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Comments
No, it is not a recall, it's only a TSB or a Technical Service Bulletin notifying GM service departments of a known problem and how to deal with it. Judging by the number of posts on just this one forum regarding this well known issue, it make one wonder what it takes to trigger a recall for a potentially dangerous defect.
Did you email socialmedia@gm.com, or did you contact a different email address? Either way, if you wanted to send us the last 8 digits of your VIN I can check to see what's happening.
Sarah, GM Customer Service
While speaking with the Attorney Generals Office, I was told that perhaps the transmission issue faced or facing many Outlook, Acadia, Enclave, and Traverse owners may be of interest to the National Highway Traffic Safety Administration. That is the agency that decides if a safety issue warrants a recall from the manufacturer.
Help us all by looking up the following site and filing a safety complaint and tell your story. If enough of us register our tansmission problems, it may eventually lead to a recall of the transmission from GM:
https://www-odi.nhtsa.dot.gov/ivoq/
www-odi.nhtsa.dot.gov
Good luck, let us know if you have any results.
Another issue I've had is my airbags. I did the recall, but apparantly there was 4 error codes and GM only specified 2 in the recall so the other 2 will have to be fixed at my expense even though I never had problems until the 2 error codes from GM popped up. The airbags have never been deployed but I'm going to have to pay $987 to fix them. That is crazy, to me it sounds like a manufacture defect.
I am very dissapointed in my GM experience!
Sarah, GM Customer Service
After looking into this further, I agree with the previous agent’s position that was made and communicated to you.
We apologize we were unable to honor your request. Saturn looks at each situation individually and is unable to provide assistance at this time.
If you should need to contact us in the future, simply reply to this message or call our Saturn Customer Assistance Center at 1-800-553-6000. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.
Sincerely,
Michelle, GM Customer Service
michelle_renee@gmexpert.com
After reading this from GM i was :mad: . it is the holiday and me and my family are stuck at home not able to do anything
I am thinking about getting a class action, but I need more people out there to pitch in or sign a waver to get this class action going. I had told GM that my vehicle was not safe for the road and what GM does is turn their back on me and all the GM vehicle owner out there.
:mad: "SO GENERAL MOTOR COULD READ IT" :mad: :sick:
As you were notified by my colleagues, we have received your e-mail about your concerns with your vehicle. They have been properly documented so many departments within General Motors can read it.
Our position still stands that we have previous made and talked with you about. We apologize we are unable to honor your request as we look at each situation individually and we are unable to provide assistance at this time.
If you feel you need further assistance you will want to call the number that was left on your voicemail of 1-866-790-5600 ext. 32977.
Sincerely,
Michelle, GM Customer Service
michelle_renee@gmexpert.com
Sarah, GM Customer Service
https://www-odi.nhtsa.dot.gov/ivoq/
We're sorry to hear that your Thanksgiving holiday was interrupted with this transmission problem on your Outlook. Please keep us updated on the progress of the repair!
Sarah, GM Customer Service
Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
So remember to be polite, lie about not having a problem with paying for their problem, and buy another car from them because now you should trust them.
I am beginning to think that my former favorite car company got more from the politicians during the bail-out than just millions of our tax dollars. GM seems to have also borrowed a politicians sense of integrity --- honesty only when it suits their purposes.
Myself, the car dealership has had my vehicle hostage for eighty days even though I have paid (under protest) for their $498 'diagnostic' which I did not authorize, has turned away the tow truck operator that I hired to take the Outlook to another dealership, and does not seem to care about having the Attorney General involved nor having a DMV Complaint filed against them.
Yes, I did actually start out through proper channels, with a lovely woman named Heather from GM Customer Care (talk about oxymorons) who put me in touch with Matthews Auto Group of Vestal, NY to have the car diagnosed (drain the fluid to check for metal shavings). I am an easy going guy, known for being calm, but when someone from 'Customer Service' starts lying to me and wants me to lay down and happily fork over $1800 my attitude changed. GM Customer Care did not care about a dealership raking their name through the dirt or about the little guy, their customer for four GM products in twelve years. $1800 to the little guy is something worth fighting for. $1800 for the likes of Matthews Auto Group and GM is a nuisance and not worth Customer Caring about.
My advice, stick with getting the transmission fixed at a GM dealership because that is the only way to get reimbursed when GM is forced to take care of their mess through a NHTSA mandated recall. Call your local Attorney Generals office to have your complaint on file, and go to the NHTSA website to help all Outlook, Traverse, Acadia, and Enclave owners get their transmissions fixed. If you have problem with the dealership, at least in NY, your greatest advocate (besides a lawyer) will be the DMV through a Repair Service Complaint.
Smile, and don't forget the "Thank You" letter.
Were you able to make contact with Justin? Let me know! I can check into your Service Request for further details if you have been unsuccessful in connecting with your agent.
Sarah, GM Customer Service
I didn't respond to one of your previous posts as you stated towards the end that you had obtained legal representation and I would not be able to assist. Is it still the case that you are working with a lawyer?
Sarah, GM Customer Service
Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
Sarah, GM Customer Service
How is everything running now that you have your Outlook back? If there's anything you would like for us to follow up with your dealership on, please email us at socialmedia@gm.com (include a brief summary, your name and contact information, and the last 8 digits of your VIN).
Sarah, GM Customer Service
Here I am again with the same chugging shifting problem and sometimes at a standstill lunging feeling. Finding out now that GM wants $3,500 to fix leaking seals. Gears 1,3,5 are leaking and causing this shifting and lunging, chugging problem. Why did they not see this in the beginning. It got so bad lunging that it set off the sensors with repair notifications on my dash.
So I have paid a lot of money since 90k miles to find out that they will not cover the initial problem with my car and I am stuck now that it is out of warranty for the entire cost. I am taking this matter up with attorneys because this problem was under warranty way back when.
Now I have a worthless car.
We're sorry to hear about the transmission in your Outlook. It looks as though you may be working with your dealership to get this worked out; if you would like for us to check in with them at all on this, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a brief summary of the situation).
Sarah, GM Customer Service