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Comments
Should I hold off? I'm not desparate for the money, though it would be nice, and feel like maybe I should hold off to see how all this blows over.
PLEASE everyone go and file a complaint with the NHTSA!
On an even more ridiculous note....my dealer said they are going to start charging me storage fees if I don't let them make the fix or tow it back to my house.....this is so ridiculous...thanks for caring and taking care of your customers guys!....Of course they had no problem taking my 25K when I bought it new....but now could careless about us!
and the frame is bad. Put a claim in to the NJ attroney General and put a claim
in with the FTC.gov and also put a claim in with the Isuzu corp try these numbers 1800-255-6727 and 1-714-935-9300. Then its a waiting game.
Isuzu's 10-Year/120,000-Mile Powertrain Limited Warranty
Isuzu's commitment to your satisfaction doesn't end when you left the dealership.
3-Year/50,000-Mile Basic Limited Warranty
The Isuzu vehicles' natural defenses extend to a Basic Limited Warranty that is worthy of note. It lasts for 3 years or 50,000 miles with no deductible. Isuzu's robust powertrain coverage, teamed with this impressive protection, are man's best chance against the onset of worry warts and general gloom.
5-Year/60,000-Mile Roadside Assistance:
A most remarkable offering is Isuzu's 24-hour Roadside Assistance. A dead battery, a flat tire or the absence of fuel can all be remedied with a simple phone call. Over 12,500 facilities nationwide are available every day of the year for the first 5 years or 60,000 miles you own your vehicle. Just call the toll-free number (800) 444-0303 and we're there ASAP.
6-Year/100,000-Mile Perforation From Corrosion Limited Warranty
Isuzu vehicles excel in a plethora of extreme conditions. Scouring salt air. Blistering desert heat. Corroding winter muck. No matter how abrasive the environment, you can feel confident your Isuzu vehicle will hold up. And to be sure, it's covered for 6 years or 100,000 miles against perforation from corrosion.
Protection Plan
The Protection Plan extended service contract provides peace of mind when the Basic Limited Warranty expires, with low-cost coverage for up to 10 years or 120,000 miles.
See your warranty information booklet for warranty details.
I have seen alot of warrantys from other car companies and none of them put this is their warrantys Seems to me like they know after 6 years they would have corrosion issues. Very suspicious.
My headaches have started with this joke of a recall. The car was towed to a dealer 2 months ago and still sits there today. Nothing in the form of a safer car has transpired. After calling Isuzu customer contempt department and discussing with them this situation, I am too convinced they just plain don't care.
I have filed 2 complaints with the NHTSA and I am now working on a complaint to our CT State Attorney generals office. Along with the complaint I will submit pictures of this very dangerous and unsafe vehicle with 2 new shiny brackets which is all this joke of a recall is doing for us.
We need to all get the message out, I am considering calling our local TV station about this dangerous situation. May I just add how thankful I am to all of those who have been posting here with contact information and support. I do believe if enough people make it clear that this recall needs to be widened to correct these inferior frames it will happen.
Good luck to all.
Frustrated in CT
I'm glad I found this site- I also have a 2001 Isuzu Rodeo. It is in the Allentown service center right now. I received a call yesterday saying that it has been repaired, using a small rear suspension bracket, and that I have a stage three situation, with the highest being a stage four- not reassuring at all. He then proceeded to tell me the wonderful news that my entire frame is rusted and the right front has a hole in it where he can put his fist through! the wheel bearings are also loose, and said he does not recommend driving this vehicle, that it is unsafe, also stating that it will not pass inspection and does not believe it will be repairable.
After speaking with a manager at isuzu 2 days ago, (couldn't believe I got through) he told me that only half of a percent of the vehicles out there are affected to the point of no repair, but he was only speaking about what the recall covers- the rear part of the frame. I asked him specifically about a remedy if my truck happens to fall into that half percent. He said he could not give me exact information, as each case is different. I then asked about a replacement vehicle or fair book value (being that I put a recond. engine and tranny in mine within one year!) agian he said he could not say, however I was on the right track. I will also start to file complaints. How can they get away with covering only the rear frame when the situation with most of us is the entire frame? Now I have to figure out how to get it home.
I just had Triple AAA tow my truck back to my house this afternoon. Thank goodness for the tow truck driver. He told me under no circumstances to drive this truck, and showed me where my frame in the right front was competely cracked. This is not one of the things the dealership told me over the phone. They only advised me of the large hole from the rust. This truck is competely useless, will now sit in my driveway, and he advised me to contact my lawyer. This never should have passed inspection.
I had 2001 Issuzu and our frame was "swiss cheese" - upon a routine oil change. We were told not to drive it...we did drive it to the frame welder and for $1500. he welded the frame and did an awesome job. I had contacted Isuzu in February 2009 and told them that my truck was junk and just out of warranty and could they help me...they told me I was the first complaint and was "crazy".....well we fixed the frame and copied the pictures before and after and put together all we could find on the frame issue and sent it to Derek Rhinehardt at NTS and on we went ....and then the recall came through in December and we had to make two trips to the local repair dealership for "approval" of our already repaired truck. I was frustrated and could only hold on line for 2 hours at a time to speak with someone....well - today the $1500. check came for the repair and we just sold it for $3000. to a dealership...not wanting to unload it on a person. But our car looked new and had 105,000. miles on it. With the frame fixed - better than the Isuzu fix (the local dealership said that) the car will last a while.....
So, all that said - I would contact them and see if they will honor your fix and get it welded - and get a refund on the cost. It worked well for us and we have spent two yours in Isuzu H**L - and now today we are finally free!
Best of luck and I know it is a pain, and I know that they are handling this recall badly and the repair centers are frustrated and upset with the fix that is recommended and it is NOT enough to make the cars safe. Get an evaluation from a frame welder.....We are happy we did what we did. Even if in the end we did not get our money back - we had peace of mind that her car was safe.
A towing company came to tow my Rodeo to the dealership tomorrow morning. But now after reading all of these posts I'm afraid they will leave me with a new bracket welded to an entirely rusted frame. I still owe $2300 on my Rodeo as I just bought it 8 months ago and it was in perfect condition at the time. What do we do to get our money for this crisis?
I really wish we could get a lawyer...so far, with the thousands of people involved and affected, I guess none are lawyers or else no one can find one that will take on the corporate giant. I've called several in this area...to no avail. I think Honda and Isuzu still just want this all swept under the mat and want us to go away. Well, for me it has been over 2 years. I am still here. My frame was replaced by my husband and son last summer, but I am still involved in this matter. And yes, I got a recall letter. And kept 1/4 of the old frame. And went on TV about this. We just need more people to get the word out, because it is obvious that almost on a daily basis, someone new is posting, so they were unware of the recall or didn't get a recall letter, and these vehicles are still breaking apart. Like I said from day 1...someone is going to get killed.
There is nothing on the frames to weld to. There is nothing left of the frames. I think it is interesting that the recall states the salt use in the affected states is the cause for the rusty brackets. Wonder why the other auto makers vehicles are not falling apart from the salt too??? Our mistake was to push for the recall of the brackets...it wasn't until after we filed our complaints that we realized the problem went a lot further than the brackets, the entire frames were gone. But since so many had the same photos of the broken brackets, and that is what we all experienced...that is what we pushed for. So now Honda and Isuzu are saying they are cooperating with the recall...but the scope of the problem is a heck of a lot bigger than the broken brackets.
We were notified that there would be a recall sometime around August/September 2010. We started receiving customers in around mid-December for recall inspections. The first inspection in our shop was what Isuzu determined would be a level four. This means that the trailing arms can be successfully resecured to the frame by drilling a series of holes in the approx. two foot section of frame in the surrounding area of the trailing arms. I also inspected the safety of the rest of the vehicle at that time. The upper spring mounts were broken off of the rear frame on both sides, the fuel lines were leaking, the rear crossbar was rotted off on one end, the left rear upper shock mount was rotted off, and there were numerous holes rotted in the rear section of the frame. We immediately called the recall line phone number and informed them that there was no way of making this vehicle safe again. Their response was that their only responsibility according to the national safety recall was to repair the trailing arm mount portion of the frame. If this was repairable, the rest of the damage would be the customers responsibility. Fortunately this customer traded the car in and we sent the Rodeo off to the car crusher. Unfortunately, this was far from the worst recall vehicle I have seen. I have since seen vehicles with missing sections of frame and with the frame starting to fold under its own weight. We have done everything within our abilities to get as many of these off these off the road as possible, including sending hundreds of pitures of damage to Isuzu and spending many hours on the phone arguing as to whether they are repairable or not. Our original recall inspection bulletin stated "In the unlikely event that the repair kit can not be successfully installed Isuzu will make a determination on how to proceed". This unlikely event has ended up being about 10% of the recalls we have taken in, meaning there is so much damage in the area to be repaired that they are unrepairable. Also, about 50% of the vehicles that are deemed level 4 are still unsafe after the repairs. Add to this the fact that we were sent 6 level 4 repair kits initially and now have approximately 35 customers waiting, with Isuzu saying they will only send us 2 per week it puts us in the unenviable position of middleman. This is where I would ask that those of you who file better business bureau complaints please file against Isuzu and not the repair facilities. We have been told that their are approximately 2000 of these recall vehicles coming to us and can't even get the parts. As I said, these are facts. Now for the rest, which is some fact and some heresay. My understanding is that Isuzu is only paying for vehicles that they accept as unrepairable. They will only pay the value of the vehicle in poor condition, as that is the book value with a rotted frame. Any responsibility that they have legally for any other rot was gone with the rust and perforation warranty. Most of the vehicles that I have personally inspected have many other issues such as check engine lights, abs lights innoperativefour wheel drive, etc., which would greatly decrease their value. I know I have seen many posts of vehicles in "otherwise great condition" but of the approximately 150 vehicles we have inspected possibly 10 were in really good condition. These vehicles are anywhere from 9 to 12 years old. I mention these factors because they are all what Isuzu uses in factoring value. They are not going to pay $6,000 for these vehicles, even if sued. What is left of Isuzu US has been woefully underfunded for buyback. With this said, I would be taking the same path with attempting to reclaim as much value as possible from your losses. Also as a couple of footnotes ; I have been an Isuzu technician for six years and they NEVER pay for replacement transportation. ie rental cars, not even when the car is under warranty. And lastly, those of us doing the repairs are not any happier with it than the customers. We have actually had to add an extra employe to keep up with the level 3 recalls. I will try to answer any questions left on this thread. I hope this helps, or at least helps make the customers better informed
Because I called and they still offiered 1500.00 . I have called everyone and I have been a squeaky wheel. they will not give me more.
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Initally, I could have the repaired done or take 1500.00. I told them I would not take the $1500.00 and to go ahead and try to fix it. The dealership was unable to do the recall repair and Isuzu offered to buy the vehicle back for $4500.00 a one time offer take it or leave it. It hurt because I had no intention of buying another vehicle and that money was a drop in the bucket toward the purchase of a new one. From all the posts and complaints I have read, it would seem that Isuzu is only buying vehicles back if the recall repair cannot be done and they are not covering any other frame corrosion . I am hopeful that the NSHTA will reopen the case and an amended recall will included the entire frame, we need to get all these unsafe vehicles off the road.
Thank you
now it is 4500.00 to 5000.00 which is a year and a half later. I have been
filing complaints with everyone . I was the 22 person on the NHTSA list with the first round of complaints.
Don't think they dared!
Once a safety-defect determination is made, the law gives the manufacturer three options for correcting the defect – repair, replacement, or refund. In the case of a vehicle recall, the manufacturer may choose to repair the vehicle at no charge; replace the vehicle with an identical or similar vehicle; or refund the purchase price in full, minus a reasonable allowance for depreciation. In the case of equipment, including tires and child safety seats, the manufacturer may either repair or replace the affected equipment at no charge to the consumer.