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Comments
Thanks to everyone who posted here. My transmission urgent sign flashed on and my transmission needed to be replaced (2003 xc90) out of warranty with 67,000 miles. I took it to the dealer and didn't need more than to hint around that I knew what the deal was for my service rep to contact volvo and try and get them to cover it. I paid only $360 as a deductible for the entire replacement of the transmission and they gave me a loaner while they were working everything out. The whole thing sucked but I was happy with the resolution.
Who was your dealer? Also, can you find out who your service rep spoke to at Volvo, and what terminology he used to get them to pay? I think that would be very effective information for everyone on this bulletin board to have ! (I'm sure Volvo would like to keep solving these one at a time and only greasing the "squeaky wheels").
Maybe give your service rep a glowing review ( "I'm just calling to get the correct spelling of your name.....by the way, you did you talk to a Volvo?) in a letter to the dealership in return for the info.
Please forgive the suggestion but we have to be as creative as possible.
Another example is the V8 in the XC90 and S80 is made by Yamaha, per Volvo's specs.
Yet another is the models with the keyless drive have buttons on them that unlock the doors by pressing them from the outside of the car as long as the remote is close to the door. Well, those buttons are made by Denso. Those EXACT buttons are also on a Toyota Prius.
Thanks
Thanks
2. To clarify some mis-information, all of the 2003 and 2004 T6 AWD XC90's (and some of the 2005's) had transmissions made by GM. This was not a secret and was disclosed in the technical sales literature.
3. Investigation into how Volvo is handling this issue indicates that all replacement transmissions are apparently a new design from Japan that has a good reliability record
Again, if we are going to hold Volvo's feet to the fire and help each other, we need to be a little more complete in our postings.
- OldJim
Can you tell me about your investigation or give specific info on what the transmission is - as least where you learned that it is a Japanese design? I'd like to get more info as I apparently have one of these in my XC90 and I have some doubts about its long-term viability.
Thanks
I'm just looking for a way to determine the diffference betweeen hearsay & reliable info from Volvo of America.
As a representative of a public company, I would think any "Volvo of America rep" would be happy to talk to any number of Volvo customers. At the very least, I would think, he or she would provide another public contact (if asked).
I think this BB could be very helpful to many Volvo owners trying to persuade Volvo to take care of their tranny issues. The comments would be much more helpful (& credible) if they included specific dates, names, numbers, and/or email addresses.
Don't you agree?
Chances are someone from Volvo is reading the threads here on CarSpace and other forums but who knows.
(anything other than Volvo of America Customer Service).
Thanks for the responses - not trying to be bothersome.
I take it to Power Volvo South Bay in Torrance, CA. :mad:
The transmission began to slip on Friday, September 12th, 2008. The car was towed to the dealership and looked over. Well, I got the word today that the transmission needs to be replaced at a cost of $6000! I am furious to say the least. This is totally unacceptable for any vehicle let alone Volvo!
That's when I began my research and found countless threads regarding the same issues with the transmission. My dealer says he's batting for me trying to get Volvo to cut me a deal.
If anybody out there has any advice on getting Volvo to occur the cost please send me a post.
I had to have mine replaced to the tune of 5000.00. A 5000.00 problem on a 4 yr old car that cost over 50,000???!!!!!! Unforgivable. :lemon:
It took Honda several years before they stepped up to the plate and made good on their trans problems. Maybe Volvo will do the same thing.
All you folks should get together offline and start a class action lawsuit. I'm not sure why that hasn't happened yet based on the seemingly endless complaints I've seen. You also may want to gather owners from swedespeed.com.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
What is the criteria for a matter to be classified or considered eligible for class action status?
Are there any lawyer Volvo owners in this group that could offer advice. I am sure many of us feel this way.
Back up & running, but disgruntled!
:lemon:
There are plenty of net search ads for lemon lawyer firms who offer free case evaluations for class actions; shouldn't cost anything to contact a few of them and see what they say.
On 9/22/08, we had asked of the Service Rep at Barrier Volvo to please tell us specifically what was broke with the transmission, and he called us back a day later and said that the transmission would be shipped back to Sweden and rebuilt out, and that they will not be investing any time into evaluating what caused the transmission to fail.
I spoke with an attorney, who said that it is a very unfair situation, but we would need to take the part to an unbias-transmission place to diagnose what failed in the part, and then have to prove it was either related to bad service handling on part of Barrier Volvo.. the attorney discouraged us in doing that as it would costs us tons of money with far more work ahead of us to prove Volvo failed us.
Today, 9/26/08, I called Customer Care Center to see if there was more that Volvo could do to help or support us as $500 coupon is something but it is less than 10% of the entire bill. We were told that there wasn't much that Customer Care Center could do at their level, and only the Volvo Regional Representative can make decisions, and the Regional Rep does not communicate directly with customers, and once the Rep offers a coupon that's the final word. Essentially, the message being delivered is that my husband & I have to accept the situation as-is and that there's nothing further we can do or no other Volvo top-layer person we can speak with so we best throw our hands in the air and walk away.
What a position to be in, a car with young mileage and so well maintained and serviced by Volvo dealerships. Now, here we are, still owing money on our auto loan, and we have no other options but to pay the $6K bill, as we can not drive, trade or sell vehicle with broken transmission. My husband & I estimate that we bought the car for $20K, and since then have put another $9K in repair bills on our vehicle that only has 63K miles!!!!!!!
This seems so unnacceptable! My husband & I obviously took such great care of this car. We bought the car in anticipation of needing a reliable family vehicle. I can not appreciate Volvo's stand in not supporting us consumers. I am reading about the numerous situations similar to our's with their transmission [http://www.consumeraffairs.com/automotive/volvo.htm] and feel that it is time to consider a Class Action lawsuit. I am seeing that others have a far much horrible experience than us.
I am almost scared to change the transmission fluid. Should this be done and how can I find out if I have a GM transmission. Thanks. Dave
If you have the T6, yes, you have a GM trans.
If a 2.5T, then you have an Aisin trans and don't need to worry.
I would have the trans serviced every 30k, regardless of which trans you have.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
I haven't heard of widespread problems with that vehicle. Only the XC90 that is the topic of this discussion.
Which engine do you have?
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
I just bought a 2005 Volvo XC90 T6 last week and this week it is at the dealer for a new transmission at 39000 miles. Fortunately it is under warranty but what if it goes bad again at 60K? I am documenting everything just incase I have to go to small claims in the future.
I'm located in the states, but I have an '04 T6 and the transmission failed at 45,000 miles 2 days after we picked up it up from the dealer for a 45,000 mile service and a transmission fluid flush. The only warning sign was a lack of power when the gas was applied then we drove slowly home (about 1 mile) and the urgent transmission failure message came on. We had the car towed to the dealer the next day. Thankfully we purchased the extended warranty through 100,000 miles, so we didn't pay anything. The service form stated that the radiator had to be replaced as well, so I'm guessing the failure had to do with the coolant leaking into the transmission (at least that's the theory I've been reading online).
Problem so far: Rear bearings, cup holder,brake booster, tires & brakes at 30000km.
My tip : Buy the ext warrenty 7yrs & 160000km worth every penny.
--- On Wed, 10/8/08, Volvo Customer Service wrote:
From: Volvo Customer Service
Subject: RE: Volvo Contact Us Feedback:
To:
Date: Wednesday, October 8, 2008, 3:20 PM.
The regional manager in question is not a customer contact and is the highest level of review possible in relation to this issue. When a repair is needed after the expiration of the vehicle warranty the regional manager provides, if appropriate, an offer of goodwill assistance. In this case, as you are well aware, the regional manager offered $2,600 in goodwill assistance toward the replacement of your transmission with an acceptance deadline of two weeks from time of offer.
We are distressed to learn the offer has not been viewed in the spirit in which it was offered. We apologize, but there will be no further communication on this matter.
Drive Safely.
Volvo Cars of North America.
---- Original Message ----From : To : Volvo Customer Service Subject : RE: Volvo Contact Us Feedback: (INTR:300908) Date : Wed, 08 Oct 2008, 02:34:03 PM EDT.
Thank you very much for your prompt response. I acknowledge the fact that as a car ages, there will be normal wear and tear that will require repairs and adjustments. I am on my third set of tires, third set of brakes, my navigation system has been repaired, I had to replace my upper engine mount, and the steering box/ball and joint kit had to be replaced. All of these repairs may or may not be considered normal repairs and maintenance. However, I do not consider the need for a new transmission at 69,000 miles to be normal wear and tear. I hope that a Company like Volvo would not consider this normal especially when I have had all of the scheduled maintenance performed at the appropriate intervals and by an authorized Volvo dealership. I also find it hard to believe that an issue can only be resolved by a regional manager and cannot be re-reviewed by Corporate. As stated on the website below, there are over a 100 posts of failing transmissions on the XC90 T6, and that Volvo can (and has done it in the past) cover 100% of the costs. I would hope that Volvo would see that there must be an obvious defect in the T6 AWD transmission. If you cannot provide any assistance on this matter, I would appreciate it if you could provide me with the regional manager's name and phone so that I can give him/her a call. Thanks again for your prompt response.
--- On Wed, 10/8/08, Volvo Customer Service wrote:
From: Volvo Customer Service
Subject: RE: Volvo Contact Us Feedback:
Date: Wednesday, October 8, 2008, 9:08 AM.
Thank you for contacting Volvo Cars of North America.
We regret learning of your disappointment concerning your recent need for a new transmission for your XC90. We apologize for any inconvenience this repair may have caused.
Volvo puts great effort into designing and manufacturing a quality automobile that will be as safe and durable as current engineering technology will allow. Unfortunately, we are unable to offer an explanation as to why your vehicle requires this particular repair. While it would be ideal for any vehicle to remain repair free, we acknowledge that repairs and adjustments will have to be made especially as the vehicle begins to age and is subject to normal wear and tear.
We are also sorry to learn that you feel the cost of the repair with the goodwill financial assistance offered by Volvo is too high. Unfortunately, this issue has been reviewed by the Volvo regional manager and cannot be re-reviewed. The Volvo regional manager is the highest level of review available at Volvo Cars of North America. We will check with the regional manager to determine if he will extend the timeframe for repair of your vehicle in the event you decide to take advantage of this offer.
We sincerely appreciate the time you have taken to write and express your concerns. Volvo is deeply committed to providing a quality ownership experience and is continuously striving to manufacture cars that meet the high standards of our customers. We apologize that your experience has not met your expectations of Volvo.
Drive Safely.
Volvo Cars of North America.
---- Original Message ----From : To : Volvo Customer Service Subject : Volvo Contact Us Feedback: (INTR:300908) Date : Wed, 08 Oct 2008, 07:33:11 AM EDT.
To Whom It May Concern - I am writing to you regarding my 2004 Volvo XC90 T6 AWD. I took my car to Volvo on September 15, 2008 due to the transmission slipping when accelerating from a complete stop. The problem is intermittent but prevalent. A transmission software upgrade was performed however it did not fix the problem. I took the car back to Volvo the next day and one of the mechanics was able to experience the problem while riding with me in the car. The mechanic stated that he believed that the transmission was starting to fail. Finding this very unusual that a luxury SUV from a Company like Volvo would have a failing transmission at 69,000 miles, I asked if this was normal to have a failing transmission at this point in the life of the car. My car has been very well cared for with all of my maintenance being performed at an authorized Volvo dealership. Our service advisor told us that we could submit all of our service records and that Volvo may pay for a portion of the cost of a new transmission. Once he contacted one of the Volvo reps, he stated that a new transmission would cost approximately $4,500 and that Volvo would pay $2,600, and that we would have to pay the remaining $1,900. However, the offer was only good for a 2 week period (through the end of September). Due to the time limit, we felt very pressured to buy a new transmission and the problem was intermittent, so we felt stuck. We were not ready to spend $1,900 of our own money so we let the time limit lapse. Since then, we have performed some research on the Internet and have found countless accounts of having to replace their XC90 T6 transmissions. It is apparent to us that there is an obvious defect with this transmission and feel that Volvo should "step up" and do the right thing and cover 100% of the cost of a new transmission. If you look at http://www.carsurvey.org/viewcomments_review_69842.html, there are numerous postings of Volvo covering 100% of the cost of new transmissions even though they are out of warranty. When a car has been taken so well care of as my Vo
Is your model a T6 or T5?
Thanks for the tips.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
For the past two years we have had persistent false computer warnings--most typically "Urgent Check Air Bags" but occassionaly others. The dealer has had the car for weeks on end, reset the system, replaced software, removed inspection panels and chased wiring without solving the issue for longer than 2-3 weeks at a time.
The Volvo service manager explained that the problem with the computer electronics is almost impossible to solve because all of the systems are net worked resulting in a failure in one module triggering failures in the others. Another non-Volvo service manager I spoke with speculated that the transmission and computer issues may be related. Unlike their predecessors modern transmissions are highly "wired" in order to manage all of the information and controls associated with AWD. The significance of the relationship--relative to warranty coverage is important. I reported the faulty computer issues well before the car was our of warranty--if this same faulty system was mismanaging control of the transmission it is, in my mind, further evidence that Volvo needs to step up and make this right. There should be a recall on both systems and should do everything necessary to make the owners financially whole.
Like many who have posted I have had all scheduled maintenance performed by the dealer where I purchased the car new. The car has also experieced many of the other problems described--rear wheel bearings at 45k, brakes, etc. Also like many others we purchased this car "For Life" it is an SUV that has never seen off of a paved road and used as the primary car for my wife taking our children to and from. I now have a car which cost close to $50K--which isn't fully paid off--and is in essence totaled due to a failed transmission.
If Volvo of America is going to continue to hide from this problem they should at least change their slogan to, "Volvo for Life or Four Years" which ever comes first.