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Comments
I apologize for the problems you are experiencing with your vehicle. For specific warranty questions I would recommend contacting your local GM dealership as they are the best resource.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your A/C. Were you planning on having the vehicle looked at by your local GM dealership? Please keep me posted.
Thank you,
Caron, GM Customer Service
Please take the time to check out the following link:
http://townhall-talk.edmunds.com/direct/view/.f0f1679/170
The dealer is really your best resource for warranty information. Why you may ask? The dealer is the one who can look at the vehicle, diagnosis it, and pin point the exact part to look. I apologize this frustrates you. If you are unhappy with your dealer, I would be more than happy to assist you in finding a different dealer. Please feel free to email me with your VIN and zip code and I will look into a dealer for you. I look forward to your response.
Christina
GM Customer Service
I took it into the dealership again, where the diagnosis is that the compressor hose has two leaks; and I was quoted $1,500 for the repair. This seems outrageous to me. Why is a 5 year old vehicle with so few km having this many problems with the A/C? Is anyone else experiencing similar problems; and has GM offered to do anything about it?
I apologize for the problems you are experiencing with your vehicle. Have you been in contact with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
She didn't (or I guess GM Canada) doesn't see this as a problem. I'm left with the impression that GM doesn't build a quality product, or build it to last any length of time, or stand behind their product.
I hadn't purchased a GM product in the past as I had concerns about the quality (my previous vehicles were a 92 jetta, which is still running fine, and a 2001 honda accord, which is also still running fine). Funny that my 5 year old vehicle with less than 100000 km/60000 miles is starting to fall apart. I took a chance on the Saturn as it had a Honda engine. No problems with the Honda parts.. just the GM ones. I still fail to understand why a hose is $700 when at partsource it is $29.
It is very unlikely I will ever again purchase a GM product; or recommend that anyone else buy one.
Susan
2007 SATURN VUE
Problems with A/C. Please help. Our A/C is working but only during speeds greater than 50mph or when the outside ambient temperature is below 85 degrees. Are there any reported recalls or any repairs that I can do myself? Thank you
I apologize for the problems you are experiencing with your vehicle however my department does not handle issuing recalls. What I can do is document your concern to the appropriate department so that your issue has been documented.
Thank you,
Caron, GM Customer Service
Who are you waiting to hear from? Please feel free to email me with your information and a description of your experience.
Christina
GM Customer Service
They worked with a technical adviser from GM, by phone. The dealership was top notch They were as bothered by the problem with the A/C as I was. BUT, you have to get the car to the dealer when the A/C is not working. They couldn't get the problem before that.
Thank you for the update and I am glad to hear your vehicle is fixed! If you have any other problems or concerns please feel free to contacts us directly.
Thank you,
Caron, GM Customer Service
On top of that, when I move the temperature switch from cold to hot, the heat does not come on at all!
My dad suggested I check my fuses. I did that and they seem fine, but I mistakenly pulled the one for the fuel pump and put it back in the wrong place. When I realized my mistake and fixed it, the check engine light came on with a U code that says it has lost communication with the fuel pump module. When auto Zone checked the code, it said to see GM...when I got in the car, the engine light went out and I thought I was all good, but it recently came back on. I really don't want to give the dealership $110 to clear it.
anyone else have similar problems? What was the solution. I bought the car used with a limited 2 year bumper to bumper warranty and I have a feeling this is not covered under that warranty. (That's just my luck!) I need to get this figured out soon as winter is just round the corner and I will need my heat & defrost!
Good luck
Just wondering!
tlbeaure
The bigger problem, especially now that it's cold, is that the heat/defrost will not work. At all. The vents blow cold air, that's it, no matter what settings I use. I could care less about being cold, but there is a huge safety issue here. I can't drive my vehicle to work if I can't clear the ice/frost from the windshield.
We haven't taken the vehicle to the dealership yet. I'm not sure we have it in our budget to do that. I was hoping there was a recall issue with this. It seems that maybe there should be?
I saw at least one other person post that they were having a similar problem, and a reply was to try disconnecting and reconnecting the battery. We can try that, but I wonder if there is another solution?
Thank you for your post. If you would email me your VIN I can look into recall information for you. I apologize for your frustrations.
Christina
GM Customer Service
I had the same problem. I called GM & argued
With them for over a month. They kept
Telling me I needed to get a diagnostic
To figure out what was wrong. I finally
Paid $99.00 to get it checked and they
Told me the same thing. I finally got
GM to agree to pay half. I was so fustrated
I was ready to go postal on the service
Manager. He was so nice. He agreed to
Cover the other half as long as I agreed
To do business with them. To make a long
Story short the piece didn't need to be replaced. This is what
The did. They disconnected the battery for
24 hours and they re-calibrated the electronic thing
And now it works fine. They also told me
Of it broke again to bring it back if it happened
Again and they would replace the part.
I say bug them to death & make them agree
To cover it. They will put up a fight. But in
The long run its worth it. They said What caused
It was the battery cables were corrupted
Which caused the thing to go nutty. Sorry
Can't think of the technical word.
Good luck.
Ken
Also, congratulations on the new addition to your family! Hope all goes well.
All the best,
Sarah
GM Customer Service
Blower and temperature (blend door) controls work fine. Any thoughts??
VIN GZCZ23D53S833359
With key ON ... calibrate mode door by simultaneously pushing the A/C and RECIRC buttons on HVAC control module three times each, within two seconds of initial push.
• The A/C and RECIRC button LED's will flash while this calibration is taking place.
• The calibration will take anywhere between 10 to 30 seconds depending on battery voltage.
• The LED's will quit flashing when the calibration is complete.
Cycle ignition and check for improvement.
PepBoys told me I have a crack in the a/c cylendar but I caught them lying about a couple of other things so I don't know what to believe.
Sarah
GM Customer Service
If you haven't gotten in touch already with Customer Assistance, please send us an email at socialmedia@gm.com and we'd be happy to look into this further with you.
Best,
Sarah
GM Customer Service
Does GM not realize this is a problem? Based on the responses on this forum and others it appears to be a pretty common issue. This is the first major issue we have had with our Saturn. I gave GM a second chance after all of the time and money I poured into my 1999 Pontiac Grand Am, as I thought Saturn was different. If I'm expected to pay to replace an a/c compressor after just 5 years I would have to say this will definitely be my last GM vehicle.
I'm sorry that the A/C issue was not due to freon level but rather the air compressor. If we can look into this further with you, please email us at socialmedia@gm.com with the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
All the best,
Sarah
GM Customer Service
I haven't taken it to the GM dealership yet. I took it to my local repair center to have the freon level checked/recharged. The only official dealership that services Saturn vehicles is all the way across town. Should I take it in to them to get an official opinion from a Certified Saturn dealership?
I can certainly understand how these several trips into the dealership for this matter have been frustrating for you. If we can look into this further with you, please don't hesitate to get in touch with us at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Kind regards,
Sarah
GM Customer Service
Why would GM continue to use parts in its vehicles with known issues? I also had a 1997 Grand Am with the same A/C problems and after spending $1000+, the A/C still never worked for more than a week. This time I am making sure a dealer takes care of the problem, but again, the car is only 5 years old.
If so many people are having this problem, shouldn't there be a recall? Will GM pick up the cost of my repairs? I have been a lifelong GM customer, but like the other posters am not so sure I want to continue that trend.
I have sent my info to GM Customer Service and am awaiting a reply.
I'm waiting to hear back from them to understand why the diagnosis is so different. And whether the estimate from last summer for the hoses is going to come into play and I'll end up with a $3000+ bill.
Thank you for posting your experience. Please let me know how things go at the dealership. Feel free to email me directly; please include your VIN and current mileage. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com