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Chrysler was very cooperative in assisting with the repairs done at the dealer. The first one cost me $25 and the subsequent repairs were done for $50 each.
Do you have the phone number or person you talked to? I called Chrysler because the dealership told me what you just posted was in the works. They took my information and told me since there is no recall they will have to submit a request on refunding the $150 I was also charged for repairs. I have a 2007 Liberty. I wish Chrysler would be consistent with what they are doing for this problem. I will post what happens when they get back to me on their answer whether to refund money or not. In the meantime, if you have the info on who you talked to that would be great!
We originally took to Myrtle Beach Chryster Jeep (Bobby Gale). (At that point the 1st window was stuck at about 40% down)... We left it there... The said it would be the $200.00 deductible under our warranty...
Called an hour later and said no parts til tomorrow... (this was over a month ago).. When they gave it back to us. We didn't notice until we were almost out of the parking lot, but they window was ALL the way down in the door now... Why?? Because this fool took all of the PARTS out of the door so there was nothing to hold it up.... When we asked him to at least get the glass out of the door ... He said nope... SORRY..
Thanks!! .. You just made is WORSE...
My husband then took it to Tidelands in Pawleys Island SC and the (as a courtesy) got the glass out of the door/applied tape and told us that they knew the parts (1700+ of them for this window) were on back-order and it would be 3 weeks!...
Since then another window went down, and 2 of them still have TAPE all over them... This is the worst customer service!!!.. Be warned... As if the Jeeps are not bad enough, Myrtle Beach Chryster Jeep gets the "award for the WORST customer service ever!!!...
The number I called was 1-800-853-1403.
Hope this helps!
At that time they paid for everything but a $100. deductable (which I guess is standard with an extended warranty even though I do not have an extended warranty) the dealer charged me a $90. diagnostic fee (not sure why . Stevie Wonder could have seen what was wrong) for a grand total of $205.98 out of pocket.
Jeep is reimbursing the entire amount, and stated they will cover all the window regulators for as long as I own the vehicle
The repair that they did required installing new window glass......something about the lift points on the newly engineered parts being different than the original.
It gets very muddied up with just how they are doing the repairs and what parts are being used.
The most important point to bring up when you talk to customer service is that they will not sell you the part that was installed at the factory! They have reengineered the window regulator and discontinued the one they sold you. A company does not do something like this unless they know they have a problem!
Below is the list of parts & part #s for 2006
ITEM PART
NUMBER QTY LINE SERIES BODY ENGINE TRANS TRIM DESCRIPTION
Door, Front, Glass and Regulator
1 GLASS, Front Door
55360374AH 1 Up to 2/25/06. With Lift plate,
Right
DD09984GTY Collision Replacement Glass
55360375AH 1 Up to 2/25/06. With Lift plate, Left
DD09985GTY Collision Replacement Glass
55360998AA 1 After 2/25/06, Without Lift plate,
Right
DD11118GTN Collision Replacement Glass
55360999AA 1 After 2/25/06, Without Lift plate,
Left
DD11119GTN Collision Replacement Glass
2 WEATHERSTRIP, Glass Channel
Run
55360958AA 1 Right
55360959AA 1 Left
3 55360959AA 1 SCREW, M6X1.00X15.5, (NOT
SERVICED)
4 REGULATOR, Front Door Window
04589265AA 1 Used After 2/25/06, Without
Lift plate, Left
04589268AA 1 Used After 2/25/06, Without
Lift plate, Right
55360030AM 1 Used Up to 2/25/2006, Right
55360031AM 1 Used Up to 2/25/2006, Left
5 06504029 7 BOLT, Hex Flange Head,
M6x1.0x20, Regulator to Door
LIBERTY (KJ)
SERIES LINE BODY ENGINE TRANSMISSION
H = HIGHLINE
M = MEDIUM
P = PREMIUM
T = JEEP - 2WD
J = JEEP - 4WD
U = JEEP - 4WD (RHD)
74 = SPORT UTILITY 4-DR EKG = 3.7L V6 Engine
ENR = 2.8L 4 Cyl Turbo Diesel
Engine
ENJ = 2.5L 4 Cyl 16V Turbo
Diesel Engine
ED1 = 2.4L 4 Cyl DOHC 16v
SMPI Engine
DG6 = 4-Spd. Automatic 42RLE
Transmission
DGV = 4-Spd. Automatic VLP
Transmission
DGQ = 5-Spd Automatic 5-45RFE
Transmission
DEH = 6-Speed Manual NSG370
Transmission
DDD = 5-Speed HD Manual
Transmission
DDK = 5-Speed HD Manual
Transmission
AR = use ase required - = Non illustrrated part 2006 KJ
Good luck to all
Best regards
Rich O, N2ZKX
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I went in June, they were on Backorder. Supposed to be in, in August.. I went in August, supposed to be in, in Sept. I just called today, and now they say, there is no "Promise delivery date" from chrysler. Which means it could be another year that I am driving around with tape on my window.. Does Duct tape hold up in the winter?
I am in Rochester, NY, and have called all the Chrysler dealers here, and not one shop has one.
Anyone have any news of a delivery date for these? I hope they are new design!
The Chrysler rep called me shortly after and we had a spirited discussion and he said he would get back to me after talking with the service manager. He called back a couple of hours later and said that Chrysler would pay the bill, and, they were going to replace the whole assembly, window and all, just to be certain this didn't happen a fourth time.
He said they dealt with these issues on a case by case basis and, if it happened to one of the other windows, they would make a determination at that time. He didn't acknowledge that he was aware of a flood of window problems, just that Chrysler would pay for this one. I'm happy until it happens again.
If jeep is listening which i'm sure they are not, I would like a $1,000 check to a least pay for some of your junk product. address is 2217 samantha st De Pere Wisconsin 54115.
Are you calling Crystler customer service before you go to the dealership to get the windows fixed? Crystler is giving the dealerships reference numbers so you will not be charged if the problem is actually a faulty window regulator. Also, they are in the process of refunding me money I've paid in the past as an extended warranty co-pay. I know it's still a hassle having to make the phone call but a ten minute phone call is definately worth the $450 per window they are charging you.
The number I used to Crystler is 1-800-992-1997.
Good Luck!
I was on my way to get my Jeep Liberty, took parts of six days to get the parts to the dealer, and the Service Advisor called to give me a "you won't believe it". Appears the technician was pulling the jeep out of the shop after replacing the rear right window when the front right window disappeared into the track...same as the one they just repaired.
I could tell the SA, who has been really great, would rather have had a tooth pulled than make that call with the problems and the delay in getting the parts.
He's going to talk with Chrysler in the morning and get back to me.
I'll post the results Thursday.
For joevolk, don't give up. When you call the customer service number, you just need to get high enough up the ladder to get results. The person who answers the phone isn't that person. Just remind the rep of all the problems you have found on your Inet searches, plus, they don't want any complaints going to the NTSB as described earlier in these posts.
I sold that piece of junk for $5,000 because a new engine would have cost $7,000 and I was out of warrenty.
I even refuse Chrysler products when I rent and I rent a lot. I just saw where Jeep Liberty is rated as one of the highest repair vehicles in the world.. And I have to say their customer service and customer relations have got to be the worst in the world.
They should have been allowed to follow Lehman Brothers and just disappear.
I walked up to the car after doing some shopping and noticed the rear, left window was down a couple of inches. I thought " Oh man!". I had just used the other rear window to give my ticket to the parking lot attendant and hoped that , just maybe, I had hit the switch for the left window by accident. Nope! When I tried to raise the window it just gave me a grinding sound.
I immediately drove it to the dealer and the service rep thought I was there to schedule the repair on the right, front window for which the parts had just arrived. Of course, he was dumbfounded when I told him. Wouldn't you be?
He's going to call the Chrysler rep in the AM and let me know.
A heads up on the front window replacement. They come from the factory with clear glass but most Libertys have had after market tinting, which is a source of contention. As a rule, the tinting isn't warranteed. However, my position is that if it wasn't for the dealer engineered and installed faulty window assembly, which has been re-engineered and requires a new window, I wouldn't need a new window now. So far, I'm not going to have to pay for the tinting of the new front, left window.
This should all take place by next Tuesday or Wednesday and I'll post the results.
In the mean time, if you've read these posts because you've had like problems, please add your experiences. This and a couple of other sites have been invaluable in getting the repairs done and paid for. Posting is easy!! And it really helps everyone.
http://www.youtube.com/watch?v=Ogy4jogaTmo
http://www.youtube.com/watch?v=Ogy4jogaTmo
Hope it helps.
They also said in the letter that they were doing this to insure good customer relations.
Where have they been for the past 5 years?
I will post when I have cashed the check. Fingers are crossed.
Do you have the proper link to contact Chrysler or can I just call my local Jeep dealer?
Thank you sooooo much!
Work: 800-992-1997
Have your VIN number handy.....
And with diesel prices these days, I don't miss the CRD that much anymore so it was somewhat of a blessing that the engine blew up and I sold it for just enough to pay it off.
Ford here I come.
I finally decided to tear into it to see what the issue was and found the regulator cable had worked itself inside the door catch. This is safe.... God forbid someone is faced with the situation where they need to escape their vehicle and can't.... subversion, fire, etc.
I ran across a website that claims this inherit problem is due to a plastic piece the regulator cable attaches to on the window track. The plastic piece breaks, cable becomes loose, you know the rest. They offer a steel replacement for about $80 each side. Why doesn't Chrysler bite the bullet and do the same instead of throwing known failing partaking back into their product...
Could you please provide me with the website and name of the part please so I can look into it?
Thanks so much.
I will appreciate any advice.
Many thanks
http://www.steigerperformance.com
Good luck!
1st time was on 03/25/2008 Costed $260 plus tax
2nd time was on 10/16//2009 Dealer fixed it for free
3rd time was on 06/01/2011 Dealer charged a deductible of Chrysler for $100