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BTW, GM would not cover this problem under the warranty under any conditions.
Your truck could be a year old with a thousand miles on stored in a climate controlled facility.
I apologize for your frustrations. Have you set up a case with Customer Service? If so, can you please send your case number so I can look into it? I look forward to your response.
Christina
GM Customer Service
I have filed a complaint with the National Highway Traffic and Safety Administration.
PS this is a notice from a lifelong Chevy guy until they put my family at risk.
PSS I have pictures of the rot and problems if anyone wants to see what to expect.
That is why Government Motors went out of business once, and will go out of business again.
When did the rust start? 2003? 2010?
Government Motors!
http://www.flickr.com/photos/68076540@N08/6189140685/in/photostream/lightbox/
Other views:
http://www.flickr.com/photos/68076540@N08/6189661400/in/photostream
http://www.flickr.com/photos/68076540@N08/6189660480/in/photostream
I'm guessing they just made a business decision and traded a savings of $100 in paint for hundreds of hours of labor and hundreds of $$$ in parts for the customer. All we can do is keep this in mind on future purchases.
Thank you so much.
I am still planning on trying to get people to one central location to file a formal complaint together, as there is power in numbers, so please keep checking back to this posting for updates.. and thank you for your reply.
Thank you
Patti
We applied a rust inhibitor to a 2009 Sierra and the product we applied as well as the factory undercoating literally fell off the vehicle.
This cannot be normal.
Any suggestions on what be done?
I apologize for your frustrations. I would recommend speaking with you dealer of choice. Please update me on your situation.
Christina
GM Customer Service
My suggestion is to scrape if all off, then paint on POR-15. Either stop there or add additional rust proofing. Otherwise, it will never stop coming off - if you live in a northern state like me. I would suggest lots of elbow grease, and limit your comments about GM. they don't see the problem as broken.
Before:
http://www.flickr.com/photos/68076540@N08/6189661400/
http://www.flickr.com/photos/68076540@N08/6189660480/
After:
http://www.flickr.com/photos/68076540@N08/6286917982/
http://www.flickr.com/photos/68076540@N08/6286917852/
I wire brushed the rails (at the rear bumper mounts) and applied a coat of sprayed flat enamel to cover the area. So far - its held up nearly a year.
The rest of the frame is mint- just the very rear of the rails where it caught the salt.
http://gmrustbuckets.blogspot.com/
This also has a link to a fellow GM victim, that is very helpful. I hope this helps a bit, and PLEASE let me know how you make out in court.
Best of luck.
Same here, but mine only has 30K miles. Don't forget to look behind the rocker panels below the doors. I noticed the paint bubbling up with a moist oily feel underneath the paint chips I was breaking off. One area was rusted enough to knock out a hole. I ran a video camera probe behind to find the metal rusting out from the back. I'm going to wait until next fall to cut mine off, seal it up with POR-15, then put new ones on. For now I fiber glassed over, and sealed with POR-15 from the outside. Seems the designers left large channels open on the bottom, which allows salty water to spray up inside the closed channels from the wheels, and then forgot to apply any kind of a rust inhibitor. I better not meet one of these designers on the street.
I have been to court on this and can give you a lot of good info. Where are you in the process.
Kendonhank
I have been to court on this and can give you some good info. Where are you in the process.
Kendonhank
Thank you for taking the time to post your experience. Can you please email me directly at SocialMedia@GM.com with your VIN, dealer of choice and contact information? I would like to look into this further for you.
Christina
GM Customer Service
My 2006 Truck has minimal to no rust on its frame. My neighbor has the same on his 2003 Silverado and 2005 Colorado. I live on Long Island where salt is used extensively during winter storms. (although this past winter is an exceptiondue to the mild temperatures).
I did a search on www.arfc.org which is the site where vehicle complaints are compiled to the NHTSA. I searched "Frame Rust". In the first 10 pages of search results I found the breakdown of complaints by manufacturer:
GM - 2
Isuzu - 5
Honda - 9
Kia - 1
Subaru - 1
Ford - 9
Nissan - 10
Toyota - 63
Fully over 60% of the complaints were for Toyota products. Over 3 million Tacomas and Tundras were sold in the last 12 Years. Toyota has been dealing with this problem by buying back and destroying / or re-framing these trucks to the tune of approx $13,000 per vehicle.
3 million times $13,000 equals $39 billion. Current Toyota yearly profit is approx $5 billion, so that their liability for these defective frames is equal to about 8 years of profit. I predict their policy of taking responsibility for these rusty trucks will end within a year or two. If I owned their stock I would sell it soon.