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I looked up your VIN in our systems here and did not see any open safety recalls on your vehicle at this time. As your vehicle has quite high mileage, this puts it past any existing warranties that had not already expired from time parameters.
To consider any options through customer service, we would need to get a Service Request set up and have you into one of our dealerships for a diagnosis (which would involve a diagnostic fee), and I cannot guarantee any results up front for you.
What are your thoughts?
Look forward to hearing back,
Sarah
GM Customer Service
If you wanted to get a Service Request set up with us, please send an email to socialmedia@gm.com that includes your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership. Please also provide more details about the parts you have purchased - were they from one of our dealerships? - as well as details about any recent visit(s).
I cannot promise anything up front, but we'll certainly look into any options.
Kind regards,
Sarah
GM Customer Service
My next move alert Mr. President Obama, Senate & Congress how stressed, depressed but were not going to take this anymore, yes GM did receive bail assitance who's on our side. GM sitting pretty in black soon be facing red, just fed up no end in sight until GM resolves complaints honestly right. To all here on Edmunds, write your Senators, Congress, Mr. Obama let our issues be heard..my1947pont :mad:
You and your company are a joke. You should just get out of this forum because you are not going to REALLY solve anyone's problems. My 2005 Envoy's gas gauge stopped working years ago and somehow it was my issue. I refused to spend that kind of money. Recently the car died while I was driving at 70 mph on the freeway. The fuel pump went out... so I got the entire pump and parts replaced (locally I might add because it was cheaper). Which is what the GM service tech told me years ago, just wait till the whole thing goes out so you don't have to drop the tank twice. Guess what... still no fuel gauge. Not to mention my whole instrument panel is possessed like everyone else on this forum.
GMC and the government should have done the right thing and recalled all of these years that have this obvious DESIGN problem. I have had many cars before this one and none have ever had these issues with higher mileage I might add. I got the ridiculous mailing that GM would pay for half of the repairs.. of course it had all of these parameters to meet for that to even occur.
When it is time for a new vehicle, I will NOT be buying a GM or Chevy product. They treatment of your customers regarding these issues shows your total disregard for us. Obvious getting money from the government didn't show you humility as I assume nothing will except total and ultimate failure...maybe.
I tell everyone I know not to buy GM due to the total lack of respect for your customers and their issues with their vehicles.
And no, I do not want to set up a GD service appointment with a dealership so you guys can get even more of my money.
Time to call my congressmen.
Well it turns out everyone with all the problems I am having, I won't get anything for this vehicle, so therefore I will drive it into the ground and get something else. All aside from this, I will not buy gm again.
Be safe everyone and good luck! Elle
I'm sorry that there are concerns with your Envoy's instrument panel - we can look into this for you if you wish. Please send us the last 8 digits of your VIN via email to socialmedia@gm.com along with your name and Edmunds username and we'll go from there.
All the best,
Sarah
GM Customer Service
The email is SocialMedia@GM.com. I hope this helps.
Christina
GM Customer Service
First of all my RPM and oil gauge have been out for about 4 years now. The dealership wants close to $700 to replace the cluster and I find that way to much.
The past 4 weeks I have noticed that my Envoy takes a while to crank up, and this past Thursday (6/21/12) I go out to go to work and it wouldn't crank at all. I had to pay $50 to have it towed to a garage that was around the corner, and the garage told me the fuel pump was bad. After $700 and a new fuel pump later, I go out to crank it and it took 4 times for it to crank up. While driving it to my house it felt like it wanted to go dead every time I was at a stop sign/stop light. On Friday, I go out to leave for work and again it wouldn't crank. The garage mechanic came over and we had it towed again over to the garage. They said the fuel pump that they put on was bad; so, they put another one one. I didn't drive it at all over the weekend. On Monday (6/25/12), it again took about 4 times to crank up. It still was trying to go dead every time I stopped. I called the garage after work and ask why would it keep trying to go dead and that it was running really rough. By this time my check engine light came on and they told me to bring it by the garage. When I got there my Envoy wouldn't crank AGAIN. After about 5 minutes, it finally cranked up and they hooked my car up to their machine. The machine is now showing that one of the O2 sensors is going out. This is going to cost me $137. When I went to crank my car again to go home, it wouldn't crank. The garage is now saying I have a fly by switch in my gas pedal, and that the Throttle body may need to be replaced. That's another $400-$500. Can anyone please help me on this; because, my car is close to 130,000 miles, oil changed every 3500 miles, and the fuel filter was changed out back in early March. I'm at my wits end on this whole thing. Thanks! :mad: :confuse:
I will keep the website in mind when I decide to tackle the cluster. Right now my car is still running rough, check engine light is still on, still trying to go dead at every stop light/stop sign. I actually took it to autozone for them to check on their machine, and the code they pulled up was the O2 sensor. This was to have been replaced; so, if it was actually replaced why would my engine light still be on and pulling this code? I'm thinking that even though my passenger side O2 sensor going by the garage's machine was still good, they probably still should have replaced both at the same time and not just one. My sister and I tomorrow are going to try our hands at cleaning the throttle body to see if it simply needs a thorough cleaning and not needing to be replaced. I have read where some people used Sea Foam Deep Creep and others have used Berryman's B-12 chemtool as the actual cleaners. Can you let me know which one would be the best? Thanks.
All the best,
Sarah
GM Customer Service
My car is now still doing the same thing. One minute it will crank, and the next minute it won't. I feel it still trying to go dead while at a stop sign or stop light; even after cleaning the throttle body.
I honestly cannot figure out what the problem is on it. I'm spending more money on having to get rental cars a week at a time; because, I can't depend on my envoy to crank.
My dad swears up and down that it has to be related to the computer somehow; but, again I'm out of ideas on why the stupid thing doesn't crank everytime I try to crank it, and why it wants to stall or go dead. I'm to the point of simply putting a for sale sign on it and hope I can get $5500 for the POS so I can buy me a cheap car.
The gas gauge I can deal with. Everyone knows to "hit the button" when you fill up. As soon as you near 300 miles, GO FILL IT UP!!!
The radio goes in and out depending on the moisture level outside. I have heard about other Envoys having this problem and never being able to solve that.
No, I won't buy another Envoy, nor would I recommend it to ANYONE!
Thank goodness it's paid for!
Try this site:
http://www.aaellc.com/
The needles on the failed gauges are random, stopping at different positions when I turn the ignition off. Except for the tach, it's like the gauges are still working but the needles were not properly attached to the spindles.
Not sure what supplier made the cluster but they botched it up bad. GM should either repair or replace them free of charge to original owners and go after the supplier (if they're still in business) to recoup the costs.
If you paid to have yours fixed and you were not reimbursed or if you paid half at a GM dealership, I would ask them to refund the other half.
Called GMC customer relations (800-462-8782) this evening about getting reimbursed and was told there was no recall on the cluster so they could not reimburse me at this time. Took my information (original owner and the vehicle has less than 88K miles) and said they would contact me if a recall comes up in the future.
I'm filing a complaint with NHTSA and urge everyone in this thread to do the same. Here's the link: https://www-odi.nhtsa.dot.gov/ivoq/
There's a "Tell us what happened" section when filling out your complaint. Make sure to post a link to this thread at the end of what you have to say
Big Daddy
I'll never buy another gm product as long as I live.