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Comments
The "Eco" setting may be ok if you use it as an "overdrive" setting for highway cruising.
Worth a try anyway.
Being said; I have not seen 32 MPG or greater that is advertised; however I expect to pick up another 1 to 2 mpg this winter when not running the A/C 7 days a week in the extreem Florida heat. Overall not a bad value, concidering cost and size of vehical.
Well I am another well satisfied 2010 Equinox owner with only that computer problem a year ago. I got mine in aug 2009, and Love it, but I'm sorry to say but happy about my problem is I have gotten as much as 33.9 mpg on a trip to Georgia from Indiana and all my trips still get 31-32 mpg. Around city and short hwy combo's 24-25. No fast starts and I do the speed limits. Mountain driving was better than expected for the 4 cylinder. No big decrease in speed. I'm like the positive group, very happy.
Thanks Rick
:confuse:
Cause; Document ID 2551605 Update PCM 1164E
Sorry to hear about your Equinox concern. If Customer Assistance can help you work with your dealer towards resolving this, please email Christina with your name, contact information, VIN, and dealer name.
Best,
Sarah
GM Customer Service
I bought the GM 2010 Equinox – base modal, no extras, brand new. I really love(d) this car, beyond happy with the look, drive everything until 20,000km hit and my car began to sound like it had a diesel engine.
I worked very closely with my dealership for the next several months to try and determine the cause, they did change belts and do other small repairs however the engine continued to always go back to this noise?
One day I was driving the vehicle and it began to shake vigorously at a stoplight – so I went straight to the dealership, and told me my car had no oil in it? Weird, the oil light never came on nor did the engine light yet the car was on the verge of the engine seizing – scary, so those censers – don’t depend on them! Glad I was city driving, and not on the highway that day.
When I returned 2 days later for an oil change – I was told the car had a major oil leak. I live in a new home, new driveway – no oil? Where is all this oil going? So I went on an oil consumption report to help GM understand the issue. So for 10,000km I had to visit the dealership every 1000km so that they could monitor the issue. This is my oil history;
June 30th – 2 ½ liters added
July 2nd – Engine required shampooing due to excessive oil leak, dye ball placed in oil tank to determine were the oil came from.
July 12th – Drop off car for overnight service to determine were the oil was leaking from
July 13th – Told a part has been ordered, gasket cover broke and needed to be replaced, once done I’ll go back on the oil consumption report. Still very concerned that I’m being told I had a massive leak yet no trace of oil on my driveway?
July 26th – add 500ml of oil
Aug – 1.5 liters added, GM recommends decarbonizing before taking engine apart
Aug 22nd – drop off car for the decarbonizing, pick up then come back in 1000km
Sept 8th – 350ml added, told I may need to have the engine pulled apart
Sept 20th – Was told the car was fine, no oil burned
Oct 7th – 1.5L added, told to call my service advisor on Monday to schedule the drop off and get me in a rental so they can take a part the engine.
Now, I truly believe that because this issue clearly began back at 20,000km I felt and voiced that I did not want them to rebuild however replace the engine. Every service suggested I did from purchase, I’ve put so much $$ into maintaining the car that I felt it was only fair – but GM said their policy is to take apart the engine to find the problem. I voiced my concern that the oil & engine light did not come on, they’ll look into it. I also would like them to tell me if the line my vehicle came off of, has anyone else experienced this issue? Cause I’ve read other people’s blog’s saying they had the same problem I’m having and I’m wondering, did their car come from the same line as mine?
I told them the reason I wanted and felt I deserved a new engine was because of the maintenance I’ve put in to trying to prolong the life of the car by doing all recommended service, the fact that the issue began at 20,000km and I’m now at 65,000km and its still occurring, and the fact that they have no idea why it’s burning oil how can they be sure it hasn’t caused any other damage to my engine – I’m not a service technician so how do I know that this oil issue isn’t contributing or causing other strains that may not be visible now however could develop down the line from this unknown reoccurring problem.
If I didn’t do all the recommended service I’d be ok, well not ok but understand the rebuild but why did I pay for all that extra service, to me this appears to be a manufacturer’s defect (Unknown burning oil/censers don’t respond) and not regular wear and tear. I mean, hey, if the oil in your vehicle wasn’t an important factor, why do we all do oil changes? Aren’t we all told that by not doing oil changes along with other maintenance were decreasing the life of a vehicle? Yet I was told by GM Customer Care – “Ma’am, the issue will be noted on file for future reference” – that’s reassuring, right?
So, now, after I’ve been able to share my story I hope this helps you in your decision in purchasing a new GM, or any new car for that matter. I always tell myself to learn from my misfortunes and today I’ve learned that when I’m thinking about buying another vehicle I will buy used, for sure. If I knew that buying new would provide me with this kind of service and reliability I would have definitely explored more options. I made the mistake of thinking that by buying a new vehicle I would have assurance that I would have a reliable vehicle, and that with maintenance I could hopefully get a good life out of the car, for my family. I was mistaken. ☹
P.S. If I’m wrong PLEASE educate me cause I have no idea how cars work, I’m basing my feeling purely on business, product and ethics, so I’d love some feedback – bad or good please.
Also I would never wait for an oil light to come on to add oil, by the time it does you are way low.
Its the owners responsiblity to periodicly check the level and add as needed in between changes.
If we can be of any assistance (help work with a dealership towards resolving a concern, looking into warranty/recall information on your vehicle), please email us your name/user name, contact information, the last 8 digits of your VIN, and your involved dealership.
Best,
Sarah
GM Customer Service
And by slight chance if it really was a GM bigwig than I sure hope our customer service rep here steps in and straightens it out and if they can't they need to just go away slso as they aren't any better than whoever gave you the bull about the sensor. Customer Service you need to make this right as if what she has posted is even near the truth and I believe it is all the truth you need to see she gets this fixed NOW with another engine installed somewhere else besides the fly by night dealer she is using now.
Thank you for taking your time to explain to me your concerns, frustrations and experience. I apologize; can you please send me your complete contact information, VIN and current mileage? I look forward to your response.
Christina
GM Customer Service
I have a 2011 with exact problem. They changed out the two front speakers on left side and the problem remains. 3000 miles. This is really bad. Any word on yours?
Still, not sure why allowing them to try and provide more ansers cause I believe in playing fair so the ball is now back in GM's court - my dealer, I had a good relationship but the CSR from GM I was working with who was talking to my dealer lord only knows what damaged he's done cause if they talk to me the way they did - can you imagine how they talk to the dealers selling their car.
I feel like I'm stuck in the middle - the dealer believes I had a right to ask for the new engine because they've actually been dealing with me for months but you get GM involved and it becomes a it's the dealers problem, it's GM - and somewhere, they forgot all about the poor consumer who been nothing but patience until she finally held up her hand only to get rejected at any claims that the car was defective?
Best,
Sarah
GM Customer Service
Sarah
GM Customer Service
GM used to state a quart of oil every 1000 miles was acceptable (although this would generate quite a few complaints from owners), I think that would be roughly a liter every 2000KM.
Engines should be better then that now.
Once you do get it back I think I would be checking the level every 1000KM for a while and add (plus write down) oil as needed. Hopefully it will be a lot better for you.
My Nox has had this problem and a problem with a power window motor since I have had it. I now have 22,000 miles on it and it gets 30 mpg on the interstate and 22-24 around where I live. I use Shell gas exclusively and conventional motor oil I have changed every 3000 miles.
I have read some of the horror stories about some dealers on here. I have to say the dealer I take my vehicle to make my experience nothing less than great. They listen, make no excuses and honestly try to correct the problem. Those of you that can`t say that keep looking . There are good ones out there.