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Comments
Best,
Sarah
GM Customer Service
Water pump - we were told it was getting hot because the oil wasn't changed regularly, after verifying that the oil had been changed when it should have been, it was a defective water pump.
The navigation unit went bad and was replaced. A month later we got the new nav disk.
The steering gear assembly was replaced.
The complete rack and pinion steering system was replaced.
The steering column and air bag coil was repaired and or replaced twice.
The battery died within a year and was replaced. The radio was replaced after the bat. died again.
All of the headlights, high & low have been replaced twice. The right side wiring harness had melted and was replaced. Have it at the dealer now getting the left harness replaced and new bulbs.
Drivers seat track was binding and was replaced.
The heated windshield washer assembly was removed and disabled so it won't cause a fire. (They refunded us $100 for the loss of this option).
12v plug in the back seat blew the fuse several times and currently does not work.
Gas & brake pedels still squeak after dealer repaired them.
Service air bag light on, bad connector changed.
Tire air pressure light comes, then goes off, then comes on.
The rubber coating on the AC button and others has rubbed off and is now bright green instead of grey.
I know there are some things I have left out. Another thing that I hate about this car is you have to remove the front tires and wheel well liners to access the headlight bulbs, even then it is tough to reach them. The battery is located under the feet of the person in the right back seat. There is a cardboard cover with carpet over it that seperates the battery from the cabin. If this vehicle ever rolls over better hope your baby is not straped in under the leaking battery. I thought batteries inside the car went out with the old VW bugs. If you look in the manual for how to replace the headlights or battery, it refers you to the dealer. If I would have read that I would not have bought this car. I have learned a valuable lesson with this lemon, don't buy GM!
Our family has bought GMC's/Chevrolet's for years. We are so disappointed with this vehicle.
Today I am sitting home from work on my birthday with a "Low Engine Performance" vehicle in my driveway that cannot be brought in till Friday.
All the best,
Sarah
GM Customer Service
Nick
Nothing personal but I've had little satisfaction from GM. I agree with the person who said go to the media. I'm going to look into the acadia website....maybe if enough people voice their hatred and displeasure for GM's lack of support, people will stop buying the Acadia and/or GM will take care of those of us who have been screwed over the years....it's really not fair what some of us have been through. When you spend over $40k for a new vehicle, you expect to have it on the road 360 out of 365 days in a year....on TWO occassions mine has been in the shop for over two weeks...26 days one time!!! Not to mention all the one's and two's...
Saturn fell...Pontiac fell..Hummer fell...now's not the time to STOP supporting your customers...right now, I'm considering a Toyota...lol I would run mine into the drink but with as much water as it's taken on, it would probably SWIM....
The airbag sensor was replaced and the dealer told me it could have been my fault. He said it is hard to tell if I didn't jam something in the mechanism or if it happened on its own, so he said I would have to pay for it rather than warranty. After I complained that if he can't tell how it happened, then how can he blame me? He also said a rock could have hit the mechanism under the car to trigger it. Sounds like a design problem, not driver error.
My headlights have also blown out after 2 years. The manual suggests these are only replaced by a dealer because of how I have to get at them. Headlights should be something anyone can do. More design problems.
I brought my Acadia to the dealer because of a whining noise. They tried to tell me it was a tire issue and even kept the car ALL DAY and drove it 100 miles that day to "fix it". I left the lot with a big bill and the same whining noise. I brought it to a local garage only to find out the power steering fluid was low. The dealer should have been able to guess that one, one would think.
The rear seats are VERY difficult to slide forward even after I WD40-ed them as my dealer told me. After a week, they are back to sticking. My third seat fell forward while I was driving...design problem? My stereo speakers are starting to sound crackly. My air pressure system is sometimes off. GMC dealer said I must need new tires. replaced them and found it was a switch of some sort.
The bottom line is this: I wish I kept my 2002 Ford Explorer. My sister is still using it with no problems. Maybe I will borrow that...MY OLD CAR...when my 3 year old Acadia breaks down again.
How ironic that you are not the only one with the same exact issues we have experience?? huh??
Except, our water pump was covered under our powertrain warranty.
Our airbag light has been on for almost 2 years now. There is a recall if you look it up under GMC recalls for an airbag. I intend to address my dealer with that since my car is still in getting repaired.
Your dealership sounds horrible! I would never bring my car back there again! Crooks!!!
The headlamps are so expensive to have replaced after paying 400.00 the first time my husband decided to Youtube the process. There is a great one on there with the step by step process.
Our headlamp knob fell through our dash?! If that isn't a design problem...I don't know what is. Our rear window switch also fell threw the door!
We have so many issues with this car...I can't even begin to tell you. Such a huge disappointment!!!
We are also driving my husbands 2004 Dodge Dakota as it is our only reliable vehicle. My $38k vehicle is on a lift at my dealer again :sick: . Looking forward to the 900-1200 bill they should have for me this afternoon only weeks before Christmas. Merry Christmas kids!...mom gets to fix her Acadia again!!!
GMC customer care contacted me this week (because of this site). But I haven't heard back from them once I gave them my Vin# and contact info. I think they post things on here just to act like they care...when in reality its just a quick fix for anyone reading this site.
:mad:
Thanks for your response, I will check to see if these are the correct bulbs.
The dealership has been telling me ever since I purchased my vehicle in 2009 that it is a design issue by GM and there is nothing wrong with it. It has been making this noise since the day I drove it off the lot with 9 miles on it (brand new). One of the guys that work at the dealership said that his truck does the same thing. The service technician also asked me to notice if it was worse when it's cold outside. Well, it's worse when the weather is cold or the temperature of my truck is cold (when the weather is cooler). I've had this truck 2 years and it has been okay but it seems like I'm starting to have problems with it now that the warranty has ended.
I notice that my knob for my headlights goes partially into the dash panel when I press the knob in to turn on my fog lights, the lumbar part of my drivers seat seems to be wiggley, my dash board makes a rattling noise, and sometimes when I'm driving it seems like my truck is heavy, kind of like it is straining to change gears. I'm driving sometimes and seems like it will start to lose speed, then I press on the gas a little more and then it will pick up speed again. You see what I mean with these problems, and now the list has gotten longer. Now I've got to buy new tires (first time to purchase) just to find out that they are almost $200 dollars each ($179 is the cheapest I've been quoted) to replace because they're an unusual size tire. I know that replacing my tires is part of my routine maintenance but I didn't expect them to be so expensive.
I am hoping that nothing else goes wrong with this truck because I cannot afford an extended warranty at this time.
Best,
Sarah
GM Customer Service
If you would like, we can look further into your Service Request to see how things are going. Please email us your SR number.
Regards,
Sarah
GM Customer Service
Although my 2011 Acadia Denali seemed to have a little bit more beef to it, it still have the trademark CHEAP door handles and trim that really isn’t locked in place like their competition.
BUT
Not even six months into my purchase, less than 8k in miles, my premium vehicle started to “cough” on the highway when I would reach around 60mph or higher and the check engine light came on.
I was able to make it back to the dealer, but haven’t heard back yet as to what is wrong with my premium vehicle that is now in the shop.
Anyone know if you can return a vehicle after owning it for less than six months??? Because I do not want a money trap if this is the signs from a vehicle that is not even broken in yet.
As I said, if I would have read the horror stories listed in this post that confirmed what I felt about GM quality, I would not have made this purchase,
Think You've Been Stuck With a Lemon?
Best,
Sarah
GM Customer Service
I will stop by the dealership after work to hopefully get a better description of the issue than calling it a "cough"
As i stated in my posting, i am just scared to death that my vehichle going to be a money sink.
This is my first exposure to a premium level of a vehicle and i took a chance on GM, and do not want to regret it.
Sarah
GM Customer Service
We get home and only about 6 of the dvds we have in the house work. I've even went out and and bought brand new ones from Walmart or Target. Of the two from Target, one will work and one doesn't.
Called the dealer and he said the dvd player is "picky" and basically didn't care at all.
Last week I had another dealership look at it. After waiting for three hours, they tell me that it gives that error when I try to play dual format dvds and that it will only play single layer ones. Umm WHAT?!??! That is NOT what "region error" means! Even I know that. So I put in a dvd and it didn't work. Then I showed him the box that said the dvd was single layer. He didn't seem to care and acted like I was wrong.
He did say that he would check into having the dvd player replaced, if it was covered, since I have the 12 month bumper-to-bumper warranty. Hello?? It's a bumper-to-bumper warranty!
I called back a few minutes ago and they couldn't even find the information to tell me if it's been looked into any further.
We've just made our 2nd payment on this vehicle and I am so upset. Why did we pay for a dvd system that we can't even use? If they can't even help me with something this simple, I don't want to think about anything serious. This is our first "new" car and I am starting to have buyer's remorse.
I wish I had found this forum beforehand or *gulp* listened to my husband and bought something else.
Best,
Sarah
GM Customer Service
I noticed on your profile that you have only been a member since November 3rd of this year and that you have a gmail email account, not a General Motors email account.
Not to be rude, but I would think that an actual GM service rep would have a company email address and would have been a member on the site for much longer.
Do you by chance have a way to verify your ID? I don't feel comfortable giving my information to someone based on a forum message.
Thank you again,
msd11
(and we wish more people wouldn't post their email addresses, phone numbers, home addresses, and other personal information on public forums. Good for you for asking).
Or, as Steve suggested, contacting Customer Assistance by phone is also an option: 1-800-462-8782. The center is open 8 am - 9 pm EST Monday through Saturday .
Regards,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Kind regards,
Sarah
GM Customer Service
Please send us an email with more information, and we'd like to see how we can be of assistance.
Happy Holidays,
Sarah
GM Customer Service
The current process for Customer Service Representatives, like myself, in assisting our customers is to establish a Customer Assistance Case. I can understand that, as these are evaluated on a case-by-case basis (wherein we look at factors like whether or not a driver purchased a GMPP, the number of times a vehicle had to be taken into the dealership for the same or for multiple repairs, etc), this may result in the appearance that "GM isn't doing anything" however the data from these cases is amassed in our databases, which GM does use to make product decisions.
I understand that you are looking to get into a new vehicle, and we can explore what options are available for you through one of these cases, as well. However, I also see that in your post you included some figures in metric (km, km/h). Are you writing from Canada or from another country outside of the United States? I only ask because I am only able to assist customers inside the United States. However, there is GM of Canada, where our Canadian customers can be assisted. They can be reached at 800-263-3777 Monday-Friday from 7:30-11:30pm EST, and Saturday from 7:30am-6pm. If you are writing from a country other than Canada, I would be happy to get you in touch with the appropriate Customer Assistance Center.
Regards,
Sarah
GM Customer Service
If you didn't receive a letter you may want to call the dealership because they should be aware of this action, the letter states that "this service will be performed for you at no charger until December 31, 2013.
When you called GM, did they open a Service Request for you? We can look further into this if you were to send it over in an email.
Happy Holidays,
Sarah
GM Customer Service
Happy Holidays,
Sarah
GM Customer Service
My Acadia in '07 was the most expensive and beautiful car I had ever bought . Now, at 72, I dread going through what I have read that so many others have had to deal with, with this car. I called my local dealer, and he told me that the only recall (extension tubes) had already been done on my car, so any other problems would not be covered. I hope you can help, as this just is a nightmare for me.
thank you,
Irene
Regards,
Sarah
GM Customer Service
I apologize for any anxiety that this leak may have caused you. If you would like, we would be happy to get a Customer Assistance case established for you. Please email us some more information, including: your name/Edmunds username and contact information (phone and address), the last 8 digits of your vehicle's VIN and current mileage, and the name of your involved dealership. Any other details about when you've visited your dealership for this same concern would also be helpful for us.
We look forward to hearing from you,
Sarah
GM Customer Service
Then this past Friday, just driving along and out of no where my engine light comes on. Within about 5 miles at a red light we go to turn and it was like the car was in neutral or something. It only became worse with us figuring out it was the transmission. My car has 60K miles why transmission issues? Now I'm trying to get this fixed with a million other things going on in my life. I feel GMC has made a LEMON on a car and needs to do something for us who got sucker ed.