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Comments
Also, if you would like to open a Customer Assistance Case with us, we can get that set up for you as well. Include in your email your name/username, contact information (phone and address, please), current mileage and involved dealership.
All the best,
Sarah
GM Customer Service
I have been without a vehicle more than I have had one!!! Now I am stranded with NO vehicle the dealership wont even supply a courtesy car!! I have been put off, talked ugly to and treated like dirt by the dealership!! Mostly because I am a woman!! I have contacted GMC for the second time and told due to holidays I am just basically SOL!! i am ready for a lawsuit!!
Sarah,
I would think the repair records alone would be enough for GM to make a product decision. There must be a lot people who've had their problems repaired and never filed a complaint with customer service.
I'd hate to think that GM is sitting on a mountain of repair data while waiting years for the customer complaints to trickle in before they make a decision.
Best,
Sarah
GM Customer Service
I am so very sorry to hear about how frustrating your experience has been. I see you have been in contact with GMC - have you opened a Service Request with them? Please email us this number and we can check into the progress of your case and will be sure to let them know you've been in contact. Or, if you haven't established this case, please send us an email with more information, including your name/username, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your dealership.
Best,
Sarah
GM Customer Service
So I do feel your pain. Not sure where to go from here.
Thank you for your patience in this situation,
Sarah
GM Customer Service
I see that your vehicle is in at the dealership for work on the headlight, and possibly for the power window as well. What is its progress? If we can follow up with the dealership for you, or assist in any way, please let us know.
Best,
Sarah
GM Customer Service
I would like to speak with someone further about my case, but if you are at the same level as my current customer service rep, I dont feel we will go anywhere. I feel at this point I need to speak with someone at a higher level. I have been told so many stories by so many different people, I cannot tell now who is telling the truth. This is what frustrates me the most. It started out with the dealership I purchased the vehicle from to now the major mechanical issues I have had in only 2months of owning the vehicle and had it in service 2 weeks of that time. I have never had even a used vehicle in service this much.
ok, so lets see if you can clarify this one? In your Acadia Spec page in your catalog (page 24) under interior details:
Floor Mats: color keyed, carpeted for all 3 rows, removable= Standard w/ SL SLE SLT-1 SLT2 (NOT AN OPTION WITH DENALI)
Premium, "Denali specific", carpeted for all 3 rows = STANDARD ONLY W/ DENALI
Why do you advertise that these are 2 completely different items? I was first told by the purchasing dealership that the Denali ones are different and now I have been told there is no difference between the two and have been given 2 sets of stock acadia floor mats.
I feel that this is misleading and false advertisement on GMC's part.
I would be interested to hear what you find out?
I had the same problem with my 2007 GMC Acadia (worst vehicle) GMC should repair the leaks at all cost. You need to call GM directly, contact a lemon :lemon: law lawyer, the freaking parts to repair the sunroof/windows/tubes only cost $0.8 cents each per my vehicle service rep.. :confuse:
The tubes originally installed are too small to handle the drainage and have no filters...so the fix is new bigger tubes with filters (kinda like the sink hand wash filters) to prevent anything from going down the drain...
I'm not ever buying another GM product and I "was" a faithful loyal customer...
Now, my freaking steering power noise is annoying... fluid is full and everytime I do a oil change, GM wants me to do a power steering fluid change too over $150+ job... sorry not happening... I'm actually speaking to a lawyer and doing a civil lawsuit (CA new civil lawsuit is now 10K) against GM to refund all my cash for their vehicle... I never had an issued with GM until that 2007 GMC Acadia came along...
I'm going to the dealer today... whooopie let's see what other things my Acadia needs...
Best,
Sarah
GM Customer Service
As you have written, my resources are saying that there are Premium "Denali Specific" floor mats. However, aside from that I don't have more information on how they differ. I apologize for that, but will be following up on this with my supervisor to see if I can learn more for you (he is out for today).
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Thank you for looking into this for me. If you could get me the details on this, I would greatly appreciate it and hope we an get some resolution on this matter. I have seen the "Denali Specific" floormats on other models as well as photos online and the ones that I was given are clearly not the same. I only want what I was promised and paid for.
Again I appreciate you looking into this and wait your reply.
Sarah
GM Customer Service
:mad:
I looked at your case, per the number you posted, and see that it was forwarded up to your District Specialist for them to continue the evaluation process. It looks like your new agent called this morning, but was unable to make a connection with you. I will forward your post to them and add it to your Service Request.
Regards,
Sarah
GM Customer Service
I understand that you want to make sure you're getting the correct floor mats. I spoke with my supervisor and what we can do is speak with our Technical Assistance Center and see if they would share the part numbers for the floor mats between the trim levels.
To do this, I would ask for you to send us an email. As my co-Customer Service Representative handles incoming emails from Edmunds, it may help to get her a brief synopsis of the situation. I realize you've posted it here, so you could simply provide a link to this page and your username in the email, and I will let her know what to expect as well. Include the last 8 digits of your VIN, as well. We will then forward our inquiry on to the Technical Assistance Center, who will respond to us within a few days and will let you know what we learn.
Best,
Sarah
GM Customer Service
Please let me know who I need to email to get the floormat situation cleared up.
Thank you
I am looking forward to hearing from Matt. I did miss his call this morning while I was in an appointment. I called him back and left a voicemail.
Michelle Thornton
With those VIN digits, I went in to see what I could learn about your case, but currently don't see an "open" case for this vehicle. I can understand your frustration with vehicle repairs so early on, and know that you are not satisfied. I am concerned with your dealership interaction and, while I appreciate that you've already been this route before, would like to help.
If you like, send an email to the address in my profile on Edmunds with "ATTN: Sarah" in the subject line so I can look into this further.
Best,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
I'm glad to hear that your Acadias have been treating you well! If you should ever need assistance, please be sure to get in touch with us via email.
Regards,
Sarah
GM Customer Service
11 faults to diagnose -- water pump, brake leaking issues - resulting low pressure ($700), coolant flush ($175), clogged injectors(?) ($179) plus $110 for the diagnosis.
I thought it was an amazing collection of several things going wrong at once but as I read below, I am concerned that I am being pushed to fix things not at issue and/or seeing recurring issues that are widespread across the model.
Are there steps I can take before I simply make the repairs?
Wow - that is quite a list!
There are a few avenues to explore before making these repairs. We at Customer Service can contact your dealership and perhaps learn what are the priority repairs for the vehicle or explore available repair options. To do this, we would need to build a Service Request, and if you're interested we request a bit more information to be sent via email; this would include your name/Edmunds username, contact information (phone/address), the last 8 of your VIN and current mileage, and the name of your dealership.
Or there is also the possibility of getting a second opinion. Again, we could be of assistance in locating another GM dealership in your area for you to visit, or you're free to choose an independent party (however, we would not be able to consider their diagnosis through Customer Service as we need to work with our dealerships).
Regards,
Sarah
GM Customer Service