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"Now they won't even follow up with the test drive they initially offered to do and they have not offered to look at the ECU."
My 2012 Sorrento has 6k, it is a EX AWD 4cyl with Gdi. I'm averaging about 20.5 mpg during combined driving.
I spoke with a local Kia service rep and got the usual runaround. Before I call Kia I want to know ECU means.
Thanks for time.
"Hyundai Motor Group's Hyundai and Kia units overstated the fuel economy of about 900,000 vehicles sold in the U.S. since late 2010, the company said Friday, citing an investigation by the U.S. Environmental Protection Agency.
It said it will compensate U.S. buyers for the difference."
Hyundai Retreats on Fuel-Economy Claims (Wall St. Journal)
If the WSJ link doesn't work, try this one at Fox.
"The changes affect 13 models from the 2011 through 2013 model years, including seven Hyundais and six Kias. Window stickers will have to be changed on some versions of Hyundai's Elantra, Sonata Hybrid, Accent, Azera, Genesis, Tucson, Veloster and Santa Fe models, as well as the Kia Sorrento, Rio, Soul, Sportage and Optima Hybrid."
Side_show_Tom... do you have any comments on this?
Today, however, as noted, Kia and Hyundai admitted that their mileage calculations have been in error, after the EPA's Department of Transportation and Air Quality (with whom I have been in conversation--notice the "dozens of complaints") identified significant discrepancies in data submitted by them to determine gas mileage. This is a severe penalty, as well as a fall from grace (Kia was No 2 in overall gas mileage) and we peons will get a few dollars more than from some class action settlement. I went to the site tonight and entered my VIN, which was recognized as "eligible". Go to kiampginfo.com to submit your claim.
I am equally concerned about the dash meter's consistent 15% inflation of the gas mileage. This should also be fixed.
Just go to kiampginfo.com and enter your VIN number, and give them your email address. You should be eligible.
A reporter would like to speak to Hyundai and Kia owners who agree or disagree with the latest controversy over MPG. If you own a Hyundai or a Kia and would like to speak to a reporter about your experience with your car's fuel economy, please send your daytime and evening contact info to pr@edmunds.com no later than Tuesday, November 6, 2012 at 8 a.m. PT/11 a.m. ET.
In Calif where gas is $4 per gal on avg I commute 18k per year (80Highway/20City) if they reimbursed me based upon 6mi off in MPG as it is I should get approx $600 not the $100+ at 2mi off. I am only getting 22MPG avg when I should be getting at least 28 MPG avg based upon the original 32 MPG sales pitch.
I am curious do you agree with the amount they say that you qualify for??
And to make matters worse the MPG gauge in both the Sorento's and Soul's off by 10 - 20%. This also is a misrepresentation to consumers. Therefore, if drivers simply rely only on the vehicles MPG gauge and not calcuate their fuel consumption vs miles they will not fully realize the severity of the error in misrepresentation by the manufacturer.
As a long time Kia owner family (4 Kias in the house) I am extremely disappointed and feel duped!
We deeply regret these errors and sincerely apologize to our valued customers. Rest assured, that we are working our hardest & fastest to reach those affected and make things right. You all are most important to us! We understand that fuel economy is one of the considerations that can play a role in many car-buying decisions.
As you know, we're offering a reimbursement program to affected owners to ensure fair and efficient compensation for any additional fuel costs associated with the MPG rating changes. You get learn more, and get started here: www.KiaMPGinfo.com. Also, you can contact us for specific information and help at the Kia Fuel Economy Ratings Adjustment Program Center at 855.912.5648.
We look forward to helping you, and appreciate your honesty, patience, and continued support. Thanks!!
Kia Motors America
Before we got the TSB idle fix, we were getting a dash reported MPG of around 20mpg. Since the fix, the dash has consistently been reporting about ~18mpg.
So I decided to actually measure the MPG using the fill-up method. Turns out we are getting only 15.7mpg.
What is mind boggling, is that we drive so that the ECO mode light is virtually always on. Starting from lights very slow, no drastic acceleration, all of that.
This is our second Kia, and I can say with certainty that we will never buy a Kia again.
Please contact EPA
complianceinfo@EPA.gov
I have a kia service department attempting to fix the MPG issue. I started complaining 1 month after purchase. I am praying they can do something. I love the car but cannot afford to drive it (reimbursement is a joke for my mpg). Just want it fixed.....Not sure what to do if they can't take care of it. Resale value?? Everyone would be happy if they just fixed our friggin cars!
A kia corporate case manager was suppose to call me 11 days ago...Never got a call.
trying to get hold of them with no luck.
My thoughts on the class action suit like Honda is that the lawyers are the ones that make out and the complaintents get screwed (again). I too wish KIA would buy me out and make me whole. If you know of that avenue I would be really interested in that approach.
Good Luck
I have talked to the service manager at Kia Rockwall TX, and they can't do anything to make the Sorento get better gas mileage. It is what it is and we are going to have to live with it. I have emailed the EPA about this and hopefully they will make Kia do more for the consumer. I too would like Class Action but really the lawyers are going to do good not the consumer. I too am thinking about trading my Sorento in on something better as I hate to drive a Kia now. I feel like I have been robbed, I get 26 mpg and I drive 128 miles a day so the pennies they are giving us is nothing. We just have to keep fighting. :mad:
Good luck.
www.johnsonandweaver.com for his data - Just ask him about his retired Texas Judge for any Texas matter. :mad:
Started filling out the KIA Reimbursement Application today. For 18k miles, they are only offering me an ESTIMATED $131.14. I'd love to fight it, but then I read this:
http://jalopnik.com/5956074/take-the-hyundai+kia-reimbursement-money-and-run-say- s-lemon-law-lawyer
If your a lawyer, or working with one in Ohio, let me know. I don't need $130 bucks so bad I can't wait!
Two years from now you may get a coupon in the mail for $500 off a new Sorento.
A case in which the only winners are lawyers (MSNBC)
I'm going to see what I can do here in California; we have the 2012 4 cyl. and it's getting around 12 mpg in town and around 16 to 18 on the highway. I've already taken it in to Kia and the service manager acknowledged some, like mine, were getting 10 mpg LESS than stated! Kia wants to make it 'all good' by issuing the 'gas debit card' but that's missing the whole point as to why we bought this car in the first place. Also, it will be hard to get a decent price if we decide to sell it. It's a 4 cyl. that gets worse mileage than my old Dodge pickup truck.
I'm going to file a claim with the state attorney general today.
I virtually never go straight to the brake from the gas pedal (except in emergencies), watching the traffic, lights and stop signs 1/4 to 1/2 mile up the road. I get the EPA rated hwy mpg on my '99 Odyssey and EPA rated plus 1 on my '03 Sebring. But when I drive the Sorrento and take my foot off the gas at my usual distance before stop signs, lights etc., the Sorrento slows down like I'm dragging an anchor. At first, I thought it was a transmission issue with the trans allowing engine braking and/or inappropriate downshifting. But then I free wheeled (in neutral) all three cars down the long gradual (not steep) incline in my subdivision. Both the Odyssey and the Sebring were still free-wheeling near 20mph when I had to brake for my turn about .2 miles after shifting into neutral. The Sorento was doing 5 mph before my turn.
Anyone notice their Sorento doesn't free-wheel (whether in drive or in neutral) as well as it should?
12mpg city, and 18 highway just doesn't cut it...
www.johnsonandweaver.com
I also average about 11 mpg in the city. Nothing like what the sticker promised. This was my first NEW CAR purchase since 1997. Things sure have changed since then. I like the interior space of the Sorento. It came with a remote start and alarm system but I HAVE TO RESET IT MANUALLY TO GET THE DOORS TO LOCK, (My 97 remote starter/alarm resets itself) I chose this suv because of the mpg, warranty and interior space. Not too thrilled with it. Wouldn't recommend it to anyone. It feels and drives like an older car. Wish I turn back the hands of time. Would have gone with a different brand.
stilhavfaith
I think this is more of a transmission problem as it feels like the tranny is downshifting. 11 mpg is ridiculous and I'll be very upset if that is what I get even though I am usually a bit heavy on the gas.
As far as the suspension, I am coming from a Mazdaspeed 3 which is the sporty turbo version fo the Mazda 3. This is like a Caddy compared to that. I haven't noticed any stiffness in the seats compared to any other vehicle.
Trip report
Pete
I figure a Highlander (my other choice) would have been at least as bad and would have cost a few thou more. On the other hand it might have had a higher resale value....
I bought my Sorento EX GDI 4cyl in Aug of 2012 and have been experiencing the exact same scenario as you. I drive 90% hwy and only pull 22mpg when the car was rated for 32mpg(est.) I purchased my car because of the advertised and therefore expected mpg with some minor variation of the 32mpg not 10mpg off. I will not be accepting the 1mi mpg adjustment as I feel it is as bogus as the original advertised mpg. I am currently looking into Lemon Laws in California to make Kia refund my $$. Please keep us posted on what your attorney advises and what is the result of your recourse action.
- Laura