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Comments
We bought a 2008 Enclave used from a dealer in Jan 2012, and I don't usually buy extended warranties, but for some strange reason I did in this case and very happy for it! A month after purchasing the vehicle, things started to go wrong and things have gone down hill from there. My wife loves the vehicle, except for all of the time it has spent in the dealership.
In Feb 2012, we had an issue where we could not remove the key from the ignition. We could start the car, drive it and turn it off, however, could not remove the key and were therefore unable to lock the doors. We called the dealership and then a service truck and he couldn't figure it out either. He removed the negative wire from the battery so we could at least lock the vehicle overnight before taking it to the dealership. When we got it back, the trailer harness, that was installed by the dealership did not work. The technician suggested that the electrical for the harness shorted out the left turn signal that caused the ignition problem. I just laughed.
So we get the vehicle back and the left turn signal will not stay on. Took it back to fix that in the summer when we started having AC problems. Could not get AC, then the car would overheat, and they replaced the water pump. Now we have the AC/heat problem others have described in the forum... coincidence? I think not! Sounds as though all of the Enclaves have the same problem... I would be interested to know if this is a problem confined to one manufacturing plant or geographic region.
In any case, winter is coming, we have had the vehicle to the dealership twice and they can't figure out what the problem is. In summer, when AC was supposed to be blowing, heat was coming out. Now when heat is supposed to be blowing, cold comes out. Here is the kicker, sometimes the problem is in the back (under auxiliary blowing on my two toddlers), sometimes, the problem is on the passenger side and sometimes on the driver side.
I am not sure what the problem is but could it be the temp control module in the computer system?
Any comments appreciated, and by the way, I too wish I visited this forum before buying. I thought I performed more than ample due diligence, but apparently not.
Thank you in advance
Sorry to hear that it's been so difficult to get some of these concerns resolved on your Enclave. If we can check into this situation further with your dealership, please email us more information at [email protected] so we can start up a Service Request and contact the service department (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your dealership, as well as a brief summary of the current situation).
Sarah, GM Customer Service
HAS ANYONE GOT THIS PROBLEM FIXED? :mad:
If you would like for us to document this concern for you and follow up with the dealership on your behalf, please email us at [email protected] (include your name, contact information, the last 8 digits of your VIN, and a brief summary of the situation so far).
Sarah, GM Customer Service
We're sorry that you're so discouraged with your Enclave. If you wanted for us to check into anything, please be sure to contact us at [email protected] with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
Let us know if we can check into anything further for you on this! We can be reached at [email protected] (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the concern).
Sarah, GM Customer Service
It's pathetic. Just tell everyone you know about your experiences and If everyone does, GM will learn real quick when they stop selling vehicles that they are going to have to change their ways.
Have you tried getting a second opinion from a different dealership? Normally we do recommend sticking with one dealership as they would be more familiar with the history of your vehicle, but sometimes it's helpful to have a fresh set of eyes.
Sarah, GM Customer Service
Actually, I was able to get my problem satisfactorily resolved after the GM Service people intervened on my behalf following my original post in this forum. Until then, I was getting nowhere with my dealer, but once GM Service got involved things started moving very quickly and I found the dealer actually began listening to what I had been trying to tell them. So, in spite of having some initial problems with my dealer, I have to say that the GM Service people were very responsive and helpful in my case. Maybe you should give them another chance!
Steering column---for rubbing & ratcheting noises while turning
Indash video display----kept getting error internal problem
AC evap core----cracked would not hold charge(had to remove interior to replace)
front struts----leaking oil
Timing Belt---(had to remove engine to replace)
Power Steering Pump----severe noise on turning wheel
Tires---totally worn out at 26000 miles (Michelin Latitudes)
Steering Rack & Pinion---3 TIMES same problem all 3 times did I say 3TIMES
Oil Sending Unit--Causing car warning to STOP ENGINE IMMEDIATELY
All Items requiring me to go back & forth to the dealer at least twice for everyone of these repairs because the either did not fix right the first time or broke something else....UGH!!!
Sorry more like a rant than a blog
We're sorry that you are so frustrated with your Enclave. Please let us know if we can check into anything further for you by emailing us at [email protected] (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
We're sorry to hear about your frustrations and would be happy to check into this further for you. We can be contacted at [email protected] and ask that you include your name, contact information, the last 8 digits of your VIN, and a summary of the situation.
Sarah, GM Customer Service
When the mechanic found the leak they said that it was in the evaporator core and that it would need to be replaced. He said that he himself has made the same repair on four other Enclaves. That number seems excessive in one dealership. I also saw many posts about this same issue for Enclave owners. I find that there seems to be an unusually high number of this type of repair.
I have contacted customer service and have been patient but it does NOT seems that GM is going to stand behind there product. I believe this to be a known issue even though there is no recall regarding the evap core. The last four vehicles my husband and I have purchased where GM. I expect more from their "luxury" line. If they do not come through and do the right thing here I do not believe we will purchase a GM again. This is very disappointing considering I really love this car and I am asked often about how I like it.
I apologize that you've had this trouble with your vehicle. Were you given a customer care case number when you spoke with GM Customer Service in the past? If so could you provide it to me, I'd like to research more on your concern. I look forward to your response.
Amber N.
GM Customer Care
I've had GM products in the distant past and swore never again (remember the Vega with clutches that disintegrated right after the 12K warranty expired along with the rust that set in at 14k mile? Or the Regal with the rear window falling out as I left the car dealership on day 1?) but the Enclave with it's unique design and size caused me to cave.
I will be buying a replacement for the Enclave in a few months and considered buying another one, but after today I'll hold off for the redesigned Highlander with the added space
coming out this fall.
I can look up your vehicle information to see if there are any known recalls on you Enclave regarding the concerns you've described. If you are interested just provide the last 8 digits of your VIN.
Regards
Amber N.
GM Customer Care
I looked up your VIN and there aren't any open recalls listed for your vehicle. I also looked into the steering concern you mentioned, and there are also no technical service bulletins currently listed regarding this for the 2010 Enclave. If you have any future concerns please feel free to reach out to us.
Sincerely,
Amber N.
GM Customer Care
I believe something should be done about all the rotten Buick Enclaves. I WOULD LIKE A NEW EXPERIENCE WITH BUICK but thats only because I still like what the Enclave represents in a crossover. sorry.
Work with GM cust serv to see if you can resolve issue. keep us posted.
I think we have had very similar issues. I'm assuming that you have gotten them all taken care of. GM customer service is good at handling these issues. I just wish we didnt have to go through great lengths and have our hearts broken over us trying to support US company. 40K is a great deal of cash to invest in a car and we all expect for it to work properly. I have replaced motor, trans, pwr steering, struts, mounts,
(3) stabilizer bar or links, fuel pump, tires galore, and more. My radio even doesnt work properly. The radio in my 95 Plymouth CD PLAYER still worked to this day. I really sympathized with other Buick Enclave owners, I just wish I was in a better position to trade, or buy a new something. Anyway thats my rant back. also support for you to deal with Cust Serv.
All that I felt for this vehicle has changed due to the excessive car repairs and costs. A $40K car should last a good 4-5 years without all the major stuff. There is no way I should be replacing a whole transmission and a motor before that time, even if it was a warranty fix. My A/C has been worked on a couple of times only to still not work. The power steering situation also was a major $ out of pocket expense, only to still make noises. If the service department didnt fudge the reports, I may have a list of all the repairs that were done by them alone. I am now in a situation where I may have to spend over $5k just to have to car running decent again. Its quite frustrating and sad that this beautiful crossover has so many issues. I feel cheated and disappointed and want a bailout. I wonder if the 2013 models have the same issues or if they have been worked out since this forum was started?
I will say on the record though, GM Customer Service is great! They will help anyway they can and get to the bottom of the issues their clients make. I sometimes just wish we could just swap out the bad vehicle for a better one and just keep moving, that way I could get my moneys worth.
Having children (2)with DISABILITIES, extra curricular activities, 2 businesses and etc we do our share of moving around. We need dependability and access to transportation all the time. Our Buick has seen alot of miles having to do the normal things a family does. Gm got a bailout in their time of need, I'm wondering if ever they can pay that forward and help me regain my love for them? I want to feel great about BUICK again. My children need that same pride I had. They are future customers.
Tom
I completely understand the importance of having a dependable vehicle for yourself and your family. If there is anything else that we can do for you do not hesitate to reach out to us.
Sincerely,
Amber N.
GM Customer Care
We apologize that your vehicle has caused you such frustration. If you would like us to look deeper into your vehicle concerns we would be happy to do so. If you are interested please email me at [email protected] ATTN: Amber. Please include your full name, address and VIN.
Sincerely,
Amber N.
GM Customer Care
Done with GMs. Absolutely done.
Do you think you will proceed with the evaporator core repair? We're sorry that you're having this experience with your Enclave, but are hopeful that after the repair that your ownership experience will turn around. Let us know if we can check into anything further for you! We can be reached at [email protected]
Sarah (Assisting Amber), GM Customer Care
I am reluctantly proceeding with the evaporator core replacement as I really have no choice. I am appalled that GM hasn't recognized this issue and at least issued a TSB for the A/C problems that so many people on these forums have had. There are many other website forums with other Lambda platform (Acadia/Traverse/Outlook) owners who are equally disgusted over the problems that they are having with thier vehicles. GM really needs to step up and throw a bone to some of us or - like many already have - jumped the GM ship alltogether. I'm just afraid that right after the powertrain warranty runs out that tranny problems will start to occur.
Thank you for any assistance you can lend!
Sincerely
Amber N.
GM Customer Care
I am happy to hear that you are satisfied with your offer. If you have any additional concerns please do not hesitate to let us know.
Amber N.
GM Customer Care
Marlea Wilson
GM Customer Service