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Comments
If people like myself have been reporting this issue since May and Nissan hasn't been able to implement a fix, does anyone know if this could be considered a Lemon? Or does Nissan have the obligation to find a resolution since there are so many people experiencing the same issue?
Reason I ask is that I have a 2010 Maxima with about 3k miles on it and I noticed that at times the brake pedal seems touchy and that I have to really press it down hard to get good braking from the car; I just got off a 2005 FX35 lease where I had to have the brakes replaced and rotors resurfaced every 10k miles and I wanted to know if I have to look forward to this on my 2010 Max
Also of concern is that on the Altima forum, a lot of people, even 2009 Altima owners are having brake/rotor issues and I was hoping that is wouldn't translate into a problem on the 2009 and 2010 Maxima's as well
If you go OEM even if you drive like me and avoid using brakes, you need to replace them approximately every 20-25 k. The rotors are the Achilles heal of Maxima. You can only resurface them once, essentially you are being forced to replace them every 40-45k miles.
I have been to two Nissan Dalers, Both have written repair orders, both told me they would have the Western Regional representative get in touch with me and I have written a letter to Nissan USA. This has been going on for 18months. As of today I still have not had a call from anyone, the first dealer went out of business and the second dealer has never called me back to tell me to come in to have my car repaired. I think it is time for a class action law suit. We all spent good money for what was supposed to be one of the best cars on the market.
A poor economy is no excuse for poor customer service from a company that used to offer the best in the industry. Is any anyone intrusted in getting together on these issues.
Seattle 01/24/2010
Nissan needs to take a serious look at their customer relations.
Absolutetly ridiculous; I've leased several different makes in the last 6 years, Infiniti, Acura, Toyota, and now Nissan; Nissan has been the worse when it comes to customer service; they don't even respond when you send them a letter; with Acura they were up my [non-permissible content removed] all the time trying to help me out so you have to take it with a grain of salt
I do agree Nissan needs to step up their customer service because when they have vehicles like the Maxima and Murano, which they charge just as much for as an Infiniti, Acura, and Lexus, you need to be giving your customers the same level of service that the luxury divisions do!!
is anyone familiar with this.
please help.
thanks
:shades:
Only one I know of that allows unlimited functions while in motion is the Honda/Acura nav system. Not sure about the German makes though.
I have had one or two minor things with my Maxima that have not affected my driving experience and fun but I do have to say that Nissan's terribly poor customer service is making really consider getting another one, not the car itself, but the company.