensor light kept saying my driver's door was open even though it wasn't. This is an unacceptable defect in an almost new loaner, and just further solidified my contention that VW has no QC and Audi does. Same thing with the Aura's issue.
To the salesman's credit, when I told him "this is a salesman's worst nightmare," he admitted to the Aura having two common issues, one being the storage door I found defective, and the other being the latch/closing/locking mechanism for the center cup holder console cover. The latch seemed to just be "barely" holding.
I'll admit even Audi had issues with it's latch on the "opensky" moonroof, which is just one of many reasons I never opted to get that feature in my A3. So it's not a death sentence, but it's enough to make a customer like me say "not yet, not quite, not so fast."
I don't think so. Some people are rabid anti-American car and proHonda people.
I hope someone will go test a Camry and critique the cheap-looking and poorly fitted interiors I've seen. Take a _good_ look at the Honda Accord interior and whole automobile. I found the Civic to actually be more comfortable and better in re interior treatment when I plopped around the showroom a few months back.
I recall Avalon having interior parts with problems when they came out. I don't know how long it lasted because that car didn't remain on my potential car list long.
All cars have faults and problems. People often view things through a lens based on what they have liked in the past or currently drive. Anything else is alien in their perception and is _wrong_.
2014 Malibu 2LT, 2015 Cruze 2LT,
A month ago when we totaled it we got just over $15k from it. So that's about $3k less then I paid for it 19 months and 45k miles later. That's not terrible depreciation from what we paid, but from sticker (about $22k) .... well that's a different story.
Where as the dash on my '07 Accord is about 4 different colors, faded over the passenger side airbag, and the gaps are not even. The leading edge of the tweeter cover is higher than the rest of the dash, and the drivers side one is crooked. My guess is it will squeak and rattle like my old one in a few years - hopefully after I am done with it. Hopefully it won't leave me stranded as often.
For most of the year here it was $1000 and then an additional $1000 if you took MAC financing. That was the deal when I bought in Jan. Maybe there are regional differences in rebates, other incentive, and even in the discounts that are needed to sell?
When my co-worker (actually his daughter) bought there was an additional $1000 auto show rebate, for a total of $3000 in rebates. That was only for a couple weeks and dealer here had an ad
Never saw such discounts up here, CT. My last 2007 Mazda6 was delivered last week, and sold for $200 below invoice plus the $2000 rebate.
Wow, that is interesting that there would be that much of a difference.
If it were not against the rules here, I could post a link to an ad from last April showing Mazda6 sport from $14,895 (the dealer does not seem to update their on-line copies of newspaper ads often), a free trek bike was also included. At that dealer one would have only needed to add a $99 document fee to that price and this would net a deal at $4500 below MSRP.
That is actually exactly what you are saying, or at least implying. Here is what you said:
Actually, your wrong, it is absolutely 100% true that a vast majority of GM buyers would be hesitant to purchase a GM product if not for the long warranty.
So, if the vast majority (that is, well over 50%) of GM buyers would be hesitant to purchase a GM product if not for the long warranty, then they would not have purchased a GM product before the long warranty was in effect, correct? All those buyers must have purchased a GM product after the long warranty took effect, and since they wouldn't have bought a GM product prior to that, that represents a huge sales increase for GM.
Which is not true of course. Which is why I don't think your original statement has any validity.
That is a great deal. I am thinking that dealers need to get these vehicle off their lot to avoid paying $$ in floor plan. Also, depending on what incentive $$ that dealer gets from Mazda, selling those Mazda6's at that price just might be profitable, or at least break even. I have no idea what their pay plan might be. I know mine is not that good.
I am sold out of 2007 Mazda6's.
And it isn't just warranty hype that people buy. It is also rebates, incentives, and purchase price. Some folks would not buy anything but GM vehicle, no matter what. And this applies to other brands too, although I think "import" brands actually may have a little less of it since a Toyota buyer may find it easier to move to Honda, Nissan or Hyundai and any combination of these. They may, however, avoid a GM or Chrysler or Ford product.
Ask yourself, if you had to buy another car today, what brand would be on top? Of course, we don't buy cars based on one aspect, but what would be the primary driving force? Would it be warranty? Would it be quality? Would it be price? Or, would it be something else?
KD,
What's true for GM is likewise true for Chrysler, Ford, Hyundai, Toyota, etc. All auto manufacturers have to out-Honda Honda in order to be truly competitive. My wife and I found that the 2007 SEL AWD Fusion ($27,105 MSRP) was more car for the money than a comparable Honda. Plus we liked the styling better.
Its like the reviewer who says that Hondas are unreliable because he just bought a new one and the nav unit went out on his way home from the dealership. Yea, that sucks. But, is there any manufacturer that can build 400,000 products, all with 10,000 moving parts, and never have one problem . . . . Its true, the Aura storage bin is apparently a problem for many units. But, perhaps the storage bin door shouldn't determine the car's fate?
Yes, I think that is the key. there are a couple dealers that will sometimes, toward the end of the month, have ads with great discounts. I've assumed that this is due to wanting to meet some sales goal for some sort of bonus from mazda.
That price was from April, the point of the post was that in my area great deals on the 6 have been available for most of the year. They may well also be out of 2007s now. Prices like that were advertised here as early as late Jan.
From the chrysler.com lifetime warranty FAQ section:
Q8: What about second owners of the vehicle?
A8: Subsequent owners or lessees, even if they are within the same family or business, are not covered. Successor business entities or persons to whom the vehicle is transferred by operation of law are also not covered. Chrysler offers extended service contracts for purchase for second owners of Chrysler, Jeep and Dodge vehicles.
Q9: Why did you choose to make this program non-transferable?
A9: Our internal research data confirmed that the transferability take rate (available on the 7-year/70,000-mile warranty program) was low. We are providing peace-of-mind to the original owner who made the investment in our Chrysler product. Our competitors, Hyundai/KIA/Mitsubishi that offer what was considered the benchmark in long-term powertrain warranty (10 years/100,000 miles), only extend it to the original owner. With the announcement of the Chrysler Lifetime Powertrain Warranty, Chrysler will be the new benchmark in long-term powertrain warranty.
Certainly. There is an entire section in the warranty that explains the 60-day window FREE inspection that is required to maintain the lifetime warranty.
Did you see the part where I said the word FREE?
Did you see the part where you have to be the original owner?
Certainly, once again. The lifetime warranty applies only to the original owner, as clearly explained in the first section of the warranty details.
Did you see the part where I said clearly explained?
Did you see the part where it has to be determined to be a "defect in materials or workmanship?"
Absolutely. A component that fails, causing the engine, transmission or whatever to stop working is indeed defective. The parts and labor to repair or replace the problem are all 100% covered by the warranty - there is no deductible, unlike what you'll find with most extended warranties.
Did you see the part where I said no deductible?
Next question?
2014 Malibu 2LT, 2015 Cruze 2LT,
Since most people sell or trade a car before it is 5 years old, most of the time, the lifetime warranty will not be used. So if Chrysler could make the cars undesirable after 5 years of ownership (numerous other defects that crop up in 5 years time), that would be to their advantage. I don't like the idea of that.
Well, the lifetime warranty isn't just for people like me who keep their cars for 10 years before getting a new one. It could also benefit anyone else when their basic 3 yr/36,000 mile warranty expires.
That is a valid point. My guess is when these cars start coming back off lease or what not and don't move, there will be a certified used program like BMW, VW or Honda that provides some type of warranty to subsequent purchasers. I wouldn't pay in the teens for a used anything with no warranty.
**okay maybe an E36 M3/4 w/a stick but it would have to be really really nice, or maybe a Boxter if the 60k had been done...I digress you get the idea.
I know, in the past, you believed we will be getting something similar to Europeans with perhaps the 3.7L v6.
I've answered these questions before here, but not for a while, so the answers are:
* I don't buy a brand, I buy a car. I am brand-agnostic in buying cars.
* Safety is my #1 criterion for my next car purchase, because of how it will be used and who will drive it and ride in it. I have other key criteria also, but if I had to pick a #1 it would be safety.
A long warranty to me is a nice-to-have. So if two cars meet my needs pretty much equally, then I look at factors such as warranty to break the tie. I wouldn't, for example, buy a Malibu over an Accord just because the Malibu offers a longer (in miles) powertrain warranty. I'd have to like the Malibu as a car first.
Motortend's ratings are surprising...
http://www.motortrend.com/roadtests/sedans/112_0802_midsize_sedan_comparison
If sales of the Malibu can match the critical acclaim it's received so far, GM will have big winner on its hands.
People still pull the trigger after hesitating. However, some that hesitate will also go elsewhere. It's not all or nothing.
Their are different degrees of fault and problems, and although this is a minor item, the fact that the door wouldn't close at all whatsoever represents a complete and total catastrophic failure of the bin door. The center console bin door rattled a couple months after I got my 03 Accord in the closed position (but not in the open position). However, the door still opened and closed and was usable! The rattle is not a complete and total failure, but a nuisance of the door. The Aura's was a complete and utter malfunction, and quite annoying. Again... I don't think the Aura "sucks" It seemed like a very good car overall, but it still smacks of GM quality gaps with things like that. Like I said before, the car is a mutt; 80% Toyota/Honda-like, and maybe 20% GM/Chrysler like (and that isn't a good thing).
It's like a 2008 CTS consumer review I read on here in Edmunds... the person said it was great and reliable thus far (oh yeah, except I had to have road side service already because of something or other). Now they didn't say it exactly in those words, but I deduced from what they said that it had to be serviced roadside to get it running again, and a part had to be ordered to fix it; I believe it was the fuel gauge malfunctioning which led to running out of gas (which took a few days).
Then, by default, I'd assume you'd say Honda sucks too, and here's why.
My brand new Accord's fuel light came on. I had little more than 400 miles on the odometer. I pull into my local Chevron, get out, and pop the gas flap. Except, the stinking flap wouldn't open. It took the service tech a lot of wiggling, pushing, hitting, and using tools to pry the flap open because of a faulty seal/latch inside the gas flap door. Luckily, I still had enough gas to get me home that night, and back to the dealer the next day. (I didn't know how pessimistic the low-fuel light was at that time).
Also, my interior rear-view mirror required replacement after less than 1,000 miles because the glass was simply "placed" in the mirror housing, not glued in or attached in anyway. The glass vibrated so bad I couldn't see out the back. I had to have a new one.
If GM sucks for one flaw, I guess Honda is complete crap? Nah, I love my Accord, and since those intial flaws were fixed, I have nothing to complain about except a very loud creak coming from my console when I open it and close it. I'll have it seen about at the next service (I'm at 40% Oil Life now).
Seems to me you should have/could have noticed that during the test drive too, and therefore picked another like-car on the lot. The gas cap lid cover... hmmm... even I have to admit I haven't checked that before purchase/test drive. From now on... I will.
I haven't seen issues like these on my wife's Japanese assembled Civic's (although her power window regulator had to be replaced for the driver's door). i KNOW we've argued this before, but I still feel the Japanese built Civics, Accords, and TSX's outdo the build quality of the Ohio Civics, Accords, TL's.
Honda should be ashamed of itself for allowing things like that to happen. Fortunately for them, they have a reputation of not being perfect, but being darn close to it. For me, domestics have a reputation of being far from perfect, and getting futher from it as it ages.
They replaced the mirror in less than an hour.
-Shift boot: a small plastic piece which connects the manual transmission shift boot cover onto the bottom of the shift knob has come loose and is apparently broken. The shift boot won't stay attached to the knob, and likes to sit about 1 CM lower than the knob, showing just a little bit of the metal shift linkage underneath the cover. It was originally attached by a little plastic clip.
-Center console: the cloth covering on the top part of the center console has come loose in the front where I rest my elbow while driving. It looks like it just pulled out from where it was tucked in to the front of the console lid. I can not determine how it was originally attached.
These are minor, and I should be able to fix them myself, but I just thought I'd report while we're on the subject.
The only mechanical related issue so far is a vibration when lightly braking, a sign of slightly warped rotors.
I had a couple of rattles / squeaks, etc. but they have all died out.
The Malibu had no Nav system and all the others did so the Malibu should have used it's onstar system and the others their Nav systems. MT has a way of fixing the winner over the years and sometimes it's very obvious their winner is bought and paid for. :mad:
I guess eve with that all GM could do was get 2nd place. I can see the Camry or the Accord being 1st or second but I don't see the Malibu making it after looking at the data sheet. I've owned Malibu's of times long gone and I like GM as a company over Ford, but I just don't see based on MT results the Malibu being second.
Hesitance does not equal loss of sales necessarily.
People still pull the trigger after hesitating. However, some that hesitate will also go elsewhere. It's not all or nothing.
So on the one hand you refuse to make a correlation between the warranty (or not) and sales. Then you say "... some that hestitate will also go elsewhere." So you seem to be saying some people hesitated to buy GM before they increased their warranty, and went elsewhere. So now that GM has the longer warranty, those people who would have hesitated because of the warranty would buy GM, right? Leading to a big increase in sales given your assertion that a large majority of buyers would hestitate to buy GM before the warranty was upped.
If you want to make off-the-wall assertions like you did, as if they were fact, with no basis in reality or substantiation, don't be surprised if someone says, "Huh?"
The Chrysler response to Q9 is interesting. It seems, Chrysler doesn't respect its used cars and used car buyers. With "take rate" are they talking about extended (non-transferable) warranty that folks bought but eventual buyers didn't care for it?
The more closely we watch these long term marketing strategies, the more it looks like marketing ploy instead of them standing behind their products.
"if you had to buy another car today, what brand would be on top? Of course, we don't buy cars based on one aspect, but what would be the primary driving force?"
Your response...
"I don't buy a brand, I buy a car"
Can you really make them mutually exclusive? Besides, the point of my question was, if you had to, what would you buy today?
You said safety would be #1 criteria, which seems logical. Now, do you go by test results, or manufacturer claims/safety features?
For value oriented buyers, it might be a better option to buy a portable unit that might cost somewhere between $150-$300 and should last a few years. For buyers with a bit of luxury in mind, they get in-dash nav with voice recognition. These would be Accord EX-L/EX-LV6 buyers.
A simple logic dictates that with all the interior/exterior color combinations, choice of manual versus automatic transmission and trim levels (LX, LX-P, EX, EX-L, EXV6 and EX-LV6), it also helps cut down possible combinations in half.
(Wow, three statements all ending in prepositions, my english teacher from high school would KILL me!) :P
You mention portable Nav systems... I now swear by them, I love my relatively basic Garmin StreetPilot c330. It doesn't have text-to-speech, but it does give audible turn-by-turn directions, and loads a "recalculated" route very quickly when you take a detour. Well under $200 now (mine was over $300 last year when I got it).
I guess eve with that all GM could do was get 2nd place. I can see the Camry or the Accord being 1st or second but I don't see the Malibu making it after looking at the data sheet. I've owned Malibu's of times long gone and I like GM as a company over Ford, but I just don't see based on MT results the Malibu being second.
Oh how the tides have turned. Malibu made the 10Best and beat the Accord in Motortrend. Two of the most highly renowned US publications for autos can't be wrong. Did you even read the review? Let's be honest. Honda has sacrificed performance to compete with the Avalon crowd and now it's showing up in all the reviews. It's just sad ..
Whether it's the curvaceous sheetmetal and 18-inch alloys or the paddle shifters and ergonomically sound layout of the luxurious interior, the Malibu emerges as the more engaging of the two. On a curvy road, the Chevy heightens the fun factor, providing superior ride composure, the ability to perform fingertip shifts, and communicative, albeit slightly heavy, steering that carves tighter, crisper lines. Hop on the highway, and the Malibu continues to separate itself, delivering a softer, quieter ride and power that, while down 14 horses, seems to pull more strongly and naturally. Can't afford a CTS? Visit your Chevy dealer.
I thought they were talking about used buyers not be willing to pay a small fee to transfer warranty from original buyer. I think there was maybe something like a $25-100 fee to keep the old 7/70 warranty in place when vehicle sold??? So I thought they were saying most used cars buyers had shown they don't really place much value on the warranty, since they were not even willing to pay a token amount to keep it.
I could be completely wrong in my interpretation, though.