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Comments
If the dealership does not find a way to fix this for free (nevermind that my electronics, speakers etc. are a ticking timebomb from all of the soaking) I am going to find a lawyer who is looking for a fat juicy class action lawsuit.
We would be happy to look into this further with you; please send us the following information at socialmedia@gm.com so we can get a Service Request going: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
Fast forward to today...its raining outside and my wife gets in our car, puts on her seat belt and it is all wet. she drives out of the driveway and hears a big slosh of water above her head and its NOT on the outside. The water is coming in somewhere and I have to find out where fast. I log in to Edmunds.com to see what the issue might be and yikes...it seems to be a big issue.
Not sure if my VIN was in the "elite" group that was recalled but I can say that if it wasn't I will be looking GM to step up to the plate here. I am in a similar situation with mold issues...I and two of my three kids have Asthma and they will not do well if this water turns my car into a moldy mess.
It appears that even if they replace the seals in the sunroof (that seams to be the problem area) it often becomes an issue again later. Possibly the vehicle frame did not match the sunroof glass very well in '08.
GM has made a great vehicle here and we have enjoyed our Buick Enclave but I can not afford new seals, carpet or electrical repairs so if GM can not (or will not) own up and fix this issue quickly for us, we will have a car for sale...cheap! and GM will not get a second chance from us.
Has anyone had any luck getting their leak fixed? I have no warranty left (e.g. 108K miles and my extended warranty just expired) so I am hoping someone can direct me to an inexpensive or free repair.
Thanks in advance for your replies.
If there is anything we can check into for you (recall or warranty information), or if you would like for us to look into the situation further, please email us at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
All the best,
Sarah
GM Customer Service
We're sorry to hear that you're encountering the leaking concern as well. If we can look into this further with you, please email us at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
We're glad to hear that your dealership is working this out with you! Please keep us posted on the progress of the repair!
Sarah, GM Customer Service
"our experience has been that a defect attributable to the original manufacturing and assembly process generally makes itself apparent quite early in the life of the vehicle. After a vehicle has been in service for several years, many factors (usage, owner maintenance, age and wear, etc) can contribute to difficulties that are beyond the control of the vehicle’s manufacturer."
I am more than a little disappointed at Buick's decision since they had both a TSB and a recall on this issue (though my VIN wasn't in their list) and that a sunroof leak is obviously a design flaw unless the vehicle has been altered or wrecked. The customer service center also mentioned "debris" that could cause a blockage but there is no reference in the owners manual to cleaning the sunroof drains (nor have I ever heard of a car where sunroof drains needed cleaning).
Does anyone know of a way to appeal / elevate a decision made by Buick Consumer Support?
If you were to send the Service Request number (71-**********) or the last 8 digits of your VIN to us at socialmedia@gm.com we could check into what's been done in your case. While we may not be able to change any resolution, we will check to see if there is something we can do.
Sarah, GM Customer Service
We're sorry that you've encountered this leaking concern as well. If you would like for us to look into this further, we'd be happy to do so (although we cannot guarantee anything up front). Please send us an email to socialmedia@gm.com with the following information: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
We're sorry that you're having difficulties with your sunroof potentially leaking on you. If you decide on working with a dealership and would like for us to check into this further, please send more details to socialmedia@gm.com and we'll get a Service Request started for you (we would need your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership).
Sarah, GM Customer Service
As you're already planning on working with your dealership, if you had wanted for us to check into this further with them please contact us at socialmedia@gm.com (include your name, Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealer).
Sarah, GM Customer Service
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Sarah, GM Customer Service
We would be happy to look into this situation further with you; please email us at socialmedia@gm.com with more information (including your name and Edmunds username, a summary of the situation, contact information, the last 8 of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
We're sorry to hear about the leak you've encountered with your Enclave. If you would like for us to check into this further with you, please email us at socialmedia@gm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN, and the name of your dealership).
Sarah, GM Customer Service
We're sorry to hear that you have had so many difficulties with your Enclave. If you wanted for us to check into this further with you, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
I hope I'm correctly understanding your post - you've done work on your Rendezvous and it's running great for you, but you're having some troubles with your Enclave?
If you would like for us to check into things with your involved dealership in regards to the concerns you're having with your Enclave, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN, and the name of your dealership).
Sarah, GM Customer Service
Thanks !
We purchased this car new in February 2008 and have had very few problems with this car. I see on this forum that others have also had this problem. If this is a known issue with Enclaves and other similar makes, then shouldn't this have been addressed during any one the the times it was in for service at the dealership (the only place it has ever been serviced)?
Does anyone have information on getting the problem repaired and damage covered by GM?
We're sorry to hear about the leaking incident in your Enclave! If you would like for us to check into this further with your dealership, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).
Sarah, GM Customer Service
The hatch seems to have a mind of it's own. It will open by itself at times. Only way to close it is manually. The hatch almost caused a serious accident that could of happened. I was loading the dog up and the hatch decided to close by itself with me in the way.OMG!!! Thank goodness my wife was there to stop it from closing on me. Dealer has ordered part. Have to return tomorrow to have it installed for a fee
The drive seat does not stay in the position for driver 1. Dealer has to order part. Have to return tomorrow to have it installed for a fee
By question is are there any recalls on these issues from GM? Seems like their are a owners with the same issue. Or is GM going to reimburse for the cost of fixing these issues?
We hope all goes well tomorrow with the hatch repair! Keep us posted! If there is anything you would like for us to look into further, please email us via email at socialmedia@gm.com (include your name and contact information, a brief summary of the situation, and the last 8 digits of your VIN).
Sarah, GM Customer Service
Thanks for your time
Can you tell me what you might be able to do to help? Are you with GM or Edmunds?
Last week when the ceiling of my car was raining, we took it right to the dealership. They took the covers of the side supports off near the windows and drained all the water out of the ceiling and supports. From what we were told, they also made the drain hole larger to allow any future water that enters to flow out. We were charged $100 and left with dark smudges on the interior cloth side support covers and near the visor. When I pointed this out to the dealership, they offered to detail the areas at a future time (detailer had left for the day.) That evening, I put the car in our garage and took out the driver's side floor and backseat floor mats. Water flowed off the mats when I balanced them on their edges. I left the windows and back hatch open all night to try and air dry the inside of the car. A week later and my driver's seat is still damp plus the interior of the car has a funky odor.
I am calling this a design flaw with the car, as I can't image that this much water should ever get in the interior when all the windows, doors, and sunroof are shut tight.
Have you had the leak return since the work done by the dealership? I understand that the interior is still damp as a result of the pre-repair leaking, but if the work performed did not resolve the concern that would be our first priority if and when we contacted your dealership.
We would also certainly make sure that the detailing mentioned in the post was performed to your satisfaction, all the while making sure to document your concerns with the Enclave in such a way as to be accessible to brand quality departments.
I hope this helps to clarify what we would be able to do - I do work with General Motors and again our email is socialmedia@gm.com.
Sarah, GM Customer Service
For more information on any open recalls on your Enclave, you can either register for "Manage My Buick", which is the Buick Owner Center, on the brand's page or you can send us the last 8 digits of your VIN via email at socialmedia@gm.com
Sarah, GM Customer Service
sincerely,
crying.....