Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
I am sorry to hear of your issue. I would like to look into it for you. Can you send me an email with the specifics of your issue and your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is [email protected] "attn Crystal" in the subject line. Look forward to hearing from you:-)
Crystal L. - GM Customer Care
:sick:
They replaced the seal the first time - no luck. They sealed up 4 small holes in the sunroof glass - that they said was a manufacture defect - no luck. How can they fix the problem?
Our 2008 Buick Enclave developed a roof leak before the manufacturer’s bumper-to-bumper warranty expired. We took our Enclave to dealer A three times but the roof leak continued. I got in email contact with someone via [email protected] regarding this problem. Per their recommendation, we took our Enclave to dealer B. After multiple visits to dealer B and spending over $300.00 in repairs, our Enclave was still leaking. During these visits, I was in constant contact via email with Buick. My case was “escalated” by Buick; I received a case #, and was contacted by phone from someone from Buick. Per their recommendation, I continued to take our Enclave to Dealer B for repairs. After I picked up our Enclave from the fourth visit to Dealer B, I was assured that the roof leak was repaired. As I drove out of the dealership, water began streaming out of the rear roof lights onto the 3rd row seats. I immediately returned to the dealer to show them the leaking. During these multiple visits to Dealer B, I was assured by Buick that I would be compensated for my aggravation once our Enclave was repaired. After this seventh visit, I was told by Buick that I would be given another option to deal with this problem. Buick would give us a $3000.00 credit towards the purchase of a new GM vehicle. I was told that I would make my best deal trading in our Enclave for a new GM vehicle and then present the dealer with the $3000 credit. My wife and I felt uncomfortable trading in our Enclave with this problem (and just passing it on to someone else). In addition, we did not want to spend ~$20K to purchase a new vehicle. Following this 7th visit, my wife and I spent several hours on a weekend trying to find the leak. We did find that water was leaking from the seal around the fixed sunroof over the 2nd row of seats. I returned the Enclave to Dealer B for the fifth time and showed them where the water was leaking in. This time, the dealer had our Enclave for a week, with their solution to the problem being the application of a lot of silicone caulking in the grove around fixed sunroof. This appears to have fixed our problem. I talked to Buick about being compensated for the total of $400 we spend on unnecessary repairs and the time and aggravation my wife and I spent taking our Enclave to a dealer 8 total times. Buick’s response was to give us 2 year’s worth of free oil changes. A couple of things to take away from this:
• Buick really has no interest in helping, whether it is from their socialmedia@gm emails or phone calls from their escalated support. I spent $400 for repairs for a problem that initially occurred when our Enclave was still covered by the factory warranty.
• Even if they promise to compensate you for your aggravation, their best effort is truly an insult.
• It is unfathomably to us that Buick would consider it acceptable to have us trade in our Enclave when they know it has this problem.
• After eight trips to a dealer to fix this problem, my wife and I had to find the source of the problem. The dealer’s repair is just a band-aid; the design of the sunroof is faulty and apparently cannot be fixed any other way.
• I have seen a lot of other Enclave, Arcadia, and Traverse owners with this same problem. If one hasn’t already been started, it seems that this is definitely worth a class-action lawsuit.
Lori :mad:
I am sending you an email with the info you requested. 5/27/2013
verysad45
I tried your email and it is not valid.
I don't understand how GM can admit to faulty equipment (hence the recall), and then put an expiration date on fixing it. Does anyone have suggestions on how to escalate this with GM?
I have a 2008 Buick enclave and it is leaking a lot from the sunroof, I have a appointment with the dealership tomorrow morning, is there any recall or GM reference about the sunroof that I should discuss with the dealer, my car is out of warranty
I don't understand how GM can admit to faulty equipment (hence the recall), and then put an expiration date on fixing it. Does anyone have suggestions on how to escalate this with GM?
Solution: I manually reconnected an adapter between sunroof housing and drainage tube that had become disconnected, then zip tied each end really snug (you could use a hose clamp if so inclined, but I felt zip tie would hold) then I used RTV Silicone Sealant all around it because I had a tube laying around
Instructions on How to DIY Fix at home:
Where is the water coming from? I used a controlled water hose to spray water on specific areas until I reproduced the problem. I saw as water filled the sunroof bowl, a drip would begin at passenger side feet area.: The sunroof has a bowl meant to collect water and drain it through a tube to below the car. This bowl has two drain holes, one drains thru a tube down driver side, the other drains down passenger side behind panel either side of front windshield. --pic shows drain hole in sunroof bowl in the corner lit by flashlight , it should be clear of debris--
[IMG]http://i39.tinypic.com/351696o.jpg[/IMG]
PROPER TEST: Take a bowl of water up a ladder with your moonroof full open, fill the moonroof bowl with water. If hole pictured above is not clogged water will either drain into your car or down by the tire as it should. If it does not drain, it is clogged. If anyone ever tries and use pressurized air through the drain hole they risk popping the drain tube out unless it is secured with a hose clamp.
This job requires you to remove some interior trim to expose the adapter tube that needs reconnecting.
I first removed interior trim to expose the tube and turns out the tube was completely disconnected. My leak was on passenger side, I had to remove the two bolts that hold the "hand grip" on panel that goes from headliner to dash. I had to use a thin flathead screwdriver to pop out the little plastic covers that give you access to the two bolts that hold the panel secure. Feel free to pop it with force as they will pop right back in later. The panel then pulls right out.
[IMG]http://i41.tinypic.com/wf4m.jpg[/IMG]
Next, I had to remove passenger side sunshade/mirror. A regular allen wrench actually removed the three screws just fine and did not need 6 point allen wrench. --see pic of sunshade disconnected--
[IMG]http://i40.tinypic.com/98swms.jpg[/IMG]
Now it gets real easy, you need to pull the headliner down just enough in that corner to expose the problem. I pulled down the headliner to expose the tube and rubber green adapter that, to my amazement, was NOT connected as it should have been. No wonder, ALL water poured into sunroof was going straight into car wherever gravity led it.
[IMG]http://i41.tinypic.com/2rmwkcn.jpg[/IMG]
There's your problem RIGHT THERE --->
[IMG]http://i40.tinypic.com/2v1qk3a.jpg[/IMG]
Next is zip tie it or hose clamp it, I sealed it with silicone also for kicks. Also, I sprayed a little solution of chlorine and water to kill a little mold I saw. Then put it all back together.
I poured water in the sunroof bowl and verified it no longer dripped in the car and was able to see the water fall as it should by the front wheel.
Final Thoughts:
1. I drilled two holes in the cover of my blower motor in case water ever dripped there it would not ruin it. Mine was fine, but this has been an issue for others. (see http://www.youtube.com/watch?v=FnyKJlHusxI )
2. If water had been leaking through backseat sunroof, I would just take RTV Silicone Sealant, a ladder, and then fill that whole seam with silicone from the roof. Easy fix, perfect cosmetic, only a bird landing on the roof could ever notice you had an awesome seal there.
3. Where else could the water come from? Doubt there are too many other spots. I have heard below the front windshield and in the engine compartment, but doubt it.
Based on what I've read on this forum, there does not appear to be a point in taking our vehicle to our local Buick dealer. I'm sure the dealer's inflated prices to repair this design flaw will exceed the price of having this repaired by a trusted mechanic; even with the rather insulting $154 credit GM appears to be offering. I'd go ahead and seal the sunroof myself; however, I'd like some assurance from a professional that there is no secondary damage or mold in the roof.
That said, a couple of things I'd like to note if GM customer service cares about what their customer's think.
1. My family will never again purchase a GM vehicle.
2. My wife loved the aesthetics of her Enclave and would have been a lifetime customer; however, the lack of manufacturing and production quality control and the poor manner in which GM has responded to its customers with this issue over the lifetime of this vehicle model is unacceptable. I will not put my family or my wallet at risk by again purchasing from a company of this caliber.
3. Luxury utility vehicles are a dime a dozen in this market. Treating your customers like you're the only game in town is simply bad business; especially when you take into consideration the marketing cost of obtaining new customers vs. repeat customers and the secondary effects to the GM/Buick brand.
4. If there is a class action lawsuit, I will gladly join in with the rest of these folks.
As an aside, before I returned home from my deployment, I purchased a new car for myself as well: A 2012 Volvo S60 sedan directly from the Volvo factory. Best darn purchase I've ever made; superior luxury with high reliability and an affordable price. It even has a sunroof that doesn't leak. Frankly, when comparing the overall quality and value of my two "new" cars, I'm sold on the European automakers.
To reinforce the seal, I used items I had on hand.
1. I prepped the rubber edge of the sunroof by cleaning it with alcohol (that air dried). I actually used extra strength started fluid.)
2. I applied a thin layer of petroleum jelly to the Enclave body surface that will come in contact with the leading sunroof rubber edge. (This is the front and about two inches on each side.
3. I applied a rubber sealant to the rubber edge of the sunroof. It was a uniform layer the thickness of a new pencil eraser. (I used 3M stage 2 black weatherstripping adhesive.)
4. After watching the sealant change from shiny to dull (and slightly tacky), I closed the sunroof and let it set for a few hours.
I tried to post pics but unable to do so. FYI: Still no more leaks!! On another note, I have also fixed other friends and family members trucks.
Hello, anyone have a DIY fix with a moonroof leak? Mine just started leaking yesterday. It is a 2008 and never had a problem until yesterday. I checked the sunroof but everything is okay there.
A small grommet failed allowing the sunroof drain located inside the roof to drain water to the interior front drivers side of my 2008 Buick Enclave. The leak was not easily detected until a moldy smell developed inside the car, humidity issues, and the radio stopped working. The amplifier located near the leak shorted out and failed. (no fire luckily) After $1700 worth of damages and repairs were made by Buick, this design defect was corrected at full cost to the owner. This water leak could have easily caused more problems and possibly even a electrical fire. Other Enclave owners with similar problems should form a class action suit. GM does not take responsibility for this obvious design flaw even though the Buick Enclave forums have numerous similar complaints. GM's response was to offer a $2500 credit on a new vehicle purchase. I certainly have no need to ever purchase another problem.
2014 Malibu 2LT, 2015 Cruze 2LT,
I hope that somebody asks me what I think of GM and Buick. My answer will be less than complimentary.
On a separate note, my stabiltrack, check engine and traction control lights all came the other day and I just found out that #5 cylinder is firing at 80 pounds instead of 160. Sounds like a big job and it also sounds like this is a common problem with this model. It also sounds like GM knows this is an issue and should recall but hasn't. I bought American and sadly, I've been disappointed. Anybody out there have the same problem and what did you do about it?