Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
We're glad to hear that the second opinion was a big help to you. Please keep us updated on the status of your repair.
Thanks
Amber N.
GM Customer Care
I wanted a new powertrain warranty but GM wouldn't even entertain that idea. The rep from GM I had on my case was less than pleasant to deal with.... that being said the dealer told me the best I could get if I was a customer off the street buying a new motor was 12 months/36k miles...
Would have been nice if GM had given me a brand new warranty but it is what it is....
Just my opinion! ---- All the best to everyone! ----- Dwayne :shades:
Then, yesterday I went to start my car and it was dead-no turnover at all. The key was stuck in the ignition. Then it started and every warning light possible came on and then it died again. I called 1-800-chev usa. They sent a tow truck. They charged the battery, and it died again. I took it to the dealership. They told me that the battery had leaked acid and the acid had ate through the cable wires that charge the battery. They also told me that there was a possibility that it went further than that but would not know until after they fixed the wires and replaced the battery. This cost is approximately $600. They also did not have the parts for the cables so I am without a car-day two.
It seems to me that a battery should last longer than 3 years? And-why didnt any warning lights regarding the battery show up in the car if acid was leaking and destroying things?? Isnt the prtoective housing supposed to prevent acid from destroying things? I have been a Toyota driver for 20+ years-this was my first GM product. I am not happy. I drove my last three cars well past 100k and hand no issues aside from gemeral maintenance until closer to 150k. It seems to me that there must be soenthing worng with the batteries or maybe the housing?? Can someone please tell me if they have experienced either of these issues with the batteries or windshield wiper transmission??? Thanks
When discussing this with the service tech it was discovered that a sensor was bad. Dealer suggested that staying at 3000 miles for an oil change was the best route and I agree. Having them look at my engine that frequently I believe made the process of getting a new engine easier. The records were there for GM to look at. My dad always told me from the first car I bought that the 3000 - 5000 mile oil change is cheap insurance on your engine.
Oil Change (chevrolet.com)
A few cars have done away with dipsticks but that tech hasn't filtered down to most cars yet. It'll get here soon enough though, since most people don't use dipsticks. (autoblog).
Wish my old Subaru had a oil level gauge - trying to read that dipstick is like translating Sanskrit.
We're sorry to hear of your experience with your windshield and vehicle battery. If you would like for us to take a second look at your case please let us know. If you are interested, please email us your full name, VIN and contact information so that we may locate your case.
Thanks
Amber N.
GM Customer Care
Amber N.
GM Customer Care
Best regards to all! ------- Dwayne :shades:
I prefer not to waste things that still have a reasonable life to them (my preference), but I'm not a fanatic about it (no one will ever refer to me as 'Mr Green Life)
And you'll also read reports of flaky electrical issues cropping up on newer cars as batteries age. Those issues often seem to go away just with a new battery, even though the existing one tests out "okay".
Stuff like that makes me want to drive my '99 van forever.
Johnson Controls also reportedly makes Diehards for Sears and supplies Interstate, Costco and a bunch of other brands. (BestBatteryTips.Com)
Most likely if you buy a "better" battery, you're paying for the brand, imho. Mostly I go by CCA ratings.
Most of our OEM batteries seem to last 5-7 years, on average.. (except for the leased cars.. lol)
Edmunds Price Checker
Edmunds Lease Calculator
Did you get a good deal? Be sure to come back and share!
Edmunds Moderator
Funny how the "same" battery will die on a leased car. :shades:
I hear a rattling noise each time i try to accelerate. Is this issue covered in my warranty, is the stall issue at the stop light also covered under my warranty? Please let me hear from you.
Stans
I am sorry that you are experiencing an issue with your vehicle. I cannot guarantee anything but we would like to look into this for you. You can reach us at socialmedia@gm.com or contact us by phone 1-800-222-1020.
Jennifer T. (Assisting Amber)
GM Customer Care
My guess is that the guide is broken again. The last one didn't fall apart. Is this a known issue? Don't really want to keep replacing a part every six months.
Ideas?
I'm happy to see that you resolved one issue. However, I certainly can understand the frustration associated with your vehicle not operating according to the design. I'd like to follow up with your dealership about this new issue you're experiencing. Email your name, VIN and dealership name to socialmedia@gm.com with attention to Marlea. I look forward to working with you.
Marlea Wilson (Assisting Amber N.)
GM Customer Service
I bought the car last Oct used. Ever since I got it, there has been a humming noise in the speakers, even when the radio is off. I'm not sure if that issue is related to my current issue. The humming noise is not heard when the speakers stop making noise now (but still hear the humming when the speakers are working properly).
--------------------
As the owner of a 2010 model year Chevrolet Equinox, your satisfaction with our product is very important to us.
This letter is intended to make you aware that on some 2010 model year Chevrolet Equinox vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break and leading to engine damage.
In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.
Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 model year Chevrolet Equinox, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 193,000 kilometres, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
If you have already paid to have this special coverage condition corrected and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer as you may be eligible to receive reimbursement. Please provide your dealer with the original or clear copy of all receipts, invoices and/or repair orders verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer before July 31, 2014.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Customer Care and Aftersales
General Motors of Canada Limited
GM #12313
1.) Why are some dealers handling the problem by putting a "band-aid on the issue," ----- while others are willing to deal with the problem "head on?"
2.) Why isn't GM "proactive" with regards to this issue?
3.) Why does both the "factory" and the "dealer network" make the customer go through hoops to get professional warranty work, ---- when the "cause of the problem" is a defective high pressure fuel pump leaking fuel into the engine oil?
4.) Who is "pulling the strings" behind the scenes with regards to this engine issue?
I am looking at my next vehicle. It takes me a long time to purchase a vehicle. I track the "repair record of a vehicle" for a couple of years before I consider a vehicle. ----- Looking at the repair record of the Equinox, and the attitude of GM and some dealers with regards to warranty repairs does not make me want to own an Equinox.
Any vehicle can have a problem, but what the factory does about the problem separates the successful nameplate from the unsuccessful nameplate.
Just look at what GM did to the Saturn Line of Vehicles. That vehicle line could have gone up against any Honda, Nissan, or Toyota had GM put some "quality" and "creature comforts" into the line! ------ But GM chose to put out a low quality line of vehicles that had a very poor repair record. ----- Why does GM always shoot themselves in the foot when it comes to dealing with the vehicle buying public? ----- If it is the fuel pump that is destroying the engine, by allowing fuel to enter the oil in the crankcase, redesign the fuel pump, repair the engine and move on! ---- If you treat the customer properly, they will be understanding and loyal! --- Why is that so hard for GM to understand this most important customer relations fact? The buyers DID NOT design the fuel pimp! ---- GM designed the fuel pump, so if it is defective, GM is responsible for all repairs associated with the issue! ---- GM, it is that simple!
Best regards! -------- Dwayne
We're pleased to hear that you found a dealership that you trust. We appreciate the updates, and if there is any additional warranty or recall information you would like for us to look into for you, please let us know.
Amber N.
GM Customer Care
All the best to everyone!
Dwayne
I believe it has a lot to due with the way I let dealer service my vehical and take care of it...There will not be any finger pointing!
The engine is really loud, even some friends have commented on its rattle, so I took it to the dealer about that and the fact that once in a while it shifts really hard into second gear when cold. They said they couldn’t figure anything out, that they reprogrammed it and said good enough. Took it in several other times because it continued. Still loud, still shifts hard, but cannot recreate it for the dealer so no go on a fix.
Next we were on vacation and the auto rear gate failed. Cant open it manually either. So our luggage was stuck in the back of our car until we found a dealer while we were 16 hours from home to fix it.
Next I checked the oil in the engine once when filling with gas as I usually do and it was low on oil. Took to dealer immediately, they checked and said everything was fine. 2 weeks later the car dies with my wife and 2 small children in it. Take it to the dealer, NO OIL!!!! Engine completely replaced. Technician told my wife that had the engine ceased up that it could have severely injured my family. GREAT!
Now I was driving it this week and the brakes start making strange noises, the stabilitrak, abs, and 4 wheel drive all quit. SERIOUSLY!!!! Take to dealer, still under 100,000 mile warranty but that part isn’t covered! They say its the wheel bearing and the sensors. $470!!! On a 3 year old car! They said GM used to cover that, but has stopped. Just talked to low level support at GM and they were all sunshine and roses, we will take care of you. Higher level just called and basically told me we MIGHT cover a small amount of it, but thats all. Nothing to say on the numerous other problems, or issues. Im actually concerned with the safety of my family in the vehicle. Used to be a GM fan. Not so much anymore.
I have had vehicles literally 4 times the age of this car with no where near as many problems. Im really disappointed with my choice in vehicles. And most of all I'm really disappointed with GM. Really just want rid of the vehicle.