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Toyota Venza New Owners Report

124

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  • I did get the dashboard panels fixed/adjusted. Doing so helped a little bit. My dealer in Orange County, CA was good about promptly fixing it but the process took over half the day in addition to the weeks it took for the parts to arrive. Also, when it was done, the repairman said this was the best he could do -- meaning that if you are one with an eye for detail, you can still notice some ill fitting panels. This is nothing major; I forgot about it after a while.

    If you do get it fixed, leave your car in the hot (I know it's winter) sun and let the plastic panels cure in the sun. This should reveal the most ill fitting pieces. Then take your car to the dealer. When they note which panels should be replaced, tell them to make sure those new panels (probably just fresh from the factory) are cured and don't warp after being placed in the car and adjusted for fit.
  • I bought Venza 2010 last November and it rolls back on a hill too ,I owned all wheel drive before and heavy cars like Citroen and Volvo no such issue I'm going for check up it is pre-owned certified hope will be fix
  • I purchased my Venza on January 3rd 2010 and had it nearly a year before my wife crashed it. It was a 2010, 4 cylinder with AWD. Two days ago, my wife was easing into a parking space at the local CVS with her foot on the brake when the car started to rev it's engine and lurking forward like a bull on it's own. This all happened when she was about to put the car from drive to park. The car jumped the slab of concrete that most parking spaces have in front , rolled another foot and jumped the sidewalk. The car was heading straight for the store when my wife turned the wheel and collided with a pole/column. This was the only way the car was able to stop. Luckily she didn't get hurt. The air bags didn't deploy either. Right now the car is in the collision shop with a 6,800.00 bill that the insurance company will have to pay. A complaint has already been filed and I am waiting for an answer from Toyota.
    This is not the first incident that we have had with this problem. A few weeks after we purchased the car was the first time my wife notice this. Almost the same thing, She was pulling into our driveway slowing down as she approached the house. The car started to lurk forward and rev it's engine. She managed to stop the car before it hit the house. She told me about her experience and I questioned her. I didn't think it was true because the car is new and not on the recall list. Another couple of weeks went by before I had the same experience. I was doing the same exact thing as my wife, about to park the car in the driveway when the car started jumping again. The next day , I brought the car to the dealership explained the problem to them. They said the car wasn't on the recall list and to make me feel a little better, they had someone test drive the car around the lot. Obviously the car performed beautifully. I drove the car home and haven't had a problem till 2 days ago.

    There is definitely something wrong with the car. This is something Toyota has to fix. Lives are at stake here. I don't want anyone to go through what my wife went through. Like I said before, luckily she wasn't hurt and my kids weren't in the car. I would strongly suggest anyone thinking about buying or leasing a Venza to reconsider different options. Toyota is not going to admit that there is a problem with its cars unless enough people complain or seriously get hurts or even dies. They always come out with a recall when its too late or 3 years later. This is there MO. I'm just venting because I am mad. I bought this car because the car looks nice and wanted my family to feel safe. Toyota failed in the latter of the two.
  • I bought my 2010 Venza 4 cylinder AWD and it has 19 inch Toyo tires that ride very smoothly. It thus far has been a great vehicle and has plenty of get up and go with the 4.
  • horsepower4horsepower4 Posts: 5
    edited March 2011
    ">We just traded our Kia Sedona van for a certified 2009 Toyota Venza with 8000 miles. While I loved my van (and do miss the space, ride, convenience), the Venza is much more stylish and affords me the versatility of the fold-down seats and space in the back. Besides the looks of the car, we really like the mileage. Got the I4 and it seems to have plenty of go-power to pass and accelerate. The best part is, we have gotten as much as 34 mpg. with a tailwind on interstate driving and consistently average 26-27 combined city and highway driving.

    The car is comfortable to drive, plenty of seat adjustment, and room in the back seat. We do notice road noise at highway speeds and it is not related to the sunroof. For that reason, we are thinking of having the radio speakers replaced to improve sound, and while they have the door panels off, will probably have some insulation added. Something we should not have to spend extra money on.

    Mechanically, we do not have any issues with engine noise or transmission shifting. It runs very quiet and shifts just like it should. I don't think the steering link to the front-end feels as "connected" and tight as it should (compared to my van); nor does it ride nearly as smooth. We feel the bumps and they actually can throw the car slightly. Of course it's a lighter-weight car than the Kia Sedona van, but still overall does not hold the road or steer as tight as I would expect for a new car with only 8000 miles on it. We drove new 2010 Venzas before purchasing this used one and I did not notice so much wind noise or handling issues. This 2009 is Toyota certified and had a clean CarFax report, so it shouldn't be flawed.

    We held out for a Venza with leather interior because, as a repair professional who works on car interiors, I had some reservations about keeping the cloth seats clean. As far as the quality of the interior materials, Toyota has reduced the quality. The plastic parts seem to scratch and scuff much easier than those in my Kia. (It was very durable and near perfect after 5 years and 75,000 miles.) And the leather used in the seats is not as thick or of the quality as that in cars of a few years ago. Same can be said for the vinyl and plastic parts.

    We purchased a Toyota extended warranty which hopefully will take care of any issues the car may have while we own it. It is transferrable to the next owner as well. The gas mileage is enough to help us overlook the handling and noise problems for now. We will drive it for awhile and see what else comes on the market in a year or two. As far as appearance, we got the blizzard pearl and it is a head-turner. Get lots of compliments on it and it does turn heads. Overall, we are satisfied with the car and the money it saves us at the pump!
  • I recently bought a 2011 vanza, and I had same issue on uphill. This car would roll back on drive UNSTOPPABLE until you press brake or accelerate pedal. I really think it's a safety hazard and a design flaw. So I did some googling, and found you have to manually activate the feature by fully stepping on the brake pedal until a beep is heard and the traction control light comes on. I have tested it on my car, it works fine when stopping on the uphill. I hope anyone see this post would post it on your forum or somewhere else to let other people to know and get safe on this car.
  • gurbeer4gurbeer4 Posts: 1
    I have an Honda Crv. and I want to change and will keep this car atleast next 5-6 years.. Do u recommend this car. I like the car to drive and be nice and steady...I kinda also do 4-5 hrs road trip here and there, so I need something nice .. Do u guys recommend this car ?
  • edin06edin06 Posts: 5
    Is anyone here know what is a best price for Venza 2011 Base FWD 4cl with Moonroof,smarkey?

    Please advise

    Thanks
  • kyfdxkyfdx Posts: 27,901
    Hi edin06...

    We have a forum devoted especially to pricing...

    You can find it here: Toyota Venza Prices Paid and Buying Experience

    regards,
    kyfdx

    MODERATOR
    Prices Paid, Lease Questions, SUVs

  • Hal, I have the exact same noise coming from the drivers front wheel area. It sounds like a chain clacking inside when driving on rough pavement or railroad track overpass.I took it to the dealer and they could not try to fix it because " the mechanic could not locate exactly where the noise was coming from". I plan on taking it back before the warrantee expires. If no help I am going back to a Honda.
  • cheers1cheers1 Posts: 1
    We have a 2011 Venza and a 2001 Sienna. The bumper of the Venza looks like it is the 10 year old vehicle. Dealer said it was the "bad winter" which the Sienna seems to have handled just fine. Not only are there chips, there are large flakes of paint down to the black of the plastic bumper. We do not do high pressure car washes, we do not drive on gravel roads but the bumper is a mess. Would highly recommend a 3M protector for the front of a Venza until this is corrected.
  • sr8474sr8474 Posts: 6
    I have not had the opportunity to test drive or ride in a Venza at night. I'm curious if someone could share if the radio and bluetooth controls are illuminated?
  • jaimel2jaimel2 Posts: 5
    Yes, they are illuminated on the dash board but not on the steering wheel.
  • sr8474sr8474 Posts: 6
    Thanks for the information regarding the steering wheel controls NOT being illuminated at night. Unfortunately, this is a deal breaker for me....reminds me too much of the late 90's era Acura's which required the overhead light in order to locate the cruise control and other functions while driving at night. Hopefully they correct this during the cycle mid-fresh since both the Camry and Highlander appear to have illuminated controls on the steering wheel.
  • yes, I have an 09, v6 with all-wheel drive, equalent to the XLE model and steer-wheel controls are illmuniated at night.
  • Just bought a Toyota Venza 2011 V6 AWD, Premium Package #2, all in! MSRP: 39k, Deal: 32.5K!!! After $1000 Toyota Rebate included.
  • Sounds like a VERY good deal...where did you buy it?
  • That sounds like a great deal. With the 2012s coming out in few weeks, should see some good offers on the remaining 2011s.
  • su922su922 Posts: 9
    Does anyone know why in the world Toyota would leave off an extension for the Venza's sun visors, or if there is a fix for it that doesn't look too cheesy? My commute to and from work is in the exact direction which allows the sun to poke in my side window at the exact place where the extensionless visors end. And, yes, the side windows are tinted.

    I've owned several kinds of Toyotas over the past 25 years and although the Venza is great in so many ways, I am disappointed, in general, in the quality of product Toyota is making these days. I was hoping this would be the last automobile I would have to buy for a long, long time, but now I'm not so sure.
  • i work with a lady who has a silver 2010 venza,her front bumber had dime and quarter size chips she was told came from debree form the road. she was driving home in the rain very hard when something flew up on windshield it was a large section of paint from the bumper dealer contacted zone rep who agreed to repaint bumper they had the car for over 2 weeks kept telling her they hadn't got to it yet, when it was ready they told her they repainted it twice due to paint wouldn't stay on, they ended up getting a new bumper from toyota. they said they were having problems with the bumbers
  • Greetings:
    I agree that the sun visor should extend back to cover the portion of the window where the driver sits to block out the sun. I had a 2002 Lexus ES300 that had the extending visors - they would extend back on the rod nearly 5" to provide excellent blockage of the sun. Have you noticed that the back side of the visor, when it is folded down against the windshield, has a very rough seam along the mid-portion where the rest of the seam is smooth and appears to be sewn not glued.

    I've had my 2011 FWD V6 for nearly 6 weeks and upon close inspection there are several fit/finish issues that my 2007 Highlander Hybrid never had. Unfortunately, I have an eye for detail and most people wouldn't notice the things I do. Although the Venza is a very nice car with great features, it's not as good as the Highlander I traded in. I don't have buyers remorse as I got a very good deal on the Venza but since this is advertised as a 'premium' Toyota I expected better. At least everything works as it should and I've had no issues at all with the Venza, I only hope it will serve me as well as the Highlander did.
    Not sure if there is an aftermarket sun visor extension rod available but maybe you could get a visor from a Lexus RX since it is very similar to the Venza in many ways.

    Regards - M. J. McCloskey
  • mbcacmbcac Posts: 1
    After test driving multiple 2011 Venza FWD models (both V4 and V6), purchased a well equipped V6 FWD. Immediate reaction was that ride was very rough, much different than test drive models. Determined that dealer delivered vehicle with excessive tire pressure. Adjusted all four tires to recommended pressure but found no noticeable change in ride quality. Drove vehicle approximately 200 miles on mostly highway roads and car exhibited excessive and consistent bounce.

    Concerned about safety, took the vehicle to a dealer and had a technician take a highway ride with me. When we returned to dealership, service manager asked tech his impressions of the ride. He answered "horrible", said it was stiffer and bouncier than a Tundra or Tacoma. They put car on a lift and found no obvious technical issues. They called Toyota who said there are no known technical issues and claimed that a "stiff" ride is typical.

    Although we liked the vehicle very much, we were unwilling to accept a truck like ride from a passenger car. My other vehicle is a 2006 Honda Pilot and the ride quality of the Pilot with 78,000 miles was significantly smoother than this brand new car.

    We contacted the selling dealer and explained that this vehicle was not indicative of other Venza's and that we wanted to return the vehicle and void the sale. To their credit, they agreed to return the car for full credit. This was a remarkable act of customer service and we will certainly make every effort to buy another vehicle from this dealer.

    To those looking to buy a Venza, make sure you take a highway test drive with the actual vehicle you intend to purchase. Buyer beware!
  • Can't complain about a rough ride, but we did have some road handling issues with our 2009 certified used Venza with 8,000 miles on it. Finally took it to the dealer and they recalibrated the alignments. Drove much better, but seems to get "out of whack" easier than previous cars I have owned. The wind noise in this car is my biggest issue. On a windy day it is horrible; on a normal day it's annoying at the least. I have put down rugs and mats in the back but it doesn't help much. Only when the back has some cargo in it does it make a difference and then not nearly enough. The Venza is very stylish, seats are comfortable, and it drives well enough (albeit keeping the alignments in balance), but I would agree that Toyota has cut some corners on the car. Considering the price tag on the Venzas, I would expect a more complete quality package. Interior materials are not the quality they should be, wind noise is unacceptable, and overall equipment details are just not what you would expect. For example, there is a tire pressure monitor light, but it doesn't tell me which tire is low. My KIA Sedona van took it one step further and indicated which tire was low. Very helpful! If KIA can do it, why not Toyota? I'll drive this Venza for awhile, but I'm headed back to KIA or Hyundai one of these days. More bang for the buck and reliability is great. I never had an issue for the 75,000 miles I drove my Sedona.
  • I am waiting for a 2012 venza to drive and to compare to a 2012 HL. not sure which one I will go with.

    I have test driven several vehicles with 20" low profile tires, e.g. Ford Edge, Venza, etc. They all give a harsher ride than cars with higher profile tires.

    I was not bothered by the venza (and I verified the tire pressure before the test drives), both in the street or on the highway. It certainly gives a less smooth ride than the 2011 HL v6 with fairly large tires, but with a more foregiving profile. Hope that helps. rr70
  • I also made the mistake of not highway testing my 4 CYL AWD Venza before buying. Passengers in the back seat cannot wait to get out. I took my Venza on a roadtrip. After 2 hours I was ready to shoot myself. My wife had to climb in the back seat and tend to our newborn and the backseat ride was worse yet. I am planning to return our venza in hopes of getting something else.

    This is our second Venza within 4 months. After several trips to the dealer, they were unable to get the used V6 AWD Venza that we purchased to go down the road striaght. they determined that the car must have been wrecked and decided to give us our money back.

    Buying a Venza has been one of the worse decisions of my life.. I stuck with a car that rides like crap..
  • su922su922 Posts: 9
    Great idea to check on an RX visor. I too traded in a 2008 HL Limited (only because it was just too big for me to handle easily), but I have regretted it simply because of the little things Toyota scrimped on like the visor and cheaper finishes. Plus, the ride is definitely not that of a "premium" vehicle.

    If the RX wasn't so expensive to own I would get another one, but we are looking at retiring in a couple of years and just don't need that kind of expense.

    Thanks for your idea for the visor.
  • wwestwwest Posts: 10,706
    You might try dropping back to 17" or even 16" wheels thereby having a taller tire sidewall to help absorb the bumps. Slightly wider doesn't hurt either, more roadbed contact CSA, mine are 17X8.
  • 2011 FWD, I4, Aloe Green Metallic
    Panoramic Sunroof, Pushbutton start package.

    I am close to my second tank of gas at a somewhat disappointing 25mpg. Aside from hopes of better fuel mileage I like it!
  • steverstever YooperlandPosts: 40,144
    Sounds sweet, congrats!

    Just give it some time. Some people get good mpg right away but my minivan took 10,000 miles to really hit its stride with good mpg.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • Greetings:

    The mileage you are getting is quite good and will certainly improve with more miles driven.

    I have a 2011 FWD V6 and am getting an average of 24.5mpg (calculated manually) with a bit over 1600 miles since my purchase in mid-October. I realize the I4 will get overall better mpg than the V6 but the V6 is extremely quiet and even under brisk acceleration it's still barely detectable. Some owner reviews have commented on the I4 being a bit noisy under heavy acceleration but I guess it all depends on how sensitive you are to certain sounds.

    Regards - M. J. McCloskey
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