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Comments
The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We can also get you more information on your corrosion warranty, if you like. Please email us the last 8 digits of your VIN at socialmedia@gm.com
Best,
Sarah
GM Customer Service
Good Luck and try to keep rust off.
I appreciate it.
CM
Thank you for your response. Unfortunately there isn't much I can do. I have documented your concerns for you. I apologize for your frustrations.
Christina
GM Customer Service
-----Original Message-----
From: craigmanns@hotmail.com
Sent: 8/20/2012 05:35:10 PM
To: "socialmedia@gm.com"
Subject: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We ca...
Christina,
I spoke to the Service Manager Gary Herrmann 2395743326. He said its normal surface rust and there isn't anything they can do. I've attached some photos. I have put 7000 miles on this vehicle in the last year that I have owned it.
> Date: Mon, 20 Aug 2012 16:03:05 -0400
> From: socialmedia@gm.com
> Subject: RE: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We ca...
> To: craigmanns@hotmail.com
>
> Craig,
> Thank you for the update. Please let me know how things go at the dealer. I look forward to your update.
> Christina
> GM Customer Service
>
>
> -----Original Message-----
>
> From: craigmanns@hotmail.com
> Sent: 8/20/2012 01:28:31 PM
> To: "socialmedia@gm.com"
> Subject: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We can al...
>
>
>
>
> Thanks Christina,
>
> I will take the truck to Roger Dean Chevrolet. They are in Cape Coral, FL.
>
> The truck is an 08 GMC Sierra ext Cab. It has 39681 miles.
>
> VR,
> CM
>
> > Date: Sun, 19 Aug 2012 17:09:43 -0400
> > From: socialmedia@gm.com
> > Subject: RE: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We can al...
> > To: craigmanns@hotmail.com
> >
> > Craig,
> > Thank you for taking the time to email me with your concerns. How many miles do you have on your vehicle? Have you had your vehicle diagnosed at a GM dealer? If not, the first thing I will need you to do is take the vehicle to the dealer to have them diagnosis the concern. Please let me know when and where you plan to do that. Please include your complete contact information including mailing address. I look forward to your response.
> > Christina
> > GM Customer Service
> >
> >
> >
> > -----Original Message-----
> >
> > From: craigmanns@hotmail.com
> > Sent: 8/17/2012 09:46:08 AM
> > To:
> > Subject: Good evening cmanns, The recommended underbody care is to (at least anually) rinse away any chemicals or road salts with plain water. We can also g...
> >
> >
> > Im having corrosion issues with the underside of my truck. VIN 81229913
> >
> > Regards,
> > Craig Manns
Just wondering if you have sent that email? I am watching for it.
Check this out. Truck only has 39000 miles
http://i1165.photobucket.com/albums/q584/qwaster/Rusted%20Chevy/2012-05-26_12-07- -33_882.jpg
http://i1165.photobucket.com/albums/q584/qwaster/Rusted%20Chevy/2012-05-26_12-07- -50_818.jpg
Do not waste your time with Christina. She will simply input your complaint. She will not/cannot do anything for you because GM does not cover corrosion under their warranty, regardless of how severe it is, how old your vehicle is, where it is stored, how it is operated, or how it is maintained.
On that blog I posted a link to a gentleman who was very organized and was trying to get resolved with GM. He actually did get his repairs taken care of, not sure how, but I think it was like a part time job to do it.
If anyone knows how to proceed with this, please please post on this site or my blog. We are not looking for a windfall, just a safe truck that does not disintegrate.
http://gmrustbuckets.blogspot.com/
We're sorry to hear that you are having so many troubles with your Sierra and are here to look into anything further if you like. Please contact us via email at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, and the name of your dealership with your inquiry).
Sarah, GM Customer Service
What year is your truck. Are you within the three year warranty. What did GM say? Where abouts are you located?
I would love to see chevy do a recall.
Couple that with parking it on my new driveway, and the result is rust streaking all along the drive.
The truck only saw one mild winter, and was parked all winter long for this past one.
Just plain junk, plain and simple.
I've been buying GM trucks since 1976. This will be my last.
Are any of the body panels affected by this corrosion? Let us know if there is anything you would like for us to check into! We can be reached via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and mileage).
Sarah, GM Customer Service
I have noticed something peeling off from the frame where the rust is forming. I've also noticed that rust tends to form on spots where there is rubbing on the frame; If a brake line or a harness rubs against the rame rust will start forming there.
I am very dissapointed with this issue.
Other than this, I love my truck.
We would be happy to get you more information on the corrosion warranty that may still be in effect upon your vehicle. Please send your inquiry, as well as the last 8 digits of your VIN and mileage, to socialmedia@gm.com .
Sarah, GM Customer Service
PLEASE ANYONE ON THIS FORUM WHO HAS A SIMILAR ISSUE...YOU MUST PUT IN A FORMAL COMPLAINT. THIS WILL BE THE ONLY WAY TO GET ACTION.
Here's my questions:
1) I was told by a trusted friend who is a mechanic that my brake plates and shocks need to be replaced, and that would cost me an extra $1000 or so. My question is: What are the other parts in order of importance/safety concern that would be a good idea to either get checked out again or replaced altogether if this type of rusting continues to progress (which it will I am sure)?
2) What is the most cost effective way to prevent further rusting or help reverse the process before it gets any worse? The truck is already almost 10 years old, and not sure how long this has been going on.
3) How concerning is this issue on a scale from 1 - 10 (10 being worst)?
GM: ON SOME TRUCK MODELS THERE IS SOME FRAME CORROSION. *RM UPDATED ON 5/2/2012.
Not exactly sure what this means or if dealership will do anything about it.
Just one more of many many many articles about this problem.... please read, and if your vehicle is affected, please put in a formal complaint.
thank you
These trucks also have the pistonslap issue. There have been websites all over the net documenting these issues. And they wonder why Ford has been outselling Chevrolet and GMC trucks combined over the last several years? Because people have been catching on. Even Dodge and Toyota have seen huge gains on Chevrolet. After having so many issues with my 2010 I will never own a GM truck again. I'm a thrilled customer of a 2013 Tacoma after being a Chevrolet truck owner for many years. I've had several Chevy trucks from used 1960's models up and never had problems like this. The GMT800's were the nail in GM's coffin in my book and to every former Chevy/GMC truck owner I know. The GMT900's are so bad I consider them the funeral. Never again! Take a look at the following complaints pages I've been through myself.
Here's the Rust- http://s818.photobucket.com/user/JimSmith1955/library/#/user/JimSmith1955/librar- y/?sort=6&page=1&_suid=136703016465409417985507955904
Here's more metal issues - http://www.gm-trucks.com/forums/topic/119648-acorn-damage/
Here's the Piston Slap - http://www.pistonslap.com/
If you buy your truck new and it rusts to the ground in six months, GM will not cover under the warranty. They might replace it out of sheer embarrassment, but never under the warranty.
That is why they are GOVERNMENT MOTORS!
Yes, if you want your "professional grade" GM truck to last more than a year or two, you must bathe it daily and meticulously, and of course store it in a class 5 clean room facility.