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Comments
I live in Jordan (middle-east). I found a 2008 GMC acadia that was imported from the US, but the VIN number consists of 18 digits. When I tried to lookup the car on carfax, it says it is invalid (there is not even a way to enter an eighteen digit vin number). The VIN number should not be more than 17 digits, so I am not sure what is going on?
Any thoughts about this issue? Any way to check the history of the car in the US considering the 18 digits VIN?
Best
Eddie
However, I bought replacement DRL bulbs yesterday and now trying to find a website that guides the replacement process. Can someone direct me to a site? From reading several posts on this topic, don't want to (1) send $300 to have the dealer do this, and (2) hope to find a reasonable process to minimize scraped knuckles and attacking the wrong way.
Appreciate any assistance. Thanks, Air Guard Guy
Appreciate your information.
Thanks for posting! If we can follow up with your dealership on this, please send an email to socialmedia@gm.com with: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership as well as the date of your appointment. My coworker Christina, who answers inbound emails from the forum, will advise you further.
All the best,
Sarah
GM Customer Service
I would be happy to see if there's any information I could get to if you wanted to send me the last 8 digits of the VIN (email it to socialmedia@gm.com).
Take care,
Sarah
GM Customer Service
Tmiller87
Tmiller
Sarah
GM Customer Service
I have 2 Acadias --- 2007 & 2008 --- I never had a problem with the 2008 and steering. It is the 2007.
Recently I found another dearler -- 25 miles away -- and brought the 2007 to them. Hopefully they have fixed the problem ----I haven't used the car recently but will soon.
I hope that your new dealership was able to remedy the steering concerns you were experiencing! Be sure to update on how everything holds up, and if we can be of any assistance we're happy to look into this further.
Regards,
Sarah
GM Customer Service
I also own a 2007 Acadia that began having this problem in 2010 33,000 miles. I have been trying to get this taken care of since. They installed "splash guards" last year and that did not fix the problem. Last week they installed a new belt that they were told would help to displace the water better that is getting up there (because of poor design of fender area and placement of power steering motor). They know they can't fix it, only try to improve or cut down on it occuring! I just got the car back yesterday,and only time will tell! This is insane and a very stressful situation.
Have you already been in contact with GM of Canada (I'm assuming you're from Canada as you're using km as your unit of measure)? They can look into your situation further and are able to be reached at 800-263-3777 (Customer Assistance, Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).
All the best,
Sarah
GM Customer Service
All the best,
Sarah
GM Customer Service
I'm so very sorry to hear that you're in this frustrating situation. If you would like to work with Customer Service, please send an email to socialmedia@gm.com with more details (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership) and my coworker Christina, who answers inbound emails from the forum will advise you further.
Kind regards,
Sarah
GM Customer Service
File a complaint on the NHTSA site. Writing a letter to GM? Good luck with that.
your name/Edmunds username
phone and address
the last 8 of your VIN
current approximate mileage
name of your involved dealership as well as a description of the current issue and recent visit(s)
My coworker Christina, who answers inbound emails from the forum, will assist you further.
Kind regards,
Sarah
GM Customer Service
I apologize for your frustrations. Please email me (SocialMedia@GM.com) the VIN, current mileage, and the involved dealer. I would like to look into this further for you. Please include a copy of your post here so I am fresh on what is going on. Thank you. I look forward to your response. Have a great weekend!
Christina
GM Customer Service
I'm truly sorry that your Acadia hasn't been a satisfactory vehicle for you over the past few years that you've owned it. Unfortunately, I myself would be unable to follow up on this. You may want to contact GM of Canada, customer assistance for our Canadian drivers, at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).
All the best,
Sarah
GM Customer Service
Seems like this thing is going to cost you a bunch of money. You should decide if you want to cut your losses and dump it.
Any ideas?
Thanks
I'm sorry about the confusion with email. Try my work email: sarah_grace@gmexpert.com
Sarah
GM Customer Service
Had you already called into our Customer Assistance Center to set up a case? We'd be happy to get one set up as well. Let me know!
Best,
Sarah
GM Customer Service
I purchased a 2011 GMC Acadia Denali AWD new from my local dealership in May 2011. My buying experience was pleasant and the scheduled service changes seemed to go well (i.e. oil, tire rotations etc). The Malfunction Indicator Light came on in mid-March and stayed on. I followed the trouble shooting listed in the Operator Manual with no success. I scheduled an appointment with the local dealer service department and was told that the knock sensor had gone bad and that the replacement would be covered by warranty. I was assured that there was no harm in continuing to drive the vehicle and that I would receive a phone call when the part arrived in order to schedule the service appointment to change the sensor. After three weeks of NOT receiving a call, I called the dealership and found out the part had arrived. I took the first available appointment two days later. After 2 1/2 hours waiting, the sensor was replaced and I was told that the problem was resolved. I drove less than ten miles before the same light came back on. I called GMC and went back to the dealer. I was told that the new sensor had also gone bad and that the dealer would now replace the knock sensor again as well as the attached wire harness. I was told I would be called as soon as the parts arrived. After the first experience, I asked to make a tentative appointment. I NEVER received a call. I called prior to my appointment to ensure the parts had arrived and they had. I waited for over three hours this time and was told that the wire harness was bad but the knock sensor wasn't so only the harness was changed. I drove the Acadia once and the next time I started it (approx 2 hours later), the light was again on. I called the dealership and was asked to drop off the vehicle that day. I dropped the vehicle off and was told the testing would be done that night and I would be called in the morning so I could be informed on the findings. Guess what......NO CALL AGAIN! I had to call to see what the problem was. I was told a computer module had malfunctioned and that a new module had been ordered and would be replaced the following day AND that I would receive a call to let me know the status of my vehicle. NO CALL for the fourth time. I called the service department today and was informed that the car was test driven after replacing the module and that the light was off initially but by the end of the test came back on. Supposedly, the service department called GMC Engineering (they don't seem to be good at calling people in my opinion) and were told to replace all wiring between the power train and the computer modules. I was told that changing the wires would be a 4 to 5 hour job and that it wouldn't be complete until this coming Monday. I was also told I would be called and I'm not holding my breath. There is one person in the entire service department that seems to be competent and I'm trying to use only him. The rest of the department is a complete disappointment. I do not appreciate being told time after time that I will be called only to have it not happen and I'm curious as to what experience or lack there of the mechanics have. I don't feel like the right course of action has been taken after the first replacement of the sensor. Since this light deals primarily with the transmission and vehicle emissions, I'm afraid there may be a worse underlying problem with the transmission (especially after using this forum) and that it is being tap danced around. This is my first GMC and is very close to being my last. :mad:
Thank you for taking the time to post your experience and concerns. Can you please email me directly with the name of the dealer you are working with, your VIN, current mileage, and complete contact information to Social Media@GM.com? Please include your experience. I look forward to hearing further from you.
Christina
GM Customer Service
I'm looking at my Certified Pre-Owned 172-Point inspection report and my tire treads depths were 7, 6, 7, and 5 /32nds. My brake pad thicknesses were 5, 8, 4, and 8 mm.
My salesperson told me the tires had another 25-thousand miles and that the brake pads were brand new. I now know that is not true and that the tires and brake pads were actually close to the minimum values.
So my question for other Certified Pre-Owned buyers is did your vehicle also start with values close to the minimums?
If so, did anyone explain to you what the values meant in terms of remaining use?
Finally, for those with experience of certified per-owned vehicles from different companies, did you experience the same issue with inspection values being just above the minimums?
Thank you so much for any information, thoughts or suggestions!
Thank you for sending an email our way; please expect to hear back from us soon.
All the best,
Sarah
GM Customer Service
please help
I'm sorry that you're frustrated with your Acadia! Have you had this diagnosed by anybody at this point? If we can look into this further with you, please contact us at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership).
Best,
Sarah
GM Customer Service