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GMC Yukon XL Normal Oil Usage?

styxzstyxz Posts: 1
We have an '07 Yukon XL that is using 2-3 quarts of oil every 3K miles. Our local service tech states 1 quart per 1500 miles is normal.

I have friends with similar (2007-2008), not exact, vehicles that don't use any oil and put more miles on than us.

We live on the great plains of ND (i.e. easy driving), mainly carting kids around town and driving to work (my wife's vehicle.) I use it occassionally to tow my aluminum fishing boat (couple times a year tops.)

Yukon now has 44,750 miles on it and this issue began around 30-35K.

We just had it serviced and no leaks were detected. The obvious smoking signs are not there for burning oil either. We are beginning a 1,000 mile check with the dealer to see if the oil use is "excessive."

Anyone else using oil like this, is it really "normal" and are there any thoughts out there regarding this.

Bottom line, it doesn't seem "normal" to me. Thanks in advance for your input!
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Comments

  • kutndrykutndry Posts: 2
    Hello!
    Another person with the same problem! Your message center tells you that the engine oil is low - add oil, right? I have had my yukon in 4 times for this problem and actually GM knows about it . They have replaced the head gasket, rocker arms, lifters and it is currently as we speak in the dealer for perhaps replace the rings and pistons. I am actually looking for a COMPLETELY NEW ENGINE! I LOVE my truck and am not planning to get rid of it, but even though I have an outstanding relationship with the service manager, I feel very disappointed and feel like the engine has been "molested" if you will enough! It just turned 36K and this seems to happen every 2K. My guy said that after the lifter repair they usually don't have any more problems and that my vehicle has gone the farthest with this. He said that it is a BIG problem with the Chevy Suburban and the engines were "shared" at the plant on this one particular day of production. The Chevy dealer across the street is getting created motors and replacing them left and right.
    Mine used 1 1/2 quarts every 2K. 1 quart is normal, yes, but why then does the warning message come on? I hope you don't have to go as far as I have.....I really do LOVE my truck.....
  • I am here to tell you that you are not the only one with the oil consumption issue. I have a 2007 Yukon XL with 68K on it. At about 38 K I started having oil usage issues. They replaced the PVC valve and also cleaned out the valve covers. This was supposed to fix the issue. But no it did not. Then they replaced the Heads and I then went through another cycle to test the oil usage issue after the 500 mile breakin. Nope still using oil. Then they wanted to do the rings. My service guy does not think that will help. But now I have noticed a whole bunch of metal on the plug magnet end when I change the oil. GM will not approve a new engine but I am in the process of going through my 4th oil consumption test and it is still using over 1 qt every 1000 miles. I am going to let them do the ring job. But if that does not fix it they say will not put a new engine in it. They will look at giving me a deal on a new one and give me a trade in allowance to cover me. (well see if that is a good deal or not.) I also know of a 2007 Avalanch at my dealer that is having the same issue. My service guy tells me that if there is oil blow by in the rings that it should be filing out plugs. Well mine and the other one does not do that either.

    I was told by GM (Heather) that they could not guarentee that replacing the engine would fix my issue and that the techs where looking for a solution. My guess is they do not want to spend the money. SAD SAD SAD. I have had GMs my whole life and now they wont take care of me. 100K power train warranty???? Don't make me laugh. What a joke.

    Unhappy with this situation. They should back their product a little more than this. Good luck on your truck but mine is never ending.
  • Let me know if you get a new engine and how you did it. I have been asking for that for about 2 months now and have not gotten them to agree to it. They tell me that they cannot guarantee a new engine will fix it for me.

    I am ticked at them right now and would love any more new info to throw their way to get the new engine. I also love my Yukon XL but this is getting to be to much. Also my performance and MPG is not what it used to be.
  • Just found the same with my XL. Dealer says "normal" to mine as well but a "friend" told me GM is coming out with a buletin end of April early May after the fix and the parts are tracked down. Looks like the lifters and rings are involved with it in the AFM engines. 2007 is the target year. Look for it!
  • kdl2471kdl2471 Posts: 10
    edited April 2010
    If you see a bulletin from GM about this will you please post it on here. We are getting the same run around at our dealership about this oil problem. I think our dealer is getting tired of seeing us, the last time I went in about this problem they changed the oil and added way to much oil so the light would not come on. All I hear is this is normal. My mother also has an 07 yukon xl and her add oil light has never came on.
  • My experience is very similar to yours.

    I have 2007 Yukon XL with oil consumption issue. It started at about 32K miles. I now have 40K.

    Dealer has been reluctant to confirm that it has an issue, but has replaced Right Valve cover in February of this year. This did not resolve the issue. The Dealer next step was to change the driver side valve cover now.

    Before I had the opportunity to schedule time to replace the left side valve cover on a trip to San Simion, CA my car started to misfire and I got a "Stabilitrack Service Light and solid engine light" on dashboard.

    This Monday I took my Yukon back to the dealer. To make a long story short...the dealer is now replacing the rings on my Yukon.

    I hope this correct that issue. :-(
  • FYI Evertibe,

    They have just completed a replacement of Pistons, Rings, and Rod Barings. I am not sure if this will work but I will let you know if it does not. Unfortunately my windshield was broken during the being put back in and the bumper was damaged, so I am waiting to get those fixed by the dealer. I will let you know what happens.

    Hoping this work.
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello,
    I am from GM Customer Service. Please let me know if the fix your dealership is currently doing takes care of the problem or not. Thank you,
    Mariah GM Customer Service
  • I will not get my vehicle back until Wednesday of next week. I will post the exact work done and I will follow up with results.

    Although, I am pleased that "alot of work" is being done to my Yukon to correct this oil consumption issue... I wonder what impact this "engine overhaul" will have on life line of my vehicle?
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello,
    I am glad that the dealership is trying to fix the situation with the oil consumption. I would think if they are fixing the vehicle for the better that it would prolong the life of the vehicle, and not hinder it. Thank you for getting back to me.
    Mariah GM Customer Service
  • Update:

    There was a change in procedure to fix the oil consumption issue on my Yukon XL 2007.

    The Dealer/GM recommended to replace the engine instead of the valve cover and ring job.

    I picked up my vehicle on Wednesday. So far so good.

    I hope this fixes that problem and I do not continue to see any others.
  • gmcustsvcgmcustsvc Posts: 4,113
    I am glad to hear that the vehicle is working much better. If you have any further questions please email me at socialmedia@gm.com. Thank you,
    Mariah GM Customer Service
  • GM Customer service,
    It seems to me like this oil consumption issue is real, and by the looks of this blog and many others that this is in fact happening to other GM and Chevy vehicle owners.
    Why is GM so hesitant to confirm that there is a problem with “high oil consumption “on certain vehicles? By now there should be a bulletin addressing this issue and a procedure to correct it.
    Instead, we have to endure months on wasted time and aggravation of having to argue and plead with service managers before we are forced to contact GM Customer Service directly before anything gets done.
    To add to my frustrations, I had to tolerate the service manager complaining of me opening a case with GM customer care when I picked up my Yukon. Very unprofessional!!! Not what I expected from GM.
  • Mariah,

    I have the above mentioned vehicle with about 94K miles that I bought used from a Chevy dealer in the Portland,OR area at roughly 46K. This Suburban has always burned oil and to degree I accepted it because it was used. But 2 things really get me, 1) the dealer never gave me a service history (my bad) and 2) I found out from my local Chevy dealer during a service that it had the transmission replaced, now I'm finding out that what I thought was just another issue I inherited is really a big deal.

    This is my 4th suburban in about 11 years, I have been a faithful suburban owner and I am now at a loss.

    My question(s):

    Is there an official Service Bulletin?

    Is their an official protocol set-up to deal with this issue?

    I use my Suburban for business and I cannot be without it for an extended period of time, with this vehicle at almost 100K miles I'll probably look for a new one in the fall, but not if i don't receive some type of explanation and resolution. Just seems like something else was kept from me by the GM family.

    Thank you for your help, please feel free to contact me at any time.

    Coupdevill
  • gmcustsvcgmcustsvc Posts: 4,113
    I am not aware of an official Service Bulletin on this issue however I do not receive all the bulletins that are sent to service departments.

    There are published Engine Oil Consumption Guidelines and specific instructions to dealerships on how to properly inspect for excessive consumption and how to properly measure consumption over time. I apologize that the situation with the service manager wasn’t a better one. If you have any further questions please email me. Thank you,
    Mariah GM Customer Service
  • I just purchased my used 2007 Yukon XL at the end of Feb/first of march. I've made one payment on my vehicle and it's already in the shop! I traded a new 2009 Trailblazer for this, and I am very disappointed that the dealership did not advise me of this problem before we purchased it. The sales manager drove this, he cleaned his stuff out of it when we signed the papers on it, so I'm sure he had to be aware of this issue of course being a GMC dealer, he should have been contacted by GMC. In the short time of having my truck (which I LOVE!!) I have added 4 qts of oil to it, in about 4k miles that I've put on it since I signed papers.

    I guess I should contact the dealership and ask for a service report on this truck to see what all has been serviced on it....well reported as serviced.

    I am really hoping I am not going to have to jump thru hoops like some of you have. I will NOT be a happy camper. I love Chevy/GMC products, but if they do not back their product properly....remember one thing.....word of mouth is the the best marketing tool so watch out! Make good on your product GMC! :mad:

    :lemon: ?????
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello Coupdevill,
    I appreciate that you have been such a loyal customer. I apologize that you are experiencing concerns with your vehicle. Can you please email me at socialmedia@gm.com so I can look into your situation further? Thank you,
    Mariah GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello gmcannoyed,
    I apologize that you have had concerns with your vehicle. Can you please email me so that I can look into your situation further? You have to click on my name to get to my email address. Thank you,
    Mariah GM Customer Service
  • Mariah,

    There are many of us that are unhappy. I know of the people that had the engine replacement, they are all happy. I know that the trouble with the 2007 Yukon, Yukon XL, Sunburbans, Avalanch, and so on. They where all built on or about the same day. This is obviously a bad engine batch. I have been through the PVC change with valve cover cleaning, New Heads, and now new Pistons, Rings, and rod bearings. The dealership wanted to replace the engine but GM will not allow them. I just got it back after the Piston replacement. If it still has oil consuption issues, I have been told they may offer a me some compensation and allow me trade in allowance on a new one. BUT, I would have been happier with with the new engine. It would have also been cheaper at this point for GM. Why can they not admit a recall on this. Some of the people I have know have had rods go though the block on their 2007 and they got hurt because of it.

    What are your thoughts? Heather my rep has not been much help. Let me know.
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello Headgame01,
    I apologize that you are still experiencing concerns with your vehicle. Can you please email me your case number, so I can look into your situation further? You can find my email by clicking on my name. Thank you,
    Mariah GM Customer Service
  • k2yukonk2yukon Posts: 1
    hello

    I have had the same problems with my yukon and am at he same place you were with the engine out and they are going to put pistons and rings in it, but they can't find the parts. I was just wondering if the gave u any information about the procedure number they were working under so i can get my dealer to to the same
    thx
  • gmcannoyedgmcannoyed Posts: 2
    I just emailed you. I hope some light is shed on this problem. This is crazy, the only thing GM is doing at this point is an oil consumption test....sorry that seems useless as a "fix" at this point. :mad:
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello Gmcannoyed,
    They have to do that test in order to see how much your vehicle is consuming, and whether it is/not within specs for the vehicle. That is just a step they have to follow to see what is going on with the vehicle. Thank you,
    Mariah GM Customer Service
  • headgame01headgame01 Posts: 15
    I had to the same thing. (Oil Consumption test) They have to do this so they can confirm that the engine is using oil. I have been through 4 oil consumption test after they try one fix. I have had the PVC valve done with the clean out of the valve covers, New heads, and now the new Pistons, Rings, and rod barrings.

    I am now starting to experience an issue with the idle on my Yukon XL. I have to have another oil consumption test hear soon.
  • cotton3cotton3 Posts: 3
    I have a 2007 GMC Yukon XL which has been using oil since around 39,000miles also. I have made the voyage to the dealer every 3000miles since and it has used at least 1quart every oil change, now I'm up to 1 1/2-2quarts. They have tried multiple replacements, at least 5 different times with no success,some being overnight or up to 4days giving me nothing to drive in its place. I am now at 70,200miles and was finally forced to call the complaint line today to officially start a case. It is sad that GMC would not just go ahead and correct the problem. I love my Yukon but fear that the problem will not be resolved before the end of the warranty. It appears to be a widespread problem because I live in a small town and I know of at least 3others that are doing the same thing. When I go to the dealer the Technician will say "Now which one is this? ,What have we tried on it so far?"
    From what I am reading on here the only thing that will correct the problem would be a replacement engine!
  • hurldog65hurldog65 Posts: 5
    I would like to share with you a disappointing experience with one of the GM certified vehicles. My wife and i recently purchased a GM Certified 2007 GMC Yukon XL . After driving the vehicle for 2months approx. 2500miles, there was an onboard message to add oil, oil level low. The indication on the vehicle was 66% life in the oil at the time. I checked the cold level of the oil, and it was extremely low on the dip stick, as well as a deep brown color. I took it back to the dealer, and proceeded to have them look at it for diagnosis. About 1 and 1/2 hours later they come out and tell me the industry standard is that the truck can burn 1 quart of oil in that time frame and it is acceptable. Now, my wife transports 1 1/2 yr old and a 3 1/2 yr old and drives to work. That is what we use this vehicle for. No hauling or towing is involved, which then i would except the facts as they may be. After telling me about the quart of oil, they proceeded to tell me that they will watch my vehicle every time i bring it in. Does this mean i have to bring in my vehicle every 2500 miles for an oil change? I am not sure that this is the Image GM would like to have for there vehicles. After telling me this, he handed me a bill for my oil change as well. Which after some persuasion from myself, i was able to have him rescind the bill for the oil change.
    In conclusion, i believe that the oil change may have been missed upon final inspection of the vehicle before sale. I think that they may have billed it out correctly , but may not have performed it. With the oil level low, and the dark coloration, that is what i conclude. I would like to know if the customer should receive the print out of work completed on the vehicle for the GMCertified inspections. We did not receive anything of such nature. The gas tank was at about 1/8th capacity, which i know full is "recommended" and i did not expect full, but 1/8th? Also, the inside of the vehicle was the same as when we test drove it, not detailed or vacuumed once more. I do worry about other things that may not of happened in the preparation of the vehicle that i may have issues with later. I do like GM products, and have had several, one which i had purchased from this same dealer. After my experience, i don't believe i can go back to them for service or sale of another vehicle. I believe i can take my vehicle to any certified dealer for service during the warranty time. I spent a lot of money, almost 29500.00 to be exact on this vehicle, and was very disappointed in the evaluation, and treatment of the situation that had occured. To tell me they will keep an eye on it, yet charge me for an oil change that according to my vehicle said 66% life on one screen, and low level add oil on another. To me this sounds like they had no idea, and changed the oil to see if it will happen again. Not a very secure feeling for a huge investment to me and my family. I hope GM reads these posts, and will try to make things right. After reading some of these other post, my troubles may be just beginning. Good luck to all involved. Thank you for taking the time to listen to my complaint.
  • hurldog65hurldog65 Posts: 5
    To whom it may concern,
    I would like to share with you a disappointing experience with one of your GM certified vehicles. My wife and i recently purchased a GM Certified 2007 GMC Yukon XL from Amesbury Chevrolet in Amesbury,MA. After driving the vehicle for 2months approx. 2500miles, there was an onboard message to add oil, oil level low. The indication on the vehicle was 66% life in the oil at the time. I checked the cold level of the oil, and it was extremely low on the dip stick, as well as a deep brown color. I took it back to the dealer, adn proceeded to have them look at it for diagnosis. About 1 and 1/2 hours later they come out and tell me the industry standard is that the truck can burn 1 quart of oil in that time frame and it is acceptable. Now, my wife transports 1 1/2 yr old and a 3 1/2 yr old and drives to work. That is what we use this vehicle for. No hauling or towing is involved, which then i would except the facts as they may be. After telling me about the quart of oil, they proceeded to tell me that they will watch my vehicle every time i bring it in. Does this mean i have to bring in my vehicle every 2500 miles for an oil change? I am not sure that this is the Image GM would like to have for there vehicles. After telling me this, he handed me a bill for my oil change as well. Which after some persuasion from myself, i was able to have him rescind the bill for the oil change.
    In conclusion, i believe that the oil change may have been missed upon final inspection of the vehicle before sale. I think that they may have billed it out correctly , but may not have performed it. With the oil level low, and the dark coloration, that is what i conclude. I would like to know if the customer should receive the print out of work completed on the vehicle for the GMCertified inspections. We did not receive anything of such nature. The gas tank was at about 1/8th capacity, which i know full is "recommended" and i did not expect full, but 1/8th? Also, the inside of the vehicle was the same as when we test drove it, not detailed or vacuumed once more. I do worry about other things that may not of happened in the preparation of the vehicle that i may have issues with later. I do like GM products, and have had several, one which i had purchased from this same dealer. After my experience, i don't believe i can go back to them for service or sale of another vehicle. I believe i can take my vehicle to any certified dealer for service during the warranty time. I spent a lot of money, almost 29500.00 to be exact on this vehicle, and was very disappointed in the evaluation, and treatment of the situation that had occured. To tell me they will keep an eye on it, yet charge me for an oil change that accordind to my vehicle said 66% life on one screen, and low level add oil on another. To me this sounds like they had no idea, and changed the oil to see if it will happen again. Not a very secure feeling for a huge investment to me and my family. Thank you for taking the time to listen to my complaint.
    My only hope is that GM will protect people like me inthe long run to preserve the quality of there vehicles. It seems from these posts that others are having severe issues, and mine are just starting. Do you know of any protocol or recall on these engines?
  • mbed5623mbed5623 Posts: 1
    Mariah, I am experiencing the same problem. My last two oil changes are requiring 2 - 3 quarts of oil to be added before 5000 miles and before the computer oil life reaches the "change" level. Wife drives three little kids everyday to school and activities, no towing or heavy duty activity. I was about to take it in to the dealer and ask all the questions I have seen here and on other discussion sites. Is their anything I can say to the dealer to cut to the chase? I bought the full B to B ext warranty for an extra 4 years when I bought the car so I am still years within the warranty. Truth is I took the warranty because I was always a Honda/Toyota/Nissan buyer, was always worried about buying from the U.S. Big 3. Need the right thing done here or I may go back.

    Thanks
  • cotton3cotton3 Posts: 3
    Yesterday I spoke with the District Manager who pretty much said there was nothing GMC could do at this point than to see if the top engine cleaner they used last week works. I ask how cleaning the engine will help with oil being held in the intake! What needs to happen is that they replace my Engine!
    I guess I will have to call and complain every 3000 miles when oil must be added to my engine or get a good lawyer since GMC is refusing to address this issue! They said my service department didn't recommend replacing my engine but my service department says they cant replace my engine without approval from GMC!
    My friends who also own a 2007 Yukon & a 2007 Suburban are also having the same problem with theirs! Come on GMC, just fix them!
  • kdl2471kdl2471 Posts: 10
    I just do not understand why GM does not issue a recall on these vehicles. I have been having this problem with my yukon for a year now. I was told last June to keep a log of when we had to add oil, how much oil was added, and the miles on the car when the oil was added. This goes on about every 2500 miles. Every time I would call the service department they would tell me just to write it down in the log. I carried my yukon back to the dealer in May because I am getting tired of this run around we are getting from the dealer. After they change the oil they come out and tell me that the next time the light comes on to bring it right back in to them, keep in mind that I live an hour away from the dealership and I get nervous driving a car that has a light saying add oil, they, the dealer, needs to document the oil problem. GM needs their documentation not mine, the service manager said that GM would not take my word on this. I am getting tired of this and the service department acts like you are an idiot when you tell them what is going on, along with the line "It's normal for this type of car to use oil", if that's the case then why isn't the yukon my mother owns doing the same thing. I really think that they are going to give me the run around until the 100,000 mile warranty is up.
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