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My wife has a Honda Odyssey with a similar feature and that is much more realistic. If you are accelerating or driving above 70 mph or so it goes off, which makes much more sense than what I see with the Sorento system.
I first complained to the local dealer’s service department the first part of November when I had about 3000 miles on the car. They did some software updates, gave me the excuse about the engine not being broke in yet and said that wouldn’t occur until 6000-8000 miles, and that it could also be the way I drive the car. Well, on the highway I normally set the cruise at 68, I keep the vehicle maintained as I should and I live in the Midwest where roads are flat. I don’t know how much better my driving conditions could be in order to improve my mileage. They also said the gas companies put an additive in the gasoline during the winter months that will reduce my mpg. They said to let them know how things are this spring, after the engine is broke in. The funny thing is this visit to the shop was one day before Kia announced the mileage reimbursement program and they never even mentioned this program to me. I just happened to hear about it on the news. Plus the service department never even contacted me after it was announced to make sure I was aware of the program.
On 11/14/12, I wrote a letter to Kia Customer Service. I told them I felt the 1 mpg reimbursement was not enough since I am getting several miles less than their stated mileage. I also told them I felt I should be reimbursed for the extra money I paid for the GDI engine when it is rated to get the same mileage as the non-GDI engine. I ended up calling them when I didn’t hear anything after several weeks and the first person I spoke with made note of all my complaints and said someone would contact me. It was interesting that she told me you cannot go by the average mpg showing on the cars odometer because it won’t be accurate. Well, I had figured that out pretty quickly but why wouldn’t it be accurate?? She said someone would call me in a week. Well, I did receive a call after a couple weeks time. Of course, I was informed the mileage reimbursement is the only thing they can offer. He said my low mileage could be attributed to how I drive so I explained my conservative driving habits. He said lots of people are reporting getting higher mileage than the sticker. Really? I’d like to talk to someone who does. He even suggested some driving at 48 mph get better mileage. So I’m supposed to drive 48 mph on the interstate? Seriously? Bottom line is they won’t do anything other than the 1 mpg reimbursement which amounts to nothing in my opinion.
I feel Kia is guilty of false advertisement and companies should be held accountable for lying to the consumer. As somebody else has mentioned though, the only winners in class action suits are the attorney’s. I do not know what a consumer can do, but I think I will send a letter to the EPA for a start. I couldn’t be more disappointed with this whole situation.
I also purchased 4 x 6 banners which I have occasionally used along with balloons.
I have gotten honks, thumbs ups, waves, lots of smiles and laughs from people and the finger from a KIA employee.
If I save a few people from the same problems I am encountering it will be worth it. Good luck.
I am considering replacing my 07 Jeep Grand Cherokee with a new (2013) Sorento EX AWD with the V-6, but am concerned with all of these posts about poor gas mileage. Is this a problem with just the 4 cylinder engines or the V-6s as well? Can some of you V-6 AWD owners tell me what your MPG experience has been - not what the trip computer tells you but what you have calculated yourselves. My Grand Cherokee only gets 17 mpg on the highway, even though the trip computer says it is getting 21.5. I don't want to buy another SUV that tries to pull into every gas station it passes! Even 22 mpg on the highway would be acceptable.
I have a 2012 V6 Sorento. I live in a suburban area, not a lot of traffic jams, but short runs: 1 m, 2 m. 5 m. I get 20.0 mpg overall (now 18500 miles), measured using odometer and actual gas dispensed. City mileage is worse, highway is better by 2-4 mpg. A bit hard to compare since on trips there is often a lot of stuff (and people) in the vehicle.
I bought this to replace a Toyota Highlander hybrid that got totalled by a falling tree during a storm (new Highlander hybrids were not available due to tsunami). It has four inches less rear seat legroom than my 2011 Highlander, but footroom seems ample and no one in the back seat has ever complained. My very subjective feeling is that Toyota build quality was a little better; on the other hand, the Sorento has a lot more bells and whistles than the Highlander and cost $6K less than the hybrid. In the hybrid I was getting 25 mpg (according to computer).
My advice (remember what you're paying for it) is that the Sorento is fine if you can live with 20 mpg. So far the only "service adjustment" was to update the computer code. Zero issues, no rattles, squeaks, anomalies.
Peter
So basically Buyer Beware is all I can say to you when it comes to any Kia!! I wouldn't trust them again.
Never again buying any KIA product.
New jeep Grand Cherokee gives you 26 for sure and quality is much better. With Sorento you will get the 22 and oppose to 26 adverized.
Not sure where you get that from. EPA estimates on Grand Cherokee is 23 highway and cost will be many thousands more for all but the base models. On top of that I've heard bad things about reliability on all Jeep vehicles.
this is class action law suit web site. I guess after this is settled we may get $150 back. Now is time to go back to reputable companies such as Honda, Toyota, Nissan, and even American Companies.
http://www.classlawsuit.com/kia-mpg-class-action-update/
btw, i have 2008 sportage. in 2009 with 12,000 on a trip from nc to va i had problem accelerating. nearest dealership in petersburg didnt help. the autozone down the street did. later i had a defrost issue, a knocking sound they told me was the door btw the heating & defroster, brought it in a couple of times, unaware of the lemon law. thought i would never consider another kia purchase until i saw sorento advertisments w great mpg. saved by the forum! sincerely, mpg_matters
thanks.. :lemon:
Owners can opt for a lump-sum payment or discounts at a Hyundai dealer. Kia's lawsuits are still pending.
Hyundai will settle a class-action lawsuit after advertising incorrect fuel-economy estimates on about 600,000 cars sold in the U.S., according to court documents filed earlier this week.
In November, when the Environmental Protection Agency discovered fraudulent estimates on 75 Hyundai and Kia models from 2011 to 2013, several car owners sued both companies (Kia is a subsidiary of Hyundai). The latest case filed in the Central District court of California has combined all 38 suits into one, according to Automotive News.
The actual amount of the proposed settlement was not disclosed, although one individual suit wanted $775 million in damages to be paid. Kia is not part of the settlement but may join it, the report said.
Before this settlement, Hyundai and Kia quickly responded with a lifetime cash reimbursement program to pay all affected owners the difference in gas money for as long as they own the cars. Owners have already signed up to receive preloaded debit cards each year depending on their annual mileage. Hyundai and Kia plan to pay out about $225 million and $187 million respectively.
In total, about 900,000 owners are affected and stand to benefit from either payout.
Owners who choose to be part of the settlement can no longer receive annual payments from the automaker. Instead, Hyundai owners can take a lump-sum payment, a service credit at a Hyundai dealer worth 150 percent of the lump-sum payment or a cash rebate valid on a new Hyundai equal to 200 percent of the lump-sum payment.
Annual debit-card payments vary by state gas prices and model -- some saw their EPA ratings drop more than others -- but for a Californian owner of a 2012 Elantra driving 20,000 miles per year, the payout would be about $89, according to Automotive News.
Ford is under an EPA investigation for similar claims that it inflated fuel-economy estimates on its C-Max and Fusion Hybrid models. Lawsuits are also pending.
Best of luck.
To add my misgivings about KIA, I note that the Soul was discounted dramatically (6 MPGS?), and they advertise a special price on the 2013 Sorento on a TV commercial here, while showing a 2014 model which is 80% new material...it comes across as "dirty."
Have a good week.
Good luck everyone.
I have posted here since day 1 that the mileage sucks. I have driven my vechicle at all speeds in many different situations and come up with the same mileage I have always recieved. I am lucky if I get 12-14 city and maybe 18-20 highway. And yes that is at 55mph
:mad:
I simply hate my Sorento. I am looking at offloading it so I can get a more trustworthy car.
Hyundai and Kia To Compensate Consumers for Overstating Mileage Claims
Here's the quick link:
https://kiampginfo.com/