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Has the dealership involved Technical Assistance? The contact information for customer assistance is 800-462-8782. Hours: Mon to Sat, 8am to 9pm ET; Closed Sunday.
Thank you,
Caron, GM Customer Service
Thank you for the information.
Second problem, at about 2,000 RPM the vehicle vibrates. Every time you start driving and it passes the 2,000rpm mark, it sends a big buzz through to every passenger. Its embarrassing almost to have a client with me (real estate agent) and the car is sending a shock through to their butt. It makes stuff in the cup holders rattle and its unpleasant. So I point it out at the GM dealership when it was there for my power steering issue. They say "our mechanic WAS able to duplicate the vibration you felt but its nothing major and won't become a mechanical issue in the future." I DON'T CARE, I'm paying you to repair it so repair it. I take it back and they say that they aren't sure where to begin with the issue. So I still have a car the will make your a** go numb from vibrations after a days worth of traffic if I don't end up wrecking it because it feels like it doesn't have any power steering. I am very disappointed with the Acadia and how GM has approached two very clear problems that I have confidently taken the vehicle in with for them to repair. I also own an 08 Chevrolet Avalanche LTZ and I love it. Deal with this same service dept. all the time, for the past 5 years and they have really let me down with the Acadia, as the Acadia itself has let me down. And worn out my arms from trying to turn it in town.
I apologize for your in convenience. Have the concerns been addressed and fixed? I look forward to your response.
Christina
GM Customer Service
Please let me know what happens at your dealer. Feel free to email me with any question comments or concerns.
Christina
GM Customer Service
Who wants to take bets on the problem coming back next week when I'm on my 650 mile trip on I-95 to NC with the family!!!
Christina, so far so good. If anything otherwise, I'll let you know.
Thanks
Glad to hear things have been going well. Thank you for the update!
Christina
GM Customer Service
Can you please email me with your contact information, VIN, a detailed description of your experience as well as your dealer information? I would like to look into this for you. I look forward to speaking with you!
Christina
GM Customer Service
Do you currently have a case set up with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Still disappointed that both headlights have had such short lives. I think GM needs to consider making use of LED technology to make the lighting more reliable.
Thanks
mrsward2u@hotmail.com
The car just started shutting down this morning while I was waiting in line to drop my daughter off at school. As soon as I'd stopped in the line, my traction control light came on and told me it was off, then I felt a crazy vibration in the brake pedal and the check engine light came on. I immediately turned toward a parking space (thank God I was in a parking lot & not on the road somewhere), and it had barely enough power to make it into the spot, so I turned it off as soon as I got out of everyone's way. Did not even try to start it again for fear of utter embarrassment. Looked under the car after walking my daughter into school and saw a leak...smelled like antifreeze.
Before this incident, I have had to replace the headlight twice and had the dealership look at it for a horrible popping noise that happens when I turn the wheel hard to the right (they did not fix because they said it wasn't that big of an issue & wouldn't be covered under power train warranty). I've also had new tires put on it & had the brake pads and rotors replaced because of a terrible wobbling in the steering wheel when I'd put on brakes. Seemed to fix it for a while, but now it's starting to do it again, and I'm wondering if I could have a steering issue after reading all of the posts on this forum. The DVD player only works on every third Sunday when the sun is shining through the passenger side window just right—so glad I paid extra for that and I didn't get any wireless headphones with it.
It is amazing to me that our US car manufacturers can't put better quality controls than they have into place. My post is the 1,316th! The sad thing is that I was so happy that I'd found the car that fit our traveling family exactly right, and now I worry that we won't be safe on the road. Car is being towed to the dealership now, so I guess we'll see what happens. Looks like all of the Acadias are :lemon: .
This has happen now several times -- but this was by far the worst experience.
Last year the "shield" was put on the car -- without asking--- but the shield still does not seem to prevent the loss of steering -- the dealer claims its only a momentary loss -- actual it is a total loss of steering.
There does not seem to be any recourse for this problem. What can be done? To whom can I raise this issue.
I have noticed on other forums both Acadia & Outlook owners have experienced this same problem.
I have notified the NHTSA but it is only filed as a complaint --- no remedy.
Any suggestions???
Thanks
The other day I received warning message that the rear view camera was inop. Walked to back of car and noticed camera was out of holding socket and saw it was dangling behind the bumper.
Contacted my dealer and they said it would cost up to $400 to put it back in because it needs a special access tool. I believe the camera is not a luxury but a life saver especially for little kids on trikes. I can't afford the $400. But that's not the real issue. The issue is the principle. Why gouge for $400 on such a simple but vital fix?
The Acadia's VIN # is 1gklvnedxaj228823
I've been a GM owner for 30 years (Suburbans, Vans, Tahoe and now Acadia). I was also a GM shareholder before the bankruptcy -- losing all of my stock value. Regardless, I have always loved GM and have had great service.
A number of years ago, three days before Christmas, my Suburban blew a rod and destroyed the engine. I had a holiday road trip scheduled with my wife and seven kids to vist the grandparents 300 miles away. We thought for sure we would have to cancel the trip.
The dealer told us the oil pump was defective and as thus we didn't have to pay for the engine replacement. Knowing that we had an urgency, he pulled off a miracle. Special ordered the engine, it arrived the next day and had the auto ready to go Christmas Eve morning -- just in time to leave as scheduled.
I've told this story to hundreds of people. As such, I have been a loyal customer. for all of these years.
Now, with the bankruptcy, my loss of stock value and the lack of response of the dealer here relating to simply screwing the camera back in its housing, I'm thinking there's nothing I can do to make it right. No one seems to care nor be responsible.
I guess this is part two of the screw job (no puns intended). I've lost faith in GM and will probably never by a car from them again. The new Ford Explorers are looking pretty attractive. And, Ford didn't need a government bailout. The people there have to earn money the good old fashioned way --through quality and service.
As we all know, there is little incentive for excellence in a government run organization. People just get by with little or no incentive to serve. It's just a job and customers seem to be a bother in that we seem to break up the boredom of their day with problems they don't want to deal with.
I apologize for your frustrations. Can you please send me your VIN and current mileage? I look forward to your response.
Christina
GM Customer Service
My vin is 1GKLVNEDXAJ228823
The current mileage is 15,057
Thank You
Nice of the dealer tech not to check for anything like nails in the tire when the pressure was low at the last service call, which turned out to be the case. When tire went low I took the poor Acadia to Goodyear and got that problem fixed properly the first time.
So the power steering sound keeps getting louder and now the truck makes odd noises while idling. I should take it in but we need the truck while we're on call to rush in for my wife going into labor.
We have a complaint case number with GMC (71-986198005). So far the GMC rep at the call center has lied to me twice. First was to tell me the area representative would contact me within 48 hours. A couple weeks later and still no call from this person and no response to my voice mails.
So I call in again and I'm told the case has been referred to another group with GMC and that they'll contact me within 48 hours. Well over a week and not a sign of life. I tried calling the number I was given. Unless you know which specific group you've been sent to there's no escaping the automated system.
This morning a colleague tells me she's considering the Acadia because mine looks so nice. I did the right thing and told her to get a more reliable make.
Our son is due by next Wednesday. We'll have more help around the house and will be able to go out and find someone to trade this nice looking 22K mile SUV to without having to haul all the children with us.
You can bet we won't be trading for a GMC or any other GM product after this. Who needs the hassle of such poor customer service and product?
Nissan and Volvo are looking like very strong contenders for our money.
I apologize for the problems you are experiencing with your vehicle. I would encourage you to get a second opinion. By chance, have you been in contact with GM Customer Assistance? Please keep us posted.
Thank you,
Caron, GM Customer Service
Glad to hear your dealership has taken care of you! Thank you for sharing your experience!
Caron, GM Customer Service
I apologize for your frustrations. Please keep me updated on your progress at the dealer. I look forward to working with you.
Christina
GM Customer Service
A number of years ago the same thing happened to me with a brand new $80,000 Mercedes. I had the car for two weeks and the oil pump failed. The dealer did a viscosity test on the oil and claimed it was my fault because i didn't change the oil (after two weeks?).
Mercedes wanted me to pay for the entire engine replacement.
To make a long story short, I had a graphic designer draw up a full page newspaper ad for our local paper inviting the public to help me smash the car, in front of the dealership, with a sledge hammer.
I gave Mercedes one week to replace the engine at their cost or I would publish the ad. I sent the ad to the Mercedes corporate headquarters in New Jersey.
At first, Mercedes threatened to sue me if I defaced the Mercedes logo (hood ornament). Some slick Mercedes lawyer thought that would work.
I told them to stuff it. I also reminded them that the event would probably draw international media. Imagine angry people smashing a new $80,000 Mercedes. What a great media event for TV news!
The night of the publishing deadline Mercedes backed down and paid for the new engine plus additional cash for my inconvenience.
If you don't get satisfaction that is due you, I would suggest that you take a play out of my playbook.
And, yes, I would have published and held the event. What good is an engineless car. Plus, I paid cash for it so a bank couldn't have stopped me.
Good luck. Every experience I have had with GM making good on their word has been fantastic. I hope they do you justice. A rebuilt engine in a new car is an insult.
For some reason I really like my 2010 Acadia purchased in June 2010 -- fully equipped. I want to buy one for everyone in my family.
This site is monitored by GM customer service reps and I would guess that you will be shortly contacted. They'll try to make it good for you. If not, let me know. I know how to write full page newspaper ads inviting people to a new car thrashing with a sledgehammer. I wasn't bluffing. If Mercedes wouldn't have come up to the plate to rectify the wrong, that new car being trashed by angry consumers would have been all over the news.
Feel free to email me if you have any questions comments or concerns.
Christina
GM Customer Service
Have you spoke with Customer Assistance? If not, I would definitely recommend doing so. Please feel free to email me with your information.
Christina
GM Customer Service
Have you spoke with Customer Assistance? If not, I would definitely recommend doing so. Please feel free to email me with your information.
Christina
GM Customer Service
I apologize for your frustrations. Have you spoke with Customer Assistance? What did you dealer say about the situation? I look forward to your response.
Christina
GM Customer Service
I know you were going to the dealer to have them take a look at the camera, what's going on with that? I look forward to your update.
Christina
GM Customer Service
I apologize for your frustrations. Have you spoke with GM Customer Assistance? What is your VIN? Please feel free to email me directly. I look forward to your response.
Christina
GM Customer Service
No I have not spoken to GM Customer Assistance, only dealt with my dealership so far. Can you give me their number?
My VIN is 1GKKRPED1BJ139171.
I am scheduled to take my car in tomorrow and leave it for 2 days while they replace the brake pads for the 3rd time and replace the steering column and hose for the 1st time. It is VERY inconvenient to have to take a BRAND NEW car into the shop and leave it for a few days. I mean, isn't that why we buy new cars??? So they won't have problems and have to be in the shop?
Thanks for contacting me.
Christy
Thank you for your update. I apologize for your frustrations and inconvenience. You can either call them yourself, or I can set up a case for you. Their number is in your owners’ manual or I can provide you with it via email. If you would like me to set up a case just email me your complete contact information including mailing address, current mileage, involved dealer, and VIN as well. I look forward to your response.
Christina
GM Customer Service
Tricia, GM Customer Service.
How do I contact you with further information re: 2007 Acadia with steering failure??
Thanks
I'm sorry this happened to you, especially that it just happened to me as well!!!
My wife's 2011 Acadia, with just 10,000 miles just blew the engine today!
Timing chain broke when she was on the highway doing 65! She lost breaking and steering and barely got to the side of the road without being hit. She had our kids in the car with her! Needless to say, I am extremely upset that this 33K+ brand new car just blown its engine, and put my family in peril and danger! Got it towed to the dealership, they told me it would take up to 2 weeks to fix it. But I don't want it fixed, I want this pile of garbage off my hands. I can't believe the terrible quality that GMC is putting out these days, my 2007 huyndai had zero problems, and I though I was buying a good quality vehicle, when I got the Acadia. Nope, bad mistake. I hope that they at least put a new engine in this junker. If not, I would expect GM to give me my money back and take this piece of junk back to the dumpster, where it belongs!
Ok enough venting, sorry for the rant, I am so done with GM. I have a 2007 Silverado, with no problems, but that was before the GM union thugs got bailed out by Obama and started making crap for cars. No MORE GM for me or any of my friends or family, I will tell everyone about this and send them to this forum to see how crappy the Acadia really is.
I was going to get a 2012 Silverado, but after reading all the problems people are having with the 2011 Silverado, I would never buy another one. GM quality went to pot after they got bailed out, no insentive to compete any more.
I'm going to Toyota or Huyndai, no more GM!
:mad: