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Comments
Sarah
GM Customer Service
What do I need to do to get the carpet and insulation out of the car to dry it out? Any suggestions?? Any suggestions for fixing the leak so it doesn't happen again?
It wasn't a big rain, but no water leaks, so far. Thank you for asking. The real test will be with a hard rain all day or all night. I do know that a 15 minute water test isn't going to catch the problem. I will wait for the next BIG rain and leave my car outside...risky but I have to make sure the car leak is fixed. I really like the mechanic who works on my SUV so I am very hopeful that he fixed the problem. I keep reading all these awful things from all the forums about the Acadia's, Outlooks and Enclaves with sunroofs that have constant leaking problems. I just hope mine was really just the roof rack bolts that were loose causing this problem. I also hope that since the water found it's way through the back up camera light that I don't get electrical problems now as well. I know I will never buy another extended warranty. Having to pay $100 each time I take it in and them not covering any gaskets, seals or leaks...doesn't make it a very wise purchase. I really love this vehicle. It took me two years to save up and search, test drive and decide the best car for me and I still think my Outlook was the best ride and most comfortable. My fingers are crossed that the leak is fixed.
Now this man is different then the original man I was dealing with at Jake Sweeney Chevrolet, he said the first man i was dealing with was only an appointment setter.. I really am upset feeling like being passed around and they really don't care. I am hoping GM cares enough to finally fix this problem esp since after the first guy told me my car has been back three times for this issue.
the new contact there would be Dan Warren.
Sarah
GM Customer Service
I am sorry that you are so frustrated, aggraved07, I truly am. I know that it's a rough situation to be in, and am doing what I can to offer assistance.
Best,
Sarah
GM Customer Service
I just want help from someone and no more stories or lies or people that don't have a clue to what they are doing. :mad:
I also made a report on safecar.gov regarding this water issue... This could cause serious electrical issues and I will be the one stuck with the problem due to this not being resolved.
:lemon: :mad:
I filed a complaint with safecar.gov regarding this issue... I think everyone should.. I am not getting anywhere with the dealer
Also, if anyone would figure out or get someone interested in a lawsuit maybe that is the way to go. I am sure there are plenty of ticked off people that would join a class action suit.
I am still worried what they are going to charge me for this... I haven't heard anything else about how much this will cost me and I am wondering if they are talking directly with GM.Saturn regarding this or just doing as they will....
I truly regret buying this vehicle.
Regards,
Sarah
GM Customer Service
I also had the car in for transmission failer 3 times now. This car has been a big headache.
If you find of any fix or lawsuit I am in.... I will also file with Safecar.gov.
Sarah
GM Customer Service
If GM owns up to their product I want them to take this piece of crap and I will gladly get a new car from them but I want all the money I paid into this junk back... it would be the fairest thing for this company to do.... :lemon: :lemon:
It is not like I asked them to pay me back for the money I have already paid on the car, I just want them to take the car and eat the cost left. If I am willing to buy a new car and give GM another shot what is the problem.... I dont see a problem... Does any good business person?? They keep a customer and it will make me happy to not have to keep taking my car back and forth to get this issue resolved. And I do have a case number as soon as GM calls me back as they say... We shall see...
GM OWN UP AND TAKE THIS PIECE OF CRAP BACK!!! :lemon: :mad:
Our car was completely dead and would not start. We were told by Les Schwab it was the battery; we bought a new battery and it died again. We took it to a GM Dealer/Service and was told that our fuse box was flooded and corroded. We had a lot of snow and the GM Service thought it could have been from the snow and to run it by our Insurance. WRONG! Our insurance told as that "The leaks are a well documented problem with GM with long term issues due to the defective design, overtime moisture will short out the electrical components " This prompted me to do some research on-line and I'm blown away. Also, the motor in the back latch has died. My car is on day 6 in the shop. I did call GM and had a positive experience so far. There was a recall in 2009 to extend the tubing on the roof to prevent this from happening. The repair was done to our car however, it did not stop the problem.
Like I said I have been researching these issues all week and see these forums and wonder if anyone has filed complaints with their Attorney General, etc. I plan on writing several letters regarding the defective design of these cars and the devastating outcomes from these problems. I'm grateful I wasn't driving on the hwy. when my fuse box decided to die.... There is so much documentation on the web regarding these issues, same problems different authors. I would think this warrants for a class action. Cars will have issues, we expect that; cars sold to consumers with a defective design causing long term issues due to this poor design is a not okay.... We should be able to have this expensive car out in the rain with-out worrying about leaks and going broke with the repairs. I have many, many concerns of what the future brings. Other than this forum, what other ways are you folks submitting your complaints?
All the best,
Sarah
GM Customer Service
Yes, I was I assigned a case number. From doing so much research this week on the issues with the Saturn Outlook leaks I've noticed your response's through out this forum. I've been told from GM every case is handled differently, etc regarding these leaks, do you report back to GM what information is on these forums? If so, does GM see this pattern regarding the leaks? Has GM made any statements regarding these complaints that I may have missed? As I said above, I continue to read the same story over and over the only difference is the owner.
I love my car! It's a beautiful car. I truly hope the repairs being done on my car fix the problem; sadly, there is no guarantee! I should be able to drive in the rain and wash my car with-out it leaking. I also have a water stain on the lining above the passenger seat, not a good sign.
I understand my current issue is being repaired, I've asked the dealer for preventable maintenance for the entire roof and the response I get is we're dealing with the current problem only; this does not give me much peace of mind. Please note Sarah, my tailgate motor is dead as well which I now believe is related as well as I said, there has been water on the third seat... I did not think the water could possibly be from a leak at the time, I assumed it come it came from a different source.
Thanks Sarah, I appreciate your time!
What state are you in? I will do as you suggested. I've copied many pages already to build my case and will bring them to the GM Service where my car is. I believe GM is very aware of these problems. As consumers we need to go forward and let our voices be heard beyond the forums.
I live in Washington State - any others out there? Lets proceed forward with our complaints.
My fingers are crossed that you won't have anymore problems!
I even told them I would buy a brand new GM car if they would just eat the cost of this car and not make me pay anymore money on it.. They tried to take the difference on the car loan and pass it thru my bank without me knowing it... Talk about crooks... I was pissed off and told my bank to throw that out and I wasn't doing that at all!!!
The dealer acts like they are doing me a favor by NOT CHARGING ME!!! hell it is their problem in the first place along with GM... They are nothing but a bunch of crooks!! I will never buy another GM car for as long as I drive and my kids drive...
The safety issue will continue to worry me. Water leaking into electrical components could be fatal. My fuse box was flooded which left my car completely dead. If this would have happened while driving could have be disastrous.
Good luck Bubbles1956 and please let me know how it goes! My car is still in the shop; day 8!!
Sorry to hear you're still having problems. My car was in the shop for 2 weeks, with repairs of a new fuse box, etc .... it was flooded by the leaks. Two days after I got my car back I notice the horn didn't work! I took it back in and there is another area still flooded! The good news is that GM is paying under some kind of warranty; I believe because this happened after a re-call fix. Call 1-866-790-5600 tomorrow!! Let me know how it goes please.
I too am so concerned of the future of my car and plan on contacting a Lemon Law Attorney to advise me what to do next even though my car doesn't qualify. I feel my car is no longer safe and from everything I've read the repairs continue to fix the leaks. It's a terrible feeling to have such a beautiful car and be scared to drive it.
I think it's more effective to have the owner's of these vehicle's to unite and contact an attorney. If your interested, let me know and lets proceed forward. I've owned many cars with sunroofs and never had these problems. We paid 23,000 for this car that leaks!! This is so wrong!! I'm very grateful that GM is helping us out however, if this problem continues I can't drive this vehicle and feel safe. In the meantime I hope your able to visit your parents, I would suggest you bring your car in ASAP to a GM Dealership and rent a car to visit your parents,, I would hate for you to get stuck and have more expenses.
Stay in touch and let me know how your call to GM goes!
Take care.
FYI- I spoke with our local Bar Association and if your car does not qualify you under the lemon law call your local Bar Association and get a referral for an Attorney that practices Auto Product Liability. Good luck with your call to GM!
Best wishes!
Thanks for your time!
Good luck!
I'm thrilled to hear that you have had such a great experience, and am hopeful that the repairs that were performed are successful.
Regards,
Sarah
GM Customer Service