Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Mazda CX-9 Problems
I purchased the Mazda CX-9 in May 2007. Since purchasing the vehicle I have had to take the car into the dealership 8 times. It all stated with carpet/foam square missing from driver side. The carpet was ripped and a square piece of foam was missing. Thankfully, it was replaced. Although, the first time it was installed wrong. I had to take it back a few weeks later when the carpet started creeping out the sides. In addition, I have had the front door checkers recalled, my right passenger door lock was intermittent, check fuel light has come on, a tire rim was dis-colored and thankfully replaced. Currently, the car is at the dealership because a rock hit my AC condenser and my AC is no longer working. It's not a manufacturer problem, but could this be a design flaw? I do not recall a rock hitting my car to cause such damage. The dollar amount is approx $1100 to fix. At this point, I am frustrated that my "new" car has had so many issues. I love the car - it looks sharp, its has a lot of cool bells and whistles, and it drives like a dream. My kids love it, too. I would like to know if there are other frustrated CX-9 drivers out there? Any opinions? Should I upgrade to the 2008? Wait for 2009?
Tagged:
0
Comments
I think you should give it a chance. The AC was just bad luck. Recalls and poor workmanship can be explained by being the 1st year models. For that matter, my Prius had two recalls during its 1st year, and Prius is one of the most reliable on market today (check consumerReport).
Anyway, good luck with your '07.
Dec 2007 a grinding noise started under the hood.
Dealer replaced front end differential - no change.
Dealer said "had to blow out carbons from the engine" BS - no change.
February 2008 replaced entire engine - 2 weeks later same noise reoccured.
Any help?
All seemed ok but now .....
When I turn it off, the interior fan comes on full blast and runs for up to 5 minutes... the dealer gave me a L O N G song and dance about how this is supposed to happen to equal the air temp... I told him to then please explain why is it when the engine is off and I turn on the parking lights the fan comes on, or when I push the key remote and the alarm chips 2 x as it supposed to do .... and the fan comes on 2 x also
also....
Why does the car creak like a old dump truck.... it sounds like a 40 ton truck with rusty leaf springs... to give you a better idea... those old yellow school buses at low speed on a bumpy road... everybody knows that sound...
C'mon Mazda fix the issues
At this rate I will NEVER by another one of these cars or recommend them !
Interesting feature. Is this the horn or the chirp of an aftermarket alarm? Based on the fan coming on, it sounds like some wires are crossed. If the dealer put in an aftermarket alarm system, they should be stepping up to fix it.
i find the ibformation about TSB in this forum and inform dealer, after that they able to fix it. the frustrating thing is they don't even know that there is a TSB about this and trying to explain customer somethign else. thanks edmunds forum.
now i have new issue, i have 20000km on it and rear two tires loose all treads (external side loose more than internal side and rear left tire loose more than rear right tire).
i go to dealer and they say tire wire is not under warrenty. but it is something wrong in the car that causing this issue on rear tires. but they trying to say it because of driving... or something else. they will give some discount on tire. they suggest me to buy two Pirelli (i think they get commission).
do you have any idea what causing this issue and how to fix it, because changing tire is not the solution, need to fix the issue. and how to deal with dealer.
i see lots of people write lots of good thing about this suv. i agree the handling, transmission and acceleration works good for me till now, but if you any other good suv you will find that these are common, not very special. i don't think it is a very reliable car, atleast lots of maintenance. if you compare it some other good suv like MDX, it is 8000 to 10000 doller cheaper, but the quality and reliability is much more less than MDX.
i won't never buy it again.
As for the cause, do you have AWD?
Another option for you would be to go to a specialty tire store (one that stocks your brand) and ask them why you are having the problems, and see what they tell you. If those results vary from your dealer's, take the report to them. If they fail to act I would be calling Mazda.
my one is AWD. i went to another Mazda dealer, they say it is because of alignment. they say after the fix (for pulling left) i got a new alignment but my dealer didn't rotate the tire. so rear tires remain in the same position (angular or something) as before and that causes the damage, i don't know what is true or false.
i need to know the real reason to fix it. and the dealers are just trying to avoid any issue. do you think wheel balancing can be a cause?
For my Audi, which is AWD, I do have to rotate tires every 5000 miles, else I do see premature wear. Have you ever rotated your tires? Our CX-9 is too new to have a rotation yet, so I can't comment on tire wear quite yet
but i needed to buy two tires $210, they put two new tires infornt and two tires from front to back.
i don't know how long these two last, i remain scared... when i will see the next tire wire or another new problem... i don't want to waste more money on it... whats the point having a new car
if i sell it how much i will loose?
I will never by one of these again, I will go back to BMW for a X6
I am really sick of this CX9 and all the B.S. that is associated with it.
Mine was making a horrible noise as well and it took them a new engine to figure it out.
good luck!
after having my vehicle all day , they called me and said "we cant find anything" as I suspected, so I went back over to them and started it up put it in drive , moved forward and there it was "click,click,click"..... he said to me oh I heard that but that was more like (clunk, clunk ,clunk) Hmmmmm thats when I had an epiphany, they are not from this planet... So getting back to it, they took off one of the front wheels and entire housing for the brakes was literally being held together by one small screw. and that was what the noise was as it bounced around making contact with the rotor
I was told never to say what next...
Fix it trade it
And I mentioned somewhere in this forum that my drivers seat will inch up in small increments. And I would not have thought it was true until I left my video camera running inside the vehicle just to see what was going on.
You know that some of the so called "factory accessories" were actually installed at the port by workers who might not have been properly trained. Maybe one of the installation went bad and messed up the electric system of the CX9. Do you have accessories that relates to electric system like auto-dimming mirror, Sirrus Radio, Remote Start, etc?
If I were you, I would list all issues, and have them debug them all and have a loaner while they are doing that. If they cannot fix them all after three trips, you can cite Lemon Law on it and demand a new CX9 (or money back).
Good Luck.
I told the mgr. that once this car or (if) this car is up and running I will get rid of it.
Oh I cant wait until they send me that "how did we do survey" I see some unemployed mechanics in the near future
My wife stood there with me and stared at him in disbelief and out of the blue just said to the guy "you're a dick". And what a coincidence I just got one of those JD Powell surveys about the car and the dealership. I will not hold back on what im going to say.. But I will say this.... I will never buy another Mazda ever, I will be looking at BMW, Infinity, Lexus. Not because I want an expensive car (i dont) but when I owned my BMW they fixed it right the first time , and always treated you like a human.
It is hard to know when it will happen but it does.
I have not take it in yet but I will at the next check up date.
Keep me posted
Thanks
Since you brought up being treated like a human being, your wife in no way treated the service guy like a human being. I hope they refuse to service you from now on.
But as far as how the "guy was treated" give me a break, you needed to see the line of people and listen to the B.S. song and dance he gave to each customer. If you cannot handle the work load then they should get more staff, if they cannot fix an issue then BE HONEST and state it. Most people respect a person that will give them straight talk. Theres nothing like leaving your car with your trusted dealer on Friday , call the back on the following Thursday and you get "you know I been meaning to call you".Believe me the service guy got off lightly. Going by your resentful, over protective feelings ... are you a service rep. ?
No, I'm not. I'm a human being. You are the resentful one by looking forward to rip them apart on a JD Powers survey. You said so yourself. That is text book definition of resentment.
No matter how incompetent I may find someone in any customer service industry, I would never say that. I would pursue other avenues to channel my dissatisfaction, and look for a resolution. I would never insult someone because then I would lose all credibility, and why would anyone want to help me after that? Insults never help the situation.
Kudos to ya aviboy97
I will say, I hope you let that dealer know why they lost your business. I have a funny feeling you are not the only one dissatisfied with their service. :sick:
Im at the store , my phone rings, its the original dealers the service rep. in a voice that was almost a whisper he asked "where is the vehicle and was I driving it" I told him was out and about. He said "park it,dont drive it" I had to ask why and his reply was there is a real danger of an electrical fire or system failure and that Mazda is working on a solution and he again restated his request not to drive the vehicle. I did let him know that its going in to another dealership this evening for repair.
If you are interested I will keep you updated if the repair does the trick.
thanks.... when they do fix it I will send you the info as to what they say. He just said a couple of quick things "module replacement and couple of other things" When I get the info I will give it to you, this way (if) you see the symptoms you can nip it in the bud.
part # G110-67-730
guess i was fortunate not to have had a fire, but it seems to be fine now.
I am betting on the latter.
When I pull in my garage at night (and even day) the lights go on, which inturn turns on the lighted panel instruments, which includes the door locks (which are not locked) and the blue backlighting in the door panel stays on for a few minutes after I leave the car. The headlights remain on also, illuminating my garage so I can see
I guess I have never noticed since I pull into my garage and immediately open the door which turns on the overhead lights. Or my garage door opener light is on, so I don't have any problems seeing the handles.
Tell me exactly what your settings are on your car and I'll try it. What is your light setting? What is your overhead inside lighting set for? Door? Are your headlights on, when you shut off the car?
I'm guessing you have a wire crossed somewhere.
Are you in a remote parking lot w/o overhead, reflective or ambient lighting?
Do you have a deep garage w/o reflective lighting bouncing back off the opposite wall from the headlights when you pull in?
According to the manual. "When the headlight switch is in the AUTO position and the ignition switch is turned to the ACC or LOCK position, the headlights, other exterior lights and dashboard illumination will turn off."
Nothing about the dome lights indicated.
It sounds like the system is doing what it is supposed to do. Perhaps the metal key option follows a bit different logic in programming.
I'll see what mine does when I get home tonight.
According to the manual on the page you indicate....
When the illuminated entry system operates, the overhead light (switch is in the DOOR position) and the courtesy lights turn on for:
(About 30 seconds after the driver's door is unlocked and the ignition switch is in the LOCK position (with the ignition key removed).
(About 15 seconds after all doors are closed (If your vehicle is equipped with the advanced key, the overhead light turns on for about 5 seconds when the advanced key is outside of the vehicle).
( About 15 seconds after the ignition switch is in the LOCK position (with the ignition key removed) with all doors closed.
These are all "OR" situations, which in your case is the last situation, when the ignition key is removed from the steering column. So, it sounds like the CX-9 is doing what it's programmed to do.
The doors don't auto-lock (which took me time to get used to) but that makes it all the more easier for me to put my hand against the side door panel and pull the handle without having to look (aka no light required).
I'll check mine out in a few hours when I get home.
Wish GWBush understood that before he started calling everybody out as the Axis of Evil.........
Anyways, it seems this dealer is very incompetent. happens. Find a dealer which is not. There are many.
Autolock is a feature I miss as well. Standard on most vehicles I have driven lately, including rental cars.
- Light goes on when you pull out the key.
- Light does not go one when you shutoff car with advanced key system.
This is exactly what the manual says the car is programmed to do.
The only thing I can think of is that when you are using the metallic key, you'll need to have a moment to put it away in a pocket or purse before exiting the car.
The light would be helpful. (I guess you would need it to lock the door also from the outside once you exit the car)
With the advanced remote key system, I suspect most people have it in their pocket, jacket or purse already and don't need to fumble around to put it away.
All in all, if this is your only complaint with the car, drive it a little while longer and you'll find other things that bug you also.
Cheers