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Comments
This sounds to be the EXACT symptoms mine had, upon taking it in to Saturn of Mentor (still under powertrain warranty) I was told this was a busy transmission & is quite normal condition, the tech could not replicate the RPM's to fluctuate in that manner, as he could not get it on a smooth road without traffic. My fluctuating I noted was from 25-40 & was within 50-100 rpms, on a 1:3 second rhythmatic basis, sort of like 'gear hunting'. I was charged $115 for the diagnostic then was suggested to possibly change the fluid... The Fluid change seemed to stop the oscillations. However the jerky starts, rough low shifts & occasional gear hunting did not go away. You can perform this fluid displacement for around $20-30 yourself, just use Z-1 Honda approved fluid.
They just gave me a file number and told me to take it to a GM dealer to diagnose. He said if I elected to have any work done there, I would be responsible for all diagnosis charges and any replacement parts and labor.
GM CS insists there is no way around these $100-120 diagnostic fees, the fee was waived during the PCM re program, this was the first time a GM tech actually found an issue & was documented, when I returned the car to the dealer for further analysys (per permission with the dealer at a more convienient time, they had it for 2 weeks), the techs said no codes were present & went back again to being a 'busy transmission'. I am free to bring it back, though I'm likely going to get the same answer, & will be $120 poorer.
For starters, the GM maintence interval for transmission service is way too long, fluid change shuold be done at no longer than 50K miles & more realistically at 25K miles.
I would suggest not taking it in for the re program if you are happy with performance, I would say you really have to have serious issues that are going to be very obvious that the dealership cannot write off to being a characteristic of the power train. Once the PCM is complete & the dealership finds no codes, you are going to be responsible for everything thereafter. .... find a good honest & compentent transmission shop!
I have driven Hondas in the past, & they have quite smooth powertrains, I'm not sure why GM went with their own programming on the PCM instead of using Honda's.
What do we do? We need this car and can't be without a car for weeks? Anyone have a print out or electronic version of a TSB for this? I don't want to take it to the dealership and be dismissed and then have the entire transmission burn up a couple months from now.
I was willing to have the dealer have this for as long as they needed to correct the problem after my layoff (mistake), thus I'm hesitant to even return it as a dealership repair would far exceed the market value of the vehicle. Good luck & keep your fingers crossed, & for everyone, please change your fluid!!!
Does this look like a car that has 155,000 miles? We really take care of our vehicles.
Looks very nice! although I keep after mine, the excessive use of chemical here it's a losing battle, my liftgate was rusting after less than 3 years & the wheels are completely pitted & delaminating in spite of yearly waxings.
The problem with the Vti on the 2002-05 4 cylinders
The juddering, gear hunting issue with the Honda 3.5 V6.
94mark94, you want the TSB with the PCM reprogram that came out in early '11, though it did not cover '04's for some reason.
I asked my wife to look through our paperwork because i thought we had our dealership try to assess the fluctuating. Sure enough, we found the paperwork from last june and the tech mentioned he couldnt replicate the issue and it was most likely overderive kicking in... We were sent on our way.
We took the car back to them this past saturday because i got so nervous after stumbling on this thread. The dealer has a bunch of new folks and a master tech thas was with saturn for 9 years. They were all very helpful and sympethetic. They explained that they do see this often and it seems to be an issue around 110,000 miles and they have worked on a bunch with the same issue. I left it with them and they called to say they were able to replicate the issues easily and it is definitely the torque converter. They said that we should have it done quickly because it is failing and if it fails completely, the transmission will be destroyed too. They didnt mention anything about the reprogram and im not going to have that done because it runs and shifts just fine.
Im looking at about $2,200 to replace the torque converter alone and they also gave me two other options to replace the tranny as well but of course that was more money.
They waived the diagnosis fee because i dont think they even had to hook it up to a machine to diagnose. It was still nice of them to waive the fee.
They commented the truck was in great shape and it had no oil leaks, tranny leaks etc. and they were surprised that it didnt have a tranny leak because they also tend to start leaking around 110,000 miles.
Im waiting on a final price from the dealer so i can make my appointment because we want it fixed asap but we will only be able to go with the least expensive option which will be to replace the converter, flush and refill the tranny, replace various gaskets including exhaust gaskets because they said they have to drop some of the exhaust to remove the transmission and get to the converter. They dont want to crack open the tranny because it seems to be working properly so they will just flush and refill.
Ive emailed Sarah and Christina here considering im experiencing the well documented coverter issue that many are experiencing here. Have not heard from them back yet.
Im hoping that once we fix it, it will go another 156,000 and drive as good as new. It would also be awesome to get a little help from GM to help soften the blow!!!!
Heard back from Christina here and she entered a GM Customer Service file number for me and said someone from GM would be in touch with me. Thanks for the help again Christina!
My dealership called me and offered us a brand new transmission and torque converter for $3,200. Just replacing the torque converter alone would have set us back $2,200 and the dealership said that just replacing a torque converter alone isn't best practice and the tranny should be done as well. Not too sure if they are telling the truth but I asked if the transmission was a Honda or GM product and they were adamant it was the Honda equipment as they are still making them. They also said the tranny would come with a 3 year / 100,000 mile warranty so we figured it would be the way to go. The tranny has to come from Michigan so it looks like it will arrive sometime next week and we'll have it done then.
Definitely more than we want to spend but we do plan on keeping this car for a while longer.
Do not do it! I cannot express my feelings enough! Just do not allow Rami Transmissions, e-bay seller Rami5566.718, aka YS&D Engine to supply you with a remanufactured (suposedly) transmission. If you live within walking distance of the shop them perhaps you have a chance in hell of receiving satisfaction. Unfortunately If you are using them via the internet to provide you with a replacement transmission then prepare to be ripped off!
The deceit and dishonesty runs throughout this FAMILY operation. Do some research and you will find that there are a number of unsatisfied customers. The 5 star reviews are from the family members themselves! I only wish that I had done a bit more due dilegence when researching this sham of an operation. Look at Kudzu.com 5 star review from ykadoch ! this is the e-mail address for the company! HAHA Check out showmelocal all bad reviews. I just wish I had done more homework before purchasing from them 3000 miles away.
All family members are obviously trained in the ways that they operate. I have not found one honest person on the other end of the phone yet. Rami, Amir, the wife, etc. All well versed in the art of telling you exactly what you want to hear with out ever delivering.
They knew all the right things to say on the phone, and seemed very knowledgable on the transmission issues. Remanufactured transmission with 2 year warranty (HAHAHA) with free torque converter and in line filter available for reasonable price! I took the hook! Initial purchase and shipping happened very quickly, But the transmission they supplied had issues from the start! Troubleshooted the problems directly with Rami! Thought it may have been a selenoid or something on my end. Replaced selenoids. This was never the problem. Rami finally says..............I will send you a replacement! Dont believe him!
At this point I am thinking its just my luck, but I do not want to belive I am being scammed. 2 months later............... excuse after excuse, need to wait for a core to rebuild one (what about my core that I returned that you never credited my account the $450.00 for the core refund?) Oh we just rebuilt three, waiting for the dyno to check. OK all 3 are good sending today. Wait wait , call for tracking number. Given bogus number. Call shipping company..........NO we never had a pick up for you!. Oh now Dyno is broken waiting for Dyno repair to test. OK, wait wait wait. OK here is pick up number xxx using new shipper. I call shipper! Oh yeah we have pick up scheduled, But we do not even deliver to California! WTF! This is over a period of several weeks where they dodge your phone number. I am now only getting thru by using friends cell phones from out of state numbers!! OMG then the numerous hang ups on me and the promisses to call back. And all of this is using “God willing” and other just rediculous comments that try to allude to the fact that they are somehow honest! HAHAHA
So in short! Do some more research! These people are scam artists. Luckily my Credit Card company agrees and I did not wait to long to start the restitution process, but these people are crooks and should not be allowed to prey on people on the internet. I am actually happy at the outcome now, because even if they had come thru somehow in the end I would not ever trust the transmission that they would have shipped to me so good riddance RAMI TRANSMISSIONS!
PS Rami transmissions..............its been over a week and I havent received the return phone call you promised “on your word” to return that day!
I asked my wife to look through our paperwork because i thought we had our dealership try to assess the fluctuating. Sure enough, we found the paperwork from last june and the tech mentioned he couldnt replicate the issue and it was most likely overderive kicking in... We were sent on our way.
We took the car back to them this past saturday because i got so nervous after stumbling on this thread. The dealer has a bunch of new folks and a master tech thas was with saturn for 9 years. They were all very helpful and sympethetic. They explained that they do see this often and it seems to be an issue around 110,000 miles and they have worked on a bunch with the same issue. I left it with them and they called to say they were able to replicate the issues easily and it is definitely the torque converter. They said that we should have it done quickly because it is failing and if it fails completely, the transmission will be destroyed too. They didnt mention anything about the reprogram and im not going to have that done because it runs and shifts just fine.
So the jerky starts are a TC related issue?
YW & I glad things are working out for you ... as for me, they knew this transmission was faulty from my first compaint, the service manager at the Saturn dealer was very careful in his choice of words to me as the other dealer. I only drive 3-7K a year, & GM is aware of this & their risk management pretty much will decide on how to handle this. In my case the transmission was going to last the duration of the warranty (which it did), thus they decided to blow me off.
Now I'm sure me bearing all of the inflated costs they will find fault with a hefty repair... likely with costs exceeding the current market value of the vehicle.
Again, yours looks in great shape, you know it's history, so likely worth it to be putting $2200 instead of purchasing someone elses headache.
I'm a little annoyed how everything played out for me and want to discuss with him.
Apparently the "good deal" on the new transmission was all GM was willing to help out with. Originally my dealer said it was the TQ and it was failing but everything else was fine so they would replace the TQ and refill the transmission and I would be good to go. That was going to cost $2,200. I got a call from my dealer a few days later and they said they got a really good deal on a new transmission with a 3 year /100,000 mile warranty and that they recommend going this route since the transmission should really be replaced with a TQ. This went against everything I was told before and they really pushed that I replace the transmission and TQ and this was the best option. At this time a claim was put in to GM and in the back of my mind I thought I may still be able to get GM to help out since this is a well known problem. I called my dealership the next day and told them we will go with this option at a cost of $3,150.00. I had to put down $2,000 to get this going and that afternoon I received a call from my CSR at GM assigned to my case and he went to explain that the new transmission at a cost of $3,150.00 was the assistance GM was offering. I was very confused by this because my dealership never mentioned GM was in contact with them and they just said they "got a good deal on the transmission" and that they would go this route.
Of course we had already put down the $2000.00 so I had to proceed with this route but if I had all the facts, I would have just stuck with the original plan of having the TQ replaced for a cost of $2,200 since that would have cost us $1,000 less. Not many people have $3k plus laying around to fix issues that are a well know issue...
The transmission has been replaced in our car and things are OK with it so far. It's not my car but my wife says she hasn't felt much yet so far.
What increased my frustration ever further is the fact that after all this was done, I've come to find out that there is a recall on 2005, 2006 and 2007 V6 models with the Honda V6 engine. They are calling it a Torque Converter recall and it consists of a reprogram where it keeps RPM levels above a certain point in order to get the TQ to engage properly and stay engaged. People who have had it done, say they no longer feel the juttering and gear hunting. Many say they got it done and also had the transmission fluid replaced and all the symptoms disappeared.
My question is why are the 2004 models ommitted? We have the same engines, transmissions, ECU, equipment etc. yet we are omitted from the recall. If I could have had the reprogram done and had the transmission fluid replaced, it may have solved all our issues and we wouldn't have had to spend $3,150.00 out of our pocket
What did GM do with the perfectly good transmission they removed from my car? I'm sure they'll be refurbing it and reselling...
Why aren't our 2004 models recalled as well? I think I'm honestly done with GM and we were considering buying a Cadillac SRX down the line to replace the VUE but think I'll be sticking with Honda from now on. They are on top of anything wrong with their vehicles and are prompt to send any recall information and are thorough.
Sorry for the long post... just frustrated after paying a repair bill that might not have even been necessary.
Mark
If you wanted to post your case number, I could notify your agent that you need to be called on your cell phone. If you wanted to make sure we have the correct cell phone address, please send an email to socialmedia@gm.com with "ATTN: Sarah" in the subject line that includes your case number and cell phone number.
Best,
Sarah
GM Customer Service
I'm a little annoyed how everything played out for me and want to discuss with him.
94mark94, I think a few of us are peeved at how this is being handled, as far as the '04's not being covered the only logic was the age (>6 years)... that I can figure. GM was also unclear if this was indeed a recall or a service bulletin.
Right now as it was left I can make a service appointment, the dealer will hook it to the computer to find out if it throws a code, this will cost me about $120 a pop, & likely I will receive the same answer... & if there is a problem I will be given the same 'back door' deal you got on your transmission. Last word I was given that my file will be closed, since the diagnosis when the dealership had it for the 2 weeks was no problem found.... although it was still documented that tech that performed the PCM firmware upgrade was not happy with the results. This tech conveniently no longer works for this dealership. My PCM was reprogramed & as far as GM is concerned they fulfilled their obligations.
Per My dealer, they were just replacing the TqC's at the symptoms of the juttering, but said now it's not all that 'simple'. I really don't think the engineers at GM have this one fully figured out. For a value added costs this isn't even feasable for GM apparently even if it loses a future customer or sale. I was thoroughly disgusted in the workmanship in my 1982 J body, & divorced GM for 10 years over that.
Being out of work since last May, I cannot afford to play this game (but this is my personal issue), I should be driving something less exepensive & something I can work on myself. This problem we are experiencing rooted from an electronic problem as the engineers @ GM decided to do their own programming of the PCM instead of buying the component/programming off of Honda, but to my understanding there are even problems with the Odyssey/Pilot.
Strange thing too, that Honda does NOT recommend using DexCool in this engine, but an approved Honda Coolant or even regular Prestone. Yet GM fills this with DexCool, & removing it will void your powertrain warranty (Per my dealer).
With the Honda powertrain, I thought this would be the last thing I would have an issue with on this vehicle.
Thanks!
Thank you for your post. What is your VIN and current mileage? Have you spoke with your dealer regarding this concern? Please feel free to email me directly.
Christina
GM Customer Service
I finally got to talk to my CSR at GM the other day and GM is not willing to help any further and I asked why the 2004 Vue's are not part of the recall on the TQ. He really had no information for me and just gave me the basic line about recalls being VIN specific and based on the parts and the assembly plants.
He said the TQ in the 2004 Vue is most likely a different part compared to the 2005-2007 models. To me that doesn't make much sense since the equipment came from Honda so the engine and transmission would be exactly the same.
Just frustrated knowing that we had a perfectly good transmission before and our issue may have been solved if we were part of the recall and just changed the transmission fluid. It could have saved me $3,200.
This car was my first and only American product I have owned and I went against my better judgement buying it but my wife loved it. While it has been relatively good to us, it will be my last GM purchase. We're just not happy with how this all played out and why we aren't included in recall notifications if we have the same exact car and equipment. As seen throughout the thread, there are many 2004 owners that have issues with the V6 TQ.
I finally got to talk to my CSR at GM the other day and GM is not willing to help any further and I asked why the 2004 Vue's are not part of the recall on the TQ. He really had no information for me and just gave me the basic line about recalls being VIN specific and based on the parts and the assembly plants.
He said the TQ in the 2004 Vue is most likely a different part compared to the 2005-2007 models. To me that doesn't make much sense since the equipment came from Honda so the engine and transmission would be exactly the same.
Just frustrated knowing that we had a perfectly good transmission before and our issue may have been solved if we were part of the recall and just changed the transmission fluid. It could have saved me $3,200.
This car was my first and only American product I have owned and I went against my better judgement buying it but my wife loved it. While it has been relatively good to us, it will be my last GM purchase. We're just not happy with how this all played out and why we aren't included in recall notifications if we have the same exact car and equipment. As seen throughout the thread, there are many 2004 owners that have issues with the V6 TQ.
The car has always been noisey in the front end and we burn through brakes like their nothing. I never understood why a truck this size and that has a 256 HP engine has drum brakes in the rear. We replace rotors and pads at least once a year, sometimes 2 times a year. We've had to have the wheel bearings replaced at our expense, multiple wiring harness connections associated to the ABS system, the AC compressor went and while the dealership was replacing the transmission, they went to remove the sway bar and endlinks in the front, and the endlinks just completely fell apart in the techs hands. Makes me feel real good knowing that my wife and 2 little girls travel in this 80 miles each day...
Tech said that the endlinks also are known to go bad in these, they eat through wheel bearings and brakes also. If these are common problems, shouldn't GM address them?
Again, I will not buy GM again in the future because I feel since Saturn is gone, GM really doesn't care. I don't want to take a chance again in the future when that division of GM might dissolve or GM as a whole may go under and I'll be left with no support once again.
Sticking to the foreign cars which have always treated me well.
I'm really surprised that you're having this kind of problem with the Honda engine, they're typically really good...
Good Luck
Both of these seemed to be a fail with engineering & durability issues.
For those of you with the Honda V6 you are likely not going to get anything out of GM. I stress change (or displace the 4.8 quarts) of transmission fluid religously on a yearly basis with a Honda Z1 approved fluid! This is not a hard procedure for the do it yourselfer & can cost under $20 depending where you get the fluid from.
GM did NOT specify the correct service interval on this & the PCM programming only made the fluid wear issue worse.
I to do not want a car payment, as I'm one of the long term unemployed.. a shame GM is farming out it's CS overseas.
94mark94, good to hear it's running well, a shame you spent needless $$!
I will return to a foreign car on my next purchase.
If you wanted to get us the last 8 digits of your VIN, we could check to see if there are any open recalls on your vehicle. We can be reached at socialmedia@gm.com
Looking forward to assisting,
Sarah
GM Customer Service
With the Lucas additive, it was subtle at first and still have problems especially if doing a bunch of short trips (in otherwards, we now avoid them if we want to put the car in drive and go!). But the light is going on less frequently and if my husband drives it to work, it's been good - for now.
http://wot.motortrend.com/gm-settles-classaction-suit-over-transmission-failures- -in-saturn-vue-and-ion-2288.html
Thank you for posting your question. My best advice for an accurate diagnosis is to speak with a GM dealer, if you haven't already. Please feel free to email me with more information about your vehicle such as your VIN. Let me know if you need assistance locating a dealer. I hope your having a great weekend!
Christina
GM Customer Service
SocialMedia@GM.com
I have read on saturnfans.com forum that this problem is common. One person stated they had the torque converter replaced at a transmission shop and they later received a check for the replacement cost after many phone calls to GM. I don't have the money or time to do that.
I been getting calls from a couple of attorneys wanting to file a lawsuit but I really just want a working/running vehicle.
Can you help? Here are the names of the people that the attorney told me to call:
Sean Garrison – Global Warranty Management
Lisa Campbell – Manager Warranty
Dale Hall – Warranty administration
Alicia Boler-Davis -VP of customer experience
Like suckers we fell for that and got a new transmission at our expense. GM said they gave us a discounted rate on the transmission and that was all the help they were willing to provide.
There is a TQ recall for 2005 and 2006 (maybe 2007 also if they still had the Honda V6) which reprograms the ECU to engage the TQ at a higher RPM so you don't feel the shudder. I would recommend that you take it to a GM dealer that is authorized to work on Saturns and have them perform the TQ reprogram and then have them flush the transmission. These transmissions like to have the fluid changed frequently and I feel that if the recall was applicable to 2004 models and I had it reprogrammed and a flush and fill, I would have saved myself $3300.
So upset with GM that the recall doesn't apply to 2004, that they wouldn't help any further when they know there are problems with BOTH the V6 and i4 transmissions and for the fact that I was talked into spending thousands on a new transmission when the dealership originally told me the transmission was perfectly fine and we caught it in time.
If this was handled the right way, I would have been loyal to GM products. This was our first GM product and we have had it for 8 years now but it will most likely be our last. We've put a lot of money into it for the 8 years we've owned it to keep it running and running well but it's now starting to cost a lot to maintain. Had the transmission done in March, had the entire AC system replaced about a month ago and now it needs new rear shocks and front brakes again. This thing eats through brakes and rotors for us due to the fact it only has disk brakes in the front. We replace the rotors and pads at least once a year and the shops can't resurface the rotors since they warp so badly. My brother bought a Redline Vue after seeing ours and he has the same problems as we do. There are definitely issues with these trucks that GM should address or compensate us for if we have already paid to fix.
Best of luck with your issue and I definitely suggest you try the easy route of a reprogram and flush if it can save you thousands.
Mark
Thank you for taking the time to post your concerns. Can you please email me directly with your VIN, current mileage, the name of the dealer that is now out of business as well as any other dealer you have spoke with about this. I look forward to your email.
Christina
GM Customer Service
SocialMedia@GM.com
I THINK HE KNEW THAT TRANSMISSION FAILURE WAS IMMINENT AND WANTED TO CUT HIS LOSSES. I WAS NOT AS LUCKY.
FLASH FORWARD TO FEBRUARY 2011 AT 58K AND MY TRANSMISSION FAILED. GM TOLD ME I WAS OUT OF WARRANTY BY TIME (AUGUST 2010 WOULD HAVE BEEN THE CUT OFF) - WARRANTY ON THE TRANSMISSION WAS 5 YEARS/60K WHICHEVER CAME FIRST.
THEY SAID THEY WOULD OFFER ME 5K TOWARDS THE PURCHASE OF ANOTHER GM PRODUCT IF I TRADED IT IN OR THEY WOULD SPLIT THE COST OF A NEW TRANSMISSION. I TRIED TO GO THE TRADE IN ROUTE AND WAS TOLD I NEEDED TO SHOW MORE INCOME. I GOT ANOTHER PERSON WITH 3 TIMES MY INCOME TO SIGN WITH ME AND THEN WAS JUST FLAT OUT TOLD NO - CAN'T GET THIS DEAL DONE. NOT YOUR CREDIT IS POOR OR YOU DON'T HAVE ENOUGH INCOME - JUST FLAT OUT CAN'T GET IT DONE. I THINK GM JUST DIDN'T WANT THE CAR BACK - PERIOD.
AT GREAT FINANCIAL STRAIN I WENT THE ONLY ROUTE I COULD - SPENDING 2K (HALF OF A 4K TOTAL BILL) AND HAD IT REPAIRED.
FLASH FORWARD AGAIN TO MAY 2012 AND GUESS WHAT?
TRANSMISSION FAILED AGAIN. WARRANTY ON THE WORK WAS 12 MONTHS/12,000 MILES - SO I WAS OUT OF TIME BY 2 MONTHS.
CALLED GM - THEY SAID THEY COULDN'T OFFER ME ANY FURTHER ASSISTANCE. KEEP IN MIND I STILL OWE ON THIS VEHICLE. NOW THE LENDER DOESN'T WANT IT BUT THEY WON'T RELEASE THE TITLE TO UNLESS I PAY IT OFF. WITHOUT THE TITLE I CAN'T SCRAP IT AND TRY TO RECOUP ANY OF MY LOSSES. HAD JUST PUT NEW TIRES AND BRAKES ON IT AFTER THE TRANS WAS REPLACED.
SO NOW I AM OUT OF LUCK. NOT STUCK BETWEEN A ROCK AND A HARD PLACE - I AM UNDER THE ROCK IN A HARD PLACE.
NEVER EVER EVER EVER EVER BUY GM. GET A BUS PASS OR A BICYCLE OR A SKATEBOARD INSTEAD.
Do you have the 4 cylinder or V6 engine? Sounds like the 4 cylinder by your post of "underpowered" but wanted to make sure.
I FOOLISHLY THOUGHT MAYBE I WOULD GET SOME RESPONSES FROM "CHRISTINE" OR ONE OF THE OTHER GM PEOPLE WHO HAVE COMMENTED ON THIS SITE.
I JUST DON'T UNDERSTAND HOW GM CAN KNOW THEY HAVE A VEHICLE WITH A TERRIBLE DESIGN AND DO NOTHING. IT'S NOT A CASE OF A RANDOM VEHICLE THAT JUST DOESN'T GEL TOGETHER WELL FOR SOME UNKNOWN REASON - THEY KNOW IT WAS AN ILL CONCEIVED CONCEPT!
THE PERSON AT SATURN CUSTOMER CARE THAT I TALKED TO LAST TOLD ME WHEN THEY GET THESE VEHICLES BACK THEY SEND THEM DIRECTLY TO THE SALVAGE YARD. THAT IS IF ANYONE IS SUCCESSFUL IN THE 5K FOR TRADING IT IN OPTION. I DOUBT IF THAT HAS EVER EVEN HAPPENED. IT'S LIKE AN URBAN LEGEND. GM PUTS IT OUT THERE LIKE IT'S A POSSIBILITY BUT NO ONE KNOWS ANYONE WHO ACTUALLY WAS ABLE TO DO IT.
IS THERE ANYONE OUT THERE?
ANYONE?
This needs pursuing and I don't know about you but I am not going to stop.
Did you have a case number from when you contacted Customer Assistance? We'd like to look further into this if you would please email that or the last 8 digits of your VIN (as well as a description of the situation) to socialmedia@gm.com
All the best,
Sarah
GM Customer Service
If we can check into the warranty information on your Saturn, or work with you and a GM dealership towards resolving the transmission difficulties you are experiencing, please contact us via email at socialmedia@gm.com with the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Best,
Sarah
GM Customer Service
I sent an e-mail reply to "Sarah" this morning shortly after 9 a.m. EST and have not gotten a response. Have you?
I still have yet to get any response. Wish I could say I was surprised about that.
I read an interesting point on an internet post about these issues...going to look up the source and post it in a future thread...but the person who wrote it was pointing out the fact that GM's position is that their bankruptcy filing disposed of the class action lawsuit and any responsibilities they had to Saturn owners with these horrible dangerous transmissions. That is tantamount to saying they would honor or pay other warranties on other vehicles purchased before their bankruptcy filing but not on the Saturns. You can't pick and choose which of your creditors you will pay or not when you file bankruptcy - you have to include (or dispose) of them all.
GM is not doing that. Chevy and Cadillac and Buick and all the rest who purchased before their bankruptcy filing in 2009 are not disallowed. Their warranty claims are being honored.
This situation is holding me hostage. I am not going to go quietly. Whatever I can do I am going to do it. Contacting an attorney as well.
Please keep me posted and I will do the same. This isn't right to do business this way.
I sent this information to you directly on Monday morning. Why haven't I gotten a response?
I apologize for the delayed response time; incoming emails from the forum go to my coworker Christina and, at times, the inbox can get quite full. I will ask her about whether or not she has received your email, and I thank you for your patience. She will be back in the office at 8 am EST tomorrow morning.
All the best,
Sarah
GM Customer Service