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Comments
I will miss the Jeep, but not necessarily the worries about staining seats in the rain and windows falling in.
We have a small business that, like many is down right now.
We pay for our vehicles through the business, but we also have two business vehicles.
So, we decided to be a one car family again (and we dont have kids, just dogs).
Bought a 2006 Touareg, VW, loaded with everything.
Probably more electronics than we need.
Got good money on the 06 Liberty, which had no warranty left.
Got a three year extended on the VW.
Got good money on an Infiniti.
Lost a whopping two loan payments and ended up with a good deal. Hopefully will save even more on insurance payments.
I guess I will say best wishes to all of you, and I only hope my 'new' purchase does ok for us.
My husband is happy to have his GPS, since he uses it for work.
I'll just be happy if the windows keep working......
tidester, host
SUVs and Smart Shopper
Now, I dont want to scare myself by reading anything bad on the VW forum.........
Could you send me those 50 pages of complaints to Chrysler? andrewjduf@gmail.com
Thanks.
- mad in michigan :mad:
- :confuse: :mad:
My daughter has the same problem on her vehicle, and it's not a Jeep. The window is driven up and down using at least one bicycle brake cable
It's the tiny clip made out of a white-ish composite material catching the driving 'end' of the cable that breaks because it's too small (this 'end' is what you fix into the brake handle of a bicycle). Winter is a tricky season for composite materials, remember what happened to the space shuttle. I just broke the plastic centering pin of a headlight assembly plus the air deflector in front of my airfilter box while attempting to replace an H4 bulb. Plastic becomes glass when it gets cold.
I think we have to be very careful not to force our windows to open if they are frozen during winter.
So, this morning, the same thing happened. I collected my past paperwork and went to the local Jeep dealer. I was told this is a serious problem and they've had 500 of them so far this year (in fact,the Jeep Liberty ahead of me in line had the same problem). He said they have a "new fix" for them because the manufacturer was at fault. They located the part and will fix it tomorrow. HOWEVER, the service manager then told me my warranty was up. I asked him, what does this have to do with this problem. You've "fixed" it three times and it's still broken. He changed his tune and told me not to worry, he'll get me out of there tomorrow without my having to pay anything, he just wanted me to know that my warranty was up. Right, and if I had taken the bait, I'd have to pay for it. DON'T BACK DOWN, this should be a recall item. Chrysler needs to pay for ALL these shoddy repairs.
The oh so nice man at the desk, unbelievably, hadn't encountered the issue before which might have lent itself toward his willingness to show me the notice that he'd just printed out while they were taking a look at it. All in all, its costing me nothing for them to replace the parts for all 4 windows and only 3 (ha) were having a problem. From what I read in that notice from Chrysler no one should have to pay a deductible or anything else as long as its under warranty and they should be replacing everything for all your windows. If you're told otherwise you might want to tell them to call Chrysler and stand there while they do so.
I told him what was wrong, very nicely and mentioned my expectations were the window be fixed at no charge. Was transferred to supervisor who put me on hold and called the service center. The parts are being ordered and should be fixed tomorrow for a $50 co-pay. Basically they are extended my expired warranty for this one repair. I'll take that for now.
All in all, took less than 30 minutes to set this all up and I'm happy enough until the other 3 fall down! Lol. Life happens!
From an engineers perspective, there is an obvious design flaw. My employer has paid over $1,000,000 to fix problems in my designs. This is not a bad investment considering they have made over $25,000,000 profit on these same products. Our customers come back. Why won't Daimler/Chrysler do so? The sad thing is they could probably fix it by switching to a different plastic in their molds but their engineering team is not capable of fixing this issue.
So far this year, I have replaced 2 window regulators in my daughters 2006 Jeep liberty.
Dealer admits they have had to replace a lot of them.. This should be a recall item.
Who do we contact??
edlankford@gmail.com
I also have a 2005 liberty.....does anyone know which VIN numbers got the junk parts??
This has to be the biggest Joke I have ever seen that Chrysler is not ordering a recall, they have to see how many they are replacing and selling.
Anybody been successful in getting reimbursed for their cost??
Ed
Have you guys seen this? Looks like a permanent solution.
http://www.steigerperformance.com/
If the link is not on this page, go to the "Products" link, then click "Jeep"
Overall, with the exception of the windows, how does everyone like their Liberty? Also, on average, after about how many total miles will the windows start to fail?
Thanks
Thanks for the info on the repair kit...Hope I don't have to get it but nice to know its available.
I called the dealership and amazingly, they weren't going to charge me for the diagnosis! I took my car in to get it looked at and told the dealership to also look at the front passenger window because it was being sluggish. After a few hours, I got the call from the dealership saying that Chrysler took care of the cost on the repair. When I asked about the sluggish window, they said that they went ahead and replaced that one too!
So, hang in there Liberty owners! If I can get Chrysler to replace TWO of my windows for free, then you can too! They did mention that it is a case by case basis and that some of it depends upon how "loyal" you are to the Chrysler brand. I own a Jeep and a Dodge, so that may have helped my case...
I agree with you, Chrysler/Jeep will never see me driving any of their products once this goes to the scrap heap. Also, if you have to replace a window, buy it and take it to safeco, they will install for $65 instead of $200 at the dealer. And the guy in the parts department told me that the replacement windows and regulators are from previous years models when they were using sturdier parts...I am starting to search junk yards.
I just can't imagine that there is not someone at Jeep with a conscience who would look at all the sales of these windows and regulators and say "This ain't Right" !
And we the people bailed them out, they should go the way of the edsel.
There is no doubt that the problems with these window regulators are a design issue. There are aftermarket parts availably that actually fix the problem but Chrysler refuses to admit it and at least come up with a replacement part that lasts. The sad part is that they are destroying a good product line to make a few executives and union bosses rich.
Is this the result of someone unsuccessfully attempting to deisgn a safer product... A window regulator that breaks or gives way instead of cutting off someones arm?
It is sad that something as serious as this and as costly to the consumer as this is that the Government has not forced Jeep to at least inform the owners of the vehicles with the cheap plastic connector which VIN numbers were involved so they could remedy the problem before there is a disaster.
They are totally irresponsible and it is a shame that they pretend its no problem, that all the windows fall out of a brand new vehicle.
This guy at Steiger Performance has created a replacement for the plastic part that fails in the regulator, this one made from powder coated metal. He will send the part and very detailed instructions to install for $87. If yours is out of warranty like mine, and you are (or know someone) not afraid to get your hands dirty, this might work for you. I am going to order one today and I will post again after installing it. Wish me luck!
Beachpatty
Shellyprek@yahoo.com
Beachpatty
It isn't an inexpensive repair procedure, either. Consumers are being ripped off for thousands of dollars.
I hope that in all my communication with my friends, family and associates, I have bad mouthed Jeep enough that no one will ever buy a Jeep or Chrysler product again. As a Major Sales Representative in a Huge Textile Market, I touch a lot of people socially as well as professionally and I make sure that everyone I come in contact with knows the story of how Jeep/Chrysler has turned it's back on this huge problem. I pray that no one should ever suffer harm from this problem that was engineered by Chrysler, but should they, I hope it bankrupts this company... Oh!! Wait a minute !! They are Bankrupt !! Then why are they still producing and promoting this Junk !!! Because they are being kept afloat by the Government... Which is you and I !!! Pull the plug and let this joke die !!!
Where is all the Consumer Protection we hear about ??? Is there anybody out there????
Anyone who would like a copy of this Service bulletin dated April 15,2009 can email me at edlankford@gmail.com, give me your fax number and I will fax it to you right away. This is hard core evidence that they know they have had a problem all along. The guys at the parts counter at Moss in San Bernadino said they were wondering why they were selling so many windows and regulators....Duh !!
Took the window and regulator to my local safelite and for $65 they did a beautiful job in less than 30 minutes and showed me why the old one broke. Cheap plastic part. So I saved about $150 because the dealer charges $200 to install the window and regulator.. I tried every parts place including NAPA to get after market windows and regulators but no one makes them. I hope some consumer interest group or government agency catches on to this problem and one day we can all present our receipts and get refunds. This has really been a costly problem for me and I am sure everyone else.
At least one thing you can be sure of, Chrysler/Jeep will never see me, my family or anyone I can convince in their showrooms and we have a lot of new cars in our futures. Ed Lankford edlankford@gmail.com