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Comments
We bought this thing not even a year old, but of course problems started after warranty. GM referred us to dealership where we bought it, but just our luck the dealership where they foisted this thing off on us went out of business. I know two other people with the instrument cluster issue. Why is there no recall?
I would like to look further into your situation. Could you please email me your VIN and the involved dealership?
Thank you,
Caron, GM Customer Service
Please email pr@edmunds.com Friday, April 29, 2011 to share your story.
http://www.msnbc.msn.com/id/42857117/ns/business-autos
My Trailblazer is having the same issue with the instrument cluster, yet the Trailblazer model was excluded from the recall. From the multiple complaints I'm finding on numerous forums such as this one, I'm not alone in wondering why. I use this car to transport not only my children to school, but their friends as well. I am scheduled to drive and chaperone a field trip later this month. That's going to be pretty tough, not to mention extremely dangerous, when I can't tell how fast I'm driving. When all is said and done, I'm going to be out about $800 getting this thing repaired The Chevy dealer refuses to fix it until they complete (and charge me for) a diagnosis visit. Including the diagnosis visit, I will be without the car for three days as they tell me the repair will take 2 days.
I understand your frustrations with your situations. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. If you are unsure or uncomfortable please feel free to inquire with the host, or send me an email with your telephone number and I can give you a call. Second, the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above.
Caron, GM Customer Service
I would love to have my dealership check out my problems, but I cannot afford it right now. I bought the car used in June of 2010, so no warranty is still in place.
I understand however in order for us to assist in setting up a case the vehicle must first be diagnosed by an Authorized GM Dealership. So if you would like to precede with this please let me know and I will get the necessary information from you.
Thank you,
Caron, GM Customer Service
I previously submitted problems with the RPM Gauge on my '03 GMC Envoy, pegging out straight south on the display. Now I am having fuel gauge problems, not registering the correct amount of fuel in the tank. On Tues my wife was at one of the busiest intersections in town when the Envoy stalled out, could not get it to start, fuel gauge registered 1/4 gas, she had it pushed to the nearest parking lot. I met her and decided to put more gas into it and it started. Now my RPM and Fuel gauges are messed up. Thankfully she was not entering the intersection when it stalled, she probably would've been rear-ended. This is definitely a possible safety issue. I just hope GMC does not wait until someone gets hurt or worse to take action. There are too many Envoys out there having these same issues to be ignored by GMC. Frank
I apologize for the issues you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Now that you have gathered enough information to approach GM with, what is your next course of action? I know you tell the customers to go to the dealership, but that only costs more time and money because the stealerships will only gouge the consumer. Now, that you have read where customers have safety concerns, how would you like for these to be addressed? Will GM wait for someone to die before they acknowledge a flaw in their product? Based on the inactivity and PR speak, I believe they will.
All consumers need to flood nhtsa.gov with phone calls, emails and whatever else. Again, GM has proven they will not respond until pushed by the government......even after we tax payers help to bail their sorry butts out.
:mad:
I understand your frustrations with your situations. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. If you are unsure or uncomfortable please feel free to inquire with the host, or send me an email with your telephone number and I can give you a call. Second, the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above. I hope everyone has a great weekend!
Christina
GM Customer Service
Christina,
Thanks for the offer, but I am already been that route. I spoke with customer service who put me in contact with someone in my area. The result? I was told to take my Envoy back to the dealership and they would give me an estimate on the repairs...at MY cost. Oh, and I forgot, he did apologize for the inconvenience. Whatever that is supposed to mean.
As I have said many times in this forum. I worked for GM for over 20 years. I was a part of the old PICOS studies in the late 80's/early 90's when GM allegedly squeezed their suppliers for substantial cost reductions and allegedly the suppliers provided substandard materials. Research what happened with head cover gaskets on many engines in the mid-90's.
I apologize for your frustrations. Can you please emaile me your VIN? I would like to look into this further for you.
Christina
GM Customer Service
All... please note..
If you have specific information for gmcustsvc, put it in an e-mail... not in the forums!
Thanks!
kyfdx
Host - SUV Forums
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My newest issue is my headlights have just decided to stop working. Its not the fueses, or the bulbs but they told me it is either faulty wiring or the cluster. So $500 will be pulled out of the savings and blown on something the damn comp should pay for. Never again a GM vehicle!!
Help!
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
If you wish to contact gmcustsvc with your personal information, just click on the membername, and their e-mail will display..
Thanks!
kyfdx
Edmunds Price Checker
Edmunds Lease Calculator
Did you get a good deal? Be sure to come back and share!
Edmunds Moderator
I apologize for your concerns. If you would like to email me your VIN I would be happy to look into open recall information for you. Have a great weekend!
Christina
GM Customer Service
Ray (rayhitch)
I apologize for your frustrations. Can you please email me with your complete contact information including a good number to reach you, current mileage, and involved dealer? I look forward to your response. Have a great 4th of July weekend!
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Go through the motions of sending in your VIN to GM social media, await GM's call from customer service, and then go make a complaint to NHTSA (safercar.gov). Social Media nothing but lip service.
Julie Hopson
2005 Envoy purchased new from Crown GM St Pete Florida
Fuel Gauge inoperable/Check Engine Light always on. Only 4 more payments and the POS is all mine.
Could you please e-mail me the address to ISS, or their website address. I would love to get rid of my failed instrument cluster. Did you have to have your mileage reset? If so how did you do it? Please post a message in here, and I will receive it.
Thanks, Pocket