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GMC Acadia Problems and Repairs

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Comments

  • gmcustsvcgmcustsvc Posts: 4,134
    2008acadia,

    After you turn your vehicle off and then on again, does the message clear out? The vehicle is safe to drive, however, you do not have the benefit of StabiliTrak, so reduce your speed and drive accordingly. Let us know, also, if you decide to work with your dealership to get this looked into further (we can be reached by email at socialmedia@gm.com).

    Sarah, GM Customer Service
  • kathleen26kathleen26 Posts: 7
    edited January 2013
    Dropped my car off for "routine service". Have not once dropped car off for anything "routine." This appt, they discovered ANOTHER transmission leak. This is 3rd or 4th transmission leak with a leak that was found during last service. Covered under warranty, but still??? Just over 43k total miles on car. Have NEVER had as many problems/issues with any car I've owned. As I have said in previous posts, first and last GMC. Considering buying a GMC? Think twice.
  • gmcustsvcgmcustsvc Posts: 4,134
    Are you already working with Customer Assistance on this, kathleen26? If you would like for us to check into anything, please contact us by email at socialmedia@gm.com with more detail (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).

    Sarah, GM Customer Service
  • I had this problem. The dealer kept saying that they could not find the issue. 3 weeks later, the transmission had to be replaced (at 103000) miles. The warning light cleared. 3 weeks later, brought the Acadia in for an oil change and the stabilitrack light came on. Dealer said nothing was wrong and light was off. Left the dealership and within 5 miles, the warning light was back on. My wife called the dealer and they said everyuthing was fine and to not worry. There exact quote was, "I promise you will not end up on the side of the road." Well, 10 days later, the engine blew on a family vacation. Let me know how yours turns out.
    BTW, how many miles do you have on your Acadia?
  • graf1graf1 Posts: 1
    I usually don't make it a point to post issues about a problem, but I am frustrated with the dealer that is servicing my Acadia that has 21K miles on it. I brought the car in for warranty service yesterday for the first time for a couple of seemingly minor problems. First, there was an engine light on in the car and I had experienced a problem with what appeared to be the transmission switching into neutral for about 2 seconds at 45 MPH. This symptom happened 3 or 4 times over the past couple of weeks. The dealer that I took it to was not the dealer I purchased the car from, but it was close in proximity to where I live. I took the car in yesterday and left it, however they never called me to say it was ready. When I went down there at 6pm the service department was closed. The sales people advised that if the car was ready they would have left the keys, but they should have called. Anyway, I called the next morning and they apologized and advised they needed to consult the technician to get the current status of my car. They called me back at 12 noon, which means they didn't do much with the car the first day. They advised me that the transmission checked out okay, no error codes but I had a misfiring problem. I suppose that if the car was misfiring it could mimic a transmision problem. However, my wife told me that the car seemed like it had been hesitating lately, so I am giving the dealer the benefit of the doubt. Anyway, the service department is telling me that they have to soak the valves for two hours to see if this fixes the problem. This is GMs policy they said. If this does not fix the problem, they will have to remove the head and replace the valves (OMG!). I am not sure I trust this dealer to do this job based on how long they had my car before they got back to me to give me with the status. Has anyone else experienced this condition?
  • gmcustsvcgmcustsvc Posts: 4,134
    graf1,

    We're sorry to hear that your experience with the dealership has not been very smooth or satisfactory so far. If you would like for us to check into this further, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).

    Sarah, GM Customer Service
  • :lemon: I bought my Acadia in September of 2011. I was back at the dealer before the end of Septemeber. It has only 21000 miles on it and the power steering fluid had to be replaced. It would grind like metal on metal before this change. It has an annoying rattle on the drivers side of the car. That can not be identified. They have changed speakers, reinforced insulation everything they can think of. The DVD player had to be replaced due to the fact it would not release the DVD inside. My brakes began making an unnerving sound and then I had to punch them to stop the car. Brought it to the dealership and they identified some boot part that needs to be replaced. The inside weather stripping has fallen apart. They only replace the ones that are cracked even though all are obviously going to end up the same way, only 2 are getting replaced. I have a loud squeal from under the hood if the temperature drops below 40 degrees. Then as I was driving this weekend I had what seemed like what was described in # 1939. I was driving across a bridge that let me just say has no safe place to pull over and my car did what I believe theirs did the RPM's went through the roof and then it slowed way down keep in mind there are other cars on this bridge doing 60 miles per hour. My car went from the cruise control set speed of 60 miles per hour to 30 miles per hour it was like my engine was trying to compensate for something. Then just as guick as it started it the RPM's went back up and down and back to the cruise control speed. I was terrified. Thank God my mother in law was with me because I am beginning to think that my local dealer thinks I am insane. I am in there so much they know me by first name. Totally unacceptable for a car that is less than 2 years old. I can't say that this is quality craftsmanship. GMC should be ashamed to let a car off their lot that can not truly compete with the quality of other vehicles both American and Foreign. This is not a dealer problem this came from the factory and they should be embarrassed and this is just the tip of the iceberg !!! :lemon:
  • gmcustsvcgmcustsvc Posts: 4,134
    deedee78,

    Do you already have a Service Request open with Customer Assistance? If not and if you would like for us to get one started, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).

    Sarah, GM Customer Service
  • lovegmc1lovegmc1 Posts: 37
    edited January 2013
    Such a shame :( sure sounds like you DID get a :lemon:
  • deedee78deedee78 Posts: 3
    edited January 2013
    Yes and it's much harder when everyone is giving you the run around !!! I don't think I should have to buy another car if GMC is willing to put a product out that doesn't work. Too bad you can't buy cars from Wal Mart and just bring it back receipt in hand !!!! :lemon: yes and I forgot to mention that it ended up back after 2 or 3 days from delivery because some part rubbed the tire in the wheel well. I should've known the. That it was a :lemon: big fat one !!!
  • Have been devoted GMC owner (my father was a GMC dealer) have never had a problem other than what I would consider "usual and customary" for the 40 years I have had GMC vehicles. My 2000 GMC Envoy was a dream compared to this Acadia nightmare! It is a 2009 and has 73,000 miles. Have replaced # 1 and #5 coils in the past year. This week had to replace the #1 coil AGAIN! According to my mechanic, it is due to heat buildup ie a design flaw. Spent a lot of money on this vehicle (for me) and love it but am VERY DISAPPOINTED and don't see any help in sight. Can anyone offer any suggestions? Many thanks!
  • I just had to pay for a new motor to be put in our 2008 Acadia with 70000 miles. GM would not cover the motor saying mantinence wasn't preformed properly. I have used Amsoil synthetic oil and extended life oil filters since the car was new. There was so much buildup on the heads that it was causing trimming chain and sensor problems. We have had sensor problems several times before but didn't know what was causing the problem. I think after reading these forums that GM knows they have a major problem with the 3.6 motors and won't admit it. I've had GM products for 42 years but that may be changing.
  • jpfjpf Posts: 496
    GM has had many problems with the timing chains on the 3.6. Check out the Cadillac CTS forum for engine complaints and customers have had problems as far back as the 2005 and 2006 model years. The timing chains have a tendency to stretch which causes catastraphic engine damage. Only time will tell whether or not the timing chain problems have been fixed by GM for the most recent model years. Personally, I prefer GM's OHV V6 engines (e.g. 3800 or 3900); however, they don't make them anymore.
  • gmcustsvcgmcustsvc Posts: 4,134
    srjohns1,
    How is everything running after the motor replacement? Keep us posted if you're not satisfied with the operation of the vehicle.
    Sarah, GM Customer Service
  • Took my 2008 Acadia AWD in for "service" messages regarding the all wheel drive & traction control. Was told I need to have my fuel-injection system flushed out. My warranty expires on January 31, 2013. Anyone else have these same issues ??
  • thepasthepas Posts: 11
    In our cold weather (-30C) I occasionally get "Service all wheel drive" messages on my 2010 Acadia but this goes away after driving for awhile. Dealer here says cold weather may trigger false readings with electronics.
  • Thanks for your update. The different days I got the message it was not cold (relatively) 30 degrees above zero. It was concerning to me that the dealer told me that message meant I needed to get my fuel injection system flushed out. No idea why fuel injection would cause the error message I received regarding my drive train.
  • m_khm_kh Posts: 1
    We had the same problem--turned out to be rear differential clutch component. Message kept coming and going--finally stayed on and the dealer was able to find the problem.

    Love the car, but because of this and other warranty problems, we're thinking of trading it.
  • Unbelievable! There are 98 pages here! We bought our 2008 Acadia in September 2007. A lot of the same issues I am seeing here. Turning the car off and pulling the key out and it would keep running, steering gear replacement in Aug 2011, water pump in Aug 2012 and as of yesterday the "wave plates" and "wave housing". Let's not talk about the costs for towing, hotel, rental car, etc...

    Of lesser importance the DVD player is extremely temperamental and the GPS is sub-par. Oh - and the heated seats and the drivers side seat stopped working for a couple of weeks and then suddenly started working again.

    The more bells and whistles they add the more complicated the problems and the more expensive to fix!
  • Our problems started the same way. They told us to use a fuel additive ,the codes were cleared and worked for a while until got codes again traction and stbilatrack came on then engine light came on with them. After the dealer looked at it they thought it was timming chain problems. After motor was pulled out and valve covers removed the build up of sluge was so bad that it caused problems with timming chains and senors.
    The dealer said GM would not honor the waranty because of oil change records.I had always used synthectic oil and extended life filters.But after reading some of these forums i found out many other people have had the same problems with the sluge buildup. GM will not admit that they have a problem with these motors and trys to blame the comsumer for the problems. Unless you want to buy a new motor get rid of it.
  • this forum makes me sick to my stomach! We too have been having all of the same issues! took in for poping noise when turning wheel and transmission issues, and back up camara. My extended warrenty covered the steering problem ($200 deductible) but they could not get the transmission to act up, so it wasn't worked on. After taking home, the transmission contiued to act up, and then it started leaking transmission fluid. Back to the shop we go! they rebuilt the transmission (car has 60,000 miles) fixed the leaks and replaced the water pump because it apparently had a leak too! (another $200 deductible) yay! no more problems, right? UM.... NO! The trasmission is still slipping! so I get online to do some research and find that this is a common problem! And the response I see on her from GMC are a disgrace! I don't even know what to do now? I dont have the time, energy, patience, or money to keep takeing my car to the shop! this car has been in the shop more times then all of my previous cars put together! I WILL NEVER BUY A GMC AGAIN! :lemon: :mad: :sick:
  • gmcustsvcgmcustsvc Posts: 4,134
    hbmorgan,
    We're sorry you have not had success getting the transmission concerns resolved on your vehicle. Would you like for us to check into this further with your dealership? Let us know!
    Sarah, GM Customer Service
  • I have a 2009 GMC Acadia SLT. I have to replace 4 fuel injectors, my car has been setting for a month because the part is not available any where! it is not available in my country and I searched US stores online and it is not available! any idea if any other type of fuel injector would work? the GM part number is 12638530 and I searched for ACDelco as well they don't have it, their part number is 217-3445. some online stores told me in front that they have it and others had it flagged (in stock) such as Amazon.com but after placing the order they send me an email one day later saying that they are sorry and would refund my money but they don't have it in stock! should I just leave my car and wait for a miracle?
  • steverstever Viva Las CrucesPosts: 41,296
    edited January 2013
    Looks like RockAuto.com has the AC Delco one.

    If you search around you can often find 5% off codes for RockAuto (1266296310214368 is supposedly a current one).

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Dear Steve,

    Thank you very much!

    I ordered and they sent me a notification that its shipped :) I am so happy!

    Thank you again :)
  • Purchased my GMC Arcadia brand new in 2007, despite having to wait a little over 30 days and a car payment later for it to be shipped from MI, when I finally got it I was pleased… That was until 2010 when took a mini getaway to Virginia Beach and the whole fuel line went out on me smack dead in the middle of I-264 at exit 22. Thank God for onstar who covered most of my trips interruption cost, needless to say I had to leave my vehicle in Greenbrier, VA and drive all the way back to Baltimore, MD only to return a week later to pay for the labor of repairing the vehicle (compliments of GM after I gave them a piece of my mind). Now let’s fast forward to 2012 when I had to get the engine pistons replaced (again compliment of GMC) after shelling out $99 for a diagnostic, and getting a sensor replace to the tune of over $200 bucks all in the same year… But wait in 2013 we came in with a bang as luck would have it (being sarcastic) the fuel throttle has went up and after having it replaced by a certified mechanic(not a GMC dealer) I quickly learned that I would need to get the vehicle reprogramed for it to work properly ($100). Now that’s all said and done I hoped to pick up my vehicle today, but not so fast… Now my vehicle is not performing to the full 6 cylinder expectation and I have to pay an additional $100 to find out if there is any coils that need to be replaced (of course this is not covered)… ugggg I mean really… I have previously owned a 1995 Honda Accord with 150K in mileage and ran perfectly fine, when I traded it in for this piece of crap due to Honda not rolling out the three row pilot until later that year. I will NEVER EVER purchase another GMC in this life time… :mad: :lemon:
  • lina816lina816 Posts: 1
    edited January 2013
    :mad: :lemon: We bought this car in 3/2008. I would like to declare lemon on this Acadia. Here are the lists of things that occurred to my Acadia: 3/09 Power Control Module, this one lock my steering wheel while I was on drive in the middle of the road all of the sudden without warning, this could have killed my family; 5/09 - air bag wiring repair; 2/23/10 - air bag repair again; 7/10 head lights blown with recall; 9/10 power steering remote replace; 11/10 (on our Thanksgiving trip) Water pump and engine run hot; 6/11 stability trac warning w/ master cylinder leaking break fluid; 9/11 air bag connector replaced; 4/12 power window issue; 12/12 lost its smooth ride - stabilizer link and struts replace. And to top it all off, the engine light came on and took it to the dealer as we are getting ready to take a 12 hour road trip to my grandmother's funeral this Thursday. So, today 1/28/13--transmission. I am definitely convinced that I'm switching to foreign car.
  • But wait there is more..... I called back to the dealer for him to tell me they are sure that coils #3 and #5 are bad and would like to keep my car another day to continue to diagnose the problem. So I get a call today from the GM dealer saying that the problem is now a little deeper than expected and would need to continue to look a little further into my engine at the tune of about $350 more to diagnose the possible problem. :mad: I mean really GMC if you wanted more money out of me the good old fashion Mob scare tactics would have just worked... Talk about buying American to keep the American people gainfully employed... after this bout I will gladly send my money overseas. I will NEVER EVER assist in the financial growth of this company again.. All I want is to at least feel like I spend $30K on a product that was worth every penny is that too much to ask…
  • gmcustsvcgmcustsvc Posts: 4,134
    lina816,

    Are you working with a GM dealership to get the transmission problem checked into? Let us know if we can be of any assistance! We can be reached via email at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of the situation).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,134
    aeaton3,

    We're sorry to hear that the repair process continues. Let us know if we can check into this situation further - we can be reached via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
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