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Frustrated Chevy Impala Owner
Are you planning on getting this checked into by one of our dealerships? We're available to assist in that process if you like. Please email us at [email protected] with more information (including your name and contact information, the last 8 digits of your VIN and mileage, the name of your involved dealership, and a brief recap of the situation).
Sarah, GM Customer Service
Sarah, GM Customer Service
A couple of months ago I clipped a curb at an odd angle, and while I did not flatten the tire, there was some damage to the wheel, so my mechanic suggested that I change the wheel.
Without realizing the ramifications, I went to the local junkyard and purchased another Chevy wheel for my car and had a spare tire put on the wheel and had it mounted on the car. The junkyard offered me $20 for the old wheel, and I thought, why not, and let them have it.
After changing the wheel, the dashboard computer told me that I needed to service my tire monitoring system. I figured this was because of the new wheel, so I just hit the checkmark button and went on my merry way. The message because persistent after a while, and so I decided to check into how to make it go away.
Apparently, there is NO WAY TO SHUT THIS OFF! If anyone knows how to do this, please post a solution. The solution that I got from Chevy was that I need to spend the $200+ for the new wheel with the air pressure monitor. Sorry Chevy, but that is NOT going to happen. I was able to get a perfectly good used replacement wheel for $20. Why should I pay $200 MORE plus the labor charges, etc. etc. etc. just to have one tire with an air pressure sensor that I really don't care about!
Also, for those of you measuring your gas mileage, be careful, and don't believe the dash computer. I use my gas station receipts, odometer and a little program called Excel to calculate my mileage and it is always LESS than what the dashboard computer reports.
Just another way that Chevy makes you think you are getting a good product when all they are trying to do is suck the money out of your wallet.
Good luck everyone, and don't clip those curbs! Expensive mistake!
Frank
We can look into reimbursement, although we cannot guarantee what the results of our inquiry would be up front. Please email us at [email protected] with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
We're sorry to hear about these troubles you've been having with your Impala, as well as the communication difficulty you've experienced with our Customer Assistance Center. When you called, did they set up a Service Request (71-**********) for you? Please forward us that number or the last 8 digits of your VIN via email at [email protected] with a brief summary of the situation and we will check into what happened with this.
Sarah, GM Customer Service
What are your plans for getting this checked into? If you are planning on working with a dealership on this and would like for us to stay with you through that process, please email us at [email protected] with more information (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service