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Comments
Do you have this concern due to the fact that you are hydroplaning? Do you experience this concern when it is dry and wet? I look forward to your response.
Christina
GM Customer Service
Can you please e-mail me your complete contact information including a good number to reach you, VIN and current mileage, as well as involved dealer? I would like to look into this for you.
Christina
GM Customer Service
This happens only when is is a heavy rain and water puddles or collects on the road.
This happens when I go through a puddle of water . I think that water is somehow splashing up on the power steering belt and the belt slips.
When this happens you can not, repeat not, turn the wheel for 3-7 seconds.
I'm glad you can see that we(GM) are trying. It can be hard for us (GM) to reach all of its customers especially when they do not call customer service. Therefore I am here to try to help reach out to customers who do know where to turn. Please keep me updated and let me know if your concerns still go unresolved.
Christina
GM Customer Service
What do we do now, the underlying problems are only going to get worse and we are stuck with this rank and stanky vehicle. Feel so screwed over! Just an avergae family that whose hubby bought his wife her first new car and ended up with a big headache! What do we do now! Someone help us! :mad:
My .02.
My suggestion is to take your vehicle in to your dealer of choice. Since your concern is intermittent and occurs in rainy conditions, I would recommend taking it in on a rainy day and having a service technician ride with you so they can experience the concern.
Christina
GM Customer Service
I hope after their wild goose chase tomorrow they finally agree that the vehicle is just buggy and we can start on the next phase of the process.
If you feel this is a concern or a safety issue I would recommend speaking with your local dealer of choice to have the vehicle checked out.
Christina
GM Customer Service
Bought a 2009 SLT three weeks ago. 23K miles. Thankfully still under warranty.
Ten days into ownership:
1-Left rear tire pressure warning light comes on. Actual pressure is 33lbs. Warning says 22.
2-Left front headlight went out.
3-Check engine light came on. Its the seemingly famous stretched timing chain.
So I took it in 4 days ago. Repairs are were finished in 3 days. Why GM has not solved this timing chain issue is beyond me.
So I am on the way to pick it up when the dealer calls. Stabilitrac light is now on.
A day later and it still is being worked on.
Good Gawd. I've owned various Ford and Nissan products for the last 26 years. Never have I seen anything like this. Never a major repair to any of those products. But I thought I'd give GM a try.
Well needless to say once I pay my sales tax and get title to the vehicle that I am not currently driving I am dropping this thing like a bad habit.
Never, never EVER will I own another GM product.
Next up? Ford or Nissan.
I apologize for your experience. Can you please email me your case number from GMC Customer Service? I look forward to your response.
Christina
GM Customer Service
Very pleased with the service from the dealer. They stayed on it until it was repaired. I've had it back five days now and hoping I've seen the last of the problems. Still love this SUV. Great ride, tons of room, above average mileage. A great concept but perhaps a little short on working out the bugs.
Related note. A friend of mine has a customer with a 2008 Acadia. It has 41K on it. It's headed to the dealer after Christmas to have the timing chain replaced for being stretched.
Still blows my mind that GM is not correcting this issue. I spoke with a GM service manager who stated he does not believe that the 2011 3.6VVT has any changes/updates regarding the timing chain issue. So that's 4 years and counting of a very well known problem.
Considering this repair is covered under the 5/100 powertrain warranty they must be shelling out a lot of cash to service departments around the country. Perhaps GM has more slush money than we knew?!
Summer approaching, don't want to have to endure this again.
Try to figure out the general area, and then when the warm weather comes, apply some duct tape to areas and with trial and error, you'll find it. Good luck.
First off I get 15 mpg on the average
I have replaced both the right and left tie rod end in the front of the Acadia because it rattled, and now it is doing it again.
I have had issues with my Acadia's transmission not switching gears on the highway and running 4.5 rpms
My transmission slips every other trip on the highway.
There has been a squeaking noise when I turn my steering wheel for the past year. Today, I found out that the steering gear needs to be replaced. ($800 to fix)
I am sick of seeing Acadias in the repair shop. There is a serious problem with this vehicle.
I have called GMC and they are working with me on all of my issues.
for diagnostic they said it is the transmission,they said we need to go to the dealer as soon as possible and yes it is the transmission again we ask for courtesy vehicle but they said our car is driveble they will call us if the parts arrive
My wife do not want to drive the vehicle until it is fix for safety but they want us to pay for the car rental i thought if it is warranty they will pay for the car rental. we planning to sue GMC for breach of contract
They had a GM rep out, an engineer and now are saying they are denying our claim. The local rep who I finally spoke with today could not answer any of my questions. I want to know what exactly we did to void the warranty? I noted that nothing in the manual states the vehicle can not be used in the sand. In fact there is an entry that tells you how to get out of sand if stuck!
GM is claiming that small microns of sand got into the cylinders, causing the problem. How is that my fault? I live in CT, only drive it once a year on the beach (and not hard, just back and forth to the home), so how could this be considered misuse of the vehicle?
I also pointed out that I have serviced the vehicle at the same dealer since we bought it new. They have never once pointed out a build up of sand. I shared that they even do a safety check of all belts, hoses, filters, etc... and give you a report. Again, no issue of sand ever mentioned!
The repair is to replace the engine to the tune of $8000! I am not going to get stuck with an $8000 bill. Something is not right with their explanation. I have insisted on speaking with someone hire up the ladder. I also want everything in writing, which at this point they are refusing to do!
If you own an Acadia, take it out on the beach at your own risk! Funny thing is when we bought it specifically for the vacations to the beach, the salesman sold us on how the vehicle would meet our needs!
The GMC reps have all been nice, but clearly not qualified to discuss my issues in detail with me. I get a lot of silence and unable to answer the questions I ask!
So we brought our car to the dealer again, and, once again, they tried giving it back to us wothout solving the problem. We refused to take it back because we don't feel it's safe, and we don't want to keep on bringing it in and taking it back without the problem being resolved. Per your recommendation, we suggested the code reader but they had no idea what I was talking about. We are going to give them your email address so maybe you can tell them what they need to do to help us. And thank you SO VERY much again. We look forward to having this problem resolved and finally enjoying our car.
It was a relief to actually have some one who listened, reviewed the facts and not jump to conclusions based on the site of sand outside the engine!
I am now hopeful that they will see the light and cover this as I have felt they should have all along. I should not have these type of issues based on taking it out on the beach a total of 3 times in 3 years!
Please post if you find out what was wrong with it.
Well at least this time I got to the dealer without having to tow it but the problems are still concerning. The transmission sometimes slips. I could be going 40 miles an hour and press on the gas and the engine will rev really high but I won't go any faster. I have to let off the gas and try again. Sometimes it will respond sometimes it won't. It also sometimes is "jerky" in response when I press on the gas. Also, my car will seem to shimmy at various times. The steering wheel will sort of shake. It doesn't happen all the time or consistently at certain speeds. Finally, last time we brought the car in it was a quart low in oil. I didn't think such a new car would lose oil. They didn't seem to find a reason for it but now I am wondering if this is another issue yet to be determined.
Dealer is doing diagnositic now but I was wondering if anyone had similar problems. Anyone have similar issues?
Please keep me updated on your progress at the dealer.
Christina
GM Customer Service
Although the FTC is merely a repository of complaints, if there is a trend they will investigate.
Below I have attached my complaint to the FCT.
On 8/24/2009 I purchased a 2007 Certified GMC Acadia for $ 27, 995 and 31,616 miles. It included a 12 month bumper to bumper warranty. On 3/30/2010 at 40, 895 miles it was taken in for repairs due to unusual noises while steering. Service bulletin #PIT4879A was performed as well as the replacement of the steering column. Time elapsed and on 11/26/2010 the vehicle was taken in for the same problem and some additional issues. However, at this time the dealership refused to repair the vehicle at their cost because it was no longer under warranty. I understand that it is not under warranty but there is clear connection with this repair and the previous misdiagnosis. At this time, they recommend replacing the rack and pinion which would cost approximately $ 1, 302.00 plus taxes. After hearing this information, I contacted GMC directly and filed complaint # 71-894216477. There the initial caller took my complaint and said that they would contact the dealer for details. A few days later I was referred to another claims specialist. He again was sympathetic and said that he thought that he could take care of this for me. However, after he asked for approval it was “denied by GMC Management because it was a second vehicle”. I bought this vehicle because it was a “certified vehicle” but only after approximately 51, 000 miles it has reoccurring problems that GMC is unwilling to assume responsibility on. I plead that repairs be preformed due to recurring issues for the same exact problem. Any assistance on this issue would be greatly appreciated.
Sincerely,
Luis Castillo
Yesterday I laid the right rear captain chair down to haul something. The cover around the seat belt receptacle (the piece the surrounds the red button you push to release the seat belt) broke apart. When that happened it exposed a duel metal prong on the receptacle. These prongs punched through the leather seat, so I now have two nice holes in the seat.
Today I left my house heading to the store. Began an incline on a 40mph speed limit road. Fastest the car would go was 25. Gave it more gas and the engine was screaming. RPMs to over 4000 and no increase in speed. So now I've arrived at the transmission slipping issue so many have written about.
Bought it with just over 23K on it. Now have 25,400 and it's headed to the shop again. Unbelievable.
I take back everything positive I said about this cluster f### of a vehicle in one my prior posts. After the next set of repairs this thing it history. I almost feel bad that I am going to trade it in knowing that some other poor sap will be shelling out $30K for a bucket of crap. I feel it's almost my duty to drive it off a cliff to save someone the hassle of what is to come. If I could afford to write off the cash I'd do exactly that. I wouldn't wish this product on anyone.
Soon my first, and last, experience with a GM product will come to an end. What a nightmare.
The dealer called to say that they can't replicate the problems with the transmission or the shimmy. I told them when I dropped it off and again on the phone that the issues are intermittent and unpredictable. With the transmission this is a huge safety issue and unacceptable. Since others have posted similar transmission issues, is there something the dealer should be doing to remedy it even if they can't replicate the issue while driving? You must have some record of what is causing this issue and what needs to be done?