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Comments
Bad enough having to rent a vehicle without having to rent a computer too. :sick:
I apologize for the problems you are experiencing. Could you please email us your VIN? We would like to look further into your situation. Also, could you include your zip code so I may search for the nearest dealership?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Older & less intrusive software I find works better on this machine.
I grit my teeth accelerating after making a turn to find what state the TC may be in, if it's going to surge, or jerk the vehicle. Saturn considered this normal.
Mine has rough/unpredictable low end shifting ..also has jerky initial grab when first accelerating at times (ie: I want to be very careful if I need to inch up in traffic or a parking space as I don't want to hit anyone/anything), this usually points to the torque converter going, though the Saturn claimed this is normal.
As this emulates someone learning on a manual, I have learned to drive with a very light foot in the lower gears, this vehicle is suppose to learn your driving habits & adapt to you, though I've had to adapt to it.
I hear you on this trial & error thing, if I could find an honest Transmission shop I'd take it in though the repairs on this would likely exceed the market value of the vehicle.
I'm also getting surging at times, this is becoming very random now.
Mary
If you find the Fluid change helps, do let us know. It should be yearly maintenance.
I have since changed my fluid 4 times, & keep saving a sample in a clear 35mm canister after each change to note fluid conditions. Other than after the first change for me there was no significant improvement in shift performance. Dealerships have aknowledged the rough shifting problem, though always seem to dodge around my complaints & say it's 'normal'... never had a vehicle like this. Other mechanics have said it's the TC going out.... if the vehicles not throwing codes for the dealer, they assume there isn't a problem, only one tech said there was & he no longer works for the dealership.
What condition was the fluid, & the condition now? Ideally it should be bright red, though since you can not totally purge the fluid it is likely a darker red (& hopefully translucent)... but should not be purple or brown.... if so may need another change.
I posted a link a few pages back for the Saturnalia forum boards, usually there are some ideas there, as many '04 owners also complain of this judder, I'm not sure why GM did not include them on this recall.
I don't have a HS connection here, but here is a main link to look at the Vue Forums... they might be a bit more precise to a specific problem, helpful group over there!
Saturnalia
Probably try the 'Vue Tech' section.
I apologize for your frustrations. Can you please email me with your complete contact information, VIN, and involved dealer? I look forward to your email.
Christina
GM Customer Service
I apologize for your frustrations. I would ask them about installing a recorder in your vehicle. Did you try going for a ride with the technician to point out what it is you are talking about? Can you please send me your complete contact information, VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
I feel for you, my dealer had the car for nearly 2 weeks & could not replicate the problem in the 50 miles they drove it, they consider the jerky shifting normal... until the vehicle 'throws a code' they claim they can't do anything, yet the judder has been documented by a tech no longer with the dealership.... should have made them keep the car right then & there & fix it my bad.
Doughnuts to dollars too whatever breaks will no longer be a warrantied part. :mad:
I apologize for your frustrations. Have you spoke with GM Customer Assistance? Will you email me your VIN? I look forward to your response.
Christina
GM Customer Service
Are you currently experiencing any problems with your vehicle? Please keep us posted.
Thank you,
Caron, GM Customer Service
My wife had this same issue with her 2006 Saturn Vue. After resaerching on this site and a few others I took it to the dealer as an educated consumer. They reset the computer module and the dragging issue went away. She has never had the battery changed in 5 years so thats due for a change. The battery is swollen on both sides and its now starting to give issues when starting. So we plan to change the battery out thgis weekend and take it in at 90k miles for the recommended service. She has about 1000 miles til then.
I apologize for your frustrations. Can you please email me your complete contact information including mailing address, VIN, current mileage, involved dealer, and a brief description of your experience? I look forward to your email.
Christina
GM Customer Service
I apologize for your frustrations and experience. I am happy to hear GM was able to provide you with assistance for your vehicle. If you have any other questions comments or concerns please feel free to email me directly.
Christina
GM Customer Service
I hate what I am seeing, that we have to pay all or part of a repair Saturn knows is a problem!!! Great, buy AMERICAN and get screwed!!!!!
No one these days can to buy a new car much less have a repair bill of this magnitude! My SUV is not even worth the amount of the repair.
If anyone has gotten true satisfaction, please post and tell the rest of us how you did it and where you had to go.
November 2009 - Initial letter sent to me regarding the initial transmission condition
March 3, 2011 - Initial complaint; estimate of vehicle repairs provided for the following:
- VTI trans
-Add rear main seal; leaking (changed mind and realized it wasn't leaking, rather it was the VTI fluid
-Clean and lubricate steering column
-Wiper blades
-Rear blads
-A/C cabin filter
-Engine air filter
-Induction service
-Coolant Exchange
-A/C Compressor
March 17, 2011 - Transmission replacement; Cleaned and lubricated steering shaft; multi-point inspection; fuel induction service; fogkit engine
March 30, 2011 - Issues with transmission jerking in reverse; grinding noise on start up when cold following transmission installment; ordered transmission replacement
April 6, 2011 - Transmission replacement; Alignment performed; indicated noise is related to starter which is not damaged from transmission repair; complimentary oil change/tire rotation
May 14, 2011- Went to another repair shop to get second opinion on additional issues that were recommended in initial overview of car
May 18, 2011 - When car is in reverse or drive it hesitates; check engine light is on; Transmission Replacement
May 30, 2011 - Car towed to GM dealership; bolt loose on transmission
September 3, 2011 - Car checked out at GM dealership due to grinding noise on cold start and while making left hand turn. Sent home after being told there was no issue.
October 19, 2011 - Took car in to local repair shop, complained about severe grinding noise coming from transmission in 1st gear. An ASE certified transmission technician revealed the issue.
October 25, 2011 - Took car to GM dealership with information provided by local repair shop. GM dealership confirmed grinding noise on acceleration. Internal damage to CVT assembly was assumed. Cost to replace was the same as to rebuild. Transmission replaced.
Unrealistic pricing on this transmission 'replacement', I can see the frustration here.
To my understanding the late '05's had a conventional 4 speed auto that replaced the VTI & was likely used in the '06 & '07. Am I correct here & why couldn't GM just replace the VTI with this newer unit instead of band aiding the problem with rebuilt VTI's?
When I was looking at these the dealership was telling me how wonderful these VTI's were, after discovering the issues & confronting the dealer on this they clammed up. I ended up with a V6 though I am having transmission issues with also.
Are you currently experiencing any problems with your vehicle? Please keep us posted.
Thank you,
Caron, GM Customer Service
Caron I had sent you an extensive E-Mail on this in early September that included documented symptoms, if you did not receive this please let me know. (I don't get to this site every day though)
To answer your question, Yes, I have had both juddering & surging at highway & slower speeds on & off. A couple times now I noted a ratcheting noise under a hard (emergency) acceleration. Upon completing turns I don't know how the vehicle is going to shift, low shift points especially when cooler are jerky & erratic.
The vehicle has it's good & bad days, though I can't see how the dealer could not see anything abnormal in the 2 weeks they had it....
Frustration is becoming an understatement.
The Service Advisor told me on Thursday that he tried to work with GM since other than the transmission, the car is in great shape and only 14k over the mileage limit. They told him there's nothing they can do.
Well, since there's nothing that they CAN do (or should I say "WILL" do), I'm looking at Honda's and Hyundai's. No more GM's for me. After owning two Saturns - both bought brand new - what I CAN do is take my business somewhere that will appreciate it. The main reason I bought Saturn vehicles was so I wouldn't have to deal with the whole car buying fiasco/ambush by the Finance guy/typical car buying run-around.
Good luck GM and to all of your employees that can't/won't make a decision, I hope someday you all find a career somewhere that values you and gives you the ability to make sure your customer satisfaction numbers are high and doesn't beat you over the head when you tell them how many people are just not happy with GM service and products.
Lastly, after reading countless stories on the many different websites and forums regarding this transmission failure problem, I find some of your situations just heart-breaking and I'm thankful that I am able to handle a car payment now. I can't imagine being in your shoes. Take care everyone, I hope that you all find a way to resolve this unfortunate but predictable bump on the road of life that GM has put in front of us.
I have change my fluid at least once a year since and have had only one more occurance. I have also had the engine running hotter ever since the first occurance. I usually have the water temperature guage at 1/4, even hot weather, but now it can reach over 1/2 on a 90 degree F day on a very small incline.(<1%)
Any suggestions? Is this covered by a Honda recall?
Any suggestions?
I am sorry if your email in September was missed – I would recommend re-sending it. I will follow up with Caron! Thank you for being patient with us, and I apologize that your interactions with your dealership haven’t been satisfactory.
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
My wife had this same issue with her 2006 Saturn Vue. After resaerching on this site and a few others I took it to the dealer as an educated consumer. They reset the computer module and the dragging issue went away. She has never had the battery changed in 5 years so thats due for a change. The battery is swollen on both sides and its now starting to give issues when starting. So we plan to change the battery out thgis weekend and take it in at 90k miles for the recommended service. She has about 1000 miles til then.
Which computer was reset the BCM, or PCM, I'm imaging there is more.
Strange that a battery would be a culprit, I would be reluctant to reset the battery (though the thought crossed my mind) though there is a possibility that you may lose the radio in the process.
I have change my fluid at least once a year since and have had only one more occurance. I have also had the engine running hotter ever since the first occurance. I usually have the water temperature guage at 1/4, even hot weather, but now it can reach over 1/2 on a 90 degree F day on a very small incline.(
Over temp for coolant (engine temp) or tranny? I have yet to look into this, though from analyzing the data Ive collected, my jerky shifting mostly occurs (but not always) when the vehicle is cooler. This the temperature idiot light? there is a gauge in mine, the gauge usually never goes above the 1/4 - 1/3 mark. they still have an overtemp lamp? I'll have to take note, usually with the gauge package, the light is eliminated or is incorporated with a check engine or check gauges lamp.