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Best,
Sarah
GM Customer Service
It's not a huge problem. There are a couple of spots under an inch long and no more than 1/4 " wide. It's noticeable if you look right at it but it will undoubtedly get worse. Replacing the wheel makes no sense if it's identical to the existing wheel. The problem is the plastic under the paint is very glossy so the paint doesn't adhere well enough. One fingernail nick starts the peeling process. The best fix would be to provide touch up paint and recommend light sanding before applying.
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I'm sorry to hear that you and your wife are experiencing so many concerns with your Regal. Are you currently in touch with Customer Assistance?
Best,
Sarah
GM Customer Service
2017 Cadillac ATS Performance Premium 3.6
MODERATOR /ADMINISTRATOR
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Few things i noticed car emits creaking noises from under dash where and when I cant figure, not worth trip to dealer. Initially upon delivery car had loud noise coming from rear , brought to dealer and the fix was duct tape somewhere in the tail light (go figure).
Carpet was cut short on drivers side had dealer fix on that too.
Since I am kinda a fanatic with car detailing, some old quack tapped my bumper last week and guess what I have a screw mark in my nice and shiny plastic bumper.
Body shop wants to paint entire bumper for a screw mark for big bucks .
Who designs these cars, body shop dealers???
Just rented a Ford Taurus looks like they have the bumper figured out, around license large black molded bumpers that can take a tap and not show any marks. Rest of bumper is solid painted steel way to go Ford.
When lease on this puppy expires looking into a Ford/Lincoln car rides like rock solid handling great pick up and quiet as a library Seats are way and above Buick hard as rock leather seats.
Also, car has a funky lag in transmission shift when accelerating like its searching for a gear.
20.9 mpg combined for a 4 cyl not that great.
Still Buick has come a long way!!!
2017 Cadillac ATS Performance Premium 3.6
I drive often to job sites that are 4 hours each way and the seats are comfortable even on those long trips.
Am i crazy for thinking all of this crap started with a kucklehead mechanic doing my oil change in the first place? I think he broke my bypass valve for my turbo and caused the air leak in the intake that started this whole thing in the first place. I am now going on the second weekend in a row in a boat of a lacrosse (sorry lacrosse lovers, but it doesn't quite handle the same)
I absolutely love the car, but now can i trust it? Everyone at work told me not to buy american made, and laughed at me for buying the buick, bragging about the great service they get with their BM's and Lexus.
2017 Cadillac ATS Performance Premium 3.6
Good Morning! Sorry to hear about your recent experience at the dealership. If you would like I would be more than happy to look into other GM dealers in your area. My best advice with any dealer is to voice your concerns and opinion to the best person available, the manager. We at GM also like to hear your feedback and document all of it. Please feel free to email me directly and we can speak more about what you would like to do. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com
Actually the new Regal is designed and built in Russelsheim Germany as an Opel Insignia, and imported here with very few changes; recently built also in Ontario Canada. That is either a good thing or a so-so thing, depending on what you read. But it shows how European and American tastes are converging.
I had talked with the service manager at the dealership, last Friday. He seemed to see no correlation to the fact that I never had any issues until I brought the car in for an oil change, and I cant seem to get my car working for more than 18 hours at a time since. He seemed to be o the school of thought that things break and what are you going to do, and they don't have parts, so i just needed to wait. I am in the customer service industry, and on the technical end of things. I understand things break, i also understand that you don't always have the parts you need to fix every possible things that could break. However, we track in my industry a metric called repeats. This would indicate that a service had been performed and was required again with in so many days. (not hours but days) and we manage to improve those metrics, and when we fall on our face, we work with the customer very closely and do what ever it takes to make things right quickly!
For the record, they still have my car, still have yet to contact me, I always contact them, and am told each day the part will be here tomorrow. I looked on line all of the parts, belt, tension pulley, screw and spring can be purchased for less than $100. I am very surprised there is not a dealer in the Chicago area that would have one of these in stock for a LNF engine, then again maybe i am more worried about it than they are.
This is not to mention the serious transmission lag when shifting from reverse to drive (gotta be careful you have lots of time to get moving after backing out of your driveway), and the irritating downshift of the car when you've been stopped on a hill, and start to accelerate...it clunks into first as you start!
This is not Turbo lag.....proved it by manually shifting the car and on the interstate, in rush hour traffic, we now have to leave it in 3rd or 4th all the time in order to be able to change lanes safely. This transmission makes an otherwise fairly decent car into a driving nightmare.
Two different dealers said the car was supposed to do this - its what gets the Regal such great mileage -
Then there's the incredibly stupid placement of the power parking brake button - on the console, where twice in the last three months, my wife has gone to to roll her window up (Her car has the power window buttons on the console)....what a fun experience that was as we fishtailed down the highway with the wheels trying to lock up!
We've tried and tried to get someone to help - I guess we'll probably sit on this car another three years or so..then its the end of our GM experience....oh well.
David
We've been to our dealership at least five times and to another local Buick dealer and they all said the same thing - there is nothing wrong with this car and its only doing what its supposed to do. In fact, one technician actually said if there are no codes appearing he can't have the transmission actually looked at (I believe thats what he said).
I finally just assumed this is not going away...also, based on others who have the same transmission lag. I've never driven another GM car in fifteen years with anything close to this problem, but I've not driven another 2011 Buick Regal - I'll have to ask the dealership if he has one to test with me.
2017 Cadillac ATS Performance Premium 3.6
I'm sorry to see that you are so dissatisfied with your Regal. It sounds as though you've had this looked into by several dealerships and that you're being told that the vehicle is operating as designed; if you had wanted for us to document your experience with your vehicle, please don't hesitate to get in touch with us at socialmedia@gm.com (include further details like your name and Edmunds username, the last 8 of your VIN and current mileage, and the name of your preferred dealership).
Kind regards,
Sarah
GM Customer Service
2017 Cadillac ATS Performance Premium 3.6
We're sorry to hear that you have such unsatisfactory experiences with your dealership. If we can look into this further for you, please contact us via email with more details (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership).
Sarah, GM Customer Service
Seems lately this forum is mostly about bad experiences with Regals or dealerships , so I think it is also worth noting the good and not just the bad.
I've owned my Regal 2.4L CXL since Sept 2010 , it has 17k miles on it and has been rock solid and the only issue I've had was with the radio which was fixed correctly by the dealer. The car drives great and my dealer has been excellent and work done promptly and correctly. I am not saying that the bad posts are not warranted , I am just saying that not all experiences with the Regal are bad.
Sal
Sarah, GM Customer Service
I have had a lot of cars with sunroofs and this is the only car that I've ever noticed this much wind noise in.
I had it in to the dealer who messed with it and now it's too tight to close and the shade is very hard to open and close, so it's going back in Wednesday - but now I found a review at http://autos.aol.com/cars-Buick-Regal-2011-CXL_Turbo_Russelsheim__4dr_Sedan/expe- rt-review/
where they say "If there's anything worse than the sound of the Ecotec, it would be the hiss of the Regal's sunroof. When the shade is closed, there's nary a problem. But with it open, you'd swear the sunroof was cracked even when it isn't due to the amount of wind noise present."
This makes me think it's not just my car.
Anyone else?
Jim
That review you cited is a complete hack job. Sounds like it was written by a PR type for the competition.
2017 Cadillac ATS Performance Premium 3.6
We hope that aside from the wind noise you're experiencing that you're enjoying your new Regal. Keep us posted on the progress of your visit this Wednesday, and if you had wanted for us to check into this concern on your Regal further with your dealership please email us at socialmedia@gm.com with more information (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
Sarah, GM Customer Service