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Unfortunately, the warranty is currently expired.
However, Today 8/26/2011 @ apprx 6:45am After refueling the fuel gauge began malfunctioning. It would reflect the gas level as full then go directly to empty, to include displaying the empty gas indicator light. The owners manual did address this issue and suggests to reset the fuel cap and then after a few starts it should correct itself. However, this is and was not the simple fix it appeared to be in the manual. PLEASE ADVISE if this problem has been considered a recall or if there are options available to have this problem corrected? Any assistance or guidance would be greatly appreciated. Thank you
I dont sit around browsing gms site to see if any recalls come up on my truck,,I love my truck,, but have been in a rental again for 2 days, and still NO truck! Dealer doesnt want to help with cost as all, and states Gm doesnt help with this issue.. I have done some research and found
People everywhere screaming and what does GM do? Nothing. I think class action sounds good. This is crazy. Who's gonna buy a car from me, with safety issues and problems thru out the entire vehicle? And new ones creaping up, one the other gets fixed. Like a bacteria!
In the past 6 months I have had a "cluster" of issues. The IPC panel Intermittantly works - about the last 4 months or 83,000(gas gauge issues for years), Brake & tail lights replacing every week, front end clunking, windows didnt work, ac blowing hot air. Car went dead, jumped it, then a/c and windows don't work. Had Aamco change main relay that was 150.00(It fixed windows and hot AC). also had to change front bearings and suspension control arm, that was 330.00(clunking so loud and car felt out of control). Now today IPC panel out completely(ran out of gas AGAIN), also speeds 1,2,3,4 out on a/c control switch.
Took into Cutter(ALA) here in HAwaii and they: started w Diagnostic - $130.00 firm - no budging! 6 hours after dropping off, they say can't find short so have to change the Entire cluster panel, hopefully will fix - need to order part from mainland(1 week) and to change = $500, the 2 brake/tail light balises(sp?) - need to be ordered as well & changed - $200.00 - Wheel alignment for bearings/suspension bar change out last week - $99.00 , A/C speed control part $40 dollars &$100 to change out, $595 for 90,000 service. So, where am I at with charges? Looks like 1600.00 to get my Envoy out of Dealership?? I might have to let them keep it. These are all KNOWN TSB's with Investigations attached and they are ALL - safety ISSUE's completely. This is a joke Come on GM, Help me out here!? - Caron, Christinia - I see that you are out there..?
i apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
My fuel sensor went out like 3 years ago. Probably around 70,000 miles on it. Luckily I've been a master and re-setting my trip odometer EVERY TIME I fill my tank up. But how obnoxious!!!!!!
My RPM gauge has been all over the place for the past 1.5 years. Sometimes it reads 7 RPM, sometimes 2RPM, sometimes nothing. All depends on what kind of day it's having.
Oh and for those having A/C Issues (My car stalls on/off too but no one can figure out why?..great!)..But back to A/C issues. When I bought my car in 2006 with 12,000 miles, the 3rd month I had it the A/C would turn off if I turned it on level 5. I live in AZ, it was 117 last week. Luckily it was still under warranty and covered.
Here's the best part and what brings me to this forum - took my vehicle in last week to certified mechanic I use (and a lot of people throughout the valley) and he tells me that GM put out a service contract on the fuel sensor problem.
Service Contract 10054A and to contact them so they can fix it. I called them today - it's only good for 120,000. Ummm really? I have 130,000 so therefore they won't fix it. HA HA REALLY?! This is such an obvious problem...SO obvious that they put service contracts out but FAIL TO NOTIFY ANY OF US, and this has been broke for years. SWEET, GO GM!
So I call GM Customer Service at 800-252-1112, get transferred to the Philippines where a customer service rep tells they will try and work on helping me resolve the problem. AND I have to take it to the GM dealership, pay the diagnostic fee and go from there, but she can't guarantee anything.
Hold up, back up the truck. I had my vehicle checked, computer hook up and diagnosed for FREE by 10 different certified mechanics over the past 5 years..ALL of which say - FUEL SENSOR BROKE..but they want me to pay $100 or more to get my vehicle diagnosed by a GM dealership service department before they can tell me if they will in fact fix the problem.
A-M-A-Z-I-N-G
CDunning
I apologize for your frustrations. Do you have your case number? Will you please send me your VIN? I look forward to your response.
Christina
GM Customer Service
i apologize for the problems you are experiencing with your vehicle. Are you working with a GM dealership or an independent mechanic?
Thank you,
Caron, GM Customer Service
Could you please email us your VIN and current mileage? We would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle? Were you planning on taking the vehicle in to your GM dealership to be diagnosed? Could you please email me your VIN; I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Could you please email me your VIN and current mileage? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I have been a loyal Chevy/GMC customer for over 13 years, but now my loyalty is in jeopardy because of the inferior product that is being produced. I am still a fan of the Chevy/GMC products made prior to 1995 , but hopefully something can be done to restore my faith in the newer products.
I apologize for the problems you are experiencing. I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please include your screen name used on the forum?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for your frustrations. Can you please email me your VIN? I look forward to your response.
Christina
GM Customer Service
Nice to know that GM will install FAULTY equipment into their cars yet will not pay 100% to fix the issue. Good to know this is the type of company I purchased from, now I never know to make that same mistake twice. Funny thing is we were shopping for a new car for my wife and her first choice is the Acadia. Well, you can forget that from happening.
I have spent probably 5+ hours trying to resolve this issue with GM in the past week. Spoke with Tracy, Kat and was promised a call from "Oscar" who never seems to be around when I call there or when he calls me he only calls my home number during the day and not my cell # which I have given them every time I have spoke with someone. When I asked Kat (a supervisor) who I could mail a letter to to explain my disgust with my treatment, she send to, I quote "Address it to whoeven I want." She was the rudest of them all, wouldn't even respond to me when I was asking questions.
I am told the 50% is only a "courtesy" despite them admitting in the letter the sensor will wear prematurely (admitting it's faulty and won't fix it??).
I am spreading the word far and wide on what you can expect from GM if you buy one of their cars. They've lost me and my family and I hope I can prevent many others from making this same mistake.
I am writing up a letter to Jim Moloney, Dan Ackerson (CEO) as well as the dealership I purchased it from to let them all know the type of "service" they are providing their customers. I encourage everyone suffering from this same issue to do the same. Too bad, I like the Envoy quite a bit otherwise.
I apologize for your frustrations with this customer satisfaction program. We seen many people were having these concerns, which were outside of warranty, and are offing assistance. I apologize you are unhappy with this resolution.
Christina
GM Customer Service
http://www.autoxpresstech.com/index.php?p=1_14_Chevy-GMC-Cluster-Repair
I only wanted to see if I can troubleshoot the fuel gauge problem, and now see that this is a huge probelm with these vehicles. Now that I too am over 120,000 it looks as though we are screwed once again by GM!
We also are now experiencing the same idle prob's as all these I am reading. Looks like I better trade this thing in before I end up coughing up Thousands of dollars for something GM knew about and tells no one!
As I explained to my wife, I want very much to support the American car companies, but this is BS...again, and again, the same old issues...
Before I do this however, I have good Cousel I will talk to. GM obviously knew this issue was there, yet says or does nothing.
I apologize for your frustrations. Can you please email me your VIN and contact information? I look forward to hearing from you.
Christina
GM Customer Service
Anyway, I do not have your email to send you the info you requested. Please let me know what that might be.
Just click on my user name and my email is listed. I look forward to your response.
Christina
GM Customer Service
And now the problems with the gas gauge and check engine light. My husband was laid off from his job and we can't even afford the 1/2 that GM is offering to fix the thing.
I also have a 1994 GMC HD3500 that has a known issue with the glow plugs.... Going back to Ford next time we buy a vehicle!
Tricia, GM Customer Service.
I apologize for the problems with your vehicle. We would be happy to assist in setting up a case with GM Customer Assistance. In order to start the process we will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email addressed to Christina. Also, could you please provide a description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
Tricia, GM Customer Service.
Has anyone else had these fan issues??? I am lost as to what to do now! I can't sell it like this and if I trade it , I won't get squat for it! I really can't afford a car payment now anyway. Guess I will buy me a few mules to hitch it to!!
About 3yrs ago my tailgate window stopped working at that time I was under warranty so they fixed it...well it went out again last year and I had to pay $400 to get it fixed..well guess what...the tailgate doesnt work now and they want to charge me $150 just to look at it and also told me that the warranty for that fix is up so I will have to pay to get it fixed
Now my driver window doesnt work...THIS WAS THE WORST PURCHASE I EVER MADE IN MY LIFE and GMC doesnt want to do anything about it