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Now I get the letter abt the extended warranty and called the claims dept explaining my trans fluid was drained flushed and replaced 3 times in less than 2 years. Woman said bring it to the dealership and hv them do a diagnostic. I answered her with didn't they do that Nov 2 2009 when they said I needed the change? She suggested I still bring it again.
I called the dealership this morning and the woman who answer got an earful of what I wrote above. She said give me your number and I'll get the person to call you back. So far no calls. This is getting out of hand. Even with my very limited knowledge of cars I certainly know 3 times in less than 2 years is a problem.
I am going to hound them until they fix or replace the trans because all along I knew I felt something wrong with than van.
Any comments?
I bit the bullet for just under $1000 for the 84 month warranty for my 2006. I have low miles and plan to keep until 72 months or more. Something that is covered is bound to go wrong, even if something else isn't covered. I got the gold preferred, so most stuff is covered except listed items. I like the excluded item list, it should be harder for them to screw me than the type that lists specifically what IS covered. I was worried about the display and hvac systems. I feel better having it, and believe it or not, even if I get denied down the line for something, until then I will still have a sense of security having it anyway. Hopefully the TRANSFER CASE isn't excluded, I'll have to go read that fine print!
I researched the correlation between the transfer case and CVT and found the two are highly correlated and the average consumer would think the transfer case is categorized under the transmission group. The reason for denial from the vice president was because Nissan doesn’t have any maintenance records on the vehicle and it was out of warranty. Last time I checked the transfer case shouldn’t need maintence before 70,000 miles.
What’s even more disturbing is the service bulletin Nissan issued below (NTB04129). It appears to be a design defect in the transfer case of the older models and the company resolved this issue beginning with the 2005 models. Below it states the parts that need to be replaced and once replaced the transfer case (AWD) is now upgraded and will operate like a 2005 model. Why is Nissan waiting until the transfer cases fail before they correct this flaw in the older models? In addition, they are putting the cost of this defect on the consumer stating it may have happen when using the all wheel drive on dry pavement.
I agree the Nissan makes nice vehicle and my family is happy with the look of the Murano. However, if Nissan cannot take care of its customer they are going to lose them.
NTB04129
• IF YOU CONFIRM: The AWD Transfer Case needs to be replaced because: The case is cracked, and/or Internal gears are damaged. NOTE: Damage, if it occurs, may have been caused by operating the AWD system in the LOCK mode on dry pavement. ACTIONS: 1. Replace the following: Transfer Case. AWD Lock Switch with the new one listed in the Parts Information. AWD Control Unit with the new one Listed in the Parts Information. NOTE: Refer to the ESM for component replacement information. 2. IMPORTANT: Attach pages 3 and 4 of this bulletin to the customer's copy of the repair order and make sure the customer is handed these pages. Pages 3 and 4 of this bulletin contain revised Owner Information for "USING ALL WHEEL DRIVE (AWD)". 3. Inform the customer that the installation of these new parts upgrades the operation of the AWD Lock Switch. The AWD Lock switch will now operate like a 2005 Murano. See this bulletin for further detail.
The dealer told me it would cost 3,300.0 to fix.I called Nissan consumer (800-nissan1) and received a case # on Friday Nov 13th..The 5 year warranty was up in July, and already had the CVT replaced in April of 08 which was under warranty.Built up a case with Nissan with the info from this site (Thank you to everyone) and also proceeded to tell them I have been a customer for 20 years with 7 Nissan vehicles ( Owned and leased )....Just received a call from the dealership that Nissan approved the work with no money out of my pocket......Nissan did the right thing by me, and I hope everyone else will be taken care of as well...Thanks for all the info on this site to help build my case, and I guess being one of their customers for 20 years helped me as well...
She went over my complaint and agreed with me 100% if the fluid was changed 3 times something is very wrong with the trans itself. She also agreed that the $168 and $180 charges Nissan stated on their invoice for a drain and fill doesnt seem right being the fluid cost is high. She is contacting the dealership tomorrow and getting to the bottom of this complaint.
Said I may hv to take my Murano to a dealer for a diagnostic - not necessarily this dealer and they have to submit the results to her to determine what happens next.
If I need a new trans, it will be covered with the new warranty.
Let's see what happens now.
Lets not forget that we always need the "dealer" on our side in all claims, that is the easy way to handle problems with Nissan in most instances...save your receipts always.
I would do it...cheap insurance..my 2 cents and good luck
I have 117k miles on my 2003 murano, can I get Nissan to replace the transmission before it's out of warranty?
Based on the extended warranty of 100,000 or 10 years (whichever comes first) I believe your Murano is out of warranty already. Have your local dealer confirm this. With my situation I found Nissan relies on the dealer's recommendation and diagnostic. If you can talk with your local dealer and get them to deem the transmission faulty Nissan will replace it if it's still under warranty.
All that said, my wife and I are low mileage people. When I got my Murano, I traded in a 5 year old CRV with 29k miles.
I know and understand what Nissan is doing now. But, I'm wondering..... since I also purchased an extended warranty on the Murano from Nissan when I closed the deal... wouldn't the (pro-rated) cost of transmission repair have been calculated into that price, and would it behoove me (and others) to pursue a partial refund?
can their computer find the problem with CVT even when the check engine light is not on and no reproducible symptom?
Also, does anyone know what's the cost of repairing the TPS for an out of warranty murano?
thanks!
TO NISSAN CORP (we know you keep tabs on this blog since you posted the extended warranty here):
Nissan I congratulate you on doing this. All I ask is that perhaps you look into your customer service line and how they treat customers that call in with complaints and/or concerns. I was treated absolutely horribly, in a demeaning and condescending manner which is completely unacceptable. I will probably give Nissan a second chance....but guys...train those customer service reps to be respectful, please. Never should a representative of a company tell a customer that there is no one else you can talk to, that they are the final person and they won't give you to anyone else and that if you send in a letter they will make sure it gets rejected and goes no further. I am talking about the regional rep for the NH area...not cool. If someone ever working under me spoke to one of my customers like that they would be out the door immediately with the door hitting them in the [non-permissible content removed].
But at the end of the day thank you for stepping up. My family will have a much better Christmas this year and we can continue to use our Nissan for family transportation.
I was more than happy. $900 will make me a less disturbed Nissan client and certainly improve my x-mas. I had already received a check for $2,266 for the CVT part of the work (they had deducted only the part that referred to the gear train).
My advice is to write them and complain. they might end up extending this "courtesy" to all owners, who knows???
I'm glad to see Nissan Step up for you! I too was forwarded when I emailed Mr. Martin. However, the gentelman who called back did nothing for me. It sounds like Nissan covered some parts of the Transfer Case? If it's not to much trouble can you send me the parts that were covered? Also, you said the transmission was rebuilt? Did the transfer case get replaced at the same time?
I had the entire transfer case replaced but nothing with the transfer case. In my opinion the transfer case should fall under the umbralla of the transmission since the work with one another. My email is wjvanrossum@yahoo.com. Thanks in advance.
Let's keep the discussion here so everyone will benefit.
tidester, host
SUVs and Smart Shopper