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Comments
You could also take it to a reputable body shop and get an estimate and see if the dealer would agree to warrantying the bill. The dealer has more say in this matter since they are dealing with you the customer. I've seen dealerships go to bat for the customer with surprising results.
We're sorry to hear about this brake concern you're having with your Acadia and if you wanted for us to look into this further with your dealership, we'd be happy to. Please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your involved dealership, as well as a brief recap of the situation).
Sarah, GM Customer Service
My first, and last, GMC.
Sarah, GM Customer Service
Then it gets better.... or worse... I went to the grocery store alone one evening, pulled into get gas since I had a spare minute, and my POWER STEERING WENT OUT! I parked the car after I manhandled the steering to get the car to a safe place. Turned the car off. Started it again - 3 random codes popped up, went away and then my steering was fine. Now, my steering knocks. Fluid levels fine, tie rods, etc all look good. Took it into the dealership and they rambled off a TON of things it MIGHT be after the lead mechanic took it for a spin. At the rate of $108/hr and $80 to check the code... they "MIGHT" be able to find a problem or two with it. Im sorry - its a tough economy - I have a car payment & a family and you want me to potentially pay your dealership $300+ for you to "POSSIBLY" find an issue? I was furious and left. He told me overall I could look at spending $2k+ on a 5yr old vehicle on a TON of parts that have been "upgraded" since the 2007. Why were these items not recalled? I talked my husband into this purchase. Telling him it would be perfect for our family & our needs (it is by all means), however I realize I was wrong. I am ready to sell & be done with this mess before it gets worse. RIDICULOUS the amount of issues with these Acadias that are marketed as safe family vehicles. I now drive around paranoid that I will break down at any minute and not be able to pick up my children on time. These are not concerns I should be having with a 5yr 71K mi vehicle. It has been given proper maintenance and care. GMC needs to step it up. If you are out of warranty - be prepared to owe every paycheck to them in order to get to work on time.
Sarah, GM Customer Service
It's pretty annoying to see that GM is monitoring this website, and that you always jump in pretending to be so helpful. Just so everyone is aware - GM's offer to "check into this" is just that. They will check into it and do nothing else. My 3 year old Acadia had 2 major power steering repairs - the final straw being a $1,300 power steering rack replacement that GM offered exactly -0- help with. I see from other threads that GM has "upgraded" parts of the power steering apparatus in newer Acadias. Too bad they aren't standing behind those stuck with 3 and 4 year old Acadia's with major steering issues.
After you turn your vehicle off and then on again, does the message clear out? The vehicle is safe to drive, however, you do not have the benefit of StabiliTrak, so reduce your speed and drive accordingly. Let us know, also, if you decide to work with your dealership to get this looked into further (we can be reached by email at socialmedia@gm.com).
Sarah, GM Customer Service
Sarah, GM Customer Service
BTW, how many miles do you have on your Acadia?
We're sorry to hear that your experience with the dealership has not been very smooth or satisfactory so far. If you would like for us to check into this further, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
Do you already have a Service Request open with Customer Assistance? If not and if you would like for us to get one started, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
How is everything running after the motor replacement? Keep us posted if you're not satisfied with the operation of the vehicle.
Sarah, GM Customer Service
Love the car, but because of this and other warranty problems, we're thinking of trading it.
Of lesser importance the DVD player is extremely temperamental and the GPS is sub-par. Oh - and the heated seats and the drivers side seat stopped working for a couple of weeks and then suddenly started working again.
The more bells and whistles they add the more complicated the problems and the more expensive to fix!
The dealer said GM would not honor the waranty because of oil change records.I had always used synthectic oil and extended life filters.But after reading some of these forums i found out many other people have had the same problems with the sluge buildup. GM will not admit that they have a problem with these motors and trys to blame the comsumer for the problems. Unless you want to buy a new motor get rid of it.
We're sorry you have not had success getting the transmission concerns resolved on your vehicle. Would you like for us to check into this further with your dealership? Let us know!
Sarah, GM Customer Service
If you search around you can often find 5% off codes for RockAuto (1266296310214368 is supposedly a current one).
Thank you very much!
I ordered and they sent me a notification that its shipped I am so happy!
Thank you again
Are you working with a GM dealership to get the transmission problem checked into? Let us know if we can be of any assistance! We can be reached via email at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of the situation).
Sarah, GM Customer Service
We're sorry to hear that the repair process continues. Let us know if we can check into this situation further - we can be reached via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Yesterday, separate problem... I was parallel parked. When I pulled out of my spot, the rear end made a strange noise and jerked forward and felt like my car was rear-ended. It wasn't. Once again no dash lights indicating any problems.
Took car to the dealer and they cannot repeat the same problems. Not sure if this matters, but when it started happening, there were very cold temps (5-15 degrees F). Today I took it to the dealer and the outside temp is in the 60's
Anyone have the same problem and have advice on a repair.
Thanks
Keep us posted on how everything goes with the dealership today! We're sorry that you have to take it in, but hope that all is resolved smoothly. If you should need anything, contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
RockAuto cross-references Part # 2173445 if that means anything.