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Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
You stated you spoke with GM Customer Service; do you have a case set up? If so, could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I would be happy to look into your case for you however could you please email me directly?
Thank you,
Caron, GM Customer Service
Get the fluid at a Honda dealer and drain and refill the transmission fluid. I bet it will cure your boggy shifting and save you a bunch of $ in the process.
Here's the procedure: link title
At this point I think they are just sending the current tranny to get rebuilt and will send it back. They won't give me a loaner either. The worst thing about this is the last time the tranny was replaced I had to fight to only pay for the tranny partially. It was $2,800.00. This was in October and a few months ago I started noticing it was slipping, but the dealer couldn't "replicate" the issue after having the car for a day and another day I took the tranny guy for an over 30 mile drive. Finally after I agreed to leave it at the dealer for as long as it would take for a mechanic to drive it home every day until it did it for him, he "replicated' the issue.
The first time it happened was when the car was 3 months old.
The people who engineered this transmission were inept individuals who don't realize what danger people like myself are being put in driving these death traps.
I apologize for your concerns. Can you please email me your VIN and I will look into recall information for you. I look forward to speaking with you! Have a great weekend!
Christina
GM Customer Service
I have a 2005 Saturn Vue with less that 83,000 miles on it. I bought this car from a dealership as used on Janurary, 31st 2010, and yes the Carfax is clean on it. I started to have problems with it last week. I took it into the garage and was told that I need a brand new transmission, because the one I have is factory defective and will be $4000 to fix it. Also he mentioned that the guy that he gets his transmissions from sells 3-5 of these a week. Now correct me if I am wrong, but that sounds like a lot to me. It should be apparent that I do not feel like paying for this, if it is a problem with the make of it. Any suggestions on how to get ahold of GM to discuss it being replaced? Thank you all.
Kim
You can file complaints with:
National Highway Traffic Safety Administration (NHTSA)
Website http://www.safercar.gov/Vehicle+Owners/
Better Business Bureau
Website http://www.bbb.org/
Post your problem for the VTi transmission on forum boards
Tweet and Facebook your experience on the GM pages
Write your local politicians
Congressmen, local officials and attorney general you can find your local officials at c-span. You may have to Google your state and attorney general separately to find out who that is.
http://www.c-span.org/CongressDirectory/
Last but not least you can write the CEO of GM
Mr. Daniel Akerson
CEO GM
300 Renaissance Center
Detroit, MI 48265
Today it is acting very odd. It is revving up like it needs to switch to a different gear, it switches to a higher gear but is still revving horribly. So much so that when I am driving it with the radio blaring, I can hear the engine rev.
Please check to see if there is a recall on the V6's as well.
I am quite concerned considering I have had it only a couple of weeks.
HELP please.
Suzanne
Good luck.....
The recall on the V6 is to initally reprogram the PCM (reset shift points) to control vibrations or 'ju">link titletter' in the transmission in the 20-40 mph mark. If the reprogram does not work the torque converter is suspect (much as in my case but I'll get to that later). I think this recall came out in February of '11.
As 442 said DO displace your V6 Tranny fluid at least every 25K, with a Z1 Honda approved fluid (it will take about 4.5 to 4.8 qts per displacement & this will not change all the fluid as about half remains in the torque converter.
Rather than go on & on perhaps read this forum on other people (including myself) with similar issues.
For those that have experienced torque converter failures (3.5L)
Saturn would not aknowledge this problem while my vehicle was still under a powertrain warranty the following spring after I purchased it . The Tech that reprogrammed my PCM (Under Recall) was not happy with it & stated I should bring it back (The reprogram helped for about a day then went back to it's old habits). I returned it to the dealer a month later to find that the Tech that was familiar with it has left & the other techs could not find a problem in 2 weeks I left it (FYI no loner will be provided). The vehicle still has vibrations or shudders, & now has picked up a vibration around the 50-55 mph mark which isn't too bad but I believe it's related.
Bottom line if it doesn't throw a code, via the OBD at the dealership, you likely aren't going to get anything out of GM .. Since then the vehicle has pulled me into an intersection when the TC failed to unlock with moderate brake pressure, TC unlocked in the midst of a left hand turn into oncoming traffic leaving me without power momentarily (then 2 backjerking shifts).
I have had this vehicle for nearly 3 years, I purchased it in the winter so it was very hard to determine this untill the next spring (when I promptly complained to Saturn). The low end shifts (especially when cold) have been rough erratic & sometimes unpredictable like a person learning to drive with a clutch.
I had RPM ocillations (@30-35mph) that went away with my first fluid displacement, as this is important I've displaced my fluid 4 times in the past 10K.
I'm glad to see at least some of you are sucessful, I did not get anywhere with GM on the 800 number on the recall notice. Unfortunately I don't think this vehicle will ever be right.
I would be happy to see if your vehicle has a recall. Please email me your VIN.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Since you have spoken with GM Customer Assistance could you please email me your case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I emialed directly to 'socialmedia@gm.com'
I will try that.
I am just in panic mode. Have the dealer limited warranty for 60 days, after that, this single mommy is all on her own and cannot afford to replace anything drastic.
Thanks again!!
My question is, if its the torque again, am I going to have to foot the bill for the repair? Any advice for working with GM to get this resolved? I have all my paperwork from the torque converter ordeal.
Thanks,
James
Can you please email me your case number and VIN? I look forward to your response.
Christina
GM Customer Service
You can file complaints with:
National Highway Traffic Safety Administration (NHTSA)
Website http://www.safercar.gov/Vehicle+Owners/
Better Business Bureau
Website http://www.bbb.org/
Post your problem for the VTi transmission on forum boards
Tweet and Facebook your experience on the GM pages
Write your local politicians
Congressmen, local officials and attorney general you can find your local officials at c-span. You may have to Google your state and attorney general separately to find out who that is.
http://www.c-span.org/CongressDirectory/
Last but not least you can write the CEO of GM
Mr. Daniel Akerson
CEO GM
300 Renaissance Center
Detroit, MI 48265
Can you please send me your VIN and case number? I look forward to your response.
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN and current mileage? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Once you determine it to be good or bad you can go inward from there...bearing...1/2 shaft/cv joint...
FYI the recall number for the 3.5 transmission is #10285 (February 2011) (for the transmission PCM re-program). ..if this helps anyone.
I purchased my vehicle at 3 years & 1 month into service, & later found out through my Saturn dealership this vehicle had 8 (eight) front wheel bearing services performed by the dealer. This information was not on the CarFax, nor were a few other issues.
I found out Saturn had kept great service records on this vehicle as someone else mentioned someone who is really familiar with this problem needs to advise on it (a former Saturn Tech), but where have they all gone?
Once again if you are experiencing any abnormalities on the 3.5, first is to displace the fluid with a Honda Z1 approved fluid. The service interval listed in the owners manual (50K) is not often enough, especially for severe service conditions. Normally (back in the day) you could run a GM transmission to a 100K (& beyond) without transmission service, not so with this one.
Unfortunately these vehicles had great potential, but seem to be plagued by design issues, one thing I will miss is the GM space frame Polymer body panel design.... much like the first generation U-Bodies Lumina/Transport/Silouette & 4th Generation F-Bodies (Along with the Fiero) had.
Spoke with GM dealers, GM Business Resource Center and Joe - our (NC) regional GM representative to no avail.
Best to you!
I had found out through Saturn dealership records via my Saturn local dealer (that was still in business) that my vehicle had 8 front wheel bearing replacements in about 2 & a half years... (5 on one side 3 on the other I believe). These replacements were done by a Saturn dealer, & this information was NOT disclosed on CarFAX or any other reporting site... this would have sent up red flags to me.
I purchased this through a GM dealer just 3 years into service, apparently these repairs are not made available via the GM network, but by the brand name.... & not need to be reported to these CarFax (or facsimile) paid information networks.
A light showing the Transmission???
I thought these vehicles fuel systems needed to be altered to run in Europe?
What is this little "f" in the blue box everywhere that seems to be making my PC go haywire?
Time to reboot perhaps?
Went out of town last weekend had to rent a vehicle was afraid the Vue might leave me stranded.
Thought the vehicle would finally be made right with this campaign, I'm very disappointed with both GM & Honda on this one.
We have a shutter on our '06 Vue 3.5 transmission as described in this forum. We changed the transmission fluid with the Honda variety about 30 days ago and it improved the shutter greatly, but it is returning. There are no more Saturn Dealers in the Orlando, Fl area. Where can we take our Vue to have this looked into? What about this recall: #10285 (February 2011) (for the transmission PCM re-program)? Also, what if it needs a torque converter? Is that covered? Car has 72000 miles.
Thank you in advance for your assistance.