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Hyundai Veracruz Initial Quality
carbuyer11
Member Posts: 114
in Hyundai
Since the 3000+ new Veracruz owners are really "early adopters", I thought it would be useful to begin a post that allows us to post your experiences with initial quality and how responsive the dealers have been in correcting any problems. I was in a similar situation 2+ years ago when I purchased one of the first 2000 Honda Ridgelines to roll off the assembly line. I joined an on-line owners club that allowed everybody to share their experiences. Despite being a Honda, there were lots of initial quality issues (most of them cosmetic). I learned a lot from other owners' experiences and these learnings helped me when working with my selling dealer.
For the record, I've had no issues so far with my Veracruz (a little under 1000 miles and 3 weeks of ownership). So far, Hyundai is living up to their recent track record for initial quality, one of the main reasons I took the plunge.
For the record, I've had no issues so far with my Veracruz (a little under 1000 miles and 3 weeks of ownership). So far, Hyundai is living up to their recent track record for initial quality, one of the main reasons I took the plunge.
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On pickup we had an issue with the radio as well - we couldn't change the volume on the radio when the CD was playing. Lasted a few minutes (the saleperson tried to fix it and eventually it went away). We'll keep our eyes on that. We too have a louder than expected clunking in the back when going over bumps.
Anybody has experience with the Vera Cruz in that regard?
~Ola.
Hope this helps you in your decision.
Also. Anyone tried getting a third "proximity" key? What happens if you have 3 people who want to have keys for the car.....Hmmmmmmmmm. I've had no luck in finding a parts or service person who knows how to get me a third key. Asked about 5 different dealerships and got 5 different answers.????????
I haven't found any blemishes or defects but wanted to question the fuel pipe (where you put the gas nozzle). Mine moves and I'm not sure if it's supposed to. I've never owned a vehicle where it did.
I noticed it's surrounded by a flexible material, I presume to isolate it from the rest of the vehicle. I'm going to question it when I take it in for the first oil change, but thought I'd mention it here for comments.
Insurance covers it, luckily, but I am wondering if the windshield may be defective, if it is covered by the warranty and/or if the dealership should be doing anything about it? Any suggestions for how to proceed?
Also, when you bought your Vera Cruz, did you get a packet with warranty info? We didn't receive anything from the dealership, but we were told it would come in the mail. I'm a bit nervous about trusting the dealer's word on that.
I might consider showing the service guy your email to "inspire" him to look into it a bit more. If anyone else out there is experiencing this problem, I would really like to hear from them.thanks
Congrats on the new Veracruz!
I'll keep on trying. Thanks
Any HELP is appreciated. I hate to take it to our local dealer...they are very unfriendly... Should I take it to the selling dealer (150 miles away)and have them check it? Would any machine they can attach to it figure out if it is a bad coil (or whatever somebody suggested could be the problem)..
Thanx,
Jamie
I found it hard to describe the feeling to my husband. I had him drive and focus on acceleration and all that goes with it and NOT on the ride/noise/music, etc. He wasn't sure he felt anything....then I explained the VERY SLIGHT roller coaster start feeling....now he understands and does notice it; however, it could just be the transmission shifting all of those gears???? HMM?
I am SO DISAPPOINTED with our MPG in the city....maybe like one response I received indicated...I live in a town where there are red lights every 6 or 8 blocks....and all the stops/starts are killing our MPG. I will try to focus more on drively gingerly to see if it improves.
Let me know if you find out anything about the roller coaster feeling you get....I will surely respond to this blog if I do.
nrzjago
Insurance covers it, luckily, but I am wondering if the windshield may be defective, if it is covered by the warranty and/or if the dealership should be doing anything about it? Any suggestions for how to proceed? "
warranty won't cover a rock hitting your windshield.
I am not as concerned with the MPG - however, I think the one little "roller coaster" sensation may be causing our CV to perform less than normal. Before we purchased I visited several sites that had most CV owners getting 17-18 in the city....and I would be happy with that.
How many miles on your VC? Some owners reported MPG improvement after 1000 miles...and I couldn't wait to get there....however; it came and went and still no change!
Thanx!
nrzjago
Is that annual or semiannual billing?
tidester, host
SUVs and Smart Shopper
1. The dealer got the car from a dealer 260 miles away. So, I expected approximately 260 miles on the car. We didn't know that there were 750 until the business manager mentioned it during their financing pitch. The salesman claimed ignorance and offered us two free oil changes as an insult. We accepted delivery even though my wife wanted to kill the deal. I should have listened to her.
2. Upon delivery, a piece of chrome on one of the windows had to be replaced due to scratches, and, the windshield wiper motor had to be replaced.
3. One day, I noticed an indention in the dashboard. The entire dashboard had to be replaced. The three or four parts they damaged while installing the new dash also had to be replaced.
4. The car is making an awful noise after the parking brake is applied. It's got to be a problem with the parking brake. It took them three times to admit that they heard something. When they finally did, the service advisor said the car was just settling and all cars do that.
5. The car is making creaking noises when you accelerate or brake. I'm sure that's the material and tightness of the interior parts. I'm sure a lot of cars experience this, but, this is supposed to be a luxury car competing with the RX350.
And oh yea, the cigarette lighter doesn't work. they said they had fixed that and they hadn't.
I apologize to all of you satisfied Veracruz buyers out there, but this has been the worst car buying experience of my life.
Strange, you did not say how you liked your new VC.
How do you like it?
Hyundai is trying very hard to become a "premium brand" provider. From what I have read, they are certainly getting there. I would seek out the regional customer satisfaction representative and tell him about your experience.
Also, look up your VIN# in Car Fax and make sure that you were not sold a car that was registered and returned by some buyer. Not probable, but if they can't account for the 750 miles, who knows. It is worth checking for the small price it costs.
I am taking delivery of my new VC next week and am very encouraged about what I have read about the VC not only here, but all over the Internet. I am a Lexus owner [2 of them] and I am not shedding one tear buying a VC instead of a new Lex.
I am sorry you had such a bad experience. The only way you can keep that from happening to some other car buyer is to escalate to Hyundai.
You may alsoi be in a position to demand some adjustment for your 750 mile "new" car. In my mind, that is a used car. Depending on circumstances, the regional rep may also feel that way.
Be cool, be calm, be factual and see what happens. You have nothing to lose.
On Page 2 and 3 it clearly states how you should handle your problem and states Hyundai's interest in making sure that you are a satisfied customer.
Since steps 1 and 2 have to do with the dealership, I would carefully document in writing your problem and the proposed solution, if any, by the dealer/owner. Phone calls and personal contacts are difficult to document and end up in "he said she said" category.
Then, if you get no satisfaction you are ready for step 3 with Hyundai Customer Assistance Center as outlined in the booklet.
Or, you may already be ready for step 3 depending on what has transpired between you and the dealer.
Your experience though not good, helps all of us and will help Hyundai too. It really sounds like an isolated incident.
I'm wondering if you received any follow up calls since your purchase. I've received two. The first was for dealer satisfaction, the second (believe it or not) was for initial quality.
I hope everything works out for you.