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Comments
Melpolo
thedears
Regards,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Sarah
GM Customer Service
Sarah
GM Customer Service
Sarah
GM Customer Service
Thank you
Joey
We'd be happy to work with you on this. I see you're going in tomorrow to see a mechanic. Just to clarify, is this with one of our service departments?
To assist further (including calling your dealership), we would like to get a Service Request set up for you in our database. Please email us with more information, including your name and Edmunds username, phone and address, the last 8 digits of your vehicle's VIN and current mileage, and the name of your involved dealership. My coworker Christina, who answers inbound email from the forum will advise you further.
Best,
Sarah
GM Customer Service
I have a 2007 outlook with 74,000 miles. Just had it in the shop last week 2 times and ended up with a rebuilt tranny and new timing chain. Was running fine until sunday, (i just got it back on friday) the check engine light appeared again and again I had trouble speeding up while driving. What is going on with this vehicle? I dropped it off again at the shop this evening and they said they will keep it longer to figure this out. luckily they were able to give me a loner car to drive. How long does a rebuilt tranny last?? this seems to be a recurring problem, saturn needs recalls and I think new tranny, not rebuilt!! If this isnt easily resolved I will never again buy another GM product. I have always had them, this will be a hard thing to do.
:sick: :sick:
Busiestmom
I'm so sorry to read that you've had to go back to the shop so soon after having your transmission rebuilt (just making sure - your Saturn's being serviced at one of our dealerships, right?). If you would like to have a Service Request set up so that we can follow up with your dealership on this, please send us an email to socialmedia@gm.com with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and approximate mileage, and the name of your dealership).
Best,
Sarah
GM Customer Service
After reading your post, I can understand why you are dissatisfied. Not only have you encountered concerns with your Saturn, but they came at a time when there were some medical situations going on (I hope you're recovering well from your recent surgery).
If you would like to open a Service Request with us, which would allow us to interact with your dealership on the progress of the repair, please send us an email at one of the addresses in the bio section of my Edmunds profile (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and approximate mileage, and the name of your dealership).
All the best,
Sarah
GM Customer Service
All the best,
Sarah
GM Customer Service
KMP420
I apologize for your frustrations and concerns. Have you spoke with GM Customer Assistance? Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to hearing from you further.
Christina
GM Customer Service
How do I email you directly? I didn't see an email. I have all the information you requested.
Thank you!
KMP420
I found out today that the transmission had a catastrophic failure and that they will need to put in a remanufactured (not rebuilt) transmission. We purchased this vehicle 6months ago from the dealership we are working with. I was hoping to reply to you directly via email, but I am not quite sure how to do this. I have not spoken with GM Customer Assistance.
Thank you for your time!
KMP420
Durango? Explorer? what to do? Might be the first time i have driven a non GM since i drove a Jeep in college which coincidently had 213,000 miles got better gas mileage and the soft top didnt leak as bad as the Saturn sunroof.
We are going through this very same thing right now. I have the bulletin sitting in front of me. Unfortunately our 5yr or 100,000 mile warrantee expired last month. The 3-5R Clutch Plate Wave broke and our transmission had a catastrophic failure to the tune of $5,110.70. The dealership told me and I quote, "I am 99.9% certain GM will cover this." Guess what? Nope, he said they were going to cover a portion of it. I am sick to my stomach over this! We purchased the vehicle used 6 months ago and when I asked the dealer what the trade in value would be they quoted me $10,000 LESS than what we purchased it from them just 6 months ago. Damned if we do damned if we don't. I pretty much blew a gasket when the sales guy gave me the trade in value. What a joke! So basically, they want me to fix it for $5,000 + and would only give me $11,000 for it. Of course, I am not this stupid. I am hoping I can get the entire cost covered by GM. It is obvious by the bulletin that this was a problem that they are aware of. The scary scary thing about this is our 20yr old daughter was driving the car in a very dark and isolated area when it began breaking down on her. Seems to me this is a safety issue that very likely depending on the speed you are traveling and where you are traveling that this could result in death.
I've seen your posts on a few different threads, and will try to post in a few different areas to hopefully get in touch.
If you would like, we can look into recall or warranty information with the last 8 digits of your VIN, or can assist in working with a dealership to get any existing concerns diagnosed and resolved. Please send us an email at socialmedia@gm.com with more information (your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
Best,
Sarah
GM Customer Service
You can email us at socialmedia@gm.com (please include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
Regards,
Sarah
GM Customer Service
All the best,
Sarah
GM Customer Service
The 8 VIN 8J155126
Thanks
Mark
I'm sorry to read about your Outlook's transmission failing out on the freeway - sounds as though everybody's okay?
We can certainly open up a Service Request to explore what options may be available; please send an email to socialmedia@gm.com with the following information:
your name/Edmunds username
phone and address
the last 8 digits of your VIN
approximate mileage
the name of your involved dealership
My coworker Christina, who answers inbound emails from the forum, will assist you further. We can't guarantee cost assistance, but we will be thorough in our evaluation.
Regards,
Sarah
GM Customer Service
I certainly can understand the difficult situation you are in. What we can do is set up a Service Request to explore what options may be available; please send an email to socialmedia@gm.com with the following information:
your name/Edmunds username
phone and address
the last 8 digits of your VIN
approximate mileage
the name of your involved dealership and description of recent visit(s)
My coworker Christina, who answers inbound emails from the forum, will assist you further. We can't guarantee cost assistance, but we will be thorough in our evaluation.
Regards,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
If we can be of further assistance, please contact us at socialmedia@gm.com
Sarah
GM Customer service
We are taking the car to a trusted mechanic for repair and then to the auction. We will be moving back to FORD products.
Thank you for taking the time to post your concerns. If you would like to email us with your contact information, VIN, and your dealer of choice, we would be happy to look into this further for you (SocialMedia@GM.com). What has the dealer said regarding your concerns? I look forward to your email.
Christina
GM Customer Service