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Well, GM could continue doing what they do best. Turn there back on all of us (GM vehicle owner) or they could start doing something rite now, or end up like TOYOTA.
TOYOTA: Lexus LS400 that, in six separate incidents, accelerated on its own and nearly caused several dangerous rear-end collisions.
2008 Saturn Outlook: Same thing happen to my 2008 Saturn Outlook and I call, email, and letter to GM and they told me is not there problem and not enough complaint out there.
Toyota: but with all the issues we've had with Toyota, I would have liked to see them step forward and do the right thing. So many of the letters we've received say, 'Sorry, it's not our fault, it's yours.' "
GM: Letter and phone call to me, " we are sorry to hear that you are having problem with your GM vehicle but we can't help you at this moment ".
Toyota: Payout from Lawsuite :sick:
GM: Payout from Lawsuite, WHEN? : :sick:
General Motors and Ford Motor Company cooperated in 2002 to create a new automatic transaxle, designed for transverse engine applications in cars and light trucks. The companies jointly committed to investing US$720 million in their manufacturing plants to support the new transmission.
Each company will name and manufacture the transmission separately:
Ford builds the 6F50 and 6F55 at their Van [non-permissible content removed] Transmission Plant in Sterling Heights, Michigan, and in the future at Sharonville Transmission in Sharonville, Ohio.
GM builds the 6T70 and 6T75 at Warren Transmission in Warren, Michigan with production starting in July, 2006.[1]
Ford claims the 6F50 is designed to handle 300 hp (224 kW) and 280 ft·lbf (380 N·m), while General Motors rates their 6T70 to 315 hp (235 kW) and 280 lb·ft (380 N·m) and the 6T75 to 315 hp (235 kW) and 300 lb·ft (407 N·m).
Ford appears not to have made a public statement regarding the 6F55's maximum capabilities, but uses it in AWD in the Taurus SHO with an engine rated at 272 kW (370 PS; 365 hp)and 475 N·m (350 lb·ft) of torque (Final drive 2.77:1).
The first application of the technology is in the 2007 Ford Edge and Lincoln MKX crossover SUVs, as well as the Saturn Aura sedan and the Saturn Outlook crossover. It was also used for the Pontiac G6 GTP models and the GMC Acadia models for 2007. Prior to 2009, this transmission had issues caused by a very weak 3,5,R wave plate, which made this transmission prone to failure in GM products. Updated wave plates were released for many clutches in 6T70. The old design wave plates weren’t stress relieved and could break with use.
Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
We're glad to hear that everything has been resolved so well! Take care!
Sarah, GM Customer Service
thank you
We're sorry to hear about your transmission! Have you made any progress on this since you posted? If you're planning on working with a dealership, or have any questions about that, please let us know! We can be contacted at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
If you can get rid of your saturn do it! The only way you will get anything out of GM is through a lawsuit!
We are still out 2,000.00 because of bad transmission that ALOT of saturn owners have had same problem.
Thanks for your response. The dealer looked at it this over the past two days and is recommending a total replacement of the transmission. His original estimate was between 2800 and 3800 and he's now at 4k or more.
My concern is multifold: this isn't a 'hard miles' situation. We are still at 91k miles and are outside of the warranty period but only since July. If we were outside of the mileage I would understand, but this has been a gently driven car - my wife drives the kids to and from school in it and not much more.
We have had a myriad of problems including the headlight issues and airbag issues. The headlight recall came out after we had replaced both sides multiple times. We have an issue with the airbag but the same dealer refuses to even acknowledge that there is a recall out dealing with that system (Recall 01 - ID # 07V062000 - AIR BAGs:FRONTAL:SENSOR/CONTROL MODULE).
The net is rife with posts about transmission issues. To be honest, the tow truck driver who picked it up identified it as an Outlook and then said 'Transmission go out?' This isn't an uncommon problem and I'm hoping you might be able to help toward a positive resolution. I believe that GM stands behind their products and appreciate whatever help you can be.
Jason
Thanks
Jason
I'm hoping they can see reason here. I don't think that's impossible.
Regards,
Sarah
GM Customer Service
Small for this car. Goodluck!
April 2011 I had a new transmission put in my 2008 outlook at 63,000 miles. I thought this would resolve the problem but a year and a half later my transmission went out again. Luckily I was still under the powertrain warranty. This time they didn't give me a new transmission. They fixed the 3-5 wave plate and a couple other things.
New in this case is not always better especially if a new transmission has the same problem as the old and if you are out of the powertrain warranty chances are it won't happen again until after the 12 months 12,000 mile warranty.
I also had airbag issues. I had more error codes than GM specified in their recall and they refused to cover them even though the initial errors caused the other errors. I had to end up paying $1,000 for the airbag repairs.
GM customer service was no help to me at all
I have been in contact with the NHTSA to be sure that they recognise that the problem is more widesread than just the Outlook, that it also occurs in the Acadia, Traverse, Enclave, and many other GM vehicles. This transmission was a design collaboration between Ford and GM, but the independently manufactured Ford version has not experienced the wave plate disintergration issues.
Please file a complaint with the NHTSA to help facilitate a recall for all of us.
There are three methods you can use to contact the NHTSA if you suspect a safety-related defect in your vehicle. You can take any (or all) of the following actions:
Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
Have you made any progress on this since your last post? I realize it's been a few days and wanted to check in to see if you had a plan of attack or not. While I can't provide any technical insights, we're available to check for recalls or work with you through the process of getting this looked at by a dealership.
Sarah, GM Customer Service
Is the situation with the AC system current or has this already been resolved? do you have any current concerns on your Saturn?
Sarah, GM Customer Service
How did your visit with the dealership go today? Please keep us posted!
Sarah, GM Customer Service
Do you have a Service Request (71-**********) number you could forward us at socialmedia@gm.com?
Sarah, GM Customer Service
We ended up taking the vehicle to the dealer. According to the dealer they ended up having to replace the transmission with a new one. The saturn had only 30,000 miles on it when the transmission failed.
So now here we are almost two years and 33,000 miles later and the transmission is starting to do the same thing. Slipping and not engaging properly from a standstill. Called the dealer a few hours ago to find out that they want $80.00 up front in case we decide not to repair the transmission with them and that the new transmission is out of warranty. In other words, we'll also have to pay for the repairs.
I am very dissapointed in GM and plan on fighting this all the way. Especially since I just found out the so many other Saturn owners are experiencing the same problem.
I know that the diagnostic fee can be burdensome. Are you thinking about working with your dealership still, and are you already engaged with Customer Assistance?
Please let us know if we can look into anything further for you! We can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a brief summary of the situation thus far).
Sarah, GM Customer Service
My wife is currently has about $7k of negative equity with our Saturn Outlook. Now, a $3500 (or more) new tranny sure wasnt expedted. Her waranty ended in November 2012...the day before our son was born :_( We need this vehicle to haul around our 4 young children.
Can you help me understand how a recall might affect my Outlook? We need a new transmission. I know we cant be sure, but for the purposes of this question: if a recall somehow occurs with anything to do with the tranmission and I have had the transmission repaired or replaced by an independent service professional, will this vehicle still be covered under any recall? Is it necessary for the purposes of a recall to only have a GM shop do any or all repairs? What if the new transmission was purchased directly from GM. I could really use some guidance on this issue.
I fear putting another $4k into this car with a tranny that has a history to not last very long may not be a wise decision. I have not contacted any legal advice on this matter, but wonder what others have found out???
Thanks for all your help.
If you were to have this repair work performed and a recall were to come out afterwards, we could definitely look into reimbursing you for partial if not full cost. This would apply even if you worked with a non-GM shop before the issuance of a recall.
If you did purchase the parts from us and had them installed elsewhere, we would still have a replacement parts warranty on a transmission for parts only.
I hope this helps!
Sarah, GM Customer Service
Well, I am posting this so that I am completely fair to GM.
Earlier I posted that my transmission had been replaced at 30,000 miles and I started experiencing skipping again at 63,000 miles. The dealer had already hinted that since the power train was out of warranty I would have to pay for repairs.
So here's how it all came to an end.
I contacted GM and opened a case number prior to the dealership even looking at the vehicle. Kathy, the rep I spoke with, empathized with me and opened up the case and reffered it to a district Manager.
My wife set up an appointment with the dealer to diagnose the problem last Friday. We dropped of the vehicle Friday morning.
Within an hour the District Manager called me to explain that the vehicle was out of warranty and that at best GM might cover a small portion of the cost to repair the transmission. I told him in a very polite and respectful manner that this was unacceptable to me. Even if the vehicle was out of warranty, I do not expect to perform major repairs to the transmission every 30,000 miles. He agreed with me and we agreed to wait until the diagnostics were complete before making a final decision.
About 2 hours pass and Ray, the service manager, calls my wife and explains to her that the repairs will cost about $1100.00 but that since we have been in touch with GM, they would cover the costs of the repairs and we would only need to pay $100.00 for the deductable.
I found this offer to be fair and we proceeded with the repairs. The transmission is no longer skipping and they explained that the transmission control module was damaged.
One thing that was kind of shady was the fact that the dealer had stated a couple of years ago that the transmission had been replaced. On Friday, the District Manager told me that the only thing that had been replaced was the Clutch plate. When I told him that the dealer claimed the transmission had been replaced he said it might be a coding error on his part. He said he would get back to me but hasn't yet. So I'm thinking my transmission was never replaced.
In any case, I think that GM and Ray did the right thing here and repaired the problem with minimum investment on my part.
Thank you Ray and Thank you GM!
Good luck to all that are having problems with this vehicle. And I appreciate all your support.
First thing I will say is what was said to me: Cost assistance is determined on a case by case basis so all members may not get the same resolution.
That being said, about two weeks ago, my wife and kids were driving and the transmission went out without warning; wouldn't stay in upper gears, reverse was gone. Classic wave plate symptoms. She parked the car, we had it towed to Tom Gill Chevrolet in Florence, KY.
I called and explained and, site unseen, was given an estimate between $2800 and $3800. We kind of swallowed our tongues, but with three kids and one wage earner, there aren't a lot of options.
Our Outlook (07) was technically out of warranty by several months, but it was under 100k and gently driven - pretty much day care and grocery store. I found this website after a little research and was surprised to see such a recurrent problem. We had suffered the issue with headlights multiple times as well as a couple other problems.
I posted, got some rather discouraging responses from the general public and then heard from Ashley with Customer Service. She asked a few perfunctory questions, got my email address and phone #, and it went off-line. She contact the dealership, discussed the matter...
A couple days later, I got a call from the service guy at Tom Gill (Michael Monday) who said that GM may be willing to assist, but they wanted to understand precisely what had happened. We had to authorize a $1900 bill for removal and diagnosis of the problem, which we did. They did their thing, confirmed that it was the wave plate and contacted the District 12(?) manager to discuss. Then Michael contacted me to discuss options:
Option 1: GM would offer us an additional $2k toward a trade in
or
Option 2: They would prorate the work based on mileage and time past the powertrain warranty; in our case, the cost would be $800 total out of pocket.
We took Option 2. They have the car in shop now and we're hoping to have it back within the week.
GM did the right thing for us, hands down. Thanks to Ashley, Tom Gill Chevrolet and the District 12 GM.
Jason Wilson
Thank you for taking the time to post! I have passed your compliments along to Ashley, who I'm sure will be pleased.
All the best,
Sarah
GM Customer Service
We see you're working with the dealership on this. If you want for us to do any follow-up with your dealership at all, please contact us by email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a brief summary of the situation).
Sarah, GM Customer Service