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2011 Hyundai Sonata

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Comments

  • drew11mdrew11m Posts: 85
    edited January 2011
    Was interested to note this issue cropping up with the Sonatas. I got my 2011 Elantra last monday, have put about 500 miles on it, and this pull to the left is noticeable. I have a service appt for next saturday since this saturday was all booked up, will be nice to mention that is the same problem some of you are seeing.

    Irritating considering I just bought the damn thing. Well if they dont fix it they are going to be seeing a lot of me in the service department filing warranty issues.
  • nickysnickys Posts: 42
    I might have been wrong on this being the first year for electric assit power steering on the Sonata.

    That being said it appears the left strut was from a bad batch and at that time the Alabama plant, where all 2.0T are assembled, was doing a run on mostly turbos.

    The holes on those strut aren't lined up correctly, according to some posters on other forums, so while they are the correct space to fit the chassis they are causing an improper alignment.

    As it stands no technical service bulletin, acknowledging the existance of this problem or outlining the solution from Hyundai, has been issued.
  • jlflemmonsjlflemmons Posts: 2,240
    "Never have I heard or read where swapping left to right, on radial tires, was a wise or safe practice."

    I don't know where you get your information, but it is very common to "X" the fronts when moving them to the back, and take the backs straight to the front. Bi-directional radials are rotated in this fashion every day, and the only effect is to balance the wear as front wheel drive vehicles have a higher incidence of "feathering" the outside of the tire. Right to left swapping to test/correct a pull is a time tested and true method of identifying radial pull.

    Uni-directional radials are another animal entirely. They must always be installed in the correct rotational direction or severe handling and wet traction issues will occur.

    All that being said, if a new vehicle is pulling from mile one, tires would be a quick check, then alignment, and assembly. But don't go looking for zebras when you hear hoof beats. :)
  • nickysnickys Posts: 42
    I will admit to being out of the loop for several years not even realizing that bi-directional radial tires were produced.

    The old 92 Buick has 70 series sidewalls w/lots of flex and I always buy a budget tire.

    I stand corrected for recalling information from the mid 70s to some time in the 80's.
  • jlflemmonsjlflemmons Posts: 2,240
    One thing for sure is that the radials today are ssoooo much better than the first generation radials of the mid-70's and early 80's. Those things were horrible. Sidewall separation, tread separation (saw a steel belt come out of a big radial on a Toronado, catch the bottom of the front fender and tear it half off the car! :surprise:

    Things are much better nowadays.
  • nickysnickys Posts: 42
    Still, they were miles ahead of the old bias-ply. I remember my first set and how the tires wouldn't squeal when burning rubber.

    My dad called them radio tires...
  • Not sure if it's related or not, but I had this very same problem with my 03 Camry. Toyota denied there was ever a problem until a friend of mine found the service bulletin on it. There was a problem with the left front strut and when there was only one person in the vehicle, it pulled to the left. A mechanic would always go for the ride along in the front seat and of course, the problem didn't occur again. When I left the dealer though, there it was. Could never figure it out. When my mechanic friend found the bulletin, I brought it in and they denied it was an official bulletin and refused to fix the problem. So I got rid of the car.

    Might be a strut/weight distribution problem as well with the Sonata. Just a thought.
  • Very interesting . . . I found it strange that the mechanic wanted me to drive the car (twice) with him sitting in the passenger seat . . . . he claimed he didn't notice any issues . . .
  • nickysnickys Posts: 42
    The service manager road first then drove the car claiming he could make it go in either direction.
    I don't drive w/electronic stabilizer gizmo turned on & I might need to try it out in order to see if that makes a difference.
    Others claimd w/car full of people that it didn't pull. I've only had one person in the passanger seat w/full tank of gas and it pulls.
    It isn't tearing the wheel from my hands, but 98% of the time it's a constant tug to the left.
    I'm afraid for my Mom to drive the car until it's fixed.
    I urge everyone w/problem to contact Hyundai customer service & NHTSA until this issue is acknowledged and resolved by Hyundai.
    I love the Sonata, it's a fine car, excellent bang for the buck, so fix it already...
  • I mentioned earlier in this post that my (non-turbo) Limited has had the left pull and that the Dealer has tried to fix the car three times. The last time the Dealer gave it back to me and said it drives just fine. I did notice that the car seemed to drive better than before so I checkd the service report and it said that the Dealer had "corrected air pressure in the tires" I just checked my air pressure and the right front and right rear tires had 34 lbs and the left front and the left rear had 38lbs. I reduced pressure in all tires to 34lbs and the car is pulling left just as it did before.
  • nickysnickys Posts: 42
    Manipulating air pressure isn't a fix, but it is a bandaid.

    Though some run differing pressures front to back one side of the front or back should be the same as the other side.

    I routinely ran a couple of extra lbs in the front because of the motor weight.
  • tenpin288tenpin288 Posts: 804
    Just in case anyone is interested, here are some pics of the just revealed Veloster. I would post these in the Veloster forum but there isn't one! Maybe if someone was so inclined...

    http://www.hyundai-blog.com/index.php/2011/01/10/hyundai-veloster-2012-3-door-sp- ecs-engine-details/
  • m6userm6user Posts: 3,048
    Isn't the Veloster the replacement for the Tiburon?
  • tenpin288tenpin288 Posts: 804
    I believe it is. I was going to try and create a new thread for it but Edmunds doesn't list it in their list of Hyundai models and they have closed their future vehicles discussion forum. Maybe one of the mods could create a new thread for this interesting vehicle? ;)
  • m6userm6user Posts: 3,048
    edited January 2011
    I just tried the "browse by vehicle" and the Tiburon was listed as a model under Hyundai but I don't know what it would be worth to post it there as there seems to be very little activity for that vehicle.
  • Just received a call from Hyundai Consumer Affairs as I had also filed a complaint with them. Chet Carner (800-907-6170) called to tell me to take it back to the dealer as they may need to do more work to correct the problem. I asked him if a new technical bulletin had been produced. He said no. I asked him if he was aware of all of the other complaints on this issue. He said he was only aware of mine. I told him that I was in process of filing Lemon Law complaint. He said that in that case there was nothing else to talk about. Is Hyundai really sticking their head in the sand on this issue? Is this the way they want to handle it?
  • crkyolfrtcrkyolfrt Posts: 2,345
    So far it has been determined that a bunch of strut assemblies were installed at the factory level that had orientation mounting holes out of spec. This would create a caster/camber adjustment out of whack, and hence creating a pull. Since some non turbo cars seem to be affected also, one could assume that some trim levels of non turbo cars are using these same struts.

    If u ask me, Hyundai KNOWS which cars are affected by way of the VIN numbers/build dates. Hyundai SHOULD be taking a more proactive approach to this and CONTACT the owners, not wait for complaints to start flowing in.

    But the MOST damage in the car co/customer relationship is by having representative dealers that LOWER the air pressure in the tires from one side of the car to the next, in order to compensate for the pull!!!!!! That is not only unconscionable and unsafe, but just so frig corrupt on so many levels, that THAT should be Hyundai's first main mission here. Exposing these corrupt and crooked representatives of their company and firing their crooked butts and kicking them to the curb. I have heard of some pretty elusive and sneaky nasty 'fixes' to appease a customer, but in reading this most recent example of deception, it really hit a nerve with me.
  • kenymkenym Posts: 405
    Hyundai's first main mission here. Exposing these corrupt and crooked representatives of their company and firing their crooked butts and kicking them to the curb. I

    Ah! What if the Dealers are doing what Hyundai is instructing them to do. Then who's the corrupt and crooked SOB?
  • crkyolfrtcrkyolfrt Posts: 2,345
    Well, of course your comment is purely conjecture and very conspiracy oriented.

    If it happens to be true, then of course buyer beware, but I find it hard to believe that a car company would instruct their dealers to try to mask a symptom such as this with that idea. That just opens up an entire host of new problems and word like that would spread like wildfire, so I think it is pretty safe to assume Hyundai is telling their dealers no such thing.
  • kenymkenym Posts: 405
    Well, of course your comment is purely conjecture and very conspiracy oriented.

    Not sure what you mean by conspiracy oriented. But almost, if not every poster on this forum stated that the Dealer claims his or hers is the first problem of pulling to the left they encountered and that it's normal. Even that service Rep guy from Hyundai claims he never heard of the problem. However a lot of people with all trim levels are experiencing this problem. :confuse:

    So like the old saying of "If it looks like a duck, Walks like a duck and Sounds like a duck " chances are it's a duck. :shades:
  • crkyolfrtcrkyolfrt Posts: 2,345
    OTOH, the MOST common corporate reply is: "they all do that"

    I have to resist driving them one in the mouth when i hear that..maybe I should get a T shirt and wear it on those days to give them a fair heads-up. AAMOF, let's make it a multi-message T shirt. "No I don't want fries with that" on the back, and "If you tell me they all do that, I'm gonna punch you in the mouth" on the front.

    But Hyundai is far from alone with this irritating recurring comment in the auto world. The problem though, is there are still too many mouse-like car owners who still buy that crap..so the mfgrs get away with it.
  • kenymkenym Posts: 405
    OTOH, the MOST common corporate reply is: "they all do that"

    I get it now. "they all do that" EXCEPT Hyundai. Thanks for clearing that up for me.. :sick:
  • crkyolfrtcrkyolfrt Posts: 2,345
    edited January 2011
    No! What is your problem?

    I am NOT defending Hyundai or any of the others. That is what "they all do that" means! The clue is in the word "ALL". Period ! :sick: is right
  • jlflemmonsjlflemmons Posts: 2,240
    1. The fellow who said to take it back to the dealer, and that he didn't know of any others with this specific issue may have been telling the truth. I would bet good money that you were not talking to a technical person, just a customer service clerk telling you what he was told to say. Probably doesn't know a strut from a lug nut.

    2. Playing with tire pressure is the fastest way for a dealer to get into serious trouble with Hyundai, or any vehicle manufacturer. Do you really think that ANY manufacturer would tell a dealer to inflate the tires to anything but the prescribed pressure after the Ford/Firestone Explorer debacle?

    3. Tracking the strut lot number to the range of assembly dates/VIN series is easy. What is not easy is if the strut manufacturer wasn't building/drilling them all wrong, just some of them. Since this is not what would be considered a safety issue, Hyundai would incur a large cost to inspect every vehicle built during that time period to determine if the strut is drilled to the correct specification. Not trying to "play down" the pulling issue, but items such as the strut assembly are ordered 1000's at a time, and not every Sonata is pulling. It would actually be easier for Hyundai if they were! Make it much easier to track down the affected assemblies.

    What I see from the comments above is that there are dealers out there who are not performing due diligence in the troubleshooting of the issue. This could be a skillset issue on the dealership level, or a management incompetance regarding the management of the shop. There are mechanics/technicians out there who will dig to find the root cause and shop foremen who will let them. Then there are shops where everything must keep moving without enough time allowed for the verification of problem resolution. And those sort of shops exist for all brands and products. These are the places where adjustments are made that "most likely" are causing the problem without taking the time to confirm the issue is corrected.

    Your best course of action in these instances is to deal with the manufacturer in a calm but firm manner. I can promise you that the moment you mention lawyer all communication will stop. That's what the manufacturer trains the customer agent to do; when the lawyer card is thrown, shut up and do not say another word. The issue will be escalated up the chain, and not necessarily to a good resolution.
  • Kirstie_HKirstie_H Posts: 10,913
    I think that was perfectly clear, unless someone deliberately tried to read it otherwise.

    Folks, let's not start aggravation where none exists!

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  • I agree with jlflemmons. Hyundai would never advise a dealer to mess with tire pressures. To compensate for a such pronounced pull to one side, tire pressures would have to be adjusted by ~5 PSI.

    Dropping tire pressure that much would increase the likelihood of a blowout at freeway speeds, creating liability issues for the company. Increasing tire pressure that much would cause a rock-hard ride over road imperfections, and that would create a whole new set of complaints for Hyundai to deal with.
  • LASHAWNLASHAWN Posts: 303
    You nailed it square on the head. I firmly believe that 90% of the time, it's not the manufacturer but their dealer network. So like you said, the best course of action if your're not satisfied with what the dealer is telling you is to go through the manufacturer customer relations dept and keep hounding them, but politely as this will help your cause, until a resolution is found.
  • nickysnickys Posts: 42
    I concur as I'm reporting what others have and do not wish to associate myself w/any conspiracy among dealers or the company.

    It's natural for management to back their crew/company. If they can manipulate the PSI by a few lbs, in order to satisfy the customer's complaint, they're going to forge ahead.

    I drive w/electronic stability control (ESC) off. I've yet to try switching it on to see if it might make a difference.

    Regardless, the car pulls slightly/drifts to the left w/steering wheel slightly shifted CCW from center. The only way to true the wheel is for me to apply a constant CW pressure.

    I'm concerned w/drifting into the other lane of traffic as this pull doesn't yank the wheel, yet it's steady and deliberate.

    I bought the Sonata after reading all the good reviews.

    I will be happy w/overall package if they fix this steering issue of the car pulling left against the crown.

    If you have a Sonata that constantly wishes to pull/drift to the left then report the issue.

    CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION and HYUNDAI CUSTOMER SERVICE.
  • we must be one of the lucky ones-just checked it out again on our '11 6MT sonata-no problem and we keep the ESC on. Our car, bought 7/10 has almost 11,000 problem free miles. love it.
  • Where I used to work they got rid of the incoming inspection department relying instead on the suppliers to deliver quality parts just in time to be used. This works fine and saves money until it doesn't.
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