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This is a great question! At this time, I don't have much information on the 2013 Terrain Denali that will be out later this year. I will keep an eye out for any updates, though, and will get back if I near anything!
Sarah
GM Customer service
My concern is what these issues are doing to the vehicle long term. I've contacted both GM and BBB and no one is familiar with the issues. I've had it in for service numerous times but they haven't been able to "duplicate" the problem. I was just curious if anyone else has had similar issues. Thanks!
You stated in your post that you contacted GM; did you receive a case number from us (71-**********)? We'd be happy to check in on the case if you like.
Sarah
GM Customer Service
I do have a case number and someone I'm communicating with. I recently found a group of people who are having a similar problem. They had a video of it and I sent it to the tech @ the dealership. I'm hoping they can diagnose the problem from it. Thanks.
Sarah
GM Customer Service
My wife had a new V6 Ford Escape prior and we got rid of it because we loved the safety and technology of the newer Terrain. However, what really sold it for us was the advertised mpg. We have now had this car for 6 months and I want to know something. How can a car that advertises a 26 combined in reality get an actual 21.5 combined????? My wife does not speed and we leave the ECO always on. I will tell you why, the city mileage probably gets 10 mpg.....if that. What a joke.
GMC, I know your company was headed for the brink of extinction and the tax payers had to save you. I am happy that everything worked out and we Americans were able to keep money and jobs in the U.S. However, this does not give you the right to lie to the people who ultimately bailed you so you could boost car sales and avoid bankruptcy.
When the class action lawsuit comes, and it will definitely be coming, we will be joining in. However, after the lawyers get their 75+% of the cut, that should leave each of us owners with a $1000 payout....not nearly enough to compensate us for the extra $1500 in gas per year versus what you sold us on. What a major disappointment.
Also, we just took it to the dealer for some recall warranty work and they replaced a lot! The big item was the high pressure fuel injector. They also replaced the timing belt, some hoses and a bunch of sensors on the timing belt. It used to be very noisy at idle, but now it's as quiet as any other vehicle we've had. We'll see if it improves the gas mileage.
I'll take 26 mpg which is much better than any other vehicle we've had but it would have been nice to get even close to the advertised 32 mpg on the highway. I read a car mag review where they had the Terrain for a long period of time. The "professional" car guy had the same gripes. Overall he loved the vehicle but could not get close to the advertised mpg and he wrote that he tried everything. He too maxed out at about 28 mpg.
So, potential buyers, its a great overall vehicle but beware of the advertised mpg!
Thank you for posting your experience. Please feel free to email me directly with any updates from the dealer or on your case. I recommend working with Customer Assistance. If you need anything or have any questions please feel free to email me.
Christina
GM Customer Service
Please be aware that these cars are not going to get advertised EPA mileage figures and if you expect that you are in for a rude shock. It doesn't mean that they are not great cars but you have to be realistic about how you drive and where you drive. I recently did 2500 miles in 2 weeks primarily interstate driving but also 2 lane road driving at speeds from 75mph to 25mph with a/c on and averaged 25+ mpg overall. While not EPA estimates, it was good for what and how I drove.
Hope this helps with some real world results.
I'm sorry to see that you are encountering these concerns on your new Terrain. Have you worked with Customer Service on this yet? If you would like to open a service request with us, please email socialmedia@gm.com (include your name/Edmunds username, phone and address, last 8 of your VIN and current mileage, and the name of your dealership).
All the best,
Sarah
GM Customer Service
The GM engineers will know how to fix it via "technical assistance center" which dealership should call. Keep escalating the issue until it is resolved - or trade the car if/when you decide it's time - demand super-favorable trade-in, like 0% depreciation - dealership/GM should offer this to you - ask for that option and get a vehicle that makes you happy!
If you decide to help GM chase the problem, the service department may *need* you to demonstrate the problem to them. If you make the issue occur while the vehicle has "data-logger" connected to OBD, hopefully that will provide the info necessary to diagnose/fix. Also the dealer can loan this 'data-logger' device to you for days/weeks at a time. best wishes....
stalling is another problem altogether, much worse problem. should never happen with a modern automatic transmission vehicle. only occurred once? that might be one time too many for me as a car-buyer. totally unacceptable.
I have the same issues with my 2011 Terrain. I have an appt to take it into the dealership today. Last year it completely stalled on me 3x while leaving a parking garage. I took it in to get serviced and they changed the camshaft and solenoid valves as well.
I still have issues with the loud rattling noise when it starts up and the rough idyling once its in park. The noise is very bad. Friends of mine even commented on it various times.
In addition, while I am stopped at a light or stop sign it feels like it is going to stall out.
When I asked the dealership if they were having any of these issues with Terrains, they said no. So I am trying to be proactive and research on my own. Before purchasing the Terrain I had a Toyota Corolla and went through hell with it to try and get it fixed. I would of never imagined I would be back in the same situation so soon!
Do you happen to have a copy of the video you spoke of? I would love to be able to show the dealership.
Thanks!
Thanks!
My Toyota Camry Hybrid gets what the sticker stays - 39-41 mpg.
My 4 cyclinder could use some help - gas mileage is horrendous - and I drive very conservatively.
Looking forward to any updates,
Sarah
GM Customer Service
Now the problem I do have with the car is that like everyone else I get a rough idle and it has turned off on me a couple of times at red lights.
The cam has been replaced, oil pump, timing belt (chain), and fuel pump. after all that I still get a rough Idle and a rattling sound the dealer told me, that is how that engine should sound. It is louder than any 4 cyl diesel.
Who do I need to talk to for help? It is not normal for a car at 25k miles have this much work done to it.
I'm sorry to see that your Terrain has a rough idle, and that the different repairs you listed haven't helped to resolve this. If we can check in on this situation with your dealership for you, please send us the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Kind regards,
Sarah
GM Customer Service
Have you opened a case (71-**********) with our Customer Assistance Center on this as of yet? If not, we'd be happy to look into this further with you if you wanted to send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Kind regards,
Sarah
GM Customer Service
a failure-to-start that strands you is a glaring 'drivability problem', so if that's the case then after a certain # of days-in-shop/attempts-to-fix, the vehicle can be administratively lemon-lawed in many states. maybe your state has lemon-law?
either way, i believe the adage 'do not attribute to malice what can be explained by ignorance' and that a well-intentioned 'taxi driver' like the courtesy-driver or parts-driver for the dealership might not notice an occurrence of fail-to-start, especially if started fine with an immediate-retry. a technician specifically looking for starting problems would not make that mistake, however.
btw, are you using the lowest recommended octane? (87 near sea level). premium fuel is harder to ignite by definition - it makes for harder starting, and provides zero benefit for most engines, probably including the terrain's.
Sarah, GM Customer Service
there seem to be a lot less postings in the Terrain forums. Is it a volume thing or are there
just a lot more happy Terrain owners?
Chevrolet Equinox 130,796
GMC Terrain 54,197
The first time the vehicle misfire on cylinders 2,4,6. The codes were cleared and the light came back on 11/17. That visit the same misfire, The dealership found loose front breather duct. Secured the duct and clear the codes. Third visit Code P0300 Misfires again cylinder 2 and 4. Use a borascope to inspect both cylinders for collant/dye. Pressure test and replaced the intermittent ignition coil, spark plug. Last visit Code P0300. Carbon deposits on valves. Misfire again. Clean and Decarbonize and clean fuel system. I am beyond frustrated with the issue that I am having.. I feel that that is a bigger issue with the engine..Thoughts/Advise Please
Thank You
Sarah, GM Customer Service
If you would like for us to check into anything further for you, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far for the agent responding to your email).
Sarah, GM Customer Service
I could go on and on about how much I despise this vehicle - but it is not worth it. I sincerely wish someone would hit it in a parking lot and total it! At my age, I don't trade cars very often so I am stuck with it!
Are you already in contact with your dealership? Let us know if we can be of any assistance by emailing us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service